They deserve negative stars to be honest . The OPTUM merger has been a shit show. The automatic…read morepayment system said one thing and one of "the patient coordinators "said a balance $100 less than what I paid . I received automated phone calls that gave the 1-800 number in like 20 seconds without repeating the number. You have to call into their automated systems to make any sort of payment used to be able to be done online .

In my experience, Optum Indiana's scheduling process was shockingly unprofessional. I completed all…read moreintake forms, had multiple doctors send records, and prepared for weeks--only to be told two hours before my appointment that I would not be seen. The scheduler, spoke to me in a condescending way during our initial call, and the office manager later cancelled the visit citing vague "notes." I was medically fragile and urgently needed care, and this last-minute cancellation delayed treatment by months. I hope leadership reviews these practices--patients deserve respect, clear communication, and timely access to care.

From the moment we arrived to even staying past 8 every person we interacted was very patient kind…read moreand understanding with our situation I would definitely be back if I ever need the immediate care again I highly recommend them if you're in a situation and your regular doctor is closed

I've been to this location approximately 3 times. Most recently I came here with my husband who was…read moreextremely ill; serious flu like symptoms. Upon being examined, (Dr. didn't speak the best English so that was a challenge) the Dr. made a call to Hendricks County ER because he thought my husband may have appendicitis. The Dr. also appeared to be afraid of examining my husband because of the vomiting, lethargy and inability to move about without my assistance. An urgent care doctor should expect too see anything and everything in the exam room, right? That being said, the Dr. shouldn't make the patient feel like a disease. Once the Dr. assumed my husband's diagnosis he never stepped foot in our room again (I don't think he could handle the continuous vomiting). Dr. let the nurse handle everything from there on out. Luckily, she was wonderful. 4/5 stars for the caring nurse. My husband and I arrived at urgent care about an hour before closing (in addition to having had a 45 minute drive there) and it took about 10-15 minutes to be taken to an exam room-a reasonable amount of time to wait given the other patients ahead of us. That night my husband and I ended up in the Hendricks County ER. He was diagnosed with the Norovirus, not appendicitis. 4/5 star review because I think patients should be seen based on the severity of their (obvious) ailments. My husband was vomiting violently and couldn't even sit up, but patients were still seen before him, in the order in which they arrived. Dr.'s bedside manner left a lot to be desired.

I really like having this group as my primary care providers! Parking is a breeze, it's easy to…read morefind, it's NOT an unpleasant experience. The waiting room is rarely busy, so there's lots of room to hang out without being on top of someone else who has XYZ contagious virus. Waiting times are pretty decent and they offer email services so request a prescription or simply ask a question. I highly value that service as it saves me time and co-pay fees!

I tried 4 doctors after moving to the Indianapolis area in 2009. They were either demeaning and…read morelacked tack, not familiar with my condition, or so afraid of medications that they nearly discontinued all my meds. A friend recommended Dr. Risch. Her location in Plainfield was a lot further from my home, but to find a good doctor I was willing to endure some travel time. Dr. Risch is the perfect doctor for me. She listens, and she takes part in a discussion with me. She answers my questions patiently and does patient teaching when necessary. She has been my reliable ally in my managing of several chronic conditions.

The front office is very rude and lound when I asked questions. The Nurse practioner was very…read moredirespect and very carless when speaking with me. This family medicine clinic has gone down hill. These people are not profestional at all.

Made an appointment to get established with a primary care physician, and to get some answers on…read moresome symptoms I was having. It was really simple to make an appointment over the phone, and I got in within a matter of days. For being a new patient, I thought that was unheard of. The building is very modern and clean, and the office is ran efficiently. I didn't have to wait very long before I was called back to the exam room. I saw Stacia Groover-Maltby, who was very thorough and friendly, and did a great job of answering any questions I had. I ended up having blood drawn, which was conveniently done in the lab in the same building. I was told I would be called with results, but after a week of waiting, I hadn't heard anything yet. I'm sure this is just an oversight, but I am able to see test results on the MyChart website, so I know they are probably getting through their call list. I would recommend this doctor's office, as they have many providers in different fields of expertise.

Dr. Bock is a fairly new urologist with Urology of Indiana working primarily out of the Avon and…read moreCarmel offices, though it seems she is mostly with the Avon office. I was referred to Dr. Bock by my primary care physician to explore issues related to my spina bifida along with chronic infection issues. Due to some trauma in my background, I typically request a female physician or, when that's not possible, make clear a need for trauma-informed care. Dr. Bock was also an option under my insurance company. I was able to get an appointment fairly quickly. With my first two appointments actually being in the Carmel office, my third being at IU Hospital - West, and my fourth via telehealth with the Avon office. I believe that Dr. Bock is fairly new as an MD, though she completed both her internship in surgery and residency here at IU. I had a handful of things I really liked about her after my first appointment, though I'll also acknowledge I wasn't quite sure at that point. She is very matter-of-fact, though in an accessible way. This can come off very abrasively, however, it doesn't with her. She is very good at clinical speak, though makes the language generally accessible. She's also very consistent with saying "What questions do you have?" Her appointments tend to be right about 20 minutes - I have a slight cognitive processing delay and that can make processing info difficult, but I appreciated that she tries to make sure there's time for questions. Dr. Bock knew fairly quickly she wanted to do a cystoscopy - fairly standard with spina bifida. I'm fairly resistant to this type of test, but I'd met my deductible for the year and I also knew I'd been having enough issues that it was a good idea. Plus, I felt like having a female physician might help my comfort level. She ordered an MRI and noted that I'd come back into the office for the cystoscopy. The cystoscopy was my second appointment, but due to some of my own issues it wasn't successful in the office. I appreciated that Dr. Bock explained this, though this meant likely outpatient surgery. I wasn't thrilled with going all the way out to Avon, but I wanted to get it ASAP (or before I chickened out) and in this benefit year. We discussed the procedure fairly thoroughly and it was noted a conscious sedation would be used. About 10 days later, I experienced Dr. Bock again for the procedure. The anesthetic procedure changed a couple more times (much to my frustration). However, Dr. Bock made sure to see me before the surgery, before I was put out in the OR, and after the surgery. She explained the results well (though perhaps a bit too much info was provided to a friend who was there as my driver and not as my next of kin or such). There was also a momentary frustration when I noted that I didn't have anyone staying with me for 24 hours after the surgery (I'd told the pre-assessment nurse several days earlier). This threatened to delay the surgery, but I assured them I'd have someone with me for a couple hours, had an emergency button at home, and had friends checking on me. My final appointment with Dr. Bock occurred via telehealth to receive surgery results - not particularly good news that meant I needed to be referred out to someone else. I was a bit surprised that this was handled via telehealth (which had been suggested by Dr. Bock's office and not requested by me), however, this gave me a glimpse into a more "human" Dr. Bock as she stopped using words like "patient" in favor of "people" or "person." She was very thorough in her explanation including why she needed to refer me out. She felt like I would do well with someone she had interned under and has initiated the referral. She also let me know she would be having a conversation with this doctor. She left open the idea that I could potentially return to her in the future once certain concerns are addressed, though my sense was this was likely more for soothing my anxiety than actually true. While Dr. Bock has interest in fairly significant urological conditions, at this point in her career she's mainly focused on general urology and does appear to work with both men and women. I wouldn't hesitate to recommend her for general urological issues, though for more significant concerns my guess is she'd be likely to make a referral at this point in her career. She was very matter-of-fact but compassionate and gently moved me toward having a procedure I very much needed but didn't want to have. She understood my issues and honored them and approached my care with clinical expertise and an understanding of trauma-informed care. I'd be surprised if she doesn't become a 5-star physician, a nice weaving together of knowledge and compassion. I'm very comfortable rating her at 4-stars at this point and would easily return to her for general urological needs.

This review is for the Cardiac Rehab Department at IU West Hospital in Avon on West 10th Street. It…read morewas suggested by my Pulmonologist at IU Hospital, (downtown Indy) that I participate in the Cardiac Rehab program but not as a cardiac patient since I didn't have diagnosed cardiac issues. They have a program similar to joining a gym. You pay a monthly fee ($28) under their Gym Program. You have flexible appointments, use of the equipment while having the safety of trained professionals only seconds away. You're not hooked up to the monitors but, if asked, they are happy to take your blood pressure and oxygen level. It is truly a safe zone for me and others. I started on the Gym Program but struggled on each appointment. During my second week the techs and nurses noticed the consistent issues I was experiencing. The Cardiac Tech, Jeremy, sent an update to my Pulmonologist suggesting I see a Cardiologist. 2 days later the Cardiologist's office called to schedule a tread mill in the Nuclear Medicine at the hospital. The very next day the Cardiologist called with the test results and scheduled me for the Cardiac Cath lab 2 days later. All this transpired within a 5 day period because the Tech's at Cardiac Rehab pay close attention to their patients. 4 blockages and 2 stints later I feel better everyday. I'm two months into my rehab and I hope to graduate in a few weeks. I am totally grateful as I realize they most likely saved my life, along with my Cardiologist and team. If you need a Cardiac Rehab program I highly recommend IU West Hospital on the Ground Floor. The area is cozy with a laid-back atmosphere and several muted T.V.'s and music playing. The staff consists of Megan, Aaron W., Aaron F. and Jeremy who are terrific at their jobs, friendly and keep a light, enjoyable atmosphere.

Been going here for over 23 years. I love dr Reynolds. She cares which is awesome. Highly…read morerecommend

Dr. Small is amazing! She is caring and makes you feel very comfortable. The entire office staff…read morewill greet you with a smile and they don't keep you waiting forever.