Worst drive thru to ever be in. Long waits, missing items on food and extremely rude staff that make you feel like you're inconveniencing THEM. Don't waste your time coming here it's NOT WORTH TRYING OR WASTING YOUR TIME. read more

I ordered food from there earlier. My food was nasty was cold. I didn't get what I ordered. My fries were owed. My drink was not a large. My fries was not a large. I called back up there to get my remake the manager on duty named KP was refusing to make my order I would not place an order with these guys ever again. They are rude. Disrespectful on the phone. They don't want to pick up the phone at all when u call there read more

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Put in a mobile order ahead of time, had to wait 45 minutes at the drive thru with only two other people in line. Burger and fries were ok. Worst chicken sandwhich Ive EVER had. Dont bother eating here read more

my burger was okay . It could have been way better in my opinion. The customer service wasn't that bad it was better than when i last went .

Really disappointing experience. Cold food and small portions. Never ordering from here again. I was in town visiting family for the holidays and ended up ordering delivery from this Rally's location on a weeknight via DoorDash. I ordered a large Big Buford combo and a 5-piece Sweet & Smokey BBQ Boneless Wings. I grew up near a Checkers and used to go there weekly for hot and fresh burgers with the grease still dripping off then and fresh-out-of-the-frier fries. Boy was I wrong to have those expectations when ordering from this sister chain. The "Big" Buford I received, minus the bread, looks nothing like anything pictured on their menu and was flatter than a hamburger I could have gotten at McDonalds for a fraction of the price. The burger itself was just... cold. Not "this order has been sitting out for too long" cold. The vegetables were cold and so were the meat patties. No sort of heat transfer happened at all between the two. Had the meat patties been hot at one point, the vegetables on the burger would have been at least warm and not ice cold and crisp. It was as if the meat patties were never hot to begin with. The "large" fries were half full and, to no surprise, cold as well. Again, not warm. Cold. Cold to where they didn't have a snap of any sort to them and were just stiff and tasted of cold grease. Like when you have leftover fries and they were sitting on the counter all day and become limp and whimpy. The one exception to the meal were the boneless wings, which were hot and fresh but absolutely doused in BBQ sauce to where they were swimming in maybe half an inch of sauce in their box. They were still good and edible though. According to Google Maps, this Rally's location was only a 3 minute drive away from the hotel I was staying at. According to the text message updates I got from DoorDash, my order was received at 10:32pm, the order was picked up at 10:52pm by the Dasher, and the order was delivered at 10:55pm. This confirms the 3 minute travel time between the Rally's and my hotel. Giving the absolute benefit of the doubt that the Rally's started my order the second they got it at 10:32pm, and the Dasher picked it up 20 minutes later, the food should have at least still been warm. I've ordered things from across town that took 45 minutes to an hour to deliver that were still hot and edible. Looking at reviews for this location, cold food and low quality seem to be a consistent thing even for dine-in orders. There's really no excuse for this. I ended up getting a partial refund from DoorDash on my order due to the complaint that I sent to them about this location but, my goodness. I tend to keep and open mind and encourage others to do the same but I need to break that mantra for this one. Stay away from this location. read more

Rally's - "Big" Buford and "Large" Fries - Burgers Near Me - Jacksonville, Arkansas

Sooooooo good, I don't get how people think that this is a bad restaurant except they can get your order wrong otherwise rally's is a very good restaurant read more

placed pick up order on 08-18-2023 per website instructions @ 2211 n. first, Jacksonville, Ar 72076 for 5p.m. pickup. upon arrival at "poorly designed pick up lane only" and waiting several minutes to be acknowledged, was told by the rude and obstinate MOD (manager on duty) they did not accept "on line orders". suggestion to Rally's: revise your website or properly train your employee to conform with your advertising read more

Food was terrible. It was undercooked and cold. Customer service doesn't exist here. I would recommend to never EVER stop here!

Took forever and ended up throwing most of it away. Gross. Super messy, could hardly eat it.

The staff was occupied with other workers and their dates than preparing my order correctly. The french fries were cold and my drink had very little ice. No napkins or condiments were included. Although I asked for both. Not sure if I will return, unless I am desperate. read more

I spent over $30 on food just to receive it COLD, HARD, and Nasty!!!!! I no longer like Rally's.

I ordered two meals, one was an order of wings and I was told they'd take 10 mins make. After waiting 20 mins I found they had forgotten my second order. I waited for that then got home to find the wings were boneless, not what I asked for. The food tasted horrible, I don't like to waste money but it wasn't edible. Everything tasted like it was cooked in old grease. It went in the trash. read more

Customer service is nonexistent in this location. Your order will be wrong you're food will not be fresh and you will receive attitude when you try to correct your issue! Stay away from this location read more

I usually enjoy a big Buford meal at Rally's, but this one left me very disappointed. The fries were hot and tasted great but my burger was cold. So cold that I was afraid to eat it. The cheese wasn't even melted. I hope that the one bite I did take doesn't make me sick. Won't be stopping at this location again. read more