My husband and son went to this dealership in October to buy a Volvo. They made it very clear that…read moreworking air conditioning was extremely important because my husband spends hours in the car. The AC was turned on, and they were led to believe it was working. Since it was cold outside at the time, there was really no way for them to know it was not actually cooling properly. About two weeks ago, once the weather got warmer, my husband realized the AC was not working at all. On March 18, he took the car back and was told the condenser needs to be replaced and that the repair would cost around $2,500. After all of that, the dealership said the best they could do was offer a $400 credit. In our opinion, this should have been repaired at no charge. We made it clear from the beginning how important working AC was, and this was not something that should have become our expense so soon after buying the car. They are a dealership, so it likely would have cost them far less to fix than what they expected us to pay, and it would have been the right thing to do for someone who had already spent thousands of dollars there. What makes this even worse is that we traded in our Toyota Avalon because the AC in that car was not working, only to end up with another car that has the same problem. That is honestly unbelievable. What really made this whole situation worse was what happened after my husband posted his negative review. Suddenly, the dealership was willing to offer more help, but only if he removed the review. First, they said they would bring the repair cost down to $1,500 if the review was taken down. Then they came back again and said $1,000 would be their final offer, still only if the review was removed. We said no both times. At that point, it did not feel like they were truly trying to make things right. It felt like they were more worried about getting rid of the bad review than actually being fair about the problem. If they really cared about customer service and standing behind what they sell, they should have fixed this at no charge from the beginning instead of making offers only when a negative review was posted. This whole experience has been frustrating, disappointing, and expensive. We trusted what they told my husband and son at the time of the sale, and now we are left dealing with a major repair that should never have become our problem this soon after buying the car. Buyers should be very careful here, or better yet, save yourself the stress and go to a different dealer. Make sure everything is fully checked, tested in real conditions, and put in writing. I am posting this so other people know exactly what our experience was. I would give this place no stars if I could, but one star is required in order to post a review.

My used Volvo V60 from Autobarn Oak Park Volvo failed before 80,000 miles and had to be scrapped…read moreafter only 15,000 miles of my ownership. Despite consistent maintenance, it needed repeated repairs--multiple sensors, backup camera, tailgate alignment, and a window switch--before a timing failure led to an estimated $32,000 engine replacement. I no longer trusted the dealership's assessment or the car's condition and chose to junk it. I strongly advise caution when buying a used vehicle from this dealer.

OMG!!! Fantastic!!! Family owned business that takes pride in customer service. They understand…read morethat it's important build trust with the customer and courtesy. They always over deliver and walk you through the repairs they've done and give very honest suggestions. I feel confident bringing my car here for everything! They work early and finish your car early. So glad I found this place. From day one they have been fantastic and more repair shops need to follow there lead. They are a company that is worth it!!!! Ask for Elio, Fred, or Stan. All will treat you as a valued customer.

The personal service and attention to detail cannot be beat! Alio REALLY knows his cars and takes…read moretime to explain exactly what is best, and doesn't sacrifice quality, me and my BMW 328i have finally found our perfect service spot! They give the right service at the right price!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Fantastic experience at Bump City in getting my car repaired. High quality work with excellent…read moreservice. Steve was particularly helpful getting a quote, dealing with insurance and communicating with us. They repaired the vehicle and then cleaned the car inside and out---making it look brand new.

Quality work. Great customer service. Convenient location. Highly recommended. A++++++++read more

I called yesterday and went to buy a car with my friend. They agreed to meet at 6:30pm (dealership…read moreworks till 7pm) and when we arrived they closed. Tomorrow I arrived and called them before I entered the shop and saw the phone was ringing but employee didn't want to answer and was sitting in his chair, drunk. I can't believe that a guy was drunk. I was honestly supposed to call the police. This is unacceptable. Moreover, car I wanted to buy and so many dents that they hid on the photos. Do not buy from this dealership.

cars are horrible customers service not reliable cars He provokes violence from customers running a…read morejunkyard needs too be put out of business selling car that only last when u pull off the lot

I bought my used Audi Q5 here and it was definitely one of the best used car experience I've had! I…read moreloved my car, it was in great condition, and the sales men there were so helpful and nice! Thank you for the great vehicle guys! I love it!! Not to mention I had the car for one year now and it's still running great.

If you dont agree with what a customer has to say dont just walk away. At least be respectful and…read moresay you have nothing else to say and prices are fixed. Be firm about your position. But walking away from the customer-who wasnt being disrespectful- and going inside the dealership without saying a word is pretty horrible service. Smh.

Excellent service! No pressure to buy! Took a lot of time to work with my son to help him make a…read moregood choice. We'll be back when my brother's finance needs a car. I totally recommend this business!!

I have been buying vehicles from these guys for almost 2 decades now. I've gotten at least a dozen…read morecars/trucks from them so far. Joe has always taken care of me, my family, employees, and anyone I send to them. Everyone has always been happy with their purchases from Joe. He has always been honest with no pressure sales. Buy when you are ready. Thank you Joe. I will see you again soon.

Super helpful, knowledgeable, and easy to work with. Walk me through options and provided honest…read moreguidance on where to not bother spending money. Appreciate the honesty and transparency! Definitely recommended.

Zak was amazing. I had a lease I wanted to get out of and he made it happen at a price above…read moreCarvana and everywhere else. All within 2 weeks. Always responded right away and never BSed me. Always straight up. If you treat him well he'll do the same back 100x over. Can't say enough positive things about him and his team.

We have needed another car for several years but we couldn't find a car both of us could agree on…read more My husband wanted a good price and low mileage and I wanted an SUV for safety and because they are cool! We finally tried Enterprise, since we were again renting a car from them. We were lucky enough to talk to Johnathan when we first got there. He was knowledgeable as to their stock and showed us three SUV's that had all we wanted but were reasonably priced. I thought they were all great looking cars, clean and well maintained and relatively low mileage for rental cars. We took a test drive in the one that I liked. We couldn't decide so we thought we would come back another day. We went to lunch and over lunch we picked the one we liked the best and then went right back to purchase the vehicle. The process was not only no hassle but the car was exactly what we wanted. This was to be a vehicle for me and I had had leather seats and loved them. Guess what? Enterprise can re-cover the seats! We were able to get heated leather seats and Lo Jack installed. Also we have a free 3 month subscription of Sirius XM. We had to wait a few days but it wasn't long. We didn't finance the car so I can't say how well that goes but our purchase experience was the easiest and most enjoyable. Isaac made the paper work go smoothly. I would recommend Enterprise Car Sales for good customer service as well as a large selection of newer cars at really good prices. The whole experience was easy and actually enjoyable. We love our 2017 Jeep Cherokee and I wish we could have purchased all three of the vehicles we looked at but I have to wait until we win the lottery.

I had a great experience here. I ended up getting a great car at a fair price. I worked with…read moreStephan and he was great! Very patient and understanding. He listened to what I was looking for in a car and made some suggestions. He was also happy to bring cars from other locations for me. I highly recommend this location and Stephan. I usually hate the car buying experience but this was smooth and easy. I don't remember the names of other staff members but they were also friendly.

Tim Jacobs was my service advisor at zeiglar Ford in North Riverside …read more He has assisted me many times and he knows the business and the concerns for customers !! He assisted me with my 2018 Ford F150 Lariett ! He has gotten me in for service as soon as I brought my car in at 1pm in the afternoon with a 4 wheel drive problem. He had me pull my truck in immediately and looked at the truck and my problem and immediately ,got my truck worked on!!! It was completed in 1 hours time. This dealership is awsume!! Tim Jacobs the service advisor is a asset to the zeiglar Ford team at North Riverside location. You won't be disappointed And there expertise with Ford vehicles is worth the trip.. Tim Jacobs is always available to discuss or explain repair jobs and pricing is competitive with other shops or better which I know very well. When you bring your truck or car to zeiglar Ford ask for Tim Jacobs he's definitely the advisor that's on the ball. The service advisors all are good but Tim stands alone in my book .. They definitely have my business with free rides back and forth to your home or job. Great job. G marshall

I don't write reviews, but Zeigler North Riverside Ford earned this one…read more Across both service and sales, this dealership shows little respect for a customer's time, intelligence, or experience. My truck has spent weeks here over multiple visits, often sitting untouched, with poor communication and zero accountability. I was charged for repairs that didn't fix the problem, and when the real issue was finally identified as a warranty repair, no effort was made to make things right. Most recently, despite clear conversations about timing and urgency, my truck sat in the lot for days without being touched. When I tried to work around their delay, I was essentially penalized for it. Meanwhile, sales reached out opportunistically but disappeared the moment I asked for a straightforward, no-nonsense valuation. No courtesy calls. No ownership. No customer-first mindset. If you value your time--or expect basic professionalism--I strongly recommend another Ford dealership. I've already moved on, and I wish I had sooner.