It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

Would give 0 stars if I could. I dropped my car off December 18th 2024. I had a scheduled…read moreappointment to pickup my car Friday January 3rd. I arrived at 4:30pm and they were closed (when the hours are 7:00am-5pm) I showed up again Saturday January 4th at 9:50am and they were closed again (hours are 8:00am-12pm). Also, no one answers the phone. Bad communication overall.

There should be a negative rating choice…read more I came in for a back bumper cover fix after an accident. They were unable to get me an appointment for 3 weeks. They said it would take 3 days and cost close to $1150.00. $400 was to paint the cover. I asked if they had to paint it as I didn't care about the color. They said they had to paint it because it was plastic. A few days before the appointment I called to ask about the length of time it would take thinking that 3 days was a long time. The repairman said it would be 2-3. They had to ensure the color of the car matched the bumper cover. Again, I said that didn't matter to me but he said that is how they do things. He insisted that a 2-3 day estimate was different than a 3 day estimate. When I said 2 is not the same as 3, he told me to go somewhere else.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

I own a 2004 Jeep Wrangler with 222k miles, which started showing rust after the first year. The…read morewindshield frame got so bad that I went through 3 windshields. On the 4th one I was told it WOULD crack and was not covered by a warranty. And yes, it did after about a year. We were going to Canada (20190719 - Friday) and wanted to have either the frame/windshield replaced, or at least the windshield prior to going. I contacted A Touch of Class and they immediately provided me with a quote for a replacement of both, and then contacted me to drop off the vehicle on 0715 - Monday. On Wednesday they notified me that the job was complete and ready for pickup. (Every summer we take the side windows out - we have full doors - and roll up the back window. It stays that way until fall. When we went to pick up the vehicle, it was sitting outside with the entire back end wrapped in plastic - just in case it rained!) The new frame (and hinges) looked amazing. So amazing, that the rest of the Jeep really looks like sh*t! My wife and I are already discussing other possible areas that could use their service. If you need work done, this is the place. They are courteous, fast, and do an amazing job.

I don't really blame the lady, she was really nice but I called and asked if they did electrical…read morework on cars and she said yes so I cancel my appointment with the dealer and go here instead and when I show up with my car they say they don't do electrical work. I waited a week for this appointment and now I'll probably have to wait another week somewhere else.

I won't be going anywhere else ever again. From now on this will be the place I take my car too. So…read morefast, so easy, and everyone was so nice! I'm so happy I went here, I brought my car, they told me what they thought was wrong, the next day I dropped it off and it was done in a matter of hours.

My go-to car place in Cleveland! They are very efficient and offer great prices. I have gone a…read morecouple of times for small things (tail light replacement, oil change) and had a great experience both times. They are first come first serve basis, so I recommend coming in when they open around 7:30 AM. PSA PCS also offers a 10% discount to CCF caregivers!

Matt Voloschuk, service advisor here, took amazing care of me. My Bronco had a rear defrost wire…read morethat came loose, and they had to replace the entire back windshield. It was covered under warranty, Matt let me know that the auto tech saw other things that needed to be replaced, also under warranty, and took care of that for me too. I had a pleasant experience buying my Bronco here, and the service department has been phenomenal too. 5 stars for Ganley Ford Parma, and Matt Voloschuk.

I've recently started experiencing gear slippage and sluggish acceleration in my 2020 Ford Transit…read moreConnect. After researching the issue, I found countless reports from other owners describing transmission failures occurring between 60,000 and 100,000 miles on this model. That sounds like it should considered a recall. I reached out to my local Ford dealership to ask about financial assistance through Ford's "Goodwill Assistance" program. My vehicle meets the program's general eligibility criteria--it's under 100,000 miles and less than seven years old. However, I was quoted $9,492.50 for the repair. Without any financial assistance, a repair of that cost is simply out of reach for many people with a median income. At just 94,000 miles and six years old, I never expected to be without a working vehicle due to a major transmission failure. It's incredibly disappointing, especially after learning how many other owners have experienced similar problems. Because of this experience, I've made the decision that my next vehicle will not be a Ford. That decision isn't one I make lightly. I grew up in a Ford family. I've owned and driven Ford vehicles my entire life because I trusted the brand and believed in the quality of its products. I had genuine brand loyalty. Unfortunately, this experience has completely changed my confidence in Ford.

Service on my Subaru has always beem done well! I keep coming back. Customer service is great, and…read moreprices are fair. Thank you!

Awesome service! Great quality all around !! Very happy with services. Have used them for many yearsread more

In August 2022, I brought my vehicle in for body work. I had to wait 6 weeks before they gave me an…read moreappointment to bring the vehicle in for the body work/repair. They NEVER called to inform my on the progress of repairs, they NEVER returned any of my calls. After over an additional 11 weeks, finally one of the women that work there took my call, she said that nobody had actually worked on the vehicle, they simply took the front end apart to have a technician look at it but, that would not happen for another week, maybe longer, the owner was on vacation and work could not begin without him because he is the one that decides what needs to be done. Needless to say, I had the vehicle towed to a more reputable repair shop. Ever since Bill retired and left his business to his inept son, the shop is a joke. Even the woman that I spoke with stated that she doesn't understand how the York Auto Body stays in business. Run as far away from this horrible business. Customer service is something that they do not know or understand.

We took our car there to be repaired. They took it apart and did nothing with it for 3 weeks!!!…read more Finally, the insurance company inquired and said they needed the rental back. When we called they said they hadn't gotten to it yet, that they would put it back together and we could pick it up. NOT fixed!!! We wasted 3 weeks! Now we have to wait until September somewhere else and the insurance company will not give us another rental car. This business is incompetent and not reliable! This is no way to do business!