TERRIBLE CUSTOMER SERVICE!!!! Went here on 5/15/23 to use a…read moreMother's Day coupon that clearly states "Valid for 1 day and expires 5/15/23" and the coupon was denied because the date on the coupon was a misprint. The young man at the register would not honor the coupon even though it was a mistake on their part. I just became a customer here last year but will not be returning after today. I was told that I was not the first customer that encountered this issue today but here we are at 5:30pm and no communication sent to the customers of their mistake. Below is a screenshot of the response I received from the "manager ". You can't give me a $500 reward to step foot back in that establishment after the response I received. She was called out on her shitty customer service and instead of responding like a manager with any type of class would she decided to respond with shittier customer service. Absolutely disgusting!!! As I read other reviews I'm not the only customer who has had the pleasure of dealing with this beauty . What a way to represent your establishment SMH! Seems like the screenshot with her original response keeps on deleting but her original response was "Geez. What is your address? I will mail you a personal check for $5. We gave people $5 all day yesterday but if you want $5, I will send you $5." SHE CLEARLY MISSED THE ENTIRE LACK OF CUSTOMER SERVICE PART AND FOCUSED ONLY ON THE $$$

it was my first time going but I had a great experience. There is a huge variety of plants in the…read moregreenhouse and they are a very good price. All of the plants I bought have been thriving! The service at the desk was great and you can sign up to get a discount. The only reason I am not giving 5 stars is because they said pet friendly but nowhere did it say we had to carry our dog in the greenhouse or she couldn't come with us, their reasoning is there are toxic plants in the greenhouse.

Someone should take of teaching these ppl how to treat their customer. The worst customer service…read moreever! The owner was upset at one of their vendors, and rudely asked me to leave the store with one of the equipments that I brought for repair. It was bad! Don't walk away, run away from them!

My father who has Stage II throat cancer was verbally assaulted and thrown out of the store by one…read morethe owners for slurring words at the counter. Due to the cancer mass on my fathers throat he has a speech impediment which is disabling his ability to speak fluently. Instead of properly accessing the situation the owner decided to accuse my father of being drunk, attacked him in front of customers, and removed him from the store while he was trying to purchase a grave blanket for his mother who passed away. This is not only disgusting, but not how you treat paying customers. I recommend no one give this store the time of day.

This place seems like it would be ultra expensive but it's so affordable and worth it! Wonderful!read more

Obsessed with this plant store in Somerville! They have an incredible selection of plants, great…read moreprices, and wonderful service. I love the way this store is set up, with signs and quick care guides throughout, making it easy for beginners to feel welcome. All the plants were super healthy and they carried such a wide range and fun selection of plants and pottery. They also offer free pot drilling and planting with your purchase! Overall, love this place and will definitely be returning.

Owner was super helpful and so was the staff . I bought the lions I always wanted for my forever…read morehome and not only are they gorgeous but they were also very affordable.

Best and Family Owned Business. Don't Go Elsewhere!…read more My family and I have lived in this area for over 20 years, and for that entire time, whether we purchased a pot of flowers or $20,000.00 marble statues, this family will always treat you like family, keep their word and be very competitive in prices. We are lucky to have this family business in our area! My highest recommendation! (Its also just plain beautiful to visit)!

Specialty nursery only open Saturdays or by appointment. If…read moreyou are a topiary lover, then this is your place. Ken and Margaret are wonderful and knowledgeable and will guide you on how to take care of your new plants. They also rent out gorgeous displays for your weddings or garden parties. One of my favorite secret places, and I love the friendly kitties that work there as well.

This place is a little pricey for us but if you have some money to spend on garden decor, this…read morecould be your goto place. They have a nice selection of Seibert & Rice pots for example. It is out of the way but worth a visit.

We bought our Christmas tree at Sal's. The staff was very helpful. The trees were very well…read moredisplayed and there was a full range of prices and sizes to choose from.

still need a tree? this is the place! plenty to pick from, all varieties and at a more than fair…read moreprice. the young woman who helped us was wonderfu. I haven't had a retailer be that efficient and that pleasant in a long long time. thank you & Merry Christmas. Joann & Mario Cabe ps the trees come from local farms and are very fresh

Any business that treats a potential customer like they're doing them a favor truly isn't worth it…read more The new owner came to my house, sent a proposal for a minimum of five trees - which I agreed to - and scheduled delivery/installation for the end of the week. I even took two days off (Thursday & Friday) to accommodate their arrival. He never showed. No call. No email. Nothing. Only after I reached out did I get a half-baked apology and a promise for "next week." Once bitten, twice shy - I didn't rearrange my schedule again. And surprise, surprise... he didn't show then either. After multiple calls and multiple trips back to their nursery, I finally decided to walk away. I genuinely wanted to support a local business, especially since I'd heard good things back when the old owner and James' father ran the place. Whatever this new operation is, it's not that. The scheduling is loose, vague, and entirely for their convenience, with zero regard for the customer's time. And when they don't meet even their own open-ended commitments, there's still no remorse - almost as if avoiding accountability is the business model. Must be nice to be handed something instead of having to build it from the ground up. Given the other reviews I'm now seeing, I may have dodged a bullet. Good riddance, Truesdale.

Always helpful and knowledgeable. Great quality. Very fair prices. They know what works on your…read moreproperty. They can answer questions before and after the sale.

We've gotten a patio with plantings and two shade trees through Rutgers. They are a little more…read moreexpensive than their competitors which we knew, but we loved the whole experience of the design and thought they were very professional. The reason why I wouldn't recommend this company is the quality of their support is subpar. Many of the plantings died within the first year even though they get watered daily. The trees don't grow, whereas trees we bought from other landscaping companies in the area are already taller than our house. The patio has loose pavers and the low voltage lighting doesn't work everywhere. Some lights work, others don't. When I asked about the lights, they said it's a supplier issue from China, however they've installed other patios in our neighborhood with lights. I guess it's only a supplier issue for warranty issues and not new installs. The issue with the loose pavers however is the reason I'm writing this review. When I called to asked them to come out and take a look, they told me they can't take support calls like this over the phone instead I would need to email them. I don't understand how a company that I paid thousands of dollars to for a patio won't talk to me on the phone. I now have to wait days for a reply via email. Ridiculous Also, they are going to reply to this review asking me to call them and speak to management. That's a waste of time as when I call the person on the phone will say "send us an email". Terrible.

bought 4 trees from this business about four years ago. they installed. began losing one last…read moreyear and contacted the business but was basically told I was on my own. a second tree is beginning to go this year.. I understand that they are not under warranty but a 50 percent loss in less than four years is not a very good record......buyer beware....

The owner and literally called me back within an hour after I put in a phone call to him. He came…read moreby did an assessment for me and said he can come on Sunday. I asked him if he can come sooner to cut the grass and he said yes. He came back, did the grass and then on Sunday he cut down 3 foot high weeds in my backyard, trimmed my bushes, and put mulch down for me. I was skeptical to go with this person because there were no reviews but once I met him, I could tell he was professional. I did have to use a translator a few times, but if he didn't understand, he definitely asked questions and was very understanding. I highly recommend this individual, and now we will be on a biweekly rotation for grass!

From the owner: M&N lawn service is now on Yelp and we're offering general landscaping service, we can cut your…read moregrass, mulch, prune shrubs and much more. We are also budget friendly so feel free to reach out and request a quote today!!