Great service while I waited and nice staff. I would tell my mother to come here for an oil change.read more

Attention all military and retired service members: If you're looking for fast, professional, and…read morereliable oil change service in Rapid City, look no further than Take 5 Oil Change at 803 Saint Patrick Street. Not only do they offer top-tier service, but they also proudly honor a 25% military discount--a meaningful gesture that doesn't go unnoticed by those of us who have served. I bring over 40 years of engineering and maintenance experience in the U.S. Navy, including 25 years of active duty and 15 years in government service working directly on U.S. Navy warships. When I say I know good maintenance practices, I mean it. While visiting my granddaughter (and by default, my daughter), the maintenance light came on. With my son-in-law out of town, I stepped in--something always seems to come up on the home front when the service member is away. I was grateful to be in town to take care of this, especially considering how often I wished someone had been there for my own family while I was deployed. From the moment I pulled in, the experience at Take 5 was top-notch. I was offered a complimentary bottle of water while Jacob walked me through each step. He verified the oil type, clearly explained the pricing, and ensured everything was fully transparent. The entire team operated like a well-oiled machine--thorough, professional, and in sync. They didn't just change the oil. They: * Replaced the air filter * Checked the wipers * Checked and adjusted tire pressure * Topped off all fluids What truly impressed me was their communication--loud, clear, and confident call-outs of each step and condition, followed by repeat-back confirmations. As someone who's spent decades in engineering, I appreciated the use of repeat-back procedures, a fundamental practice in high-stakes maintenance and operations. The final safety check was exceptional. Jacob verified: * Oil filter tightness * Drain plug secured * All fluids topped off Then, Denver, the lead mechanic, presented the dipstick for visual verification of the oil level and reviewed all completed maintenance before resetting the maintenance light. The quality assurance process at the end sealed the deal. It's rare to see that level of diligence and pride in work, and it reflects strong leadership and a commitment to doing the job right. I was thoroughly impressed and told my daughter she can trust them with her car. I would be proud to be the owner of this shop--and I'm proud to recommend it to anyone looking for honest, competent, and respectful vehicle maintenance. Take your vehicle to Take 5 Oil Change at 803 St. Patrick Street. You'll be glad you did and more importantly you will regret it if you don't

After visiting three other locations, I finally found the one on N Lacrosse and from now on, this…read morewill be the ONLY location I trust with my car. Mike and the other team member were incredibly attentive, professional, and communicative throughout the entire visit. They went above and beyond by cleaning my windows, filling my tires, checking all my filters, and taking care of my oil change efficiently and thoroughly. What stood out most was how comfortable and confident they made me feel. They took the time to explain everything, answered my questions, and made sure both my car and I were well taken care of. It's hard to find service like that these days. Hands down, this is the BEST Grease Monkey location in the Black Hills, and I highly recommend them to anyone looking for honest, reliable car care.

These guys work their butts off. I know what I was paying for and got what I paid for. Fast oil…read morechange. Got it done while my hands were tied. I hope they get better AC though (for their sake).

Service was fast but the mechanics barely spoke to me which was very awkward. They only changed my…read moreoil. Did NOT do anything they marked on my receipt, didn't even give me the token or whatever they offer for the free car wash. Maybe you have to pay extra for them to check all your fluids etc but if that's the case they should have explained that. I have never only had the oil changed. I will go elsewhere from now on. I have been to Grease Monkey in the past and never had an experience like this.

Super fast and convenient oil change. The staff was knowledgeable and friendly. 10/10 recommend…read morethis place and if we lived closed by I'd definitely return. If you show your receipt to a rapid wash you get a free car wash! Thankful for their help and getting my car ready to roll on to Virginia! They even offer a nice military discount for what already seemed to be a discounted oil change.

Unfortunately, they did not have an oil filter for my 2021 Kia Telluride. I showed up within an…read morehour of closing and was only passing through so I didn't get the oil changed but the guy there was super professional and topped off all my fluids and checked the condition of my oil and did all the stuff that he could do. Didn't charge me anything for it and apologized for not having the filter.

Huge thanks to Chase and his coworker whose name I should have gotten. They were quick, kind, and…read morevery helpful. Best oil change price I've gotten in my new to me truck, too. If I lived locally, this location would be my go to. Thanks guys!

The gentleman at this location was very kind. We have a rental car that had very very little oil in…read moreit and he topped it off for us at no charge. What a kind man.

we have had our oil changes here's for both our vehicles. However when I had an oil change a…read morecouple of times my van was heating up and the oil was low? Then it happened to my sons car. I quit going there but my son stuck with them. He had the oil changed about a month ago and his car was overheating. guess what low on oil. They are not putting enough oil in our cars which can cause engine damage and whatever else. My son is convinced now not to take his car there any more.

I am traveling to see my son. The weather has gotten colder. My heater was heating but not…read moreblowing...the local Ford service could not get me in for 2-3 weeks. I was directed to Brandon at Alternative Automotive in Spearfish SD . He diagnosed the issue was blower motor and resistor. He got the parts and changed out both parts quickly. He was pleasant and efficient. The parts are warranted and I am on my way. I have a 2019 Ford Transit 3.7L V6. In this day and economy it has been my experience that service has been sacrificed and I understand but Brandon demonstrated excellent service, competence, and education. Thanks does not cover all he did to get me back on the road safely.

100% EXCELLENT Customer Service. They were kind, and respectful, trustworthy, and knowledgeable…read more They fixed our problem fast. We are from out of town, and we really needed help with our car's battery. The Battery was 6 months old, but would not hold a charge. We went to other places who just turned us away because it was late afternoon. We found Alternative Automotive and proceeded to their location. They were actually closed, when we arrived but they were still on the premises. Even know they were closed they took the time to check out our battery anyway. It was a quick easy fix, they were very professional, and went the extra mile for us. As we went to pay for the work that was done. They would not even charge us because it was an easy fix. We would highly recommend Alternative Automotive. If we lived in the area they would be our #1 go to place. Thank you Taylor and your staff for being there when we needed help.

Great service! Quick and efficient. Matt even was kind enough to give me recommendations on where…read moreto get my window fixed locally. 5 star

I brought in a 2008 vehicle with 140,000 miles with the possibility of the piston rings leaking. I…read morepointed out the car originally had 5 w 20 oil as recommended oil but I wanted to go up to 5 W 30 to help seal the piston rings better as that model of car had a noted issue with piston rings. They get all done and present me with the ticket and it says 5 W 20. I look at the little window sticker and it also says 5 W 20. So did they do what I asked and mislabeled what they put in , or did they put in 5 W 20 as the recommended oil and blew me off as to what I wanted? Either way, how can I trust them? Fortunately they are not the only place in town.

Having 3 leaking rims on a cargo trailer late on a Sunday night is not fun. No one is open at that…read moretime to change them, and Monday morning, tire shops are booked with pre-scheduled jobs. What can you do if you are traveling and find yourself in this predicament? If this happens to you while you are in Rapid City, SD, then your day is about to get a little better! We showed up right when Bargain Barn opened on Monday morning and explained our situation to the manager, Rob Heil. Rob got us right in and for a reasonable price, we were soon ready to go with new rims mounted. Thank you, Rob!

Had a scheduled appointment for some new tires That i scheduled a week in advance. Drove an hour…read moreinto town to be told the tires haven't arrived yet. Nobody attempted to notify me. Second poor customer service event I've had there. They wont do anything to make it righ. There are much better options around rapid for service.

The work Bob's Auto Service does and the service they provide is amazing. They have taken care of…read moremy vehicles for several years now and they always provide excellent service. Thank you Bruce and Steve and crew for being honest and efficient. Ken

Best place in Rapid to get your vehicle fixed. Reliable work and trustworthy mechanics.read more

I have had to have a car repaired when I was put of town, they handled it like pros. Had the driver…read morebring the car in ,they did the work, and called me to have it paid. No fuss, no muss. Ron has taught his technicians to do really good work. Yes,.my son works there, but that isnt the reason I like them. (OK, maybe one reason.) Ron doesnt let the guys slack down there, he truly believes the old saying " if you have time to lean, you have time to clean." He has pushed my son, and the other techs to improve their times and their proficiencies. I wont take my trucks anywhere else, and that will even be after my son leaves for the Army. They really are pros.​

Took car in at 9am appointment for cvi+ they kept car all day didn't look at it until 5 they looked…read moreat the things I requested but my coolant is still leaking and brakes are squeaking you'd think any decent shop would be able to at least identify those if they claim to do a pressure test and inspection??? amateurs.