On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.

Amazing work great service! Will be hiring again. Very friendly and they clean up after the job.read more

I was very satisfied with the installation of my garbage disposal. They were prompt and cleaned up…read moreafter doing the job.

Just had Joe come out and hook me up on short notice, he went above and beyond even though I had my…read moreown unit and met me at the home improvement store to pick up my unit. The install was quick and painless, the workmanship is top notch as well with everything being hard plumbed, even though they had to drain my old one the whole install took around 90 min. Cannot recommend Joe and his crew enough, I'm more than pleased.

This company is the best!!! They are professional, cost effective, and trustworthy. They said…read morethere was something I could fix myself but my partner and I are nervous about home repair so we hired them to come back out and fix it for us. I've never felt so comfortable with a company fixing anything in our house. 100% recommend them. -Wendy and Joe, State Street

First time using Pro Serve. I needed to have my home's water supply switched from well to city…read more They were able to come out right away to assess the project, and the estimate followed shortly after. Unfortunately, the area experienced heavy rainstorms, which put our project on hold while they handled more urgent work. Once that backlog cleared, they were able to get back to me and complete the job. Super helpful people, both in the office and on-site. I would definitely recommend them to others.

They charged me more than my divorce attorney did. Shameful pricing. Don't hire these guys. I feel…read morerobbed.

Great guy, great service, Keith is very proud and passionate of his little company. And it shows…read morein his work. He is the kind of guy you feel can trust, his work is impeccable and I found out there's a killer sense of humor behind that plumbers great smile. Give this guy a call you won't regret it trust me. Sign Me No more leaky pipes Connie

After getting the run around from 2 other plumbing companies; Keith came to the rescue. My wedding…read morering had accidentally been flushed. After being told my ring was found (from another company but was going to cost thousands to retrieve; my husband and I looked at other options.) another company came in and told us the following day there was no ring, my heart broke; but I was not giving up. When I contacted Keith he came and scoped the pipe and located it within minutes. I was relieved. Only to then be crushed when it disappeared upon retrieval. Keith spent hours trying to locate my ring even going through cutting through a pipe to get to it. He truly showed compassion and empathy for this devastating incident. The next morning he contacted me and had asked to come back out and rescope the pipe because he just knew he saw my ring and saw how upset I was when it disappeared. I was grateful and so appreciative to have him come back out. Along side Pete; with Econo drain & sewer; a few hours of pacing they came in to show my ring was retrieved. I was beyond grateful for their services and acts of kindness. My emotions were so high and I was just beyond thankful they were able to get my ring out. Highly recommend! Thank you again!!!

I called on Dave Burns plumbing twice in 6 months with emergency repairs and the response was…read moreimmediate! Water heater and sump pump installed all with professional courtesy and service. Highly recommend !

I called Dave Burns plumbing today. I had a leaky toilet and knew there was a problem when I…read morereceived my huge water bill. I called around 10:30 and by 11:30 Chris was here. He explained everything and got to work right away. It was a bigger problem - but seemed no problem was too big for Chris to tackle. Austin bought my new toilet then Chris and Austin got to work until the project was finished. Both were very nice and professional. Everything is now fixed. I have more plumbing projects and will for sure be calling Dave Burns again and would highly recommend them to anyone. Thanks Chris & Austin. You are both stars!

I called for someone to come take a look at some water that was in my basement. It had leaked under…read morethe wall between the boiler room and the office next door. The guy that came was very nice, but his initial assessment was that the water was coming from the other side of the wall and he wanted to see what was back there. I knew this was impossible since there are no pipes in that office, so I thanked him for his time we had a nice chat on his way out. A few weeks later, the water softener died and poured water all over and back under the wall again. This was the culprit and my take on the plumber's inspection was correct. Some weeks later, the accountant from the company called and insisted on payment. I was very annoyed because absolutely no value was added during the visit. I did pay the balance because I understand that receiving a professional to your home on a service call does have an accepted base-rate or fee. I explained to the accountant however that this was bad form and would guarantee that I'd never be interested in calling again. I too work in the service industry as an onsite IT person (since '97) and I know full well when I've made a visit that shouldn't be billed. And my rates and relevance are exactly the same. I'm writing this both to make sure the marketing team over there have a talk with the accountant, and to point out to the owner of Quick Fix that I spent $18,000 on the replacement boiler and water heater. Pissing off customers over $75 really can be expensive.

Courteous and competent. Very happy with the service provided, I wouldn't hesitate to recommend to…read morefriends and family.

I had them come out and install a new central air unit and a furnace in my house they were very…read moreprofessional and courteous and punctual the even cleaned up their their mess and made my house spotless after they were done and explained everything to me to make sure I was understood everything that they did I would recommend them to anybody thank you again Keith v

I called the office at 9:30 after they ghosted me at 9:00. I was told they were packing their gear…read moreand on their way. They showed up at 11 a.m. - two hours late (after the office lied about their arrival time). They were unprofessionally and sloppy dressed, stuck like cigarettes, and didn't introduce themselves. They just said, "Where's the furnace?" When I remarked they were late, they said they were at another house, contradicting the office admin report at 9:30 a.m. No Work Order. No IDs. No Identification on their truck. They didn't come in ready to work - no flashlight or tools. They opened my bedroom door (accidentally) when pushing the furnace room door aside. They complained that the unit to remove was "too big." Never worked in a mobile home(?). They walked out to their truck - and drove away after sitting in there for 50 minutes. They gave their boss some BS so they didn't have to do the job. When I called their office, I asked to speak to the receptionist's manager, who told me the BS story relayed by "my guys" and said, "This isn't going to go anywhere."