Ordered the half pound sweet and spicy chicken bites box. The item I received was the original chicken bites, not the sweet and spicy, but I did not discover this until having left the restaurant. So I returned to give the staff a chance to correct my order; The cashier did not speak to me at all, and no apology was offered. I was given a replacement item, and only after I had left again, now for the second time, did I discover that it wasn't the half pound sweet and spicy chicken bites box, but a small order of chicken bites with fries included in the box - so, half the amount (or less) of the chicken that I should have received. So I returned to the restaurant, now for the third time, and once again did not receive an apology and barely any verbal communication from the cashier - unbelievable and unacceptable. I was treated as though *I* was the source of inconvenience a as if I wanted to make 3 trips to Rally's before they got my order right. This is perhaps the worst customer service I've ever experienced. At least apologize for screwing up! read more