TERRIBLE CUSTOMER SERVICE!!!! Went here on 5/15/23 to use a…read moreMother's Day coupon that clearly states "Valid for 1 day and expires 5/15/23" and the coupon was denied because the date on the coupon was a misprint. The young man at the register would not honor the coupon even though it was a mistake on their part. I just became a customer here last year but will not be returning after today. I was told that I was not the first customer that encountered this issue today but here we are at 5:30pm and no communication sent to the customers of their mistake. Below is a screenshot of the response I received from the "manager ". You can't give me a $500 reward to step foot back in that establishment after the response I received. She was called out on her shitty customer service and instead of responding like a manager with any type of class would she decided to respond with shittier customer service. Absolutely disgusting!!! As I read other reviews I'm not the only customer who has had the pleasure of dealing with this beauty . What a way to represent your establishment SMH! Seems like the screenshot with her original response keeps on deleting but her original response was "Geez. What is your address? I will mail you a personal check for $5. We gave people $5 all day yesterday but if you want $5, I will send you $5." SHE CLEARLY MISSED THE ENTIRE LACK OF CUSTOMER SERVICE PART AND FOCUSED ONLY ON THE $$$

it was my first time going but I had a great experience. There is a huge variety of plants in the…read moregreenhouse and they are a very good price. All of the plants I bought have been thriving! The service at the desk was great and you can sign up to get a discount. The only reason I am not giving 5 stars is because they said pet friendly but nowhere did it say we had to carry our dog in the greenhouse or she couldn't come with us, their reasoning is there are toxic plants in the greenhouse.

Someone should take of teaching these ppl how to treat their customer. The worst customer service…read moreever! The owner was upset at one of their vendors, and rudely asked me to leave the store with one of the equipments that I brought for repair. It was bad! Don't walk away, run away from them!

My father who has Stage II throat cancer was verbally assaulted and thrown out of the store by one…read morethe owners for slurring words at the counter. Due to the cancer mass on my fathers throat he has a speech impediment which is disabling his ability to speak fluently. Instead of properly accessing the situation the owner decided to accuse my father of being drunk, attacked him in front of customers, and removed him from the store while he was trying to purchase a grave blanket for his mother who passed away. This is not only disgusting, but not how you treat paying customers. I recommend no one give this store the time of day.

I did an intimate baby shower here and everyone loved it! We did an open terranium class. The owner…read moreled the class and she makes it easy and fun. You can pick between plants that need little care to plants that need more love. The atmosphere is really cute too so we didn't need to decorate at all. I'd highly reccomend doing private events here!

This place seems like it would be ultra expensive but it's so affordable and worth it! Wonderful!read more

Owner was super helpful and so was the staff . I bought the lions I always wanted for my forever…read morehome and not only are they gorgeous but they were also very affordable.

Best and Family Owned Business. Don't Go Elsewhere!…read more My family and I have lived in this area for over 20 years, and for that entire time, whether we purchased a pot of flowers or $20,000.00 marble statues, this family will always treat you like family, keep their word and be very competitive in prices. We are lucky to have this family business in our area! My highest recommendation! (Its also just plain beautiful to visit)!

Specialty nursery only open Saturdays or by appointment. If…read moreyou are a topiary lover, then this is your place. Ken and Margaret are wonderful and knowledgeable and will guide you on how to take care of your new plants. They also rent out gorgeous displays for your weddings or garden parties. One of my favorite secret places, and I love the friendly kitties that work there as well.

This place is a little pricey for us but if you have some money to spend on garden decor, this…read morecould be your goto place. They have a nice selection of Seibert & Rice pots for example. It is out of the way but worth a visit.

We bought our Christmas tree at Sal's. The staff was very helpful. The trees were very well…read moredisplayed and there was a full range of prices and sizes to choose from.

still need a tree? this is the place! plenty to pick from, all varieties and at a more than fair…read moreprice. the young woman who helped us was wonderfu. I haven't had a retailer be that efficient and that pleasant in a long long time. thank you & Merry Christmas. Joann & Mario Cabe ps the trees come from local farms and are very fresh

Any business that treats a potential customer like they're doing them a favor truly isn't worth it…read more The new owner came to my house, sent a proposal for a minimum of five trees - which I agreed to - and scheduled delivery/installation for the end of the week. I even took two days off (Thursday & Friday) to accommodate their arrival. He never showed. No call. No email. Nothing. Only after I reached out did I get a half-baked apology and a promise for "next week." Once bitten, twice shy - I didn't rearrange my schedule again. And surprise, surprise... he didn't show then either. After multiple calls and multiple trips back to their nursery, I finally decided to walk away. I genuinely wanted to support a local business, especially since I'd heard good things back when the old owner and James' father ran the place. Whatever this new operation is, it's not that. The scheduling is loose, vague, and entirely for their convenience, with zero regard for the customer's time. And when they don't meet even their own open-ended commitments, there's still no remorse - almost as if avoiding accountability is the business model. Must be nice to be handed something instead of having to build it from the ground up. Given the other reviews I'm now seeing, I may have dodged a bullet. Good riddance, Truesdale.

I am a Warren resident who recently purchased (8) Leyland Cypress trees from Truesdale Nursery to…read moreenhance my property's greenery. Unfortunately, this purchase turned into a nightmare, leaving me out of pocket and disappointed. Despite paying an outrageous $1,324 on April 6th for what I was assured were top-grade, healthy trees, the reality was different. The trees were delivered on April 10th and by the end of the month, four of the eight trees were already showing distress, with yellowing foliage and clear signs of unhealthiness. Concerned, on May 3rd, I contacted Truesdale Nursery for assistance, providing pictures of the four unhealthy trees. They inquired about my watering schedule, soil moisture, and adherence to planting instructions, to which I confirmed compliance. Despite reducing watering as they had recommended, by May 9th, the trees had only worsened and were slowly dying. Requesting a refund or replacement seemed like a reasonable request given the circumstances, but the owner's response was dismissive and infuriating. He had suggested that I had not watered the trees properly, despite my meticulous adherence to their planting and care instructions. I mentioned to them I have a total of (32) Leyland Cypress trees, (24) of them are from various nurseries, all of which were planted and watered the same way and are thriving. Despite my evidence of proper care and experience, they blamed me, refusing any responsibility or refund, citing a lack of guarantee on their plants. Their lack of accountability is utterly appalling, this is not a reputable or trustworthy business model. It is disheartening to see a local business prioritize profit over customer satisfaction and integrity. Losing $662 on four sickly trees is disappointing, as was the loss of trust and confidence I once had in Truesdale Nursery. Their exorbitant prices are unjustifiable, especially when compared to other nurseries in the area offering healthier specimens at a fraction of the cost (typical cost is $99/tree). I had hoped to continue supporting Truesdale Nursery in the future, but their blatant disregard for customer concerns has completely soured my opinion of them. Based on my experience, I would recommend saving yourself the trouble and avoiding Truesdale Nursery. Explore alternative local nurseries in your area and other sources such as Home Depot or online sites such as Fast-Growing-Trees. Not only will you find healthier plants but also a money-back guarantee on what you are purchasing. Truesdale Nursery's lack of integrity and accountability makes them unworthy of your time and hard-earned money.

From start to finish, the entire experience with Rutgers Nursery is perfectly managed. The moment…read moreyou walk in, you are greeted by an outstanding team from the cashiers, landscape architects, and plant specialists to the scheduling and installation staff. Everyone works together to create an exceptional customer experience. In my case, I had the pleasure of working with Mark this year whose art and design background truly shines through. He expertly guided me through the design process, helping personalize my selections to ensure my vision came to life beautifully. His creativity, patience, and knowledge made the process enjoyable and stress-free. Chris, the manager, is always willing to step in and help support your choices and offer guidance especially for picky customers like me who sometimes struggle to make final decisions! His professionalism and customer first attitude never go unnoticed. Lucy, who handles scheduling, is always so friendly, pleasant, and accommodating. She makes coordinating installations easy and seamless. And finally, Salvador, the installer, continues to amaze me with his professionalism, attention to detail, and outstanding final results. Every project looks polished and beautifully executed. I also want to recognize the amazing team that leads the events and workshops including Ashley "Spice Girl", Caroline, and the wonderful red-headed team member (Cortney?)whose name I unfortunately forgot. They always create fun, informative, and engaging events that are well worth attending. It's a fantastic value and such an enjoyable way to spend an afternoon. My hats off to the entire Rutgers Nursery team for consistently delivering excellence, professionalism quality plants , creativity, and outstanding customer service. I highly recommend them!

We've gotten a patio with plantings and two shade trees through Rutgers. They are a little more…read moreexpensive than their competitors which we knew, but we loved the whole experience of the design and thought they were very professional. The reason why I wouldn't recommend this company is the quality of their support is subpar. Many of the plantings died within the first year even though they get watered daily. The trees don't grow, whereas trees we bought from other landscaping companies in the area are already taller than our house. The patio has loose pavers and the low voltage lighting doesn't work everywhere. Some lights work, others don't. When I asked about the lights, they said it's a supplier issue from China, however they've installed other patios in our neighborhood with lights. I guess it's only a supplier issue for warranty issues and not new installs. The issue with the loose pavers however is the reason I'm writing this review. When I called to asked them to come out and take a look, they told me they can't take support calls like this over the phone instead I would need to email them. I don't understand how a company that I paid thousands of dollars to for a patio won't talk to me on the phone. I now have to wait days for a reply via email. Ridiculous Also, they are going to reply to this review asking me to call them and speak to management. That's a waste of time as when I call the person on the phone will say "send us an email". Terrible.

This store has HISTORY!!!! it used to be his fathers Dry Cleaning Spot, and it's turned into a…read moreperfect lil thrift store. I spent a good 45 min in here. Everything is organized nicely and clothes are by size. There is SO much to look at and it is VERY reasonably priced. I got a nice little haul. It is Cash only so come prepared! There's lot of parking on the street and in a lot. You can make a day of coming here (: walk the downtown area after

I'm sure I could write a few paragraphs about all of the interesting items, or the fact that the…read moreprices you'll find here will be lower than 90% of any other "thrift shop" in the area (I'd argue that this might actually be the last remaining thrift shop in the area) thanks to greed, and every dopey manager pricing things as if you're on eBay... But that's besides the point. You should GO to Bucky's to check out their stuff, but you will likely return just to chat with... I probably shouldn't put his name, but the owner is pretty much there 24/7, so you'll know when you meet him. He's just fun, and hasn't been ruined by the Internet era, so you'll get a real conversation from a real human being that has real opinions... REALLY! Just go now, you'll thank me later. The only downside? Not much in the way of electronics - but I think I'm grinding him down!