Assessed the complicated problem and developed a good plan. Fixed it quickly. Reasonable cost.read more

We called Signorelli and Son Plumbing for a clogged toilet. Anthony came the very next day and…read moreadded more water pressure. What a difference. He explained everything he did. What a polite and helpful young man. He adjusted our two toilets, fixed our kitchen faucet at a reasonable cost. I highly recommend Signorelli & Son. Will be calling to replace toilets & sink faucet in the fall. Thank you so much.

I had my boiler serviced and the technician Ethan was extremely knowledgeable and professional…read more He knew what he was doing and was able to address all my concerns. I highly recommend Cerrone Plumbing and Heating.

I bought a new Rheem hybrid water heater from Cerrone and had them install it. I thought the…read moreplumbers were professional and very careful during the removal and new installation. Their copper plumbing looks like a work of art. Even the visit for the quotation went well with no pressure and good answers to my questions. There was a scheduling snafu but it was corrected promptly and painlessly. Cerrone is new to me and I was very pleased overall. I expect to contact them again if I need plumbing or furnace service in the future.

Had my air conditioner tuned up and cleaned by Jack Hall. Had them install a brand new furnace and…read morecentral air conditioner by them. They did a great job and have been dealing with them for many years now. The tech Dylan came over and did the work. He is very knowledgeable and vey polite too. I joined the Gold program that they have. So they come down in the spring to tune the Air-Conditioner and in the fall to tune up the furnace. Never ever had a problem with them. Great company to do business with and the best part? When you call, you actually get a real person on the phone that is in the office. You don't have to call India or dial one, two, three and have to leave a message. Thank you Jack Hall and thank you Dylan!

Using a sledgehammer On a bathroom demo in a historic home…read more Lead to damage to common plaster And lathe walls.... Unfortunately we had to pull this firm Off the job site and seek damages. Never fun

John installed a new HVAC heating and cooling system for me. The system never worked properly from…read moreday one. John came back several times to fix but the issue was never resolved. John has now stop coming and doesn't show up when he says he will. STAY AWAY

Very professional, knowledgeable, and efficient. Showed up (even a bit early) when they said they…read morewould. Labor rates very fair. They will get my business from now on for sure.

After meeting with reps from Appolo, Crisifulli, and a Bryant dealer & getting quotes from all I…read morecalled J&S. When Stu showed up we had a great discussion about what he would do and how he would do it. What I liked most was having a conversation with the owner and installer. Upon receiving the quote from Duncan I had a few questions that he answered immediately. Once I decided to move forward with them they installed the furnace & AC units within a few days. The installation was great. They answered all of my questions without rushing. I could not be more pleased with their professionalism and expertise. I don't think I would have received a better value for my money anywhere else.

After meeting with reps from Appolo, Crisifulli, and a Bryant dealer & getting quotes from all I…read morecalled J&S. When Stu showed up we had a great discussion about what he would do and how he would do it. What I liked most was having a conversation with the owner and installer. Upon receiving the quote from Duncan I had a few questions that he answered immediately. Once I decided to move forward with them they installed the furnace & AC units within a few days. The installation was great. They answered all of my questions without rushing. I could not be more pleased with their professionalism and expertise. I don't think I would have received a better value for my money anywhere else.

My luck is something at which I've marveled my entire life…read more I found Chris through another service, because I have a clothing dryer that needed outdoor venting. Through a stone-clad wall. Not only did Chris successfully drill and chisel the required 4" hole with surgical precision, he built sheet metal ductwork from the dryer to the vent, with numerous curves (not all 90's) and made it look as if it has been there since the house was built. This doesn't even begin to do justice to the work performed. Where other artists choose watercolors, oils, or clay as their medium, Chris has chosen galvanized sheet metal as his. I would be emotionally numb if I lacked the ability to know what I was seeing; thankfully, not the case here. He even tuned up our gas furnace, so we're good for the coming heating season (here's where my luck came into play; Chris had the time to do this, as well). You may very well find larger organizations, in the same industry. You won't find any finer attention to detail and precision than Chris. I was lucky to find him, as you will be.

From the owner: These are the services we will offer as a heating, ventilation and air conditioning (HVAC) company;…read moreNew construction HVAC installations HVAC system design, including drawings and load calculations Existing structure HVAC installations (i.e. replacements) HVAC maintenance and repairs Air conditioning system installation (except window units) Air vent installation Furnace humidifier installation Duct work (e.g. cooling, dust collection, exhaust, heating and ventilation) installation Ventilation equipment installation Heating and ventilation system component (e.g. air registers, diffusers, and filters) installation Air cleaner installations Ductless split Air conditioners Duct zoning systems HVAC control systems Boiler systems and components (baseboard heaters,circulators,zoning,controls)

It pains me to write this review. But I think the lack of responsiveness and just general lack of…read morecaring is what is making me type this. Had these guys out late October to service a Geo Thermal system, all seemed fine. The tech spent a lot of time with me, she was great and knowledgeable because we had just purchased this home and knew nothing about Geo Thermal. She even serviced and explained our tankless water heater with me. Fast forward roughly 3 weeks and my wife and I wake up to a 62 degree house. We keep our thermostat at 68. Being a Saturday I was reluctant to call for service at weekend rates so I tired the Emergency Heat and the house heated up to 68. The Emergency heat in the home is a tankless Navien water heater that is pushing hot water into the Water Furnace. So we realized over that weekend in November that if you are taking a shower you loose heat, and below 30 degrees it could not maintain the temperature. I called Thermal Associates on Monday and they came out on Tuesday. Within a half hour the tech and myself realized there was a major problem with the geo thermal loop in the yard. The tech added 18 gallons of water and it was still reading low. He said you must have a pretty good leak. The solution to finding the leak was running a garden hose into the Geo Thermal loop and looking for water to bubble up from the ground. The water ran at full force for over 48 hours and nothing. I called Thermal Associates and told them very simply. Look it is the 3rd week of November, the garden hose is not working, and I pointed out that Queensbury has sandy soil and bedrock is far down and I don't think we will ever see water come up out of the ground. Also my house is cold. I have a 7 year old and a 1 year old and winter is a few weeks away. Why don't you have someone come out to the house and quote me a new Geo Thermal loop, and also quote me installing a conventional gas furnace, and central A/C. 2 days later. Adam came out. We both decided that getting a well driller out and putting a new geo thermal loop in this time of year would be difficult. Adam looked at my basement, I gave him my square footage and made it clear to quote me for a high efficiency furnace and a A/C. I made sure he had my email to send a quote and nothing.... My background is customer service. I find it completely unacceptable to not get a quote or a follow up phone call or email. Yes I checked my spam folder, and I know he had my correct email... Several of the staff at Thermal Associates were made aware that we had little to no heat depending on outside temperature. Winter is coming! I am willing to drop $10-$15,000 on a brand new HVAC system, and I don't hear from anyone nor do I even get a quote? I was not quoting other companies, I was happy to use them. Due to the lack of response and complete disregard for my families comfort and safety, after waiting a few days we had to get another company out to install a new furnace and A/C. They did it fast seeing we were not in a good situation, especially with little ones in the house. My recommendation to anyone is to avoid this company. I don't think they are what they used to be and the last thing anyone needs in this part of the country is a lack of concern from a HVAC company when someone has no heat.

we had a switch flipped at the top of our basement stairs, after a recent installation of a furnace…read moreand Hot water heater. Honest mistake on our part. We were charged $152 for a technician to come and discover that the switch was flipped. 15 minutes of work plus travel. After many discussions it was dropped to about $100. Still too much for a simple solution if you ask me, especially for a recent customer. We will not do business with them again.

I had to call them to come out for a emergency repair. My furnace was making a loud banging sound…read morein which they came out right away on a weekend early in wee morning hours. They came replaced a switch and made another appointment for a complete system maintenance. The guy who came out knew what he was doing, friendly to talk with and didn't mind showing me a couple things that I could do on my own for emergencies. His work was fast and he didn't leave a trace of dirt or debris behind. He was patient enough to wait and see if any other noises popped up and that the job was done correctly. The price for the repair and service was very competitive to other companies. If your ever in a bind and or just need your heating and or ac system serviced I would highly recommend them. They will be servicing my mothers house next week.

Northern Heating and Air has serviced my heating system since I bought my house in 2022. Prior to…read morethat, the original owner had used them since 2013. Today when I called for service, I was advised that because I did not have a service contract, they could not service my heating system. They claimed they had sent me a letter (which I did not receive), requiring me to sign a service contract. Because they did not have me in their database as a contracted customer, they would not service my heating system, even though I would have been willing to sign a service contract and told them so. These people installed the heating system in this house, serviced it at least every two years since 2013, serviced it as recently as April, 2024, and now they say they will not do it anymore because I am not in their database. They have effectively said, sorry, your history as a customer with us counts for nothing. What a terrible business practice. Why would a customer want to establish a business relationship with a company that acts like this?

Kyle Lavigne worked on are tankless water heater the 1st day for about 3 plus hours he was very…read moreProfessional and after many tries he found the problem. It was a Friday night and he was back here on Monday with the new part and it works he also notice a part on are boiler was leaking so he had one in his truck so we got that fix too. Would Highly Recommend Crisafulli Bros.

Worst customer service I ever experienced... signed up for its Red Carpet Program ... scheduling…read moreservice I was provided a "window" for arrival between 8am to 5pm to get a call 30 minutes before technician will arrive ... tried calling and was placed in a queue with reminders of what place I was (plus being told how valuable my time was to them) ... after 6 minutes my time came and I was given the opportunity to leave a message

This company is great. I had wanted a "mini-split" in my home to provide AC but the prior company…read morecould only suggest the interior box on the entry wall. Not good. Well, Dave Simons came in and "thought outside the box", literally. Suggested a better location although it required more work from his team. They were here when scheduled and Tom completed the work in a quick and clean manner. Could not have asked for better - recommend without hesitation!

I has Simon's come to fix the furnace they installed a couple of years ago. The tech said I needed…read morea new circuit board and it would take 5 days to get here. A MONTH later no circuit board and they won't respond to my phone calls. Adam's hvac had the board in 1 day and installed it the next day!