Fresh start carpet deep cleaned my carpets and made them look beautiful again. They gave us an…read moreestimate on the phone, scheduled 2 weeks out, and completed the work as planned. I'm a satisfied customer and will use their service again.

I was very excited to see the major transformation of my carpet after hearing great things from…read morethis company on Facebook and Yelp, but was completely disappointed!! Our appointment was for 9:00 AM and the technician did not show up until after 9:40 and didn't even call until 9:30 to say he was running late. In the meantime we were frantically calling Fresh Start, (on hold for 15 minutes) sending emails, replying to Arts email that said they'd be here at 9:00 on Jan 3. And after spending $200 on our carpet cleaning you can still see the high traffic areas around our couch. It looked better before they steam cleaned it. Soooo disappointing and waste of my hard earned money. I would have been better off renting a machine and doing it myself.

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.

I am writing to highly recommend the services of RMR(Reconstruction Mold Remediation). We recently…read morehired them(Wayne) to handle a significant mold remediation project at my home. His team demonstrated exceptional technical knowledge. They identified the source and gave us a detailed remediation plan with an excellent price. Throughout the process, they maintained strict containment protocols and used advanced HEPA filtration to ensure our safety. The project was completed on time. I have no reservations about recommending RMR. They are professional, thorough, and highly effective.

Wayne and his team are very knowledgeable in the mold remediation process and reasonable price. I…read moream very satisfied and strongly recommend his services

I made the mistake of hiring this company for a kitchen renovation. Very simple actually as we…read moregutted it. Once the appliances arrived (4 month wait due to pandemic) they began. I was quoted a time frame of 2 weeks to complete the job. I assumed 3-4 weeks but that wasn't even close. They did not show the first day as Sam (owner) had told me the wrong day. The demo was completed in less than 1 day & subfloor was prepped. There was a 4 day delay as the tile I had chosen was the wrong color under my homes lighting. Flooring installed perfectly although there was a 2nd delay as not enough tile was ordered. Several times during the first 2 weeks the guys would tell me they would return the next day & did not as Sam would send them elsewhere without letting me know. After more than 2 weeks the cabinets were delivered to my home, on a Saturday with no advance warning. I received a phone call to advise me they were on their way but I wasn't home. Late in the afternoon they left the cabinets in the garage (I gave them garage code). They did not return for several days. Finally, the cabinets were installed although a few were missing. A week later Sam came to my home to make a template for the countertop & backsplash. I was advised that the counters & backsplash would be installed in 2 days. 2 weeks later the countertop was installed. The backsplash needed to be recut as it didn't line up. We were delayed another week as I was supposed to get a double sink & they did not have one. 10 days later they returned with the backsplash. Again there was a problem, specifically where the hood was to be installed. 1 week later they returned & had the same issue. During all this time when NOTHING was done, the oven & dishwasher could have been installed, the cooktop hooked up & the pipes under kitchen & bathroom sinks could've been installed but weren't. After more than 10 weeks I stopped by the shop (not the 1st or last time) & asked Sam to just give me the sink trap for the bathroom & I would install it myself. Sam assured me that the crew, who was coming later that day would install it. They did not. They did very little in the few short hours they were here. About 1 week later, after no one showed up to do anything I received a call from Sam at 10 AM. He advised me that the guys had just left & would be at my house shortly. At 3 PM I called to inquire as to their whereabouts. Sam assured me that they would come even if it was at 7 PM to complete the job. No one showed up. The next morning I went to see Sam. I was understandably livid as this was not the first time they had stood me up. I absolutely raised my voice several times as I was frustrated. We were at 11 weeks. That's 11 weeks without a kitchen. 11 weeks without a bathroom sink. 11 weeks of eating out when it rained as I can't grill in a rainstorm. The guys did show & work that day. Then we went another week of them not showing up. Finally, after 12 weeks I had a functional kitchen. Not finished though. There is a 1" gap between the cabinet housing the wall oven & the wall. The counter goes past the doorframe as does the cabinet molding. The dishwasher was not installed correctly & will not drain. One drawer is not installed correctly & will not close fully. They did not paint the ceiling. The baseboards were not put back in the right places, brand new painted baseboards were thrown out while old ones were put in. I have 3 cracks/dents in the driveway from the dumpster sitting there for nearly 11 weeks. I provided (they did not have the correct color/style/size although it was in the original contract) 2 sinks, 1 toilet, 2 faucets, knobs (I had to provide & install the knobs since Sam never bothered to get them), under cabinet lighting & will need to get a plumber for the dishwasher, a carpenter for the cabinets & Lord knows I will have to live with the counter in the doorway. You would think after 12 weeks the kitchen would be perfect but it's far from it. Do yourself a huge favor by not hiring this company. Please note that the work done by the guys actually doing the construction was great. 99% of the problems were caused by a lack of communication from the owner.

I was very pleased with the service provided by this company. I called the day before, in need of…read morekitchen countertops and they gave me an option of picking out the granite colors/slabs. They told me they had at home service or that I could come to the showroom. I was very happy with the friendly and kind service and would definitely recommend this establishment to my friends. Thank you Castle Granite!!

Great service when needed! My basement is now bone dry after my water meter sprung a major leak. I…read morewould highly recommend Doctor Fix-it to anyone.

The project was mold removal and master bathroom rebuild where we went through homeowners'…read moreinsurance. Project started on 11/8/24 and finished on 1/15/25. The project was originally supposed to be completed on 12/19/24 as communicated by the Dr. Fix-It team but the timeframe kept getting pushed back due to miscellaneous issues including but not limited to, scheduling, broken parts, wrong parts being ordered, work just generally taking longer than anticipated. The contractors consistently put in about 6 hours days (arrived around 9am and would leave by 4pm and take a lunch at 12pm). We went with Dr. Fix-It because of their positive reviews and they were responsive to our initial call. Unfortunately, with our home project, we had quite a few unexpected issues arise. One frustration I had with this team was their inability to set expectations properly. It was evident the project would not be completed by 12/19 but we had to call daily for updates where they would continue to tell us it would be finished by xx day and when xx day arrived, they'd say they need another xx hours to complete the job for xx reason. This was the cycle and it was frustrating. We worked with quite a few contractors for this project - Kevin did the mold removal and he was 10/10 great. He was professional, communicative, and kind. He also helped quite a bit when it came to working with the adjuster. It was a stressful time for us as this issue occurred spontaneously but Kevin really made us feel like he would take care of us, and he did. We did not really work well with Keith and his style of communicating. He is pretty reactive and gets frustrated easily. He does a lot of the behind the scenes work, so luckily you wouldn't have to communicate with him regularly. There was one instance where he was yelling over the phone when prompted for an updated timeframe. The contractors who did the rebuild of our bathroom did good work but they need a lot of direction and made mistakes they had to fix along the way. We felt that Keith should have allocated more resources to our project at times especially because we were weeks off target. For such a large project, and having one contractor on-site for ~6 hours a day, the progress was often disappointing. They gave us two contractors a day once the project was already severely over-due. Due to project delays, they had to lay the new carpet prior to finishing the rebuild of the bathroom. About halfway through, our project was assigned a Project Manager, Kim. No complaints about her, she did her job well and we were happy to be communicating with her over Keith. The project was taking so long that I touched up their paint job in the master, and painted most of the bathroom myself. We also had to do all of the cleaning. For example, they were cutting tile etc in the master bedroom and we cleaned every inch of that room ourselves. They ordered the wrong size shower doors twice and finally got it on their third try (and then ultimately put them on wrong). The shower door issue alone pushed out the project over a week. Overall, their attention to detail, cleanliness, communication and respect could be improved on. They left us with the following issues after we had (unfortunately) already signed and paid them in full on the last day - We have no hot water in our shower (the temperature control shower handle is only able to reach cold), the shower isn't sealed properly and water leaks outside of the shower, all of the shower doors need to be flipped 180 degrees (door handle is on right hand side vs left and it's difficult to get out of the shower +extremely impractical), they swapped hot and cold water supply on one of our faucets + water leaks inside the vanity, they dinged pretty much every surface in existence inside our house and in the newly renovated bathroom. Do not sign that the project is complete until you have tested everything. They will offer to fix their mistakes for a cost if you've already signed. We are hiring different contractors to fix Dr. Fix-Its mistakes.

"Excellent experience! The team provided great service and were very friendly throughout the…read moreprocess. Highly recommend!" My floors are flawless!

Our insurance carrier recommended another company but we didn't have a good feeling about them. We…read morefound PuroClean on Google and they had good reviews. They came over and reviewed our damages and even communicated with our adjuster about items missing from the estimate. The estimating fee was a good value given the nightmare of an incomplete project they saved us from. We hired PuroClean to repair our home and their crews were great. The house was kept clean throughout the project as we were living in the home the whole time. A great company.

BEWARE seniors, you get taken advantage of, they come out, quote you a price, and you pay $500.00…read morefor a simple drain un-clogging (less than an hour work using a machine}. Unfortunately, when you are stessed, confused,and not aware of the going rate, you get hit. When you question the price you get the following talking points....they come out the same day you call, peace of mind that the job will be done, reputation. You can get this with most local plumbers. Roto Rooter is a huge corporation based in Cincinatti. Go local and forget about spending 3 times as much for "reputation" I am a senior and this cost was a huge set back for me.

My hot water heater pilot light fuel line broke so the pilot wouldn't light. I filled out an online…read moreassessment and they came out the next day which was a Saturday. The guys came and said they would have to replace the whole valve which I knew wasn't the case, at most the burner and pilot assembly would need replacing. They didn't touch anything and said they would need to drive 45 minutes to get the parts and it would be 325.00 just for the trip out there? What? And on top of that 350.00 for the repair. I told them no and they argued with me. Called a local company and had it fixed same day with parts from the truck for 210.00. Stay away from theses guys I think they get a percentage of total as pay.

A nightmare you should avoid at all costs…read more   They replaced my roof in late 2022. Issues started when the materials arrived, but installation was never scheduled. After a month I called them to ask about it and the response was "Oh this wasn't completed already?"    They did the work. Shortly after this I had my HVAC replaced including a unit on my roof. Shortly after that I had a roof leak that made its way down to the 1st floor of my home. Phoenix inspected everything, patched the leak, and passed the blame right to the HVAC company. From my understanding the HVAC company hooked up the new unit to my existing exhaust from inside and did not change anything on my roof. Someone was lying somewhere. Blame got passed around, no one ever fixed the cosmetic damage.   Shortly after this, I got a leak in my back bedroom. Phoenix Roofing came out and "fixed" it. The next time it rained the leak came back. They came out again, and this guy informed me "Oh yeah there is a big hole in the (2 year old) roof." When I spoke to the rep, they told me "Flat roofs need maintenance every two years, this is normal." I lived in my old home for 10+ years with a flat roof and I never had a leak. I had lived in this home for 5 years and had not had a leak. This roof leaks within 2 years, and it is just due to "maintenance?" Not buying it. The rep also told me that the cosmetic damage would be covered under warranty. They sent someone out to look at the damage who said they would get back to me about it. That didn't happen. I followed up, someone came, and again they never got back to me.    After this, a porting of my exterior was staying wet far longer than everywhere else after rain, and rain was just dripping from the roof near that area and not all draining down the gutters. I spoke to the rep again who told me "There is water on the ground, I do not know what to tell you. Make sure to get your gutters cleaned." Totally ignoring the staining on my exterior.    I had the gutters inspected and cleaned like the Phoenix Roofing rep suggested. They werent really dirty, but there were some roofing materials in the gutters that the Phoenix Rep said would wash away normally when I sent him the photo of what was found. The issue persisted. I got a second opinion on my gutters from another company who took my downspout apart and said everything was fine, but maybe I should get the underground drain cleared. I spent $900 on that, and there was nothing of consequence removed. Meanwhile the issue with my exterior persisted and has gotten worse. I had a roofing company come out to inspect the roof, who informed me that "The roof in that section looks wavy, you need to have the company your roofing warranty is under come out and fix this". They believe the fascia board connecting my gutters to the roof is leaking into my exterior soffit. Facia board that should have been inspected/replaced when I had my whole roof replaced by Phoenix Roofing in 2022. I had another roofing company look as well, and they told me the same thing: something from the roof/gutter is causing a leak into my exterior soffit. Anecdotally, the first company who looked at my roof told me "There is no way this whole roof was replaced in 2022. It looks old/terrible." Regardless, neither company would fix the issue because my gutters are attached to my roof and my roof is under warranty with Phoenix Roofing.    BUT NO ONE FROM PHOENIX WILL PICK UP THE PHONE. I have called their main line using multiple numbers and it just rings and hangs up. I have called the rep directly and the line goes to a very unprofessional voicemail with a full mailbox. I have sent emails and text messages which have been ignored. I understand that I have reached out to them many times and they no longer want to deal with me. But I have a warranty, and my reaching out is because of problems they created, never rectified or are ignoring. At this point I am going to have to pay another roofing company to fix this issue regardless of my warranty just to prevent long term damage to my property.

I hired Phoenix Roofing and Siding in 2024 to replace my roof, siding, and windows. They were very…read morepersonable and accommodating during the purchase and work completion process. I gave them 5 stars initially. Now, less than 2 years later, a leak in the roof damaged the ceiling in my family room. I reached out to Phoenix over a month ago, and no one has come to see the damage or make repairs. One of the owners of the company put me in touch with someone who worked on my job, but no longer works for them. Someone was supposed to come by this past Saturday (3/7/26) to assess the damage. That person was a no call/ no show. Phoenix is failing to stand behind the work they perform and failing to honor their warranty. If you're thinking about using them, consider yourself warned.

They accepted my booking on short notice for emergency cleaning of basement carpet and tile floor…read moreafter water main break affected finished basement. Reasonable price. Adding small tiled bathroom floor on another level was $60 extra but ended up costing me $350 beyond that when they knocked over tray of toiletries; they missed picking up my brand new night guard which was likely sucked up with their cleaning hose. I didn't notice til hours later -- too late to check their discharge bucket. Did nothing to cover their shoes, nor clean as they exited leaving wet footprints on waxed wood floors and just-cleaned tile floor. I had to damp-mop again after their cleaning. Did not clean carpeted stairs, which needed it even more after their soapy, wet shoes and hose left residue. I don't know if they are capable of being more careful and thorough if more advance scheduling is done. Still, they were very good to fit me in for emergency situation -- though rushed as they had other bookings. The carpet area dried well with my own blower on it for 24 hours. Cleaning that right away was my main concern.

They were fast and prompt with communication and very detailed regarding price. The quote was as…read morediscussed. They cleaned sofa + loveseat + chair + 2ottomans that were in storage. They cleaned back to previous luster. They were faster than I expected. 2 people came. No mess left. CASH ONLY!!