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Rapid Fired

4.0 (2 reviews)

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1 year ago

Helpful 10
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2 years ago

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Subway

Subway

(5 reviews)

$

Absolutely terrible, we ordered an online order and received our food with the completely wrong…read moretoppings on both of our sandwiches. I am really not sure how someone can screw that up, beats me. If I could give zero stars I would.

I struggle to give it 1 star, because there is a fellow who is very good, and very friendly…read more Unfortunately, he hasn't been working our last few times in. We've had newer employees who are unsure, a bit anxious, not communicating with us as they go, one young man with shaggy hair that he presses down under his visor, his hands are constantly going up to adjust his hat and his hair. The gloves are of no use if he keeps touching his head. I also paid using a coupon, and after the transaction was complete, I was able to see on the receipt that the price had not changed. I asked the young man about it, and he said he couldn't do it. That's almost the reason we chose Subway that day, to use that coupon. I noticed the one lady was filling online orders between physical customers, but she wasn't making any eye contact with us, or telling us it would be a moment while she fills the online order. We'd be happy to wait if we knew what was going on. Tips from someone who worked in food service: 1. Make eye contact with folks as they enter or approach. Let them know you're friendly and doing your best. 2. Don't rush to the point of making a mess of the sandwich. Details matter. Don't throw all the "falling off" toppings in the trash or on the floor. Put it back in the sandwich or paper! 3. Have employees arrange their hair properly before beginning their shift, so that it doesn't require constant adjusting. Tell them to be cognizant of NOT TOUCHING other things while preparing someone's food. That includes money, phone. If gloves need to be swapped out for clean, understand when to do that. 4. When folks are waiting, tell them "Thank you for waiting!" Avoid apologizing. It just hits people better to say Thank You. 5. Don't be a turtle, but go calmly enough to do a good sandwich. Folks want to know they're paying $8 for a worthy product. Especially for online orders, when the people aren't here to see if you're spreading the meat out, being chinsey with the lettuce, etc. 6. When the veggies look unfresh (a bit gooey), try to avoid those, and please make a mental note to find out why they look that way. Again, people want fresh product on their $8 sub. 7. When a customer pays and uses a coupon, please understand how to adjust the price. Coupons bring people in, so use them! Thank you to the Subway employees/ managers who do their very best! I know you want return customers, and I truly want to be one! Thank you for taking a couple moments to edit your approach, and raise the bar. :)

Rapid Fired - pizza - Updated May 2026

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