I had a very disappointing experience during our recent visit. The front desk representative,…read moreBritney (blonde hair, blue eyes), was argumentative and did not seem interested in listening to our concerns/question about the check-in process. When we were seen by Dr. Ian Pope, he did not address the reason for our visit. Instead, he focused only on my child's chronic condition and told us to go to a children's emergency room. This was confusing and frustrating, as my son has been seen at this urgent care for years and has never been turned away for something like a cough. We DO NOT need an ER just for a cough.  The interaction felt rushed and dismissive. We were not given proper discharge instructions at the time, nor did we receive clear communication about the visit. There was no thorough assessment, no vitals were taken, and we were not provided with a note for school. To make matters worse, the discharge paperwork we later received did not reflect what actually happened during the visit, which is extremely concerning. Additionally, the facility itself has declined in quality. The air conditioning was not working, and there was only a small fan being used in the front area, which raises concerns about comfort and hygiene. Overall, this was one of the worst healthcare experiences I've had. Despite living nearby, I would not return or recommend this location to others unless absolutely necessary. The level of care and professionalism has significantly declined over the past year.

First off I'm not usually person who goes to urgent care, but when you need to see someone on a…read moreholiday weekend it's good to know that your neighbor hood Urgent Care is there. This particular office has great hours and I live the fact that you can check in before you go. If you don't you can still walk in a register. The front office staff is very professional and helpful. They are always friendly and answered any questions. I was see by Yunusa Nije NP. He was super cool, I liked that he listened. I also have to send a shout out to Connie. This is my second time here and she is the best, her bedside manner is top notch. I have a few urgent care facilities in my area, but I will always choose this one.

What a blessing it was to find this urgent care! I came in with lacerations on my hand and foot,…read moreand the entire staff worked seamlessly together to provide excellent care. They got me checked in quickly, kept me calm throughout the process, and made me feel comfortable from the moment I arrived. I received wound care, sutures, and a tetanus shot, and I was especially impressed by the doctor's warm, welcoming demeanor. She took the time to make me feel at ease, and the sutures she placed were beautifully done. The level of professionalism, compassion, and teamwork I experienced was exceptional. I am so grateful for the care I received and would recommend this facility 1,000% to anyone in need of urgent medical attention.

So happy to find this urgent care , all the staff/MA was soooo sweet and made me feel comfortable!…read moreDr was the nicest and made me feel seen and understood :) Would recommend highly to anyone looking for a great urgent care !

Dr. Harrison did a phenomenal job with my son's circumcision. He was professional, knowledgeable,…read moreand made us feel comfortable throughout the entire process. He took the time to explain everything clearly, answered our questions, and treated my son with great care. The procedure went smoothly, and I'm extremely happy with the care we received. I really appreciate Dr. Harrison and the staff and would absolutely recommend them to other parents. 5 stars!

1st time experience! Came in for pre-employment, I had a walk in slip, no appointment. Their…read moreprocess was fast, easy, and professional. I want to give a kudos to Jose(front desk) and Katie (MA) , both were able to answer my questions.

Came here while in the area because my toddler has been sick for a while now and her doctor could…read morenot see her immediately. I'll preface this by saying that the term "urgent" tends to be used loosely at most urgent cares so just keep that in mind. However, I was seen in a timely manner, the front desk staff were very kind and welcoming. The biggest star of the show was my toddler who showed extreme patience here. I was seen after about 25 minutes from check in. The doctor was fabulous! Attentive, very thorough and informative. She took her time and took extra steps to figure out what could be ailing my sweet child. She made us laugh, was engaging with my little one and was just an all around amazing care giver in a moment of stress and worry. I will absolutely be coming back. The office as a whole was very clean, quiet and organized and the staff looked to be in good spirits which is always a great sign of a well managed office. :) thank you again!

The doctor barely assessed me and they did not provide any paperwork with the information about…read morewhat my condition was and then told me I had to pay another $95 if I wanted to come back for a doctors note that I need for school.

we got to the emergency room about 5pm from the ER at Kaiser Permanente in Riverside. We were put…read morein the hallway while waiting. I was apprehensive at that time. It felt like a lifetime waiting especially since we hadn't had anything to eat from morning. We finally got a room at 2am in the ER building. It was clean and refreshing. We were mentally and physically drained. The next day we were transfered to the main hospital. Wow. 180 degree turn from the ER environment. The main hospital staff were AMAZING. I've heard so many horror stories about county hospital. On the contrary the staff were very caring and thoughtful. My mom had an ileostomy ( part of her small intestine routed through her stomach into a " poop bag"). From the surgeon to the cleaning staff, they were fabulous. I would recommend this hospital 100%. This is why I was adamant about writing this note for whomever has heard other info. I don't question other people's experiences but I'm very grateful for the time we spent there and it was an amazing experience.

My friend does not have medical insurance and this health provider, helped him get all of his…read morevaccinations free of charge, so it saved us a lot of money. They help out in the community, servicing the most in need, including homeless and LGBT. In addition, you can get healthcare on a sliding fee scale or they will help you apply for medi- cal, so now my friend has healthcare and he got medication for his health problems, this place has been a god send!

I had the pleasure of delivering my third baby here on 4/18 with a scheduled induction. Vivian was…read moremy nurse and was amazing from the moment my husband and I arrived. I was also grateful to have the same OB who cared for me throughout my pregnancy, Dr. Canders, there for my delivery. Of course, baby girl decided to arrive right at shift change, but the team didn't miss a beat. I wish I could remember everyone's names, but it was nice seeing some familiar faces. I truly appreciate the L&D and postpartum teams so much!

so I went to the emergency at 4:15 in the morning, I told the provider intake person that I thought…read moreit was my appendix. I'm not a doctor so I don't know later. This incompetent RN Robert told me that they were giving me medicine for my appendix. Because that's what I told the intake provider. I'm not a doctor I have pain in my lower right side. So I thought possibly my appendix, I was given Tylenol, it wasn't working. I was in dire dire dire pain.. at 5 o'clock, a nurse practitioner Jaime Booth came in.She was wonderful.I went to the bathroom because.I also had a urinary tract infection , and I asked her , I begged her to do something with my pain and she , of course , said , yeah , I can give you stronger pain medicine. later I saw that incompetent registered nurse Robert again and he went on to tell me how his job is such a thankless job. after i go home the next day I receive a call from the PA.Telling me my blood work came in, and I could possibly have bacteria in my blood which can then lead to sepsis, I go to another lab wit Kaiser and there's no referral.I go back to the emergency room and they want me to wait in line.Pay another $150.Go do all my vitals to then do blood work.There are tons of people in Emergency including a new born, a few older people. Why why can't I just go to the lab. i took it upon myself to step in the back and ask if the PA was there, and could I speak with her?I was told no, because I didn't have a wristband on.I wasn't checked in all.I want is a referral for lab work.

If you're looking for an honest doctor and staff look no further. They took me in last minute and…read morethe wait time was about 15-20min which isn't so bad. The pricing is reasonable and I felt very welcomed by the staff. I highly recommend this clinic if you're in the area or from the area. Si estás buscando un médico honesto y personal, no busques más. Me llevaron en el último minuto y el tiempo de espera fue de unos 15-20 minutos, lo cual no es tan malo. El precio es razonable y el personal me sintió muy bien recibido. Recomiendo encarecidamente esta clínica si estás en la zona o es de la zona.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

From the moment I walked into urgent care, Samara M at the front desk made the entire experience…read morefeel calm, welcoming, and genuinely caring. She greeted every person with warmth and kindness, and her positive energy immediately put people at ease. Even in a busy environment, she remained patient, attentive, and compassionate to everyone she helped. What stood out most was the way she serves others with a sincere smile and treats each patient with dignity and respect. It's rare to meet someone who can turn a stressful visit into such a comforting experience simply through kindness and professionalism. Samara M is truly the heart of the front desk, and her dedication to helping others does not go unnoticed. Urgent care is lucky to have someone so thoughtful, uplifting, and exceptional representing their team.

Came here for a sports physical, waited over two hours, and nooner cared about keeping us updated…read more The receptionists are very nice and helpful, however, the rest of the staff showed little to no effort in keeping you updated, or showed like the care. The exam room was very hot, I had to open the door and use paper towels because we were sweating. Overall a bad experience.

After 40 years I'm deciding to leave.To long to see doctor. Hate new telephone service.I'm so…read moredisappointed. I have had great doctors for most until now. I'm sorry Moreno Valley clinic has gone downhill.My rating now would be o to 1

Overall, the quality of care you get at RMC is top-tier, the reason for my 1-star rating is their…read morechange to a centralized call center approach for setting appointments, which has been implemented for over a year and it simply does not work. My PCP is Dr. Margaret Song. She has been my PCP for ~15 years. If you're looking for a doctor that will quickly prescribe medications for anything, she is not for you. Every time I come to her with an illness or problem, she takes her time diagnosing the problem and offers remedies that you can do at home for simple issues. However, if you're absolutely sick, she will delve into things and identify what prescription would really work for you. I have also been to RMC Urgent Care and indeed they operate the place like an ER. I saw Dr. Frickman and he did not make me feel like any other urgent care center I've been to. He took his time diagnosing me, getting radiology and bloodwork labs completed to diagnose me. Overall, the Urgent Care takes its time diagnosing you. They might take a while to get to you, but that is understandable considering they are providing you with thorough care. Ever since they went from physician-owned to privately owned, you can see many cracks coming down the line with changes in an effort from United Health Services (UHS) to save money. They got rid of all individual receptionists at each doctor's window that was the standard practice for decades. They now have a central check-in kiosk, that part is fine. The part that has failed catastrophically is calling to get an appointment. They decided to move to a call-center approach to capture all calls in one place. This is not working, nor has it been working for a while. Being on hold for +25 minutes each time is simply unacceptable.

Been here many times for myself and family members and every experience was great. It's so nice to…read morehave quality care so close by.

I was initially seen by a student physician assistant before the regular physician assistant came…read moreinto my room. When the student PA walked in she introduced herself as her head was turned away from me and she was chewing gum, so I had to ask her to repeat herself which I had to do several times during the visit. Instead of realizing her gum chewing made her impossible to understand, she chewed her gum some more whenever she repeated herself. It is bad enough that she was not taught in school that chewing gum around patients is not professional, but her supervising physician assistant allowed her to walk in to see patients knowing she was chewing gum. She certainly saw her chewing gum when she entered the room I was in. Medical standards are on the decline everywhere. This just accentuates it. BTW, at the beginning of my visit, the medical assistant who took my vitals was wearing street clothes, didn't look like medical staff at all. She did not introduce herself or state her credentials and wasn't friendly. The purpose of this review is not to discourage patients from going to All Valley. I hope that management will improve the professionalism of its staff and any students who rotate there. I'm not hopeful they will even read this review because I see zero management responses to any of the other reviews.