I want to take a moment to thank Roto Rooter for reaching out to me. I truly appreciate the…read morecustomer service and the time he took to try and ease my concerns. I want to clarify that in no way was I disappointed in Billy. He was professional, knowledgeable, and efficient. He was at my home within an hour of my phone call, thoroughly evaluated my situation, and with ease unclogged my drain. My issue was never with the service that Billy provided. My issue was and still remains an issue with standardized, blind pricing from Roto-Rooter and throughout the plumbing industry. While I understand, every situation is different and a true quote cannot be given until the issue is evaluated by a professional, the fact that Roto-Rooter uses standardized, flat rate pricing I believe that some sort of transparency could and should be made available during the initial phone call or even on their website. During our conversation I was informed that Roto Rooter uses a standard flat rate pricing system. I was also told that discussions about pricing occur almost on a daily basis with customers just as shocked as I was. I personally feel if this same issue is repeatedly raised that it seems like an opportunity for corporate leadership to improve transparency and set clearer expectations for the customers before the technician arrives. Especially since, as in my case many of us are calling in duress over an unexpected repair. I believe this would build consumer confidence, strengthen trust, and ultimately build customer loyalty. Once again. Thank you Billy for your service. Thank you to RR for taking the time to address my concerns. Now, it's time for corporate to incorporate a few changes of their own.

To snake a drain they quoted me over $600!!! When I said no they offered to reduce it by $100…read more When I refused to pay that outrageous sum they tried lowering another $300. Too shady for me. I told him to leave and got another reputable plumber to do the job for $250. I will not ever use or recommend Roto-Rooter! To add insult to injury the response below claims they have no record of my service call in their system. Baloney! Maybe it was conveniently deleted after I sent you and another rep at Roto-Rooter an email on August 6th at 11:00 a.m. - which was never answered. I notice a lot of the same responses you give to people who complain. Here it is - ***Pat S. Business Manager Thank you for sharing your feedback. We're sorry to hear that our service did not meet your expectations. Unfortunately, we weren't able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is Pat.Swanson@rrsc.com. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.*** I suppose we're all making this up? BEWARE OF THIS COMPANY!

Ian is extremely responsive and friendly to work with. He offered honest opinions and shared pros…read moreand cons with each options for basement remediation issue. I will not hesitate to reach out to Ian again in the future (hopefully not too soon. :-)).

This man is amazing, when assessing my mold problem, he was very professional and trueful with me…read moreand I would definitely continue doing business with him and would recommend his business to anyone in need of service with their homes. Thank you so much for being you.

BEWARE seniors, you get taken advantage of, they come out, quote you a price, and you pay $500.00…read morefor a simple drain un-clogging (less than an hour work using a machine}. Unfortunately, when you are stessed, confused,and not aware of the going rate, you get hit. When you question the price you get the following talking points....they come out the same day you call, peace of mind that the job will be done, reputation. You can get this with most local plumbers. Roto Rooter is a huge corporation based in Cincinatti. Go local and forget about spending 3 times as much for "reputation" I am a senior and this cost was a huge set back for me.

My hot water heater pilot light fuel line broke so the pilot wouldn't light. I filled out an online…read moreassessment and they came out the next day which was a Saturday. The guys came and said they would have to replace the whole valve which I knew wasn't the case, at most the burner and pilot assembly would need replacing. They didn't touch anything and said they would need to drive 45 minutes to get the parts and it would be 325.00 just for the trip out there? What? And on top of that 350.00 for the repair. I told them no and they argued with me. Called a local company and had it fixed same day with parts from the truck for 210.00. Stay away from theses guys I think they get a percentage of total as pay.

I am writing to highly recommend the services of RMR(Reconstruction Mold Remediation). We recently…read morehired them(Wayne) to handle a significant mold remediation project at my home. His team demonstrated exceptional technical knowledge. They identified the source and gave us a detailed remediation plan with an excellent price. Throughout the process, they maintained strict containment protocols and used advanced HEPA filtration to ensure our safety. The project was completed on time. I have no reservations about recommending RMR. They are professional, thorough, and highly effective.

Wayne and his team are very knowledgeable in the mold remediation process and reasonable price. I…read moream very satisfied and strongly recommend his services

I called them because I had a complaint and a problem with mold and and I was scared to fall asleep…read moreat night because I didn't wanna die so I called at 12:00 when I first discovered it. the owner was very rude and nasty and when I called he kept ignoring me and being really ignorant when I was just trying to get mold removed. Also their website said they were open 24 hours, but when I called, he proceeded to yell at me for calling at 12:00 when I was just worried about my pet and me getting sick.

I cannot say enough great things about Elite. We had some mold and water damage in our crawl space…read moreso I called them based on our plumber's recommendation. They came out next day and went to work on the remediation soon after that. They arrived exactly on time each time, within a small window - not a four hour to half a day timeframe. Tom took very good care of us-explaining exactly what the problem was and how they were going to fix it, and calling our insurance company to put the claim right in. You are in good hands with Elite.

I had water leaking into my basement after heavy rains. Not a lot of water but enough to be…read moreannoying. Dry tech added a new sump pump for me. They were neat and arrived when they said they would, which I appreciate. We had heavy rain again yesterday and there's not a drop of moisture in the basement. Also, I thought that their price was reasonable.

water cover up foam what nightmare,..but I must say what a job...they were super clean ....cleaned…read moreup all mess...water still came in our house built on underground springs....14 grand .....really fast next day they were here ...one day job....but they did come back after seeing water and dig up again more drains...lovely job lovely people ...so thorough

We hired Demarco Restortation after a house fire in April of 2022. Everything sounded great…read morehowever when the work did start we found out he didnt have all his permits together which slowed down the process of the house rebuild. We were out of our home for almost 2 years after he told us when we hired him he needed 9 months. He subcontracts out for each job in the house. I have a list of thing that did not get done and a list of things they were done very sloppy. From smoked damaged doors frames, terrible paint job that was not completed, we still have spackle marks that never got sanded and painted over, we have a lot of areas where the paint is unfinished. Leaks from the one of the upstairs bathrooms that left water stairs on the ceiling downstairs. Closet doors don't stay shut, bedroom door still can just be pushed open even when locked, Bathroom door has a big gap when closed so you can still see in, stairs never got a clear poxy coat over the stain so the stain in worn. We were suppose to have the patio that needed to be dug up replaced but smaller to give us more yard room, instead nothing was done leaving the yard to be a nightmare of just dirt a uneven ground. Gaps in the exterior doors where we can see sunlight coming into the house also bringing in mice so we had to have an exterminator. His electrician wouldnt run the main electrical line to the house so we needed to figure that out. Beeping in 2 of the smoke detectors kept going off during the rebuild process so instead of replacing these during the build they removed them and never replaced them. Exterior doors never painted one exterior doors never had its hardware put on. We were suppose to get a tile backsplash in the kitchen, that was never installed. The floor his guys put down is coming up all over the house because it wasnt installed properly. We were suppose to have a hallway closet upstairs, the inside of the closet still has unfinished drywall, no shelves or door so its just an empty hole in the wall right now. One of the front windows does not open and shut properly. The communication was terrible the entire time and he seemed to be very short and have an attitude with us. He now just sued us for the $13,000 that wasnt paid. We dropped the ball with filing an appeal because we have 4 kids and both have full time job. We are both very busy and missed the deadline. I would never recommend him to anybody.

This is the second time I've hired DiMarco restoration. The First time was for my restaurant when…read moreduring a hurricane, our basement filled with 6 inches of water. Andrew was amazing in coming and saving the day to clean up the mess before a wedding was to come that weekend. The most recent occurrence was dealing with a lot of mold that had built up in my sisters apartment due to a leaky window and rotted sill. Andrew arrived at 6 AM and set up a protected barrier around the affected area and attached a sanitation fan. Then he used a massive commercial UV fan to kill any other spores in the air in her apartment. These units ran for two straight days while my sister stayed with me. Andrew also cleaned the carpets and used a HEPA filter vacuum to do the final cleaning . When Lisa returned to her apartment yesterday, for the first time in many years she was not wheezy, and her sinuses felt clear. This is a miracle and one that she welcomed after many years of suffering due to the mold side effects. Thank you Andrew for your professionalism and prompt response in helping us out. Don't go anywhere else... Andrew is the real deal so just hire him to get it right!