Let this be the last review you read! You are undoubtably looking for immediate support right now and need a company who will be able to respond promptly and professionally, take action immediately, and execute at the highest level -- that is Restoration 360. I was days away from having my first child when our 2,500 sqft basement flooded. The R360 team was able to immediately respond, put a plan into action, and start work all within the same day. Work was able to continue when my wife went into labor and when we arrived home from the hospital, everything was taken care of and in absolute perfect condition. The cleanup and drying equipment they use is state of the art and the care they provide for your house while conducting business is second to none... heavy duty flooring protection to move equipment through the house, corner protectors, raising up furniture on waterproof blocks to get them out of the water ASAP, etc. On top of the excellent service they provided for the core flooding issue, dealing with them was an absolute pleasure. They answered calls and texts, provided frequent updates, helped with insurance related questions and provided proper and detailed documentation for insurance and even interfaced with insurance directly when needed. This was a PAINLESS process for a pain in the *** issue and I can't thank Joe and the team enough! You will not regret picking up the phone now and calling R360 to get this process started. read more

I have learned that Restoration360 is the name of many companies nationwide. My review is for the one who identifies as based in Brightwaters, NY. If only we could give 0 stars in the review. The destruction that I was left with when I sought the repair of a clog in a second floor bathroom was epic. It took 8 days to find and remove the clog. Late or no shows was a common occurrence. I was never able to get a description of the problem, the scope of work to be done, not even an estimate. The rudeness and lack of information was a concern right from the beginning. They tore out a beautiful 100+year old oak and mahogany floor that was not even damaged. Throughout the process the company reps kept insisting that we do not discuss with our insurance company and now we know why. The job is inaccurately described. The work was not done and they demanded that the insurance company only deal with Restoration 360. We finally refused to allow them access and have had to hire other providers to finish the job. It is now 6 weeks later and still not finished. read more

EXCELLENT !!!! Such a great company. Joe the owner came out himself & immediately helped w/ everything more than any other service we've ever used for any home related repairs and problems. I wish we knew about them sooner, I'll only be using them for future issues - highest quality 10/10 read more

I would give these guys 10 stars if I could! My sump pump failed in the middle of the night, and they showed up in the rainstorm and got to work! They were so easy to work with, professional, competent, friendly, reasonable.... I could just go on and on. Finished basement floods are horrible, and they were a bright spot in the middle of the mess. They did a great job of remediating the situation, and I couldn't be happier with the result. I absolutely recommend them. read more

You don't need to look any further for a restoration company, then Restoration 360. Two weeks ago we were patiently waiting for my son to call to say that his wife was in labor with our first granddaughter. I got a call one morning and I could hear the stress in my son's voice and I thought for sure she was in labor. However, the stress was due to his 2500 square-foot basement being flooded ankle deep, a basement that was finished and beautiful. He asked for my help in finding someone and I started googling and found Restoration 360. I spoke with erin and told her of the situation, and she immediately calmed me down and told me they would take care of things. They got someone out to the house within two hours and immediately started working on getting the water out of the basement. My son and his wife did not want to bring a baby home to a house with water in the basement, possibly black mold, and that smell. Joe and his crew were extremely nice and Erin kept in contact with me and even explained their insurance policy. A day later, she did go into labor and delivered a healthy, beautiful baby girl. At this point they already had got the water out of the basement and began the drying process. I could not believe how quickly they worked to accommodate a new baby coming home in just a few days. I was there when they were removing the equipment and the crew was so nice and accommodating. So thankful we found this company and would highly recommend them! Thank you so much for taking care of my family! read more