Bought a car that had a slight smell of cigarettes and axe body spray and went with these guys as they mentioned in their site that they had special packages for smell based services and I figured since they were charging $100+ more than everyone else they must be exactly what I'm looking for. Boy was I wrong.
First after making my appointment and taking work off to make sure I was there for the appointment, he tells me 1 hour before the appointment that he double booked and is only available next week, very frustrating and was given 0 discounts or compensation even though the owner is now claiming he "gave me a discount in good faith" which is NOT true at all as my invoice has the original amount and all.
Second the next week comes and according to the site, the service I chose is for 4 hours of an ozone machine cleaning, the text I received from Ray says the appointment will be "approx 5 hours" so I assumed 1 hour of cleaning the car and 4 hours of running the machine. The guys arrive at 9:35 am according to the texts, at 11:30 am I get a text saying they're almost done and it should be 30 minutes more. This is 2 and half hours of work, not even close to 5 hours or 4 hours. The owner claims that because multiple people work on one car it means it can be shorter and that I'm just "perceiving the hastiness" which makes little sense to me because what does that have to do with running a machine for a designated time.
Lastly the results, while the vacuuming and cleaning looked good, the smell felt like it was just covered up by some citrus smelling soap and I could almost still detect the smell of axe and cigarettes. I had hoped maybe it was just my imagination and that when the strong citrus smell wore away I would be happy. I ended up becoming nose blind to it since it was my own car that I used every day but anytime someone else would get in my car, they would comment that it smells like axe. Rays claims this is because I need to purchase multiple sessions to get rid of a perfume smell and that I didn't purchase the option that changes my air filters which is a complete joke as I had gone to the mechanic and had all my air filters changed days prior as if that would solve everything. The entire service felt very amateurish and rushed, like hiring a local neighbor kid to wash your car except this was a "professional" company that was charging way more than everyone else I looked into. My brother ended up having a smell issue with his car as well, way worse than mine and took it to a detail shop near by for $200 and they spent all day cleaning his car and his smell is completely gone! I feel completely ripped off and like I just burned $325 and still have a smell in my car. And Rays solution was that I needed to purchase more and more and tell me I'm just incorrect in my concerns. Please avoid these guys and spend your money and time elsewhere!! I wish I did!! read more