After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

Great work for half the price of those fancy body shops where you are paying for the leather couch…read more& plasma tv in the waiting room! Jim & his crew have done work for me twice & each time I have been very happy with the results! If you are shopping around for prices definitely stop by Eastlake Body & get a quote.

the employees were extremely friendly and helpful. l love the way they keep you updated on the…read moreprogress of the repair. The car looked fantastic when I picked it up. Will highly recommend them

No respect for property of others . Damaged the landscaping at my HOA the driver claimed it was…read morethere before even though I had photos of his truck in the grass with the ruts his truck created. Called their office asked for them to take care of the landscaping damage to which they never followed up. Imagine what would happen if they damaged your car while towing it. I'm sure they'd just say it was damaged before too.

So I try never to get angry at my kids but when my daughter opened up her door into my new truck it…read morewas like that scene in the cartoons where the characters head turns red and steam comes out of their ears. So I had a dent about the size of a quarter that I've been ignoring on my truck. After seeing his posts on Facebook I messaged Campbell paintless dent repair and made an appointment for today to go in at noon. Fully expecting I was going to get a estimate and then have to make an appointment to get it repaired he looked at it from about 20 ft away and said oh I see it already. After a quick inspection he told me what he was going to do and hold the truck into the shop and even let me loiter over him and watch him do it. Amidst some very expensive tools everything was protected he actually went through the window between the window and the sheet metal at the belt molding. If I hadn't been there jabbering with him it probably would have been a 10 minute job. While he was inside of my door he noticed one other very small dent that he said I'm going to take that one out for you too or do you like it or not! So within a period of about 30 minutes from the time I got there till the time I left my door looks absolutely perfect now. He explained the entire process which he didn't have to do and then did a quick compound and buff to remove any tool marks although I didn't see any. My total bill was about $125 or so and now my truck looks perfect again. Thank you so much Ryan!

This was a great experience. The entire staff is professional and did excellent work on my…read moreForester. They provided updates on the progress. If you're looking for a dent repair professional who actually knows their craft and cares about their customers and communicates clearly then Campbell should at the be top of your list. Thanks very much.

Chuck's does fantastic body work at a reasonable price and never gouges. I highly recommend him for…read moreall your bodywork needs.

Fantastic job done on my Subaru! It took a couple of weeks to finish because my car was really…read morebanged up, but the guys here went over and above the service I was expecting!! My car was beautiful and the inside was spotless, cleaner then when I dropped it off. Chuck has amazing customer service, I'm so happy with the results.

I took my car to Excalibur due to a small accident. They did an amazing job, even fixing hidden…read moredamage I wasn't aware of. The outside of the car looks like a new car. (Too bad there wasn't an accident-related reason to clean my messy inside.) The repair took much longer than I expected, but I had a rental car the whole time. The people were great. My only slight issue is that they didn't communicate about the delay. However, they are the best repair shop I have ever used.

I have to say to anybody looking to get any body repairs done to their car. Call Excalibur. Ask for…read moreEmily. That's who I spoke and had the pleasure of dealing with. Total professionalism all the way through. Always answered her phone and called me when she said she would. If your vehicle needs body repair done. Call Excalibur. You'll be glad you did

I cannot say enough good about this dealership. The people here are amazing. Everyone was so nice…read moreand welcoming. Especially compared to the treatment I have gotten at other dealerships who looked down on me because I didn't have a lot of money and wasn't buying a new car. Leikin didn't care if I was buying a $250,000 car or a $15,000 car. They treated me with the utmost respect and decency.

I purchased my 2021 Mercedes-Benz GLC 300 from Leikin Motor Companies in July 2024 as a…read moreMercedes-Benz Certified Pre-Owned vehicle. Approximately two years later, the engine suffered catastrophic internal failure. Mercedes-Benz diagnosed it as needing a complete engine replacement, estimated at over $23,000. I also obtained an independent evaluation from a European automotive specialist, which found no external cause for the engine failure. I contacted Leikin because they sold me this vehicle as Certified Pre-Owned. I was not initially demanding that they pay the entire repair bill. I asked them to consider goodwill assistance, help me transition into another Mercedes-Benz, or work with me toward another reasonable solution. Leikin responded that because I now live in Oklahoma and they are in Ohio, it would be cost-prohibitive to bring the vehicle back for their own diagnosis, so they were unable to offer any assistance. That was extremely disappointing. I purchased Certified Pre-Owned because I believed it provided additional confidence in both the vehicle and the Mercedes-Benz ownership experience. Facing a complete engine replacement only about two years later is difficult enough. Having the dealership that sold me the vehicle decline to explore any reasonable way to assist made the experience worse. Mercedes-Benz USA, however, has agreed to review my situation for goodwill assistance, which I sincerely appreciate. I cannot say what Leikin knew or did not know about the internal condition of the engine when they sold me the vehicle. I can only speak to what has happened during my ownership and how Leikin responded when I asked for help. Unfortunately, I am extremely disappointed with the after-sale customer support I received from Leikin Motor Companies.