Front desk ladies are nice and helpful. Place is clean but…read morelobby is a lil hot Doc was nice helpful and informative. My visit was very fast. Thank you Moreno Valley urgent care staff.

I had a very disappointing experience during our recent visit. The front desk representative,…read moreBritney (blonde hair, blue eyes), was argumentative and did not seem interested in listening to our concerns/question about the check-in process. When we were seen by Dr. Ian Pope, he did not address the reason for our visit. Instead, he focused only on my child's chronic condition and told us to go to a children's emergency room. This was confusing and frustrating, as my son has been seen at this urgent care for years and has never been turned away for something like a cough. We DO NOT need an ER just for a cough.  The interaction felt rushed and dismissive. We were not given proper discharge instructions at the time, nor did we receive clear communication about the visit. There was no thorough assessment, no vitals were taken, and we were not provided with a note for school. To make matters worse, the discharge paperwork we later received did not reflect what actually happened during the visit, which is extremely concerning. Additionally, the facility itself has declined in quality. The air conditioning was not working, and there was only a small fan being used in the front area, which raises concerns about comfort and hygiene. Overall, this was one of the worst healthcare experiences I've had. Despite living nearby, I would not return or recommend this location to others unless absolutely necessary. The level of care and professionalism has significantly declined over the past year.

Dr thereafter female so rude. I wentvin for one issue and she goes another way. My ankle was…read moreswollen, had torn ligaments. (I went to my doctors the next day) But she just didn't listen. Did you just graduate medical school? Go back to school lady!

They suck take too fucking long I come here often when my kids are sick and every single time they…read moretake forever to check us in

My sister is visiting from France and was looking for a place to circumcise her 2years old , after…read moredoing some research this place was the most reasonably priced , I was in touch with Dylan who was amazing to work with then we met DR.Harrison who was lovely and patient with the toddler and the procedure was super easy and shot and he is healing just fine , thank you Guys for all the help to the community we will refer to friends and family ,god bless

I've been to Moreno Valley Urgent Care twice, and they were FABULOUS both times. Kudos to Dr. Kevin…read morefor being professional, sweet, efficient, and kind. All of the staff took care of me incredibly well.

Came here while in the area because my toddler has been sick for a while now and her doctor could…read morenot see her immediately. I'll preface this by saying that the term "urgent" tends to be used loosely at most urgent cares so just keep that in mind. However, I was seen in a timely manner, the front desk staff were very kind and welcoming. The biggest star of the show was my toddler who showed extreme patience here. I was seen after about 25 minutes from check in. The doctor was fabulous! Attentive, very thorough and informative. She took her time and took extra steps to figure out what could be ailing my sweet child. She made us laugh, was engaging with my little one and was just an all around amazing care giver in a moment of stress and worry. I will absolutely be coming back. The office as a whole was very clean, quiet and organized and the staff looked to be in good spirits which is always a great sign of a well managed office. :) thank you again!

Upon entering, I felt uncomfortable because the front desk just stared at me. Went there for a…read morebump,but when the doctor arrived she was nice and did her job. A few days after taken my medication, it did nothing and had to go to two other urgent cares. They don't give you paper work or anything afterwards. Won't go again.

From the moment we walked into Riverside University Hospital, we were met with professionalism,…read morecompassion, and true medical excellence. My family member was treated for multiple dog bite wounds, and the level of care we received was nothing short of outstanding. Dr. Josh was phenomenal -- calm under pressure, extremely knowledgeable, and genuinely caring. He took the time to thoroughly assess the injuries, explain every step of treatment in a way we could understand, and made sure our loved one was comfortable and safe throughout the entire process. His bedside manner is exactly what you hope for in an emergency situation: confident, reassuring, and compassionate. We were also incredibly impressed with PA Theresa, who was equally amazing. She was informative, attentive, and took the time to answer all of our questions without rushing us. Her explanations were clear, her demeanor was warm, and it was obvious she truly cares about her patients and their families. The entire staff worked together like a well-oiled machine -- professional, efficient, and kind. In a stressful situation like a dog bite emergency, having a medical team that treats you with respect and empathy makes all the difference. If you ever need emergency care, especially for something as serious as animal injuries, I highly recommend Riverside University Hospital. Dr. Josh, PA Theresa, and their team turned a frightening situation into a positive experience, and we are extremely grateful for their expertise and compassion. Thank you for taking such excellent care of our family member -- you truly went above and beyond.

Started going to this location and it is the best. Changes Dr. because my old retired and Dr…read more Sicilian is great so happy to get her. Rhe is place is an all in one place. Like a Kaiser. Couldn't be happier.

I had the pleasure of delivering my third baby here on 4/18 with a scheduled induction. Vivian was…read moremy nurse and was amazing from the moment my husband and I arrived. I was also grateful to have the same OB who cared for me throughout my pregnancy, Dr. Canders, there for my delivery. Of course, baby girl decided to arrive right at shift change, but the team didn't miss a beat. I wish I could remember everyone's names, but it was nice seeing some familiar faces. I truly appreciate the L&D and postpartum teams so much!

My family recently had a scare that landed us at KAISER, and I can't say enough about the level…read morecare we've experienced. When it's your wife in that hospital bed, everything feels heavy- but the staff made us feel supported the entire time. They were kind, patient, and professional. They explained the treatment plan clearly and checked on her constantly. We could tell they genuinely cared, not just medically, but emotionally. Thank you to everyone who helped us through this. It means more than you all realize. Thanks again, BURLESON family.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

I came in because I had severe stomach pain followed by episodes of vomitting and diarrhea as well…read moreas fever and cold sweats however before I tried to explain to the PA John Denton my symptoms he stopped me and said "yeah it must be your gastritis" however I have never been dx with gastritis nor had I even eaten that day to even get it as well as my sx where not those of gastritis I was not confusing severe stomach pain with heartburn but he did not let me explain my concerns or my sx don't waste your time coming to this clinic there are better options

We had a great experience here, short wait time and excellent service. Latoya in reception was so…read morekind and patient. The internet went down while we were checking in and she handled it like a pro, helping patients check in manually until the internet was back up. Our provider came in almost as soon as we were brought in to the exam room and quickly assessed my child, not only giving us a diagnosis, but also peace of mind. Having to visit an urgent care facility is always a little stressful, but at Riverside Urgent Care they make the experience as smooth as possible.

From the moment I walked into urgent care, Samara M at the front desk made the entire experience…read morefeel calm, welcoming, and genuinely caring. She greeted every person with warmth and kindness, and her positive energy immediately put people at ease. Even in a busy environment, she remained patient, attentive, and compassionate to everyone she helped. What stood out most was the way she serves others with a sincere smile and treats each patient with dignity and respect. It's rare to meet someone who can turn a stressful visit into such a comforting experience simply through kindness and professionalism. Samara M is truly the heart of the front desk, and her dedication to helping others does not go unnoticed. Urgent care is lucky to have someone so thoughtful, uplifting, and exceptional representing their team.

Went to urgent care and was seated and screened quickly. The staff was professional and prompt…read more They were able to run tests and exams and I was able to pick up my prescription from a pharmacy nearby with no issues. The doctor was very receptive to what I thought were minor details and thankfully were able to have follow up tests that tested positive for a more serious issue

After 40 years I'm deciding to leave.To long to see doctor. Hate new telephone service.I'm so…read moredisappointed. I have had great doctors for most until now. I'm sorry Moreno Valley clinic has gone downhill.My rating now would be o to 1

My son had an ear infection and since he is severely disabled we have never gone to an urgent care…read more(normally er for bigger problems) I was pretty nervous due to my sons medical history if they would feel comfortable treating him but we were greeted with friendly hellos, extremely clean office and waiting room, no wait and I was able to make our appointment online the night before. Dr was great! Wasn't intimidated at all by my sons condition and the appointment was so quick and easy! I will be recommending to everyone I know and I will definitely be returning. I even told my husband if we need we will pay out of pocket and go here vs dealing with Kaiser urgent cares moving forward. I couldn't be happier with our experience!

First review leaving ever but I think every parent needs to hear this one. Took both my boys in who…read moreare sick, croup cough, fever, and all and they said "oh I can book them for tomorrow first thing when we open at 10:30". Umm, not urgent at all for an urgent care. She apologized but that does nothing when your juggling two sick kids