This company is an illegal, criminally negligent entity, attempting to make money any way they can. The Halston Apartment complex uses this illegal organization for parking. However, the complex allows this scam of a business to do as they please. Not only has my vehicle been towed, although I am legally registered on a lease, but they randomly tow resident's vehicles by their own whim to raise money. Their portal glitches and you pay the consequences. I guess it's also not surprising they are not BBB affiliated. I can only imagine what the complaints would be. When you go to pick up your vehicle, the price not only changes, but they demand cash. However, their is a sign, which I have attached, which says they must allow debit cards. The service desk worker claims to know nothing about the portal, the business, or who to contact regarding complaints or emergencies. My vehicle was completely unlocked, despite having been locked whenever it was towed. The vehicle also smelled like cologne and marijuana. Why would a tow truck driver or anyone from this business need to unlock and enter a vehicle? While leaving the impound lot, another tow truck pulling a vehicle came flying by, almost hit me and my girlfriend's car and laid on his horn. What type of barbaric, unprofessional employees do you have working for you? All these are questions that an attorney will be asking both Rapid Recovery, as well as The Halston Apartment Complex. This scam will end. read more

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Ricky in Temple, Thank you for towing my mom's car so quickly and protecting the complex from such a serious overnight threat. I hope your holiday season is exactly as enjoyable as this interaction has been. Big tow truck, tiny Ricky energy; really balanced the experience. Have a not so Happy holidays. read more

absolutely the worst. scrutinize every little thing when it comes down to parking, and make sure you check the confirmation even if you all absolutely sure you're correct. Their license plate confirmation is messed up and they make you pay for it (usually over $300). Usually the license plate confirmation is supposed to catch if people accident miss a letter in their license plate, but there's does NOT do that. A simple fix to their already shitty website would help out so many people but they do not fix it so they can make more money. They also play the 'thats just the state law' card which is also flimsy when it is the towing company making it hard for people to do the right thing. They were not willing to admit their mistake and help someone out, and I called twice with the two people I called both being very unwilling and dismissive. read more

This company SUCKS!!! THATS IT THATS ALL!! They have no empathy for ones situation especially in this economy!!! My daughter was even gone 20 minutes and these folks charged 321$ to get her car!!! GOD DONT LIKE UGLY!!! And this towing company is the definition of UGLY!! read more

This is the worst company. Parked in a visitor spot and they towed my vehicle and charged me over $300 and damaged the underside/radiator. Just bought the car less than 24 hours prior. They said they didn't do the damage and will not pay for it even though I have pictures and video showing all the coolant under the vehicle.. . They should be ashamed of how they allow their drivers to treat vehicles, how they treat people. They are predators of the college apartments knowing these kids don't have the funds to get the cars out or the knowledge to hold them accountable. Filed a complaint with BBB and TDLR as I feel this company needs a good financial audit of their books and to pay for the repair of my vehicle. I will begin the process of legal action as they need to be held accountable for damages. God doesn't like ugly and what they are doing is so so ugly. complaints@rapidrecoverytx.com read more

My truck was impounded by Rapid Recovery LLC, and during the impound process, it was damaged. The steering wheel was not properly secured, which caused the front wheel to hit a curb, destroying a $600 TIS 544C rim. The rim was in perfect condition prior to the tow. I have clear photo evidence showing the impact point, the damage to the rim, and the condition of the truck immediately after it was released. This kind of damage is completely unacceptable and shows clear negligence on their part. I've reached out for reimbursement or a replacement and have yet to receive any resolution. I highly recommend avoiding this company if you care about your vehicle. read more

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What a POS company...these MFs towed my car even though it WAS registered as visitor but just because was parked in regular tenants parking instead of visitors parking.... the whole parking lot os always practically empty at this apartments building anyways... and this is a disabled veteran handicap car and it was registered but these assholes STILL took my car!! The hell with them.and this apartments complex Halston!!!! read more

One of the drivers, bald white male and his wife tried to tow my boyfriends car after he said our car was fine. Not even 2 minutes later he had the car hooked up while we went to put the bed inside. (I was moving units) When we came back outside and saw HE PULLED OUT A KNIFE on us and kept approaching us with it. "Us" being myself, my boyfriend and I was holding my 1 year old daughter. Then I paid him the $135 to drop it and leave us alone, he still wouldn't drop the car. Actual crazy people who just want money. read more

Rapid Recovery - Towing Near Me

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My car was taking also the other day at Riverside apartments in Temple Texas had a friend that lives there put a belt on my car afterwards I went to the store to pull some money out to pay him and I park my car sideways for a second run upstairs right by the mailbox hand to him the money and a tow truck was already taking my car so I asked the man to let me make it he said m y car was already hooked up but if I'll pay them $140 they will unhook it so I jumped on the phone to call my wife but I couldn't get a hold of nobody three times so I got mad and started cussing because my wife wasn't answering her phone the other gentleman that was standing with the guy told him my car told him something that I was talking and that was it and they took ran off of my car and then I was charged $440 to get it back but after receiving my car back they knocked my muffler pipe down and damaged up underneath my car pretty bad and I have a bunch of pictures the big guy that was driving the tow truck was cool because he was trying to work with me the other guy jump inn and told him it's over and hook my car while I'm on my phone trying to get a hold of my family only a minute read more

This company is horrible and needs to be shut down they are not professional at all laughing at people that get their cars towed, because they're the ones towing the cars.Unprofessional place needs to be shut down and taken people's car and damaging it in the process is bullshit.Shut down, employee's are all rude and nasty read more

Worst predatory company ever... They dont patrol they stalk peoples property... Their active yet agin after a year at the virtue apartments... Taking peoples cars for parking in fire lanes mean while you can watch the apartment work truck parked ileagle all day long... I can post pictures.... Natiraly they dont get towed just the people that live here. 0030 hrs mom the 4th they towed a poor guys truck for parking in a fire lane... Now mind you theirs not enough parking on property as it is and insted of walking a block away he chose to park right in front of his unit away from every one... I know this seams trivial but this same towing company has pulled nights where they pulled 11 cars like it was grand theft auto cause it was... For no stickers... 8pm..... All the vehicles were at a b day party as guests and got towed for no "pass"... I cant even begin to publish it all but i have pictures of them running around in all black on foot in un marked cars walking the property stalking every plate on property.... Then they call in 4 or 5 trucks pr however many they can spare and go ham.... Every time i see them on the lot i lay on my car horn and follow them trying to wake the dead in hopes they dont get towed.... Stay away from these guys they will tale your stuff over nothing... read more

This company is terrible. They are rude and don't have any respect for people. I was wrongfully towed and now the owner is ignoring calls from my complex to give me a refund. I have lawyered up since they cannot be decent humans and correct their mistakes and laziness. read more

i wish i could give less stars. this company is fckn sh*tty!! they have harassed me and took my cars twice wrongfully!!!! their job is to scout the whole damn apartment complex looking for cars incorrectly parked. they drive to the back where my car is and comtinue to leave the apartment. i have them on video several times not fully doing their jobs. this tow company os money hungry and ill never recommend them. and i hope they crossed they ts and dot their i's because ill be seeing them in court! read more

This company's representative was disrespectful and a poor representation of the company. They don't answer the phone and I called all night repeatedly. I was afraid that my car had been stolen.They also lie about their location which provides a residential street and their true commercial property address is 3617 north 3rd street temple Texas. I would give them zero stars, however, it is not possible. read more

Predatory towing company that refuses to give copies of documentation of non-consent tow for one-month expired registration at apartment complex. 1) Texas law states that they have to wait 10 days after notification for an expired tag and the company did not do this. I think somebody may call that auto theft. The man working even told me that they typically pick up within seven days, so obviously he is not aware of the needs to follow when towing vehicles. 2) Ticketed car AGAIN the same day picked up from impound. 3) Charged more than what is allowed according to Texas law - with the invoice showing the proper amounts per line item, but the total charged significantly higher. The math just doesn't math with the $450 they charged my son. 4) This is important enough to say twice - they refuse to give copies of documentation that shows towed my car. Hello red flag, I see you. I have never written a bad review in my life but I feel so strongly this is a shady, predatory company, it feels irresponsible not to. And although I think it's just a pretty gross reason to tow the car given it was one month out of registration, I understand that rules are rules. But I cannot get past is the seemingly predatory behavior and the unwillingness to be transparent. I am filing a complaint with the TDLR (which requires documentation from towing company that again, they refuse to provide). Thankful for the amount of downtime I currently have, as I plan to use every ounce of my free time making sure this company does not continue to pray on young people or those most vulnerable to fall victim to and not questionRR's shady practices. read more

They take your car without your permission * You're technically the "landlord" of your car, and they're renting it out * You can send them an invoice for storage fees or a rental fee for every day they hold your carIs it unconventional? Yep. This company has contracts with multi apts in the area- they drive around an sneek around parking lots looking for exspired tags-platez-flats parking violatians-fire zones guest parking wrong spot ect they took my truck last night costing us 311.00 over parking on the lawn by our back door. NOW THINK ABOUT 300 PLUS DOLLARS PER CAR FOR TOWING PLUS BEING PAID BY THE APT OWNERS- THIS PLACE IS EARNING A KILLLING OFF OUT HARD EARN MONEY. OUR APT MAIN OFF BASICLY SAID OH WELL YOU DID THE VIOLATION BY PARKING ON THE GRASS SUCK IT UP!!! read more

This place is pure evil and money hungry. They troll our apartments nightly just looking for any reason to tow and charge $331 to get your car back. Absolutely disgusting awful people. Should be illegal. Maybe I should start a tow company and just charge what ever I want because that's what they do! I'm Also 99% positive that they leaked the air out of my tire so they could tow it. Luckily we caught it in time and filled the tire back up and it hasn't leaked at all so I know someone did it on purpose. Evil. F you! $331 is enough to financially debilitate someone and you don't give an F! read more

these people suck, they towed my car twice in one day 2 separate problems they are a shady business do not trust them

predatory towing company! refused to answer any questions, VERY RUDE. towed my brothers care without notice with his dog inside of the car. hate my apartment works in contract with them bc they are not good business read more

Apparently 12 hours equals 2 days but I'm assuming math skills aren't a requirement to work here. Super rude staff for no reason and they tow from visitor spots. read more

My son who lives in Killeen Texas , car was told because his handicap sign fell and was on his seat. He was told he could pick up his car at 8:30 pm and no-one came until 10:30 pm. The person who came to release his car after having to pay $331.00 said because of the wait we should be able to get some type of credit of cost. She told us to call on Monday and speak to a manager. My son called on Monday and spoke to General Manager Melissa who was unprofessional and had my son confused with another person who had there car towed around the same time. She was yelling and talking over him. I was on the phone the second time my son called back because she hung up on him. She would not let us get a word in and hung up on us. I called her back and someone else answered this time. I asked to speak to her and she came on the line. She never apologize for getting my son mixed up with the other person. I asked to speak to someone higher then her. She said the owners but they are never in the office. She gave me a email Complain@rapidrecoverytowing.com No type of empathy. Very unprofessional establishment. read more

Predatory company, this towing agency came around putting notices on people's cars today and had the most sloppy hand writing ever, looked like a child wrote the dates on it. Said notification date 11/8 and car will be towed on 11/8 at 11am. Raced to get inspection done yet Texas law says I had 30 day grace period which is 11/30/2024 to get my renewal done, missed over two hours of work trying to find an inspection place that could take me and call Rapid Recovery in Temple to ask why it was dated today and not following the 30 day grace period, the lady on the phone was very short with me and rude and said it was my apartment's fault and only allowed ten days to renew from due date, so I stated ok that would be November 10th not the 8th. I then stated the notification said today as tow date and she argued with me saying it is stating 11/18. See pic below, does that look like a 8 or a 18? I said well he needs to write more clearly, he is giving people heart attacks today seeing the 11/8 for tow date and causing people like me to miss work running out to get it done today panicking. She then proceeded with a smart mouth saying ok, ok, ok, ok. Ok sorry you can't do your job and be professional. Will be telling everyone how unprofessional and rude this company is. read more

Rapid Recovery - Towing Near Me

This is a predatory towing company I was deploying overseas and my car has a valid parking permit with the apartment but I do have a expired tags they towed my car without notifying me and the apartment, and my front bumpers got damaged as well, the funny thing is they even offered me a "military discount " to get my own car back like wtf should I say fucking thank you? read more

illegally towed my vehicle from my workplace at the Temple mall me and my coworker go in at three in the morning every day and they towed both of our cars for no reason! this company is a absolute joke! read more

you guys are terrible. you take any chance at robbing college kids blind. you tow my car and don't even tell me you have it and let the fees build up. Terrible company, terrible value, terrible people. My complex is also a part of the problem hiring you awful people. worst experience of my life yall love draining the money out of college students that have nothing. I hope nothing but the worst for you guys in life. read more

Towed because the vehicle was abandoned while my wife and I were on vacation. Also told the plates were expire. Since it's not a TX plates I asked if they can look it up. The manager told me no. So, not sure how it can be towed for that. When you search the plates they don't expire till Dec. 2024. The certified that was sent in the mail was also sent after the vehicle was towed and not 10 days before. Very interesting how this company and State works. read more

My car was repossessed and this is the company they used. After paying all fees, my husband sees our car has significant damage to our front bumper and all of our stuff was gone through in our car. What's funny is the location they towed our vehicle from was directly across the street from their yard. They took photos of our vehicle AFTER they had already damaged it and it looks like the photos are in the parking lot of a gas station??? Why was our vehicle towed to a gas station? They already stated that it was picked up from husband's work, yet the photos are at a gas station? (There's no gas station from my husbands job, to their tow yard.) Then the lady at the desk starts talking to my husband as if he's an idiot and doesn't know how a tow truck works. She said the claw doesn't go that high...i don't drive a lifted truck, lady. The front bumper is no more than 2 feet off the ground. Good thing i have insurance and will be making a claim. Maybe y'all should make sure people aren't going to come back for their vehicles before you start treating them as if they're abandoned. Stupid mistake that could've been avoided. read more