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    Rapid Van Lines

    1.1 (30 reviews)
    Closed 9:00 am - 8:00 pm

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    J. D. M.

    ****DO NOT HIRE - THIS COMPANY IS FRAUDULENT & A SCAM**** My initial quote was for slightly over $3000. As the movers started to walk into my unit, the lead mover was already looking for ways to overcharge me. He had me sign a couple of blank documents. I asked him what it was for, and he said "not to worry" that I was only slightly over the cubic metric limit. It was a sunny hot day in Los Angeles, and I gave them $400 in tip via Zelle, along with sparkling water as a gesture of gratitude as they left my building. Because I am new to Zelle, I did not know the app has "payout" limits. At this time, I also was unaware that "Rapid" Van Lines did not allow Zelle payments using a debit card. It would, later on, complicate things more than necessary. They had no problem taking my $500 holding deposit using my card but demanded wired transactions once the prices are hiked, towards the end. As they work on getting you to sign their contract, the estimator will mention to you a $1,000,000 insurance or will offer a "discount" but, you'll never know the discount ever existed because it'll get muddled into your "final bill" and there's no point in filing a claim because it is your word against theirs. You MUST understand that movers know they're dealing with distressed customers because any move especially, interstate moves ARE stressful. There is a psychological component to their business strategy. It was a bit heartbreaking watching it unfold before me with no one to turn to for help because the "manager" WAS the primary culprit. I wanted to support small businesses, but after this experience, I would rather pay more upfront for services than being nicked and dimed to death by atrocious greedy moving companies. It has been weeks already since I've paid half of my initial estimate ($1500 of $3000). Two nights ago I was given less than 12 hours to come up with over $5000, which needed to be wired "immediately", according to Jim Horky who, also goes by Jim Karrin. For the last month, this person yelled at me, called me names, hung up on me, being called repeatedly while I am at work, accused me of having financial woes because I refused to provide them with the full amount before they delivered. Would you feel comfortable forking over thousands of dollars in additional fees before your belongings even arrived? At no time in the last month did I receive an ETA when the movers would arrive with my stuff. According to my initial estimate, customers have the option to pay for cash or money order upon delivery. Two nights ago, an employee of "Rapid" Van Lines called me anonymously and told me countless stories of how they hustle customers. She mentioned something about a "shuttle" fee that most customers get charged with towards the end. She admitted that they had just recently targeted an "old poor lady" who had to fork over thousands of dollars at night on short notice. She also said that over 90/% of customers are also harassed by Jim, and I wasn't the only one this was happening to. Last night, Jim said my delivery would not occur and that my property is at a storage facility which they can't disclose to me. For me, money has never been the issue. What became an issue was their lack of transparency, the way I was treated, and the confession of their own employee who called me after hours because she had the decency and empathy towards me and my situation. Knowing that I will never see my dad's ashes again or my original college diploma, the family portraits, or my first ever Christian Dior suit I bought to see Oprah Winfrey, are tangible items that I must now hold dear to my heart. I offered the company to charge my debit account, pay by cash pay by money order but to no avail, they simply want money wired (more than likely for tax liability and because it's the end of the month and they need the money). Many of us in this country have been through the wringer this past year but I refuse to surrender and become another victim of "Rapid" Van Lines dba Relocation Moving Systems, LLC's greed, and unfair business practices.

    Moving truck
    Jen K.

    Terrible service. I contracted Rapid Van Lines in March to move my home from CA. to NV. The moving truck arrived completely jacked with multiple items damaged. There was a single driver and NO moving crew. The driver began dragging my stuff out of the truck and into the mud. Dropping broken things on the floor. I ended up having to assist him with all of the large items to salvage what was not broken safely into my house.

    Broken
    George L.

    I'd like to give negative rating but not possible. I found all my story was listed by other victims already. I hope no more people get scammed. Please be careful.

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    Ask the Community - Rapid Van Lines

    Review Highlights - Rapid Van Lines

    This move happened during May 2021 to June 2021 when there were a tremendous amount of people moving in one direction (basically out of California).

    Mentioned in 2 reviews

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    College Hunks Hauling Junk & Moving - South Bend

    College Hunks Hauling Junk & Moving - South Bend

    (3 reviews)

    I scheduled my move well in advance thru the call center. The woman assured me the move would be…read morecomplete. I specifically asked as I couldn't give a complete count on boxes at the time. The team arrived as scheduled. They got my furniture loaded (which wasn't a lot) and started on boxes. They told me they had only been schedule for 1/2 day. And after dropping off the first load, left. They told me to call the office to get rescheduled to complete the job! It's a holiday weekend so talking to the office did me no good. They had been booked for the whole weekend. I was left with 1/2 a house not moved!!! Thankfully I found another company that would move me on July 4th. They are local and don't have a call center. He actually came to the house and assured me my move would be complete. The team was great at college hunks, very professional and friendly. It wasn't their fault the call center screwed up. I would not recommend them. Unreliable is not good business!

    My experience with College Hunks was absolutely amazing. I was very informed and constantly…read moreupdated on my appointment time. Vince and Hector arrived 20 minutes early, yes early, and made me well aware they were on the way. They were very polite and courteous. They made sure to protect my possessions with extra care as if it were their own property. Not only were they friendly, they were funny and efficient. A great customer service experience! Princess was my service advocate and made sure the project was flawless, she is awesome. Thank you College Hunks for your superior service@

    U-Pack Moving

    U-Pack Moving

    (14 reviews)

    I used U-Pack to move from Northern Indiana to Seattle and had an exceptional experience. The box…read morewas delivered on the morning of the scheduled date, and I was able to call around 5:30pm for the box to be picked up the next day after I was done packing it. My box was picked up on a Thursday morning and made it to Seattle by Tuesday. I did check the status (there is not a detailed tracking just when it departs and arrives from your origin and destination locations) and see that my box had arrived in Seattle already. I called the dispatch office in Seattle and was able to get my box delivered the following morning on Wednesday. This was 2 days before my guaranteed delivery date of Friday. I was able to have movers (I used task rabbit) unpack the box on Wednesday and once again called that evening to have it picked back up the next morning, Thursday. This means my entire move from Chicago area to Seattle was about a week, including the drop off and pick up overnight waits. Nothing was broken in my box and I had no issues coordinating with the pick up and drop off workers. For something stressful like a cross country move I appreciated how issue free working with U-Pack was and how efficient they were in timing. For further reference I moved a small 1 bedroom. I will say 1 small box was a bit smaller than I needed and ended up leaving behind my dresser (gifted to a family member). Some tips: I found out at the end of my move you don't need to actually call the dispatch centers you can request pick ups and drop offs through your moving dashboard, I found that the dispatch centers preferred drop off/pick up times around 9am, when you call a dispatch center its important to be clear what step in the move you are on so they can reference the correct tracking number. Overall I would highly recommend.

    Had a great experience using u-pack. Was a little skeptical, but everything went well. All items…read morewere returned to me in good condition. Estimated time of arrival was precise. Thanks for helping me move my mother's belongings from Michigan to California.

    Rapid Van Lines - packingservices - Updated May 2026

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