Cancel

    Open app

    Search

    Ramada by Wyndham Newburgh/West Point

    1.4 (100 reviews)
    ModerateHotels

    Services - Ramada by Wyndham Newburgh/West Point

    Hotels

    Ramada by Wyndham Newburgh/West Point Hotels Photos

    You might also consider

    Recommended Reviews - Ramada by Wyndham Newburgh/West Point

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    It is unbelievable that this hotel is in business. I read the bad reviews, but I would say it's worse than I expected. The room was absolutely filthy. There was flies everywhere, it smelled like there hasn't been airflow in years and my sheets were marked with spots. On top of that, every hall was had a security officer roaming around, and 3 security guards were placed at the entrance. I have never seen anything like it. The check in desk is hiding behind a massive glass wall, you have to talk through a tiny opening. It definitely made me question the safety of the hotel, as a young female by herself. My hallway had 3 chairs placed outside a room with trash all around it. It was truly a disgusting sight. As a woman, staying by myself...not acceptable.

    Daily Free Continental Breakfast - Not!!

    I stayed here from July 14 - July 16, 2023. I experienced every negative thing communicated in other recent reviews of this Ramada - and much more. We had a catastrophic flood event in our hometown of Highland Falls, NY on 7/9/23 which caused many roads for miles around to be impassable - some collapsed totally. Presently, through a very long detour, there is only one road that can get one in or out of our hometown. Our home was subjected to extreme flooding on the property it resides on. On 7/14, our local police chief encouraged those of us who lived in areas that were flooded on 7/9 to evacuate the area due to predicted heavy rainfall expected for 7/15 - 16. I chose to stay at this Ramada because it allowed us to be in proximity to major highways that could promptly get us to my wife's extremely important medical appointment in Westchester County NY which was scheduled for Monday morning 7/17/23. Our stay began with 100% aggravation because the Ramada desk staff took a photocopy of my credit card number, valid through date, and 3-digit security code!! As a former credit professional, as well as a former retailer, I know this to be totally improper for them to have done. They had already processed my card and got an approval - what more did they need other than my driver's ID? After initial hesitation by the desk clerk to give me the photocopy he made of my credit card information, another person behind the desk provided it to me saying they had done nothing wrong. I completely disagree! My wife and I noted the Guest Service information within the Ramada Welcome binder about the availability of the daily (from 6am - 9am) complimentary continental breakfast served at the Cafe International Restaurant & Lounge located in the hotel. We attempted to take advantage of this guest service on 7/16 at 8 am only to find that the Cafe is no longer in operation. Nor did our room have the coffee/tea maker that is featured as an amenity on the website for this Ramada location! We ended up going to a local Panera where, for a modest breakfast of two bagels with cream cheese, one coffee, and one lemonade, it cost us a total of $17.55 (including $1.09 tax; $3.00 tip). Upon our return to the Ramada after breakfast, I decided to check out its fitness facility. Upon entering the Fitness room, I noted a strong odor of mildew/mold. It seemed likely that this smell came from the water-stained ceiling tiles. Also, the entire time we were there, the outdoor pool was inaccessible as it was covered. This Ramada location has a front desk that is surrounded in very thick glass (bulletproof?). You have to speak to the desk clerks through a small hole within the glass. There are security officers located throughout this facility. I was told by one of the security officers that they were there because of a large number of "asylum seekers" that were shipped here from NYC a couple of months ago. Other than this one security guard, none of the others that I greeted with a smile and a hello had the decency to reply in any manner at all. I am 65 years old. I have stayed in various domestic and international hotels, including Ramada, beginning at the age of 7. This is the most unpleasant hotel stay experience I have ever had. Ramada By Wyndham should be disgusted to be represented by the ownership/management of this location. After checking out today, I noted that my hotel bill, totaling $435.69, included a $1.89 daily line item charge, pertaining to "safe with limited warranty" for each of the three nights we stayed at this Ramada location. This Ramada's web page clearly states that the safe is an amenity. If so, why was I charged for it? I never requested use of the safe nor was I provided with a combination for it. I did not use it. I am a savvy user of social media including Instagram, LinkedIn, Yelp, etc. You can be sure I will be posting my observations and opinions about my unpleasant stay here - and I will be sure to tag Ramada when I do so. I also intend to contact the Better Business Bureau and the local Chamber of Commerce to make them aware of every single detail about this extremely unfavorable customer service experience at Ramada By Wyndham, Newburgh, NY.

    Room 1 (room 125)
    Brittany S.

    This was the most unpleasant experience I have literally ever had at a hotel - and I genuinely HATE having to write bad reviews (this is my first 1 star). So, my son and I showed up a little after 3pm hot and tired from being at the seafood festival in Beacon. We just wanted to relax in some cool air before going to dinner later. Well, we get into our room and I IMMEDIATELY spot a not tiny cockroach on the wall (if there is a cockroach within sight.. imagine how many are hiding?). I politely let the front desk know, and he gives us a new room. NEW ROOM IS DIRECTLY NEXT TO THE COCKROACH BEDROOM (SHARING WALLS). I'm like whatever, let's try it, I'm tired. I lay down on the bed.. COCKROACH #2 crawls out from under the sheets. Now I am completely and utterly disgusted and ready to go home.. we go to the front desk - still no apology or even surprise! He tries to give us a 3rd room.. no thank you sir. I am done. I leave and I will be fighting for a refund. DO NOT STAY HERE. I have pictures of these cockroaches. I have since called corporate (who offered me $400 off by next stay, but apparently can't do refunds) and they said to call the actual hotel for a refund. Called the hotel and they are putting my case into "review" and I'll hear back in 3-5 days.. sure. I'll update when this happens.

    Julie K.

    Ok, I'm begging you, do not stay here for more than 2 nights!! I just checked out, I owed them money, go figure?? I will post pics later, I have to get to work, I'm already late, I cleaned the friggin room more than housekeeping ever did!!!! Trust me, stay somewhere else!!!

    Roaches

    Do not stay here. Absolutely gross and dirty. Roaches in the room. No one answered the phone number at the front desk and when they do, they are very meh about the infestation.

    Tub with cigarette stains, showers leaked and water was off in color (we didn't shower)

    I don't even know if I want to give this place one star. It doesn't have an elevator and they put us on the second floor. The complaints on the room are as follows: the wall paper was peeling, cigarette burns everywhere, the room smelled heavily like smoke, the numbering system for the rooms was chaotic, I was quoted one price and charged a higher price, the door to the attached room was badly constructed and we put out suitcases and moved furniture in front of it for our peace of mind, the chairs and furniture were dirty and stained, we slept with the lights on. We slept there only because we were exhausted and the beds were clean. (Most of this we noticed after we woke up.)

    Julie's T.

    My fiancé and I took an overnight trip to Bear mountain, we found this hotel online and it looked nice so we decided to stay. We got the jacuzzi suite for $200/night. First off, it is the middle of the summer and they do not keep the hotel air conditioned. It was about 100 degrees and took hours to cool the room off, and by cool off I mean make it tolerable, it never got cooler than seventy-something degrees not to mention as soon as you open your room door, you get smacked in the face with hot air. Everything seemed to be old, paint was chipping, the ceiling obviously had several patch repairs and he bathroom door would not even close and was splitting at the ends. Let's move on to internet. We were told on check in that internet is free and there is no password. There were 2 "Ramada" connections available but neither of them would connect. The staff was perfectly nice however this is not a $200/night establishment.

    Roaches everywhere.

    WORST EXPERIENCE EVER! "Managers" are NOT helpful nor did they even seem to care that our room was disgusting. Walls and carpets ripped. Everything smells like smoke, and the BUGS!!! I'm not one to need fancy but livable and clean is required. This place should be shut down. if I could give it 0 stars I would.

    See all

    Photo of Dawn D.
    2
    304
    247

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    The staff is very nice and respectful. Rooms are clean Good location. Close to town

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gio L.
    117
    11
    4

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    10 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 2
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Hawk E.
    9
    39
    22

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vikki K.
    59
    39
    82

    8 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eric Z.
    74
    27
    3

    4 years ago

    Extremely dirty and gross. Rooms werent cleaned well. No ac in lobby or hallways. Entire hotel smelled. Staff was very rude.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Brandon J.
    136
    10
    19

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ali B.
    154
    237
    1365

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 3

    Ask the Community - Ramada by Wyndham Newburgh/West Point

    Review Highlights - Ramada by Wyndham Newburgh/West Point

    Trust me when i say, stay here and only here.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Hotels 2,118 times last month within 15 miles of this business.

    Verify this business

    Newburgh Inn

    Newburgh Inn

    (1 review)

    Our room was clean and there were no bugs. This place is changing its name to Newburgh hotel and…read morespa which will manage expectations a little bit. I left this same review under its old name which was Hudson valley hotel and conference center. It's definitely sunset boulevard, past its prime. But you can still tell that it was beautiful in its day. The rooms are surrounded by fields and woods. We arrived at dusk, in the summer, and there were a lot of fire flies. My 5 1/2 year old ran after them. The sounds of crickets and maybe even frogs was loud all night. Our room faced the courtyard, which is definitely nicer than the rooms facing the parking. If you like David Lynch, you will definitely love this hotel.

    From the owner: Welcome to the Newburgh Inn, Suites & Spa Event Venue, fully renovated, new ownership and formerly…read moreknown as Hudson Valley Hotel, where unforgettable occasions come to life. Venue Highlights: Elegant Space: Our event venue offers a stylish and adaptable space that sets the stage for unforgettable gatherings. Flexible Capacity: With the capacity to accommodate up to 250 guests, our venue is perfect for both intimate and large-scale events. Full Setup: We provide tables, chairs, tablecloths, and chair covers, ensuring that your event space looks polished and sophisticated. Professional Audio System: Our state-of-the-art audio system ensures crystal-clear sound, allowing your guests to enjoy speeches, presentations, and music without a hitch. Party Lighting: Our venue is equipped with dynamic party lighting, creating a vibrant atmosphere and enhancing the overall ambiance of your event. Whether you're planning a wedding, corporate event, or social gathering, our dedicated team is here to assist you every step of the way. Discover the perfect backdrop for your next event at the Newburgh Inn, Suites & Spa Event Venue.

    Chrystie House - Breakfast in the dinning room at Chrystie House B&B

    Chrystie House

    (81 reviews)

    Chrystie House is a gem in Beacon! It's close enough to everything where getting around is still…read moreeasy, but far enough where you feel peace and quiet on the property. The room was beautiful and clean, with really gorgeous wood furniture and lovely paintings done by one of the owners. Breakfast was filling and delicious each morning, and the innkeeper was very quick to refill tea and coffee :) overall a wonderful stay and a place we will revisit whenever we're in Beacon. Thank you!

    My partner and I stayed for a weekend in the Chrystie House specifically in the William Few room…read more The home itself is gorgeous and artfully decorated to evoke its 1800s heydays. The Few room is similarly decorated with beautiful antique wooden furniture as well as a small library including historical texts about the room's namesake William Few. Despite its retro ambiance, it did not lack for modern conveniences. The room itself is quite spacious, more than enough for two people, and it has all the amenities you would expect including a large comfortable bed, a TV, water heater, and supplies to make tea. Every morning, we were offered breakfast which was served in a ornately decorated dining room and consisted of a tasty fruit salad as well as freshly baked croissants, scrambled eggs, fresh orange juice, and coffee. This was delicious way to start off the day that we looked forward to everyday. The best part of our stay was getting to interact with the owners. Throughout our stay we were well taken care of by Lynn. She was always available if we needed help and offered tips about what to see and do in Beacon. Overall, I highly recommend the Chrystie House for anyone looking to stay overnight in Beacon. It is a far more luxurious and intimate experience than what you would get at a hotel and was exactly what we were looking for during our weekend getaway.

    HVH & Conference Center - Newburgh - Overgrown statuary in the courtyard

    HVH & Conference Center - Newburgh

    (40 reviews)

    Our room was clean and there were no bugs. This place is changing its name to Newburgh hotel and…read morespa which will manage expectations a little bit. It's definitely sunset boulevard, past its prime. But you can still tell that it was beautiful in its day. The rooms are surrounded by fields and woods. We arrived at dusk, in the summer, and there were a lot of fire flies. My 5 1/2 year old ran after them. The sounds of crickets and maybe even frogs was loud all night. Our room faced the courtyard, which is definitely nicer than the rooms facing the parking. If you like David Lynch, you will definitely love this hotel.

    DANGER!! DO NOT STAY!! This is a motel and is infested with BED BUGS and COCKROACHES!!…read moreIt is absolutely disgusting, there are rat droppings on the floor, burns on the sheets and towels, dirt on the walls. Room stunk of cigarettes, even though was supposed to be non-smoking. We left within 60 seconds, and were promised by the front desk we would not be charged. Well, they not only charged us, they OVER charged us! We have been trying to reach them for over a week, and when we tell the front desk agent what is happening and that we need to be refunded they hang up on us! And have stopped answering their phone altogether. Our credit card company is now fighting with them. Do Not give yourself the same trouble! AVOID AVOID AVOID!!! There are also entire windows with the glass totally blown out and caution tape covering most of the rooms on the back side of the hotel. The entire place is incredibly sketchy and not at all a safe place to be, especially at night. So disappointed that Fairbridge Inn and Suites would allow this! So disappointed that Hotels.com and Kayak and so many others would promote! Please avoid at all costs!!

    Ramada by Wyndham Newburgh/West Point - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...