This office has ripped us off. I'm in a battle now of getting my refund of being overcharged by…read more$3,500. I have been a patient of this office for over 20 years. After the management owner switch the service and experience has been awful. I referred my sister and same experience. Thousands of dollars being overcharged. If I could give no stars I would.

I had an appointment at 11AM and was not called for an hour. People came in after me and were…read moreserviced first. Highly recommend showing up 30-60 minutes after your appointment time.

There are many good dentists in The Woodlands, yes, yadda, yadda, yadda. I get that. BUT, Dr. Aaron…read moreGlick, at Solomon Dental, is a young professional you should get to know. His education, back-ground, GPA, etc., etc., etc., are beyond reproach. "Cum Laude from Brandeis University, where he majored in Neuroscience, Psychology, and Biology. He then pursued his dental doctorate at the University of Texas Health Science Center at San Antonio Dental School and was in the top 10% of his class. As a dentist, he has achieved Fellowship with the Academy of General Dentistry, which is a distinction that less than 10% of dentists in the United States hold. He is also a Fellow of the International College of Oral Implantologists, a Diplomate of the American Board of Dental Sleep Medicine, and a Qualified Dentist of the American Academy of Dental Sleep Medicine." All that's wonderful. I'm proud for him. BUT, that's not the point of this writing. What is exceptional in my mind, is Dr. Glick possesses the unique "chair side manor" of being able to translate the very technical nature of the problems/repairs/goals and objectives he and the team have discovered to a Real World, easy to understand explanation. And, with options. One can tell Dr. Glick genuinely cares for the welfare of his patients. I am absolutely convinced, because Dr. Glick choses to offer his great bundle of abilities to those of us in The Woodlands, we are the winners!

Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

If I could give a negative 5 stars, I would!! What a…read morefraudulent office this is!!! I'm definitely reporting them to the TDB! They knowingly double charged my mother and when we called to tell them about it, we were called liars and were not allowed to talk. Shawnda is the billing lady, and let me just say I've never been treated so badly!! The receptionist was so horrible she made us feel like criminals and denying the over charges. I got hung up on by Shawnda and the receptionist. They would not let me speak to a manager, just kept talking over me louder and louder until I became so angry they hung up on me. Please don't go to this place!! They are thieves with horrible customer service. These people wouldn't recognize the standard of care if it bit them in the ass!

Great customer service and great dental work. Everyone is…read morealways helpful and friendly.

I needed a couple of teeth bonded and Dr Samantha was very professional and she has a gentle touchread more

Love WoodSprings! Everyone from the front desk, to Shelby the hygienist to the amazing dentists…read morethey deserve 10 stars!!

Dr. Chu and the team at Perfect Smile are truly professional, experienced, considerate and…read morethorough. You can trust them with your teeth in any situation! Be thankful to have such a skilled doctor solve any of your teeth needs... We all know going to the dentist is nervous, but leaving Perfect Smile is always comforting....Dr. Chu is one of a kind and so glad I went to Perfect Smile....

Dr. Darby at Perfect Smile treats us like family. He is great with my kids and calms every worry…read morethey have had about going to a dentist. Our son broke off a good portion of his two front teeth a few years ago. After several other local dentists tried to fix it and failed, Dr. Darby was able to create the perfect solution! He fixed them and they even stayed fully intact through braces and football! Thank you Dr. Darby for all that you have done for our family.

I came for a dental cleaning on April 25th at 9 am appointment. The person at front took me to room…read more2, then another person took my vitals. Then she left and the same person with another coworker were looking for chair that are high or something. Then I was still there for 20 minutes or more. I decided to walk out front and complaint, The person I always seen every time I visit explained me that now they have to take scans and then a cleaning. The person who took my vitals that she had not even done it yet. I am like " why do you hired kids to run this company" I told the person that I always see in this place I'd like my refund and not to be charge to my insurance, and will look for another dental facility. I'd like the place but this visit killed my service with them. Best regards!

From the owner: General Dentistry, Cosmetic Dentists, Endodontistsread more

Great people everywhere! From the front desk people to the billing people all the way up to the…read moredoctors. They take the time to carefully go over billing and costs with you. All of the dental assistants are kind and gentle, as are the dentist. I had some extensive work done and the dentist would call the next day after each procedure to check on me. I am an older male that has had a lifelong fear and distrust of dentist and wish that I had found these people sooner. I saw Wesen Patterson, DDS.

I had a very disappointing and frustrating experience with this dental office. I visited this…read moreoffice twice. During my first visit, my insurance paid for the services, and I also paid my portion out of pocket. When I returned for my second visit in January for a routine cleaning, I was told there were additional charges from my previous visit. I was asked to pay an extra $100, which I paid. I also paid using my card and used my insurance for the cleaning. After that January visit, the office closed. However, since then, I have been receiving repeated calls almost every day demanding additional payment for that same visit. When I asked what these new charges were for, I was told they were for "oral hygiene education." I requested an itemized receipt explaining these charges, but despite asking, I never received any documentation. I was never informed beforehand that there would be additional fees for this service. If there were extra charges, I should have been notified and given the choice to accept or decline. I would not have agreed to pay an unexpected fee for basic education about brushing and flossing, which is something patients already understand and practice. The repeated calls after I have asked them to stop, along with the lack of transparency and failure to provide an itemized bill, have been extremely frustrating and upsetting. This experience has made me hesitant to return to dental care since January. I understand this practice is now closed and this review may not reach the office, but I want to share my experience so other patients understand the importance of asking for complete transparency regarding charges. Patients deserve clear communication, honest billing, and respect.

America's family dental Help set me up with insurance. That is out-of-network.\n I said they would…read morecall the insurance company and get it straightened out.\n They did not. And told me they had a way of working around it. No return calls

We are new patients here and I absolutely love it! Dr. Flores is awesome! Actually all the staff is…read moregreat. From the front desk to hygiene and assistants! They give you a treatment plan for what they recommend and you decide what you want to do and when. I never felt pressured to do any of it. Highly recommend.

Dr. Erika Washington has been my dentist for several years, and I am truly glad I found her…read morepractice. I have absolutely no complaints--her professionalism and the quality of care are consistently excellent. I was surprised to see a negative review, as it does not reflect my experience at all. For a more accurate picture of her outstanding care, I encourage readers to visit Zocdoc and review her nearly 5.0 rating with over 400 reviews. Dr. Washington is very popular and in high demand, so scheduling an appointment may take some time, but the care she provides is well worth the wait. I highly recommend her!

I usually don't post negative comments unless my experience was such that warrants it. Cloud 9…read moreDental- Dr. Washington on Rayford Sawdust is one where professional improvements are needed in communication, finances, scheduling, and building rapports with patients. Some of the reviews I have read with the last 6 months are similar to my concerns. The old cliche/idiom that states all good things must come to an end often times is true. I originally wrote two outstanding reviews on Dr. Erica Washington within my years of being a patient. I was so impressed with her professionalism, the cleanliness of the establishment, and most of all, the customer service of her team. I was inclined to prepare the review because it was too good to be true. However, within the last month (April 2025), Cloud 9 Dental under the leadership of Dr. Erica Washington's has not been impressive. The professionalism, lack of communication and returning calls has been below subpar. I received a treatment plan in February 2025 and wanted to get some additional dental work done. I called to get clarity on what she suggested should be done first on my treatment plan, my insurance and the plan of payment that benefitted me via interest-free. Heather gave feedback on what she thought and gave me an appointment, proceeded to run my credit card without answering all of my questions. One of my reasons for calling was to inquire about a previous credit that had not been applied. After several times calling and asking, her reply has always been, "I will ask Doc". After I mentioned that I was only inquiring, she stated she didn't mean to run the card and she could not refund the payment. Then is when the attitude and unprofessionalism began. I was informing her that in the past, a payment was not required two weeks before my appointment. Heather proceeded to inform me this was the way it is. Likewise, this practice was why the other lady was "no longer working there". This was an absurd comment as I never inquired about the previous administrative assistant. Nonetheless, after this comment, I asked Heather to have Dr. Washington to call me so that we could discuss the matter moving forward with a plan, etc. As of April 22, 2025, I have yet to receive that returned phone call. Today, I decided I'd call once more after 7 total attempts including going to the office on Thursday, April 17, 2025 along with a follow-up call while I was there. On April 22, 2025, I spoke with Heather and she informed me Dr. Washington "doesn't speak with her patients on the phone". I am certain this is untrue and was taken aback as Dr. Washington has called me multiple times to discuss the treatment plan, scheduling/rescheduling appointments, etc. The final statement that Heather informed me was the confirmation I needed to move forward. She stated "Well, I can't make her call you back". In this day in time, it is imperative that establishments that I spend my money (as a paying customer), treat me with the respect and dignity that I provide. This includes having the common decency and courtesy to return phone calls. I patronize businesses to my liking for many reasons. However, I will not be returning to Dr. Erica Washington-Cloud 9 Dental on Rayford Sawdust. A great working relationship and rapport of all of my medical staff has always been a staple for me. Reconsider Cloud 9 Dental for your dental needs/services. My family and friends in which I have referred will be moving as well to a dentist and staff that cares. I wish no ill will on Cloud 9 Dental and wish Dr. Washington the very best but, there are improvements that were once there, that are not anymore. Again, this was my experience which was never about the money but, a level of care.

The staff is nice and Dr. Diaz is wonderful. I will definitely rate them high is service and…read moresatisfaction.

The staff is great and super friendly! They accept most insurance plans and since I am self-pay I…read morethought the prices were among the most conservative I have ever seen. Top tier service and highly qualified health professionals take such great care of you. They truly made me feel like family. I will definitely return and get the needed treatment with them. The facilities are meticulously maintained and exceptionally clean. Plus I love the design and the color choices