This office has ripped us off. I'm in a battle now of getting my refund of being overcharged by…read more$3,500. I have been a patient of this office for over 20 years. After the management owner switch the service and experience has been awful. I referred my sister and same experience. Thousands of dollars being overcharged. If I could give no stars I would.

I had an appointment at 11AM and was not called for an hour. People came in after me and were…read moreserviced first. Highly recommend showing up 30-60 minutes after your appointment time.

Don't see Dr. Helen Sergerie at Sagewood Dental for a serious problem, she can't do anything. At…read moreleast that's what she told me! About 6 mos ago,I came in for a cleaning and check up, which was fine. A week later I developed severe pain in a back molar that already had a root canal. Dr. Helen Sergerie diagnosed an infection and prescribed an antibiotic and told me the only tx was to pull the tooth. I asked her multiple times, isn't there any way to save the tooth? No, she said , it must be pulled and sent me to an oral surgeon. I was told the surgery involved IVs, implants, tooth replacements and 6 mos before I would be finished. I went home to consider and took the antibiotics for 4 days and when I was still having pain, I called Dr. Helen Sergerie to ask if another antibiotic would be more effective. She said, Sorry, there's nothing more I can do. Wow, never got that from a Dr before! I finished taking the antibiotics and every day used alot of Listerine and the infection with its pain went away. I wasn't sure about all that other tx so waited to see how the tooth did. 6 mos later, no problems but I needed another teeth cleaning so stupid me, went back to Sagewood. Yup. Got another infection with that same tooth. Well I couldn't believe that my tooth couldn't be saved so I went to my previous dentist at Sterling Ridge Dental. One look and Dr Cope said, absolutely, that tooth can be saved! He sent me to Advanced Clinical Endodontics, (ACE) and sure enough they performed a re-root canal and prescribed strong antibiotics and finally cleared up the infection and fixed the problem with the tooth. One day! Not 6 mos! Stay away from the revenue focused, Dr. Helen Sergerie.

I do not dispute the skill of the dentists I have used, and I have been absolutely more than happy…read morewith both Dr. Solomon and Dr. Sergerie as dentist. They are both very meticulous in everything they do. However, their billing department is less than ethical. Do not ever take their word for what you may owe after insurance is applied, even if they say that they ran it before your visit and are sure that the amount you are paying will cover the bill. Before my child's appointment, I had them run not one, but two, insurance coverages, so that on the appointment day I would have a true balance. The office personnel who handled this for me told me I was probably over-paying a bit for these services, but I went ahead and paid them close to $2,000 (after all, they told me that they had run both insurances, and this would be close to the amount that would be owed). Six months later, I get a bill for almost $350. At first, I thought this was just a mistake or some lag in either insurance payment or accounting. I know this can happen. For months a notice simply showed up through text message- no call, no explanation for the payment request, nothing to explain what had happened after such a long lag. Of course, I would not have normally expected a personalized call over invoicing but given the lengths I went to (since it was such an expensive visit) in order to ensure it was budgeted for, this bothered me. Finally, I picked up the phone and called them. They said they would look into it and call me back. No return call. The month passed and so I believed it had been resolved through insurance- a mistake, but, again, a text message for an unpaid invoice arrived. I immediately called the office to find out what had happened. The office person put me on hold and then returned to tell me that one of the insurances did not pay and I owed the invoiced amount. This being in direct contradiction to what the girl had told me when she originally reached out to both insurances to verify payment before services were even rendered. Sagewood Dental did not lose my business because of skill, but because of unethical business practices. I will not use any company that lies to me in order to perform services and then comes back six months later, plus, to collect more money- especially when the customer service and explanation have been handled so unprofessionally.

If I could give a negative 5 stars, I would!! What a…read morefraudulent office this is!!! I'm definitely reporting them to the TDB! They knowingly double charged my mother and when we called to tell them about it, we were called liars and were not allowed to talk. Shawnda is the billing lady, and let me just say I've never been treated so badly!! The receptionist was so horrible she made us feel like criminals and denying the over charges. I got hung up on by Shawnda and the receptionist. They would not let me speak to a manager, just kept talking over me louder and louder until I became so angry they hung up on me. Please don't go to this place!! They are thieves with horrible customer service. These people wouldn't recognize the standard of care if it bit them in the ass!

Great customer service and great dental work. Everyone is…read morealways helpful and friendly.

I needed a couple of teeth bonded and Dr Samantha was very professional and she has a gentle touchread more

Love WoodSprings! Everyone from the front desk, to Shelby the hygienist to the amazing dentists…read morethey deserve 10 stars!!

Dr. Chu and the team at Perfect Smile are truly professional, experienced, considerate and…read morethorough. You can trust them with your teeth in any situation! Be thankful to have such a skilled doctor solve any of your teeth needs... We all know going to the dentist is nervous, but leaving Perfect Smile is always comforting....Dr. Chu is one of a kind and so glad I went to Perfect Smile....

Dr. Darby at Perfect Smile treats us like family. He is great with my kids and calms every worry…read morethey have had about going to a dentist. Our son broke off a good portion of his two front teeth a few years ago. After several other local dentists tried to fix it and failed, Dr. Darby was able to create the perfect solution! He fixed them and they even stayed fully intact through braces and football! Thank you Dr. Darby for all that you have done for our family.

I came for a dental cleaning on April 25th at 9 am appointment. The person at front took me to room…read more2, then another person took my vitals. Then she left and the same person with another coworker were looking for chair that are high or something. Then I was still there for 20 minutes or more. I decided to walk out front and complaint, The person I always seen every time I visit explained me that now they have to take scans and then a cleaning. The person who took my vitals that she had not even done it yet. I am like " why do you hired kids to run this company" I told the person that I always see in this place I'd like my refund and not to be charge to my insurance, and will look for another dental facility. I'd like the place but this visit killed my service with them. Best regards!

From the owner: General Dentistry, Cosmetic Dentists, Endodontistsread more

I had a very disappointing and frustrating experience with this dental office. I visited this…read moreoffice twice. During my first visit, my insurance paid for the services, and I also paid my portion out of pocket. When I returned for my second visit in January for a routine cleaning, I was told there were additional charges from my previous visit. I was asked to pay an extra $100, which I paid. I also paid using my card and used my insurance for the cleaning. After that January visit, the office closed. However, since then, I have been receiving repeated calls almost every day demanding additional payment for that same visit. When I asked what these new charges were for, I was told they were for "oral hygiene education." I requested an itemized receipt explaining these charges, but despite asking, I never received any documentation. I was never informed beforehand that there would be additional fees for this service. If there were extra charges, I should have been notified and given the choice to accept or decline. I would not have agreed to pay an unexpected fee for basic education about brushing and flossing, which is something patients already understand and practice. The repeated calls after I have asked them to stop, along with the lack of transparency and failure to provide an itemized bill, have been extremely frustrating and upsetting. This experience has made me hesitant to return to dental care since January. I understand this practice is now closed and this review may not reach the office, but I want to share my experience so other patients understand the importance of asking for complete transparency regarding charges. Patients deserve clear communication, honest billing, and respect.

Amazing and friendly staff I loved how clear Dr.Gonzales was with her information to me as a…read morepatient! Also the man working the front counter was so sweet and friendly as well!

America's family dental Help set me up with insurance. That is out-of-network.\n I said they would…read morecall the insurance company and get it straightened out.\n They did not. And told me they had a way of working around it. No return calls

We are new patients here and I absolutely love it! Dr. Flores is awesome! Actually all the staff is…read moregreat. From the front desk to hygiene and assistants! They give you a treatment plan for what they recommend and you decide what you want to do and when. I never felt pressured to do any of it. Highly recommend.

Please check out all information about this Dentist! After being referred by, Zodoc, I then did my…read more411! I went for an interview for metal braces. Afterwords the male receptionist said that my $600 was not refundable unless I used Doctor Washington for my braces. Had numerous problems with her and several staff members. I could mention the teenager boy's name and his mother's name, but I don't want to get sued! The way the gossip went on in this office, MAN!! I even pulled, Dr. Washington aside and told her what was being said. Dr. Washington and her team member just went on and on about how his mother didn't bring him in when his bracket broke! I guess she's not too concerned about the, HIPAA laws!!!

Dr. Erika Washington has been my dentist for several years, and I am truly glad I found her…read morepractice. I have absolutely no complaints--her professionalism and the quality of care are consistently excellent. I was surprised to see a negative review, as it does not reflect my experience at all. For a more accurate picture of her outstanding care, I encourage readers to visit Zocdoc and review her nearly 5.0 rating with over 400 reviews. Dr. Washington is very popular and in high demand, so scheduling an appointment may take some time, but the care she provides is well worth the wait. I highly recommend her!

The staff is nice and Dr. Diaz is wonderful. I will definitely rate them high is service and…read moresatisfaction.

The staff is great and super friendly! They accept most insurance plans and since I am self-pay I…read morethought the prices were among the most conservative I have ever seen. Top tier service and highly qualified health professionals take such great care of you. They truly made me feel like family. I will definitely return and get the needed treatment with them. The facilities are meticulously maintained and exceptionally clean. Plus I love the design and the color choices