We hired this company for a post-construction deep clean after extensive electrical work in our…read morehome and unfortunately were extremely disappointed with the results. We paid $520 and only one cleaner showed up. We specifically discussed what would be included beforehand, and when we pointed out areas during the cleaning, the cleaner simply said "okay," implying they would be addressed, but many were still left dirty.
This was supposed to be a true post-construction deep clean, yet there was still visible drywall dust throughout the home afterward. Baseboards were still dusty, under the bed was not cleaned, bathroom shelves were not dusted, there was still soap scum in the guest shower, water spots remained on the bathroom glass, and the floors still had visible scuffs and dirt marks.
What was most frustrating was that when the cleaner first arrived, she even commented that it "didn't even look like construction had been done here," yet somehow the home was still left visibly dusty and dirty after the cleaning was completed.
After working a 12 hour day, I now have to be back here cleaning. After paying for a professional post-construction service, I am extremely disappointed. Honestly, I could have spent the entire day cleaning myself and likely achieved a better result. Very disappointing experience, especially given the price paid and the type of cleaning that was promised. It seems this company just third parties the work as the lady showed up with an "Awesome Cleaners" shirt. Also when I asked who was going to be showing up he said Oscar, however it was only one lady. I know I have done a deep clean or 2 in the past and usually a crew comes in, not just one lady spending 2 hours cleaning one sliding glass door. They did completely refund us, however, I think it is fair to let people know about the service received. Look elsewhere.
Response to Patrick:
I appreciate the refund, however I do want to clarify a few things for future customers reading this response.
We were very upfront that this was a true post-construction clean following a whole-home electrical rewire with drywall work and dust throughout the home. I was completely honest during the booking process about how dirty the home was and the scope of work involved. I even sent photos beforehand showing plastic coverings throughout the house, construction debris, drywall work, and dust everywhere.
Your response states the cleaner discovered the home was dirtier than expected upon arrival, however the condition of the home and the fact that this was a post-construction clean were fully disclosed in advance. You even acknowledged it was construction cleaning and adjusted the quote accordingly.
We specifically discussed deep cleaning tasks such as baseboards, moving furniture and couches to clean underneath, bathrooms, shelving, windows, shutters, fixtures, and heavy dust removal throughout the home. I was reassured that your cleaners were trained for this type of work and that everything included in a deep clean would be handled.
Patrick also specifically mentioned that a crew would be coming out for the cleaning, which is what we expected for a post-construction deep clean of this size. Based on those conversations, I was under the impression that multiple cleaners would be arriving. When only one cleaner arrived, it immediately became clear that what was promised during booking was not what was actually scheduled.
We also made it very clear that insurance was covering the cleaning and that cost was not the deciding factor -- we simply wanted the job done correctly.
This was not simply a matter of "expectations" being too high. Basic areas that were discussed beforehand and expected in a post-construction deep clean were still left untouched or visibly dirty, including dusty baseboards, bathroom shelving, under furniture, shower residue, and visible dust throughout the home.
We do appreciate that a refund was ultimately issued. However, after spending hours coordinating the appointment and preparing the home, we were still left needing to clean the house ourselves after construction dust and drywall debris remained throughout the property.
