After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

He is a scammer, takes deposit, doesn't do the work then had my vehicle towed without notifying me.read more

this guy is a scammer. Took 400 deposit for materials he did not purchase. no proof of receipt. he…read moresmelled like alcohol. Then when deciding to go to a different company who charged half the price, refuses to return deposit. He lies and will rip you off!! stay away!!

Looking for a shop that will promise you good work completed within a weeks time but hangs on the…read moreyour vehicle for 3 or more weeks? How about an owner who lies about claiming to mediate with your insurance company, yet does not? Perhaps you'd prefer a shop that uses tons of bondo then creates waves in the final body work, improper alignment/uneven seams and lacking hardware with no craftsmanship whatsoever? Well, Eastern Body Repair is the place for you! Jim Baron is the mercurial, shady, uncooperative coward and thief running a pitiful scam of a 'business'. This is one guy who must of learned to do his dirty deeds from some sort of quicky on*line course. He'll take your money and never make it right, because he cares squat about your car or you the customer.

Joe has sold me cars and fixed my cars. Always a great deal and stands behind his work.read more

From the owner: collision repair, custom paint and auto salesread more

It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

I cannot say enough good about this dealership. The people here are amazing. Everyone was so nice…read moreand welcoming. Especially compared to the treatment I have gotten at other dealerships who looked down on me because I didn't have a lot of money and wasn't buying a new car. Leikin didn't care if I was buying a $250,000 car or a $15,000 car. They treated me with the utmost respect and decency.

I purchased my 2021 Mercedes-Benz GLC 300 from Leikin Motor Companies in July 2024 as a…read moreMercedes-Benz Certified Pre-Owned vehicle. Approximately two years later, the engine suffered catastrophic internal failure. Mercedes-Benz diagnosed it as needing a complete engine replacement, estimated at over $23,000. I also obtained an independent evaluation from a European automotive specialist, which found no external cause for the engine failure. I contacted Leikin because they sold me this vehicle as Certified Pre-Owned. I was not initially demanding that they pay the entire repair bill. I asked them to consider goodwill assistance, help me transition into another Mercedes-Benz, or work with me toward another reasonable solution. Leikin responded that because I now live in Oklahoma and they are in Ohio, it would be cost-prohibitive to bring the vehicle back for their own diagnosis, so they were unable to offer any assistance. That was extremely disappointing. I purchased Certified Pre-Owned because I believed it provided additional confidence in both the vehicle and the Mercedes-Benz ownership experience. Facing a complete engine replacement only about two years later is difficult enough. Having the dealership that sold me the vehicle decline to explore any reasonable way to assist made the experience worse. Mercedes-Benz USA, however, has agreed to review my situation for goodwill assistance, which I sincerely appreciate. I cannot say what Leikin knew or did not know about the internal condition of the engine when they sold me the vehicle. I can only speak to what has happened during my ownership and how Leikin responded when I asked for help. Unfortunately, I am extremely disappointed with the after-sale customer support I received from Leikin Motor Companies.