I had 4 tires sent to this location and everything was set. I came in before 5 people and they all…read moregot their cars done before me. I came at 1pm and im leaving at 6:30pm. This has been ridicules. I'm only getting 4 tire changed is all!! never go to this location if you can help it!

Don't come to this Firestone ever , they had me waiting 8 hrs then tell me they forgot to tell me…read moremy car was ready , get here and have to wait 2 more hours because the worker want to leave when he the one forgot to tell me my car been ready , I had to call my self to find out , totally unprofessional.

I'm from Texas and here for work. This place has excellent service. Jeremy was the person who…read morecompleted all of the inspection tests and changed my cabin air filter. He was friendly and professional. Should I need another oil change before heading back home, this will be the place I go! Jeff H.

I have always come to this location for the convenience and support of the staff. Rushing in after…read morework to make it there with time left in the work day to only learn that I could not be serviced 15min before closing. If the oil changes are quick as they normally are and the personnel is there and you cannot service, put up a sign or please block the way.

I had to have a tire replaced and rotation and I will say that Mr. Gary Britt is the man to see! He…read morehas been working there for about 40 years and it surely shows! I have never received such amazing customer service at any car repair place! He was very eager to answer any and all of my questions! I will forever bring any and all of my vehicle needs to him! Also, Ms. Kara Peacock was very knowledgeable as well, she really knows about cars and is also very friendly and eager to answer all of your questions! I highly recommend this location!

Whenever I am home in Jackson, MS I always stop here for an oil change. The guys here are pretty…read morefast and I never have that long of a wait. They are professional and don't mind answering questions. Just make sure you don't wander off and leave your car there while they work on it because they do close at 4pm on Saturdays and they almost closed with my jeep still up there lol.

I've been taking my car to CarTrust literally since high school. I will never go back. The owners…read moredaughter is extremely rude with her phone etiquette. She probably would not have that job if her father wasn't the owner because her people skills are non existent. And after having repairs done less than two weeks ago, the problem with my vehicle is back. Do not take your vehicle here! Update :7/12- This morning my mom took the vehicle back because I was told by the owner himself to take my car somewhere else because his daughter told him I was ugly to her which was a total lie. And the lady at the front called my mother a liar!! This place cares nothing about customer service they just want your money! Their work is sub par and they dont even stand by the repairs they make! Go somewhere else!

A few weeks ago I had my oil changed and tires rotated as usual at CarTrust. However this morning I…read morehad to return secondary to issues with the tires. I was greeted with a warm welcome and after explaining my issues; the owners were very apologetic and agreed to rectify the situation. Shortly after 45 minutes, I was on my way again. I would definitely be returning to this business for all my future automobile needs. It means a lot to have a great positive understanding in the midst of adversity and challenging issues.