TERRIBLE CUSTOMER SERVICE!!!! Went here on 5/15/23 to use a…read moreMother's Day coupon that clearly states "Valid for 1 day and expires 5/15/23" and the coupon was denied because the date on the coupon was a misprint. The young man at the register would not honor the coupon even though it was a mistake on their part. I just became a customer here last year but will not be returning after today. I was told that I was not the first customer that encountered this issue today but here we are at 5:30pm and no communication sent to the customers of their mistake. Below is a screenshot of the response I received from the "manager ". You can't give me a $500 reward to step foot back in that establishment after the response I received. She was called out on her shitty customer service and instead of responding like a manager with any type of class would she decided to respond with shittier customer service. Absolutely disgusting!!! As I read other reviews I'm not the only customer who has had the pleasure of dealing with this beauty . What a way to represent your establishment SMH! Seems like the screenshot with her original response keeps on deleting but her original response was "Geez. What is your address? I will mail you a personal check for $5. We gave people $5 all day yesterday but if you want $5, I will send you $5." SHE CLEARLY MISSED THE ENTIRE LACK OF CUSTOMER SERVICE PART AND FOCUSED ONLY ON THE $$$

it was my first time going but I had a great experience. There is a huge variety of plants in the…read moregreenhouse and they are a very good price. All of the plants I bought have been thriving! The service at the desk was great and you can sign up to get a discount. The only reason I am not giving 5 stars is because they said pet friendly but nowhere did it say we had to carry our dog in the greenhouse or she couldn't come with us, their reasoning is there are toxic plants in the greenhouse.

This place seems like it would be ultra expensive but it's so affordable and worth it! Wonderful!read more

Obsessed with this plant store in Somerville! They have an incredible selection of plants, great…read moreprices, and wonderful service. I love the way this store is set up, with signs and quick care guides throughout, making it easy for beginners to feel welcome. All the plants were super healthy and they carried such a wide range and fun selection of plants and pottery. They also offer free pot drilling and planting with your purchase! Overall, love this place and will definitely be returning.

Owner was super helpful and so was the staff . I bought the lions I always wanted for my forever…read morehome and not only are they gorgeous but they were also very affordable.

Best and Family Owned Business. Don't Go Elsewhere!…read more My family and I have lived in this area for over 20 years, and for that entire time, whether we purchased a pot of flowers or $20,000.00 marble statues, this family will always treat you like family, keep their word and be very competitive in prices. We are lucky to have this family business in our area! My highest recommendation! (Its also just plain beautiful to visit)!

We've gotten a patio with plantings and two shade trees through Rutgers. They are a little more…read moreexpensive than their competitors which we knew, but we loved the whole experience of the design and thought they were very professional. The reason why I wouldn't recommend this company is the quality of their support is subpar. Many of the plantings died within the first year even though they get watered daily. The trees don't grow, whereas trees we bought from other landscaping companies in the area are already taller than our house. The patio has loose pavers and the low voltage lighting doesn't work everywhere. Some lights work, others don't. When I asked about the lights, they said it's a supplier issue from China, however they've installed other patios in our neighborhood with lights. I guess it's only a supplier issue for warranty issues and not new installs. The issue with the loose pavers however is the reason I'm writing this review. When I called to asked them to come out and take a look, they told me they can't take support calls like this over the phone instead I would need to email them. I don't understand how a company that I paid thousands of dollars to for a patio won't talk to me on the phone. I now have to wait days for a reply via email. Ridiculous Also, they are going to reply to this review asking me to call them and speak to management. That's a waste of time as when I call the person on the phone will say "send us an email". Terrible.

don't buy anything from this place. Read your guarantee, if your plant dies $10 or $500 you…read morescrewed ! shop at a nursery that stands behind their product

I used mulch supply. I ordered 15 yards of hardwood mulch and 5 of pea stone. I called and it was…read moredelivered later in the day. The quality of the mulch was superior to mulch from other suppliers. Pricing was competitive.

This was my first time ordering from MulchSupply.com. After being in our new house for nearly a…read moreyear, we needed to refresh the black-dyed mulch around the house. With our old house, I would've just run to Home Depot or Lowe's and picked up a few bags. After seeing one of their trucks delivering mulch to one of our neighbors, I decided I would try bulk delivery. I measured the square footage of our beds using Google Maps and used MulchSupply's online calculator to determine how much mulch I needed. The whole process was very easy. The day of delivery I was called while the driver was on his way. I did luck out as the previous stop was not home so I received 10 cubic yards for the price of the 8 that I ordered (deliveries are pre-organized). When it's time to refresh the mulch again (hopefully in a few years as moving all that mulch was very tiresome work), I would definitely considering ordering from them again.

This place is a orchid paradise. Very reasonably priced and several hundred varieties. They also…read morehave succulent.

My wife loves orchids, as her bridal bouquet was made all of orchids. A couple weeks ago I picked…read moreup some orchid flowers for her and thought that I would try an actual plant. Are used to drive by Taida almost every day. I can't believe I never saw or at least paid attention to the sign. I picked up a plant from Costco just a couple days ago, and the orchids at Taida are just so much better. It is obvious that the Grovers take much pride in their practice. The quality is very high, not to mention the varieties that you see at the store are much wider than what you see anywhere else. I highly recommend buying orchids from Taida. $40 bought me a 6 inch pot and a planter

Forget about talking to a LIVE person when their open! You have to leave a message with a stupid…read moreanswering service and they DO NOT call you back. Talk about no customer service. I've never heard of a place that cannot even answer their own phones. Take your business elsewhere, I did!

Delivered soil on wrong day. The soil itself seems fine, but since only my spouse was home , it was…read moreput where I didn't want it.

I had a GREAT experience with this company!!! I was searching for a particular boulder and this…read morecompany was able to locate it. I must have communicated dozens of times about many different issues on my end. Every time they were VERY HONEST, PROFESSIONAL AND PATIENT!! After this experience I would never go elsewhere for my landscape supplies. A special thank you to Joel for organizing the entire deal. You earn my 5 STAR review! THANK YOU!!!

Any business that treats a potential customer like they're doing them a favor truly isn't worth it…read more The new owner came to my house, sent a proposal for a minimum of five trees - which I agreed to - and scheduled delivery/installation for the end of the week. I even took two days off (Thursday & Friday) to accommodate their arrival. He never showed. No call. No email. Nothing. Only after I reached out did I get a half-baked apology and a promise for "next week." Once bitten, twice shy - I didn't rearrange my schedule again. And surprise, surprise... he didn't show then either. After multiple calls and multiple trips back to their nursery, I finally decided to walk away. I genuinely wanted to support a local business, especially since I'd heard good things back when the old owner and James' father ran the place. Whatever this new operation is, it's not that. The scheduling is loose, vague, and entirely for their convenience, with zero regard for the customer's time. And when they don't meet even their own open-ended commitments, there's still no remorse - almost as if avoiding accountability is the business model. Must be nice to be handed something instead of having to build it from the ground up. Given the other reviews I'm now seeing, I may have dodged a bullet. Good riddance, Truesdale.

Always helpful and knowledgeable. Great quality. Very fair prices. They know what works on your…read moreproperty. They can answer questions before and after the sale.