I'm not in a hurry to get a new car, but I did start browsing and figuring out what kind of car I…read morewill be getting next. James was super professional and answered all of my questions! It was a completely different experience than going to a traditional dealership. I felt like he cared about helping me make the right choice rather than quickly trying to sell me a car. When I am fully ready to make my next purchase, I will be coming here!

Accurate Automobile provided great service at a fair price. The work was done efficiently, and they…read morestand behind it with a solid warranty, which gave me peace of mind. Cody, the service manager, was especially helpful and made the whole process smooth. Highly recommend if you're looking for reliable and honest car service in Jacksonville. This is now my preferred auto service in Jax!

Great experience, very professional and customer service was A1. From the salesman all the way to…read morethe finance guy, we were well taken care of. Highly recommend this dealership if you're interested in a new or used Lincoln.

I am writing to formally express my extreme dissatisfaction with the service I received at your…read moredealership following a recent recall appointment. Despite providing clear instructions that I would be out of town and that my 93-year-old mother would be available for the 10:00 AM pickup and end-of-day drop-off, the process was handled poorly. Your team failed to return the vehicle as scheduled on Friday, leaving my elderly parents without transportation for three days. As a result, they missed dinner plans, an urgent care visit, and essential doctor's appointments. The communication throughout this period was unacceptable. I was unable to reach a person on Saturday, and my request for a callback from Frank went ignored. When I finally spoke with Frank on Monday morning to emphasize that we needed the car by 9:00 AM for a critical specialist appointment, the vehicle did not arrive until nearly 11:00 AM. To make matters worse, rather than offering an apology, Frank was dismissive and attempted to blame me for the delay. This experience has been incredibly stressful for my family, especially given my parents' age and medical needs. I hope you will take this feedback seriously to ensure other customers do not face similar treatment.

We had an excellent buying experience with Rustin and all the staff at Subaru of Jacksonville…read more Everything was low-key with no hard pressure to buy or finance with the dealer. It was a pleasant, peaceful and friendly experience. The Crosstrek is comfortable and drives beautifully. We would return to this dealer for future cars.

I went to this dealership looking for a car for my son. I was greeted by the friendliest…read moresalesman, Elkin. He was delightful to talk to, not at all your typical car salesman. I felt no pressure to purchase, he addressed all my issues and I walked away feeling like I finally found a car salesman that could help me choose the right car for my son and myself in the future.

Good customer service from David Hayes. He was a true gent and not pushy, a christian man trying to…read moremake a living. Give him a chance next time your purchasing your next vehicle. He was so gracious that I had to drop off my rental car and he drove my new car to the airport and ubered back to the dealership. That's service. Thanks David, much appreciated and God Bless! George Prioleau III

We went to Key Buick GMC after seeing a truck they had in their website. This is when we met Matt…read moreToney. Very kind, not pushy and gave us a great price. So much to the point that I home and shopped prices of the same truck in a 250 range of this location. By far they were the best price. Even down to Mike D, the finance guy gave us an interest rate compatible with the banks we had been shopping. Thank You everyone at Key for making this a wonderful experiences.

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

Had such a great experience getting a car with my mom! Huge thanks to Will, Chris, and Tim for…read moremaking it smooth, fun, and stress-free. Will kept us laughing the whole time--seriously hilarious and made the whole process way more enjoyable. We saw another review that said he is invited to their bbq, and we couldn't agree more. He's invited to our next one as well. Chris was incredibly genuine and helpful, really making sure we felt comfortable with everything. And Tim, the manager, worked fast and efficiently to get the deal going and got my mom financed quickly without any hassle, especially a process that tends to be full of anxiety for us normally. We left feeling confident and taken care of. Couldn't have asked for a better team--thank you all so much!

This is my second time coming to the dealership since I bought my 2024 A-Spec Integra-- I drove…read morefrom Orlando in spite being near multiple Acura Dealers. I again drove to Jacksonville for the follow-up service. There was a misunderstanding about my service interval (my misunderstanding)-- Maris (service attendant) and Merrick (service manager) took care of me anyways-- THAT is why I keep driving 160 miles one way to go to Duval Acura-- Sales (Alex Coble-- the MAN!!!!) and the Service is impeccable. I've had some miserable experiences with dealers-- especially in FL-- at Duval they are all candid and direct-- They don't use sales gimmicks to trick you into anything and try to work with you-- regardless of the situation-- Great team-- I don't know what you're doing, Duval Acura-- but whatever it is you're doing it RIGHT-- I believe so much in my experiences that I've done some LONG surveys just so I can show how appreciative I am of their customer service-- Not to mention my car is awesome-- Yeah, it is CLEAN! SALES--Alex Coble SERVICE--Maris and Merrick

I highly recommend Auto Line for their honest, respectful, knowledgeable sales staff and even the…read morefinance officer John was a pleasure to work with. :) They provide CarFax on their vehicles so you have the history. I saw that my Hyundai Sonata had received minor damage in the past. When I asked they provided a list of everything they had addressed in their 120-point inspection. Jeremy Lane was my amazing salesperson. I asked him to ride with me on the test drive and he was so NOT pushy - it was a pleasure. As a single woman I felt I could trust him. Auto Line offered Allstate extended warranties which I wanted. They took my worn-out trade-in and offered a fair price according to KBB, plus handled the transfer of tags so I didn't have to sit in the DMV. Love that! Auto Line will be my first choice when I need another car and I have given their name out already. So very happy!

10/10 recommend Autoline! From the moment I spotted my dream car in their online inventory and…read moreinquired about it, the entire experience was exceptional. Nick reached out first thing the next morning and was friendly, knowledgeable, and genuinely helpful. From start to finish, everyone at the dealership treated me with honesty and kindness. There was never any pressure--just a team that truly wanted to help me find the right vehicle. They made the trade-in process for my car simple and straightforward, and I drove away in my dream car feeling excited and confident that I had made the right decision. Buying a vehicle can be stressful, but Autoline made it an enjoyable experience. If you're looking for a dealership that values honesty, great customer service, and treats you like a person instead of just another sale, I highly recommend giving them a visit. Thank you, Nick, and the entire Autoline team!

I ended up purchasing a car here on Saturday and had such a wonderful experience! I've been…read moreshopping around for a few months and have been to about 3 dealerships ready to purchase a car but walked away at the last second because of the extreme pressuring. I never once felt that way with Barry Lambert (or anyone) at Claude Nolan. He was so nice and pleasant to work with. He was very knowledgeable about the car I wanted to buy and made me feel confident about my decision. Once I was approved and it came time to sign all the paperwork, I got handed over to Pete Riera. Pete was amazing to work with as well. He went over every form I signed in a way that very easy for me to understand and again, I felt 100% comfortable every step of the way. I never once felt like I was just another sale for them. I know they truly cared about making me happy. At the previous dealerships I had been to, deep in my gut I knew it wasn't the right decision. I've never bought a car by myself before and I was so scared about making a bad purchase or regretting the car I decided to buy. I knew once I sat down in the car at Claude Nolan that it was the car I wanted to buy and the service that was provided to me by Barry and Pete throughout the whole process just confirmed that feeling even more. I went home that night in my new car with the biggest smile on my face knowing I had made a great decision. Thank you guys so much!!

This is a flea market at best.... the worst dealership I have ever had never mind it's CADILLAC…read moreLUXURY BRAND!! Terrible customer service ... no communication... complacency .... Excuses ... bad management ... basically falling apart! I actually pulled my car out and got it serviced the same day at another dealership and they had no problem! I have a 2019 Cadillac Escalade ESV sent for oil change and regular 37,500 miles regular check ups. So check out this chaos if you got time (if you don't just stay away from this crazy place): First, online reservations doesn't work ... I did book an appointment but they called me and said: scratch that ... just come tomorrow at noon... great, right? I go there and they are like, "oh sorry we are slammed" (of course because obviously booking system is so advanced that they can't figure out) "Actually we scheduled you for tomorrow at 7:30 am ... this way will work on it right away so you don't have to worry" (I work late so this is a pain) and I didn't mind. I drove the car the next day and was there first in line in the morning. I explained I have a funeral and me and clients I need to meet so I do need the car. They were "NO WORRIES" and I walked away happy with a smile on my face and a sigh of relief! Time passes by and I don't receive a call! I try to call at 4:40 pm and they are like "sorry we are closed" WHAT?!!... oh we changed our times due to COVID (remember they are slammed! ... and busy ... and they also the only dealership that changed their time) I ended up stranded with no Uber around (don't get me started about the loaner situation - my car is also still under warranty) so I ended up hiring a driver for $400 for the night! I go the next day and I see they didn't even start working on the car ... the manager "Eddie" was very complacent and gave me excuses like I am in first grade or something ... saying it's my fault and that they never promised to give me car on time ... We have too many cars ahead of you!!!! (I am not going to repeat myself but it's obvious he is lying or at least hopeless)! When you see this culture and this kind of dealerships ... just run away! My car had oil change and service in a couple of hours in another Cadillac dealership 15 minutes away! They have normal hours ... staff were friendly and nothing like the excuse culture and chaos I had with Claude Nolan! I even had no appointment and they accommodated me! I also know now that was not only me ... clients with Cadillac fleets that work with Claude Nolan for years, left them and got pissed of the terrible treatment and customer service! Have you have a better day than mine!

I can't say enough good things about my experience working with Vlad. From the very beginning, he…read moretook the time to listen to my needs, understand how I would be using my truck, and helped guide me to the right vehicle instead of simply trying to make a sale. Thanks to Vlad, I drove away in a Ram 1500 that fits my needs perfectly. What really stood out was how much he cared about making sure I was protected for the long term. He made sure I had a solid warranty and took the time to explain my options so I could feel confident in my purchase. Vlad was professional, knowledgeable, patient, and genuinely cared about helping me make the best decision. The entire process was smooth, straightforward, and stress-free. If you're looking for someone who will listen, look out for your best interests, and go above and beyond for his customers, I highly recommend asking for Vlad. Thank you for helping me find the perfect truck and for making the buying experience such a positive one!

Whenever I visit the dealership for car service, I always ask for Trevor. He is kind, honest, and…read moreknowledgeable. He keeps me informed about my car service and makes sure I don't run into unexpected costs or surprises. Trevor makes the entire process smooth and pleasant.

One of the best ways for your auto to achieve better fuel efficiency is to make sure your engine…read moreair filter is clean and maintained. I have had the reusable KNN Air Filters on all my vehicles throughout the years as it really does make a difference on the air intake and fuel economy, also the cost of changing the disposable ones are quite expensive, really almost the same price at the dealership. So why pay more with all the waste and you can easily clean it yourself? Good thing they have it here at this Auto Zone location for my new ride and sure the price did come up a bit because of inflation, but the savings will be more for this upgrade.

Came here to purchase some windshield wipers as I was due a change. They were quite expensive but I…read moreguess it's worth it ! Service was great , very helpful in locating which windshield wipers fits on my car.