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    Randy Wise Buick GMC

    2.6 (42 reviews)
    Open 9:00 am - 6:00 pm

    Services - Randy Wise Buick GMC

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Logan B.

    Just leased a car here. Overall, I'm happy with the car/sale. My salesperson is great and coordinated the sale & service very well (They had a raffle I was unaware of and got my gifts to me!), and I'd do business with them again. The signing was long because the lease numbers were not adding up, due to a miscalculation that would have cost me ~$30-40/month extra if I didn't do the math myself. I really appreciated the dealership's offer to provide a loaner vehicle to me if I ever needed service. Lucky for me, my windshield cracked less than 2 weeks after taking it home. When contacting my salesperson, they directed me to a local glass shop because they didn't do windshields, and offered a loaner when my car was at the glass shop. The shop told me my car was too new to have mass produced windshields, and it must be ordered from the dealer. The salesperson found out RW actually does handle windshields, which was a relief, but it left me with a lot of wasted time and calls. The service dept was very understanding when I didn't return their calls for a little due to working a lot. When arriving and dropping off my car, I received a loaner that was pretty disgusting. It was a 2021 car, but had food left everywhere, straw wrappers, and drink spilled on the inside. To add to this, it had less than 1/4 tank of gas (It's known I live 45 min away from this dealership, so I had to stop before arriving home and fill up) PLUS the first message on the dash as I get in: "Wiper Fluid Low, Refill" or something along those lines. But the job was done in a day and my car was dropped off to me - super helpful. **COVID Related: I work at a large hospital and worked throughout the pandemic. Michigan has a mask mandate. No one wants to wear a mask, but it's mandated we do when around other households/in public. Whenever I have been here, everyone's masks are hanging off one ear or laying on their desk. The people I have worked with know I work in a hospital. The driver that dropped off my car to me got out of the car without a mask. Not only is it disrespectful to the general public, but disrespectful to someone who 1) you know has seen some scary, life-changing events at their workplace and 2) is bringing you business.

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    10 years ago

    Just wish the repairs were cheaper but my car had to have an expensive problem.

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    10 years ago

    Oliver Hackney is the best car salesman I have ever met. No pressure. Honest. Finds me the vehicle that I want. Thank you!

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    Review Highlights - Randy Wise Buick GMC

    Oliver Hackney has been a great help to my entire family with our vehicle leases.

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    Fenton Fine Used Cars

    Fenton Fine Used Cars

    (3 reviews)

    My boyfriend, close friend, and I recently came here to look at a vehicle listed online. We're from…read moreover an hour away in Metro Detroit, so we were really hoping to be able to go home with the vehicle. As soon as we arrived, it was clear that something was amiss. The sign on the door reads "temporarily closed due to COVID" but we'd already called to confirm that they were open. The moment we walked in, the owner, Steven, had no mask whatsoever, not even one on his deck to put on. As someone who is high-risk, this already made me nervous. (At no point during the hour that we were there, did he ever put on a mask, despite us being told that he also practices as a doctor?) Looking past that, before getting into the car, we kept being told that the vehicle's most recent owner had a custom aftermarket exhaust placed (without the O2 sensor) and that the owner had been driving the vehicle himself, as a personal vehicle, before being told by his son to list it on his lot. We asked how recently it was listed, and we were told it was very recent. All things considered, my partner was intrigued and we requested a test drive. During the test drive, the vehicle was incredibly loud (which, when combined with a check engine light, led us to believe that there was actually a muffler issue) and began dripping oil within three minutes of being parked. There were issues with all three backseat seatbelts and none of the interior lights in the dashboard were functioning. Otherwise, the car did run and drive nicely, and my boyfriend was really interested, pending additional information about the muffler. We got back to the dealership and tried to get more information about the exhaust situation, which only led to "I mean, you drove it. It drove great. It's just a little loud." Pushing politely, we were then informed that a Carfax was available and that his personal mechanic had viewed the car and had given it a clean bill. I personally requested to see the Carfax and the mechanics' documentation (only actually receiving the Carfax) which proved that everything we had been told was a lie. All of the car's previous owners had only ever had basic servicing. No "after-market exhaust," or muffler servicer, was listed anywhere. And, interestingly, there was no way that the owner could have been driving the car and recently listed it, as it had been listed at two separate dealerships within 12 days of each other months prior, without a change in secretary of state ownership. Even worse, in that 12 days and even the months post-purchase, it hadn't been listed as seeing any sort of mechanic or servicer (even from the same shop, as we'd been told). This means that the owner buys used cars from local dealerships and then sells them on his own lot for profit, without ever even servicing the vehicle. Before we left, we asked again about the muffler and asking if the owner had taken a replacement into account within the price. Our close friend said "yeah, this car is listed rather high for needing a major repair, especially given that exhausts are often around $400." The owner immediately denied this but was willing to "look it up." We encouraged him to do so, knowing that the vehicle was internationally-built. He said that the muffler was only $200. We asked if that included the O2 sensor, which he said no, but it was "only like $30." So, given that the parts alone were almost $250, we asked why it wasn't reasonable to think that, when labor and shop fees are added, that the repair would be upwards of $400. This was met with a change in conversation. My partner then said that he wanted to sleep on it, which the owner respected. However, the moment we were turning to leave, he said "You know, if you do come back, I'll take off $250 for the muffler replacement." Which, is normally a nice gesture, but in this situation, felt like a last-minute tactic. We will not be going back, and with the slew of positive reviews, I wanted this instance to be known for future buyers. We likely dodged a bullet and I hope others can do so as well.

    I've bought a few trucks from Josh he's the only dealer ill buy my trucks from. Its always a good…read moredeal and solid truck.

    Family Deal Direct

    Family Deal Direct

    (1 review)

    Honestly some of the absolute worst customer service I have ever experienced. I bought my Jeep used…read morewith 37k miles on it from the Lafontaine in Walled Lake and my terrible experience started after I took my keys. First off the dealer will tell you what you want to hear and after the purchase is made you will have to pull teeth to get any type of communication. In August after noticing an issue with the paint on my doors I called my dealer and they referred me to a body shop in Milford to have my issues looked at. The body shop stated that the bubbling in the paint should be covered and that they would replace all the affected parts to resolve the issue. The body shop in Milford referred me to another Lafontaine body shop in Fenton and this is where the worst of it started. I never got any updates on my claim from this body shop unless I emailed Manager Kelly directly. She told me that they were waiting on Chrysler to approve 4 separate claims, to which I was very understanding. When I emailed her after waiting about 3 months she stated they were all approved and we were waiting 4 to 6 weeks on a loaner car, to which I said sounds great and thanked her. I also let Kelly know I was having an issue with my heated seat to which she said they could look at when it was in for service. After about 11 weeks I emailed her again to check on when they think I could get a loaner and she replied how about next week? I happily said thank you and dropped it off for my appointment to find out it was going to take 4 weeks and would have to resubmit all the claims again which was pretty upsetting on top of getting a loaner, with an empty tank. After 4 weeks I expected to be getting some kind of communication about when I would be picking up my Jeep and got nothing so I reached out, and was told we think it will be next week. Every week I waited for them to tell me the vehicle was going to be done and every week I got no call about anything. On the 7th week I called in again and was told it should be done early next week but the heated seat would be looked at by different service team. At the beginning of the next week I asked for an update and they were just taking it over to get the seat looked at and emailed me a quote for it to be repaired for about 500 dollars. I told her that it should be covered under warranty and I came to find out that it was never under warranty when I bought it. I asked Kelly to consider the experience I have had so far with waiting as long as I have and getting 0 communication unless I called or emailed to get it. She let me know that she would find out the next day after I picked up my Jeep. When I picked up my Jeep and was about to leave I noticed that under my back seat I had a pile of bird seed from a rodent that had been living in my Jeep over the almost 2 months it was in for service. I promptly emailed Kelly after leaving just letting her know what happened, to which I got no reply and never heard back about my heated seat. Long story short about Lafontaine; they do not care about you after you walk out the door unless you are about to give them money.

    Randy Wise Buick GMC - car_dealers - Updated May 2026

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