Two motorized carts for disabled. One was fully charged but so rickety it kept stalling. The other was being used by a very old woman who apparently lost power mid shopping and had to leave the cart and it was being pushed back by some poor bag employee (there's no neutral so he was pushing dead weight) so I knew I was in trouble if I continued to shop and this last cart petered out. Sure enough I got stuck in an aisle...my crutches were at the door where I picked up the cart and I was left to sit there looking and feeling embarrassed. I have to say...SIMI VALLEY IS FULL OF BADASS PEOPLE who are so nice and so willing to help anyone in need. But Ralph's...shame on you if you don't fix this after today!! I get it if they aren't powered up because they were used all day nonstop but to have carts in this bad condition and not have someone in charge of making sure they are plugged in when not in use? I would forgive you more if you just didn't have ANY AT ALL!!! But to let people who can't walk think they can do their shopping while using a cart only to have them left hanging is just friggin mean! UPDATE DECEMBER 5TH I went in to Ralphs a few days ago and was pleasantly surrounded see that the carts were plugged in and fully charged! Then the bag person went outside WITH a disabled lady to bring the cart back in immediately and plugged it BACK in...KUDOS to management! I will gladly take off my review if I see this happening consistently but thank you for listening and actually caring. UPDATED SEPTEMBER 2019 I changed the number of stars for being consistent with the cart situation and for the delivery service you provide. I have had one kind of annoying mishap in 20 orders or more. They deliver same day (sometimes in 2 hours), the shoppers communicate while shopping if they have questions, they will grab last minute items, they are so professionally and friendly too. Love it. read more

I love shopping at Ralphs tonight I found out that my favourite person A J, is now a checker he gives me excellent customer service friendly and very efficient he takes extra time to make sure you have your groceries ring up in the right way and he is extremely patient with me I am a senior citizen that loves A J, thank you A J,for giving me excellent customer service Maria, I love shopping here. read more

I recently moved to Simi Valley and have been to this Ralph's several times. It is stunningly bad. The aisles are narrow and crowded with displays that take up half the aisle space, and they run the whole length of the aisle. Everyone that shops there is constantly trying to jockey their carts out of the way while grumbling about how crowded the store is. If they would stop trying to cram twice as much as can fit in every aisle, they can relieve the situation. The store is also very dirty. On a recent trip, there was a spill that went down in the entire aisle. It was never mopped up, had dried, and had picked up dirt from the many people walking on it. It was a long brown stain that ran the whole length of the aisle is it obviously been there long enough to dry and collect dirt and yet no one had cleaned it up, Yuck. Check out is a mess with baggers running around without actually doing much of anything they showed up twice to bag. My groceries asked me if I needed bags and then took off without doing anything: twice. I think I was asked five times if I needed bags and at the end I didn't get bags. There was a whole aisle of ground coffee, but I couldn't find any unground coffee beans, so they don't have a good handle on their inventory either and their fresh deli is often out of most everything this store is terribly run and it shows everywhere. Avoid it if you have the time. read more

With all of the grocery store options in Simi this particular Ralph's is usually my last option. The store has recently been updated a bit but there are still old aspects of the store that date the entire building. I am not a fan of the Red Box being on the outside of the building. Why the F!*# would I want to rent a movie outside? They do know it's Simi Valley and it does get hot as F out here right? Also, the lines move at a snails pace at best. There is usually never enough checkers for the number of customers attempting to check out. 10 to 15 minutes to check out is always the norm whether you're in the express line or not. Why this Ralph's is still in existence is beyond me. If you have other options I suggest going elsewhere. If you don't have any other options then I suggest ordering your groceries online and having them delivered to your house. It's really that bad. read more

Do not visit this bakery or order online. Save your time and go to another Ralphs, Pavilions, Vons, or WALMART. This bakery department is apathetic, unprofessional, and detached. The first visit I ordered Yellow cake online. I visited in person to make a specific add'l request and the team member said we don't even offer Yellow cake. So call the customer with the phone number provided on the online order and explain that; if I hadn't come in to specify details, I wouldn't have found out until another cake was made for me. The second and final straw of an order I did online again. I called directly this time instead of visiting to see if my request was received. The bakery team member said there's too much font, I might not even fit your balloons, let alone colors requested. SO CALL THE CUSTOMER, RELAY THE INFO, AND THINK OF A SOLUTION NOT EXCUSES. I arrived on pick up day and a woman in the deli told Nadia I was picking up a cake. She comes back out and says SHE'S ON LUNCH RIGHT NOW! The audacity. You're already back there, barely have business, get the cake. She did for Nadia. Heaven forbid you spent those 10 seconds of your break helping the only customer in the bakery. The bakery dept. needs additional training on the bare minimal amount of customer service expected in-person AND phone etiquette. FYI if you order online it's $1 less but "they don't have the capability to print a tag with that price", you'll be charged an add'l $1 in store. I'm done grocery shopping here as well. read more

I have a question. How do you guys have no checkers during morning hours when you know this is the time our senior citizens shop? My wife stopped by the market at about 9am today and stood in the self check out line with about 10 seniors shopping. There were no checkers and two employees just standing around while they struggled to check themselves out. Epic fail in service to the people that need assistance. read more

I am giving this location 5 stars because there is a person there named Travis and he usually works in the pickup delivery department. He is always so nice and friendly and he makes sure that you received the best service. Every time he comes to my car to deliver my items he always has a smile on his face and a pleasing personality. He is the best and this is the reason why I come to this pickup location because he makes me feel Welcomed every time. read more

Ralph is my go to gtocety store. It's clean, well organized and the fresh produce section is the best in town. In addition, the employees are friendly. more than willing to help and the location is extremely easy to get to. read more

Went in Yesterday and it was empty,,,, again. That may be a payback for their sour attitude toward their customers over the years. It's always an unpleasant experience dealing with the employees. This location will probably be closed by mid-summer. read more

I bought a chicken wrap yesterday, I got scam sandwiched, the other half of my chicken wrap barley had any chicken in it. This chicken wrap was a half chicken wrap, The other half was a lettuce and powdered cheese wrap, it didn't do a good job of satisfying my hunger. read more

I've never been so insulted by a checkout clerk in my life. We are in a national emergency and I asked her if she didn't mind not touching my food. I would like to scan it myself. The cashiers name was Dania G. She was mocking me for my choice to not touch my food. As she was laughing at me she dragged other employees over to embarrass me further. As I went to bag my groceries she informs me their are no more bags. I was forced to pay for a tote bag just to take my groceries home!!! Your shelves are completely barren, not even a Banana available. So I'm the chaos I was insulted, belittled and price gouged by these people. read more

"Due to coronavirus price can not be adjusted" According to Maryam Ralph store manager. I was there trying to buy some groceries which they didn't have in stock. They had only one in shelf and the deal was if you buy 3 you saved few dollars. And I told Maryam the store manager that you are out of stock see if you can adjust the price? She goes I can't due to corona virus! And I ask if I can speak to a manger. She said I am the the Manger. I hope she doesn't represent Ralph's customers service values. This is the crisis time. Ralph should go above and beyond to help. So disappointed read more

I ordered a fully cooked turkey and ham on Ralph's website, received a confirmation email with the pick up time and date. Showed up in thanksgiving day and they had no idea what I as talking about! Didn't have an order me and didn't know how find find it. Even when I showed them the confirmation email! I had 13 people coming for dinner in an hour. Ended up buying turkey breast from the deli. read more

I wanted to give a huge shout out to Erlinda. Never has someone in this store been as rude and condescending as Erlinda was on my last visit. I understand people have bad days. But you are just plain rude. Everyone else in the store has been nice and polite for the years we have been coming here. Unfortunately, due to Saturday's experience, I will never be back to this store. read more

Subject: Self-checkout Grocery shopping here on a weekend is terrible, they have ONLY 2 actual checkers working with 6 Self check outs open. Self check out is fine when you have a few items, but when you have a full cart- as the majority of customers did,this makes it terrible for customers and employees. I know Ralph's wants to cut costs and save money,but this is not the way to do it. I refuse to use self checkout when I have more than a few items, I'd rethink this situation, because no one wants to wait endlessly in line and especially during covid, this is not good customer service at all. Hope they realize how many customers they will lose,,,,, read more

I usually go to Vons for bread, but due to recycling in Ralph's parking lot, (the others were slammed)I had to go inside to cash in my slip. On my way in I picked up a baguette. I've never tasted bread like this before. It was the most tasteless choking hazard I've ever had. read more

Ralphs - It looks like bread though!! - Grocery Near Me - Simi Valley, California

I have to commend the box clerks on their helpfulness. Anytime I've asked one of the young people for help, they've always done it with a smile. I appreciate that. read more

We moved back to Simi in 2013 and bought a place near Sequoia and Fitzgerald, so this Ralph's market is the closest to our house. I guess I have always chosen the market closest to our house and before moving from Simi in 2007, it was the Vons store on Cochran street. Anyhow, I was kind of surprised by all the negative reviews for this store. The workers are always very friendly and we find the groceries we need so for us, all is good. I do buy all of our meats at Costco, co can;t really comment on that but I think the produce is fresh and reasonably priced. Overall, I am very satisfied with this Ralph's supermarket. read more

I went in for quick last minute items. I don't usually shop at Ralph's because I live closer to other grocery stores. As soon as I walked in I was greeted by Ben in self check out! He pointed me in the right direction of what I needed! Every single question I asked he answered perfectly. I even had some trouble using the self check and he was on it! Ben needs a golden star! He is awesome! read more

I arrived here at 12:41 am on 05/06/2021. I exit my vehicle and begin to run in quickly for a bag of ice as they close at 1 am and i dont want to hold them up. As i am walking up to the west side entrance a man is escorting out an elderly woman in an electric wheel chair. He informs myself and another customer running in that they close in 10 minutes (which is inaccurate) and that we need to hurry up as there is a large "party" in the store already. I am also yelled at by this man that i NEED to wear a mask and that i will absolutely not receive service. Well even though i have been vaccinated and have evidence as such, i still have a mask around my neck. As i walk in i raise my mask and grab the ice and use the self checkout to help the line so that the employees can try to leave on time. I walk out and this man is still assisting the elderly and waiting to return the electric cart to the store. They happen to be parked next to me. As i put my ice in my vehicle i ask for his name which is Warren, or so he says. This employee for your store shows me quite a bit about his character. First I do not need to be yelled at as i enter the store, and then threatened that i will not receive service. This man was attempting to use store policy to dissuade me from coming into the store, as i can easily tell he is already frustrated that he needs to help the elderly out as well seeing more customers arriving and he wants to get off work on time. I do understand that dilemma as i worked shitty jobs before as well. This person will be a detriment to your business as long as you keep him. I run a large staff and my crew will never treat or talk to a customer like that EVER. I surely hope he is not union so that you may free the job up for someone that will actually appreciate being there. Good jobs are hard to find kid, and you likely wont have the chance at a good one with that attitude. read more

I have a long list of complaints! I agree that the checkers are unfriendly. They act like it's a bother to do their jobs! The bananas have hard centers, like a stem running through them! The 99c bags of apples or other fruit intended to help people are often to rotten to be good for anyone! The meat man is really nice, friendly and helpful! read more

This Ralphs is very clean with a pleasant, up-to-date environment. It has great meat, candy and liquor selection. The produce is very fresh. Also, they contributed 300 high-quality, decorated shopping bags to the Simi Valley ACTION Christmas Shoppe charity. read more

This is a terrible store. It is dirty and the employees are rude. I went to the deli counter and the employee had her mask hanging below her nose. Here we are in the middle of a pandemic and they have a recording going on over the loudspeaker in their own store to wear your mask over mouth and nose and their own employee has hers hanging below her nose. She is spreading her germs over everyone's food in the deli. There are a lot of homeless people hanging out in front of the store and trash all over the parking lot. Two lanes open on a Sunday morning with long lines. Last time I will ever go there. I will be taking my business to Stater Bros. or Albertsons. read more

The groceries are organized on the shelves including fresh air and products. Don't forget your Ralph's card that will save you couple of $$$. However, there are a quite amount of products that is much cheaper in other grocery's stores. Overall is super! read more

*AMAZING!* Kristin made me a Housemade Deli Sandwich made with Roast Beef, Swiss Cheese on a soft and buttery croissant! Completely worth the wait! Dont get upset while waiting... it is made with love and tastes heavenly. Thank you Kristin! read more

I happen to like this store and am very surprised at the reviews. I live much closer to Albertson's but find the prices at Ralphs to be far more reasonable. Even if it is out of my way, I always drive over there on Friday's after work. I've always had friendly staff helping me in each department. When I go to the produce section there is always someone stocking and asking how I am. Today I went to 3 different grocery stores on my lunch break and couldn't find what I was looking for but of course I called this location and they have it. The only thing I wish they carried is grassfed butter. read more

If only there's a 0 star i could choose. From cashiers to the manager. Very terrible people! Seems like they don't like their job!

Gross. No one cleans carts, no wipes available. Food items not in stock. Kroger doesn't care about customers or employees. A terrible store compared to vons, sprouts, or stater brothers. I will not be going back. read more

I always shop at Ralphs, the store is always stocked and I like Ralphs' products. The cashiers are all nice, except for one girl, she may be the store manager, her name is Maryam. I would tell her to be more humble towards customers and her coworkers and have a more appropriate work attire. read more

I found their prices to be reasonable, and ended going there twice in days for sale and specialty items. My daughter in law also shopped there for Thanksgiving. Yum. I bought vegan butter and frozen macaroons in a variety of flavors, both reasonable and available. The store is well stocked and pleasant to shop. read more

Stopped by this morning to pick up some fresh bread from the bakery for breakfast and also some juice and sparkling water. At checkout, my total came out to $30 which I thought was really pricey for the minimal items I purchased. I didn't want to hold up the line so I paid first and then immediately checked the receipt before leaving the store. The cashier charged me for 21 bakery items!!!! Instead of the 2 that I purchased! I went back and showed her the receipt to get a refund, at first it didn't seem like she believed me but then I pointed out that I had yet to leave the store since probably less than a minute has passed. Unpleasant experience overall due to the careless cashier mistake and poor unapologetic attitude when I pointed out the error. In the end, I did get my refund but I doubt I'll be returning. For those who continue to shop here, check your receipts!!! read more

I love this Ralph's store. It's set up just like the one at home so I can find everything I need quickly and the people are really friendly and helpful. I couldn't ask for anything more. read more

Absolutely the worst grocery store in town. Always 1 person working the deli counter at lunch time, their busiest time. You will wait forever to get your food. I only come here by default and this is standard operating procedure. No coffee bar, ghetto store. Stater Brothers and Sprouts should hopefully break you. You suck. read more

On 4/14/2015 I was parking my car in this Ralphs parking lot when suddenly a man jumped in front of my car and slammed his fists on the hood of my car. He then came to the driver side window which I had open & punched me in the face 2 times and then grabbed for my neck. If it wasn't for the actions of several bystanders I cant say how badly this could have turned out. 911 was called & the police came & got the man-but not at any time was there a security person patrolling the lot nor did anyone from Ralphs come outside to see what was going on. Any woman going to this store please be aware of this incident - I will never go to this particular store again read more

I came here for a sandwich at lunch. The guy was slicing onions for his supplies. He told me I would be helped in just a moment. He cut the onions on the slicer and I took secret joy in the resulting tears and squinty-eyes. He piled up the veggies on the sandwich, the lettuce was kinda weak looking, but he did his best. He then sliced me some turkey and put that on there. The sandwich was okay. I've had better from there. I've noticed some Ralph's have a list of named sandwiches they make, and they're not big at all, while others make gigantic-two-meal sandwiches. This was the latter version of Ralphs. As a grocery store, it's pretty good. It's a clean place. Normally i get cookies or some sort of bakery items for my co-workers, but today I didn't. I'll more than likely go back...and probably get some tasty cookies. read more

Horrible customer service. I bought some baby formula and forgot to punch in my number for the saving, didn't have time to ask them to fix so I figured I'd go back later. Went back two days later and said it was never on sale. Even though the receipt says I could have saved and earned points had I used my savings card. That was a $12 savings. Now I remember why I had stopped shopping there before. Guess I'll have to start shopping a vons again. read more

The place needs to be tore down it's a mess and a lot of expired food. The produce guy was a complete a** when I asked why the potatoes all have green sprouts coming out of them, he got pissed and said "whatever" I said wtf whatever me you MF'er. I'm the customer you treat me like one. I just went to make dinner and pulled out the ground sirloin two days ago and it's rotten and smells bad. The date says till 8/25 They put new sticker dates on items that don't sell. So we are buying old food. You're not getting me sick Ralph's and your horrible customer service sucks. Clean up your act. read more

I'm relieved to see the other bad reviews. I'm still surprised there were so many people there. Their produce has always been abysmal and it actually got worse in the several years since I went there. I got a$25 gift card from work or I wouldn't have gone at all. Same high prices, extremely low quality, little or no variety, and dismal surroundings. I would rather sell the $25 card at a loss next time than EVER shop there again. Disgusting!!! read more

This is a dirty smelly store. There was not one single carton of eggs in the store. A lot of the food is past expiration. They NEVER have the advertised special and checkers and management are rude. The $ should be $$$ because they'prices are more than any other store in town. read more

Wish I saw reviews before I entered this store. What a terrible store. One star is way too much. Poor customer service and poor quality. Never again. read more