Forget patient rights here, these guys make sure most people can't access their Rx by the poorest…read morehours imaginable. It's taken me 4 days to get time around work to get to my medications. During that time I've been in horrendous pain and agony. Do they care? Nope. Open at ten am on weekends but closed by the time most are off of work. Of course they take a lunch and close the entire pharmacy because who's ever heard of staggering lunches to assure people's needs are met? Why bother having a pharmacy at all? Close this place and let community needs be met by a pharmacy that gives a flying crap.... cause this one doesn't.

Do not go to this Pharmacy…read more For the past two years and across multiple surgeries this pharmacy has failed to complete its basic function in filling prescriptions on time, if at all. My doctors have complained that the pharmacy will say refills or updated instructions were not received - and they were sent multiple times. In one case, my doctor called it in herself and they still denied receiving it until someone finally located it. The Pharmacist on duty is barely able to be baseline polite and can barely contain her distain or convey the basics should there be an issue (ex: "we need an updated Rx on file"). Rite Aid needs to invest in basic operations and customer service training for their Pharmacy department ASAP. It's an odd contrast for a store with staff cashiers that welcome you as you walk in, and have a sign on the front door that says "spread kindness". And the entire time their Pharmacists are not being polite let alone kind - and are not completing basic operational duties well if at all. I understand we are in a healthcare shortage that includes Pharmacists, but Rite Aid can and should do better to have customer service and bias training for their Pharmacy staff. People are not okay over there. I've tried to stick with it because it's so close to where I live and I want to spend my money in Benicia. But these Pharmacists are making doing basic business near impossible. And? They also give out incorrect information when they do. My doctor has had to call them multiple times to straighten them out and we are both tired of it. I'll be transferring my prescriptions and filing a complaint with corporate. It's really not okay to treat people without respect or dignity, no matter what brand you are.

I had an excellent experience with CVS customer service. I originally purchased a heating pad for…read moremy fiancée, who is currently pregnant and really needed it for lower back pain. I contacted CVS customer service first, and they let me know I could return or exchange it at the CVS I purchased it from or any other location. I went back to the same CVS, and Elsa immediately helped me by getting the manager, Eric. RJ then assisted with processing the return/exchange, and the entire process was flawless and seamless. Everyone was extremely helpful, welcoming, and genuinely eager to fix what I came in for. There was zero hesitation, no pushback, and absolutely no hassle. They scanned my receipt, checked to make sure the item was in stock, grabbed it for me, and I was out the door in less than two minutes. Seriously one of the smoothest customer service experiences I've had. If I could give a million out of a million, I would--but since that's not an option, I'm giving a well-deserved 5 out of 5.

Through the decades, I've been to this store less than 5 times…read more Cashier Heidi was quite a sourpuss. She acted annoyed when I told her I've forgotten how to use my OTC card since I've only used it once/twice at their branch. She brusquely asked if I was a member. After telling her I don't remember, she curtly replied "then you're not a member" without even bothering to check with my phone number. I asked her if she could check with my phone number, and she tersely replied "what's your phone number?"; she found out I was. The whole time, her demeanor was frosty, unwelcoming, and rude. There was no smile, no kindness in her eyes; just plain condescension. It's really bad for the business and clients if a client-facing employee obviously doesn't like her job and is ill-mannered. Her character clearly showed, and it was apparent that she wasn't "just having a bad day". And just in case she'll make an excuse of "having a bad day"; no matter what, you never bring your problems to work. When you work dealing with customers, a little warmth and kindness never hurt anyone. After the transaction, and before going out to the exit, I quietly told her "you know what, you could do better with a smile"; she tersely and frostily replied with the same cold eyes and hard, unsmiling face "have a good day". Before encountering Heidi, I've never heard "have a good day" spoken in such a robotic manner, with an attitude furthest from what the phrase supposedly means. Have some warm chicken soup, Heidi. Hopefully, it'll take you out of Mordor even for just a few minutes.

This Rite Aid is "open" but it looks like it's going out of business. The shelves are mostly empty…read more Items that are available are mostly locked up behind display cases and to find somebody to help you is pretty much impossible if you actually wanted to get something out of the case. I went to purchase some cold medicine which had to be obtained from behind the counter at the pharmacy due to the ingredients. At least there was a pharmacist or a tech there who could help me. Most every day basic items that you want are not available. They carry thrifty brand ice cream so I went to the freezer case to look and they have one flavor which I decided to get. The freezers are so full of frost that each time I opened the door a bunch of snowflakes blew out. When I went to the register to check out, there was nobody there. I looked around and looked around and looked around and did not see any employees. Finally, I heard some rustling from an aisle way at the back of the store and walked over there and saw an employee doing something stocking perhaps? Anyway this place should just close because it really isn't serving any purpose. Maybe the pharmacy is doing something, but it feels like going into an abandoned building.

They were closing the Sacramento store going out sale everyone one was nice and helpful at the…read moreSacramento Store

Boaz was extremely helpful in the pharmacy, polite, quick and helpful…read more Would return to this pharmacy in a heartbeat.

I called multiple times to have my medication filled... they did not have the right dosage of…read moremedication so I had to adjust the dosage according to what they had available. Then they refused to fill the medication and made my Dr cancel and rewrite the script. This medication is necessary for me to work. They were hanging up on me when I would call and being entirely unprofessional and unhelpful towards me . My Dr was also getting frustrated with them as well .

Our little family stopped by on Saturday afternoon. It was hot out and I needed a dress to cool…read moredown! Not to mention our car was in need of a sunshade since the seats were baking! I would highly recommend this great location, sweet and helpful staff and everything is well-stocked! Love my new beachy sundress and our new tropical sunshade!

Store is changing around, so the food items shelves were somewhat bare. However, I found the…read moremajority of the itemsI needed. However, I came in here for a new propane tank. Definitely cheaper here than Home Depot and Walgreens. Both wanted to charge $67. Walmart had it for $54.99. Lastly, I dislike that our cashier, Kevin, needed support from a manager and as usual... one could not be found. There were 2 cashiers on the left side of him that watched him scramble around looking for support. Instead of helping without being asked, they stook arrive taking amongst themselves. Finally, Kevin did ask and one came over and helped at that point.

Target in Vallejo looks good outside and most of the inside. The store is pretty well stocked and…read morethe few workers I met were pleasant and helpful. Weekly sale items can be good value. Compared to Target where I live, this one is pretty messy, especially the clothing department. Clothing on the floor is not picked up. Who wants to buy clothes that was piled on the store floor? Does store management care? There must be a big problem with pilferage at this location. Even socks and underwear are under lock and key. You have to press a button for a worker to unlock for you. However, I like the self-serve checkouts. I guess it's not so bad here that management removed them.

This store is convenient getting the stuff I need. They also have self check outs, for online…read moreorderes the drive up or pick up is also available. There are plenty of parking space and it is conveniently located next to different stores and different businesses walking distance. I never had problem here and I have tried store pick up, drive up, or in person at the counter or self check out.

The Pharmacy department is amazing. They work like a fine clock and are always giving me…read morerecommendations on how to save on this or that Rx. This store is phenomenal.

I'd like to start by saying that the employees of this CVS location are exempt from this review…read more It's not their fault that they work for an evil empire. The pharmacy staff and employees have always been courteous and helpful to the best of their abilities. However, CVS is a monster. This organization is evil, and to detail that statement is beyond my ability to elaborate on in this short review. I will say this; the new pharmacy set up is awful. It is not HIPAA compliant because you can hear word for word everything each patient at the pharmacy window is saying, including their personal information, their prescriptions, etc. To make this matter worse, CVS has installed thick plexiglass between the pharmacy worker and the patient. So the patient has to basically yell in order for the pharmacy worker to hear them. Therefore, half the store can hear the person giving their name and birthdate, etc. So consider that hundreds of people are walking through the typical CVS pharmacy line per day and yelling at plexiglass... it is disgusting to see the spittle that is all over the glass and rarely cleaned. These employees are always shortstaffed and now they have to clean plexiglass between customers? Ick factor high. I need to find a new pharmacy. Lastly, don't ever try to call this pharmacy because you'll be thrown into an AI hell hole. You will not speak with a human being. If you're lucky, you will end up in a voicemail and get a call back.

Recently the CVS Pharmacy we have used closed. All accounts were transferred to this location on…read moreAdmiral Callaghan. My first experience with them was absolutely horrible. After a routine doctors appointment my medication's were sent to this pharmacy. Keep in mind, these are medications I must take daily. One day prior to refill. I called to confirm the medication is in stock and was assured that I could be picked up the following day. The following day, I called again because I did not get a text message like I typically do when meds are ready for pick up. I was informed they had no record of refill from my doctor. I called the doctor and let them know and the prescription was resent. It's now Friday morning and I'm wondering when I will be able to pick up my meds. I call again and leave a voice message. A clerk calls me back to tell me my meds cannot be filled because the doctor is not registered or licensed. I promptly call and wait to speak with a pharmacist and explain ~ "this can't be the case". They resend a request for a new prescription. I called the doctor's office and it looks like everything's going to be cleared up. We are three hours from CVS closing and I'm trying to follow up... "When I can pick up the meds?" I call again and speak to a clerk. I am told they are out of stock. I can't even believe this is happening. We're going into a weekend and I have to wait till Monday??? This is not possible. They tell me they will transfer the prescription to another pharmacy in another city. I call the pharmacist of that CVS location and they tell me the system will not allow the transfer. Fast forward to Monday. It's 6:40 PM... I'm finally picking up my prescription ~ now 4 days late & they close at 7PM.. Ironically, the lady in front of me was picking up depression, meds, and the same thing happened to her AT THE PICK-UP COUNTER! They told her they did not have time to run payment through insurance so she would have to come back the following day. Lastly, there were 9 people still in line that were told to come back the following day because, " WE ARE NOW CLOSING" Something is seriously wrong with this pharmacy. Aside from pharmacist Kaley, the front staff was uncommonly RUDE. I will TRANSFER my meds to another pharmacy ~ NOT CVS BRAND! WHAT CAN CVS DO BETTER? Corporate should look into AI for medication fulfillment. I'm not one for technology to override employment of humans, but obviously CVS is struggling and doesn't have the ability to hire sufficient and trained staff. Bring in good pharmacist for QC and let AI do the rest. When possible, run deliveries through the mail.

The pharmacy hours are not the same as the store hours…read more Monday through Friday: 9 AM to 7 PM. Saturday: 10 AM to 6 PM Sunday: 11 AM to 5 PM. Well finally! I managed to link my Extracare account with my main CVS account! CVS without the extra care program is nearly useless. You get some coupons every time you fill your prescription, but that is a very limited reward program. However, once you link it to extra care, CVS becomes much more interesting. All the extra care sales come to play and you get a coupon which stacks on top of the sale. As far as I can tell all the prices in the store have been adjusted for the dollar coupon you receive every time at the pharmacy. Which makes every item in the store more expensive than their rivals. But once you add the coupon to whatever extra care specials are available, the prices become much more attractive. However, their inventory is still pretty limited compared to a big box store. It seems to me that your best bet is the coupon play. Generally, this means you're picking off a few items where the coupons, the loyalty program, and the specials all stack. I noticed the specials sell out quickly. so the specials are even more limited than you can imagine. Well, with the reward program, they've enticed me into buying one item per trip. If it sounds like I'm not enthused, you're right. At the present time I feel no need to go to CVS unless I have a prescription I wanna pick up. Pharmacy hours are not the same as the store hours. The pharmacy is still a five star experience. The store has risen from a zero star experience all the way to a two star experience.

I've had two separate, equally frustrating experiences at this pharmacy. Both times, I was told my…read morebaby's medication would be ready in 20 minutes. After waiting an hour and a half, I was told it hadn't even been started. It is incredibly upsetting to be given a specific timeframe only for it to be completely ignored. There is a total lack of urgency and communication here, even when it comes to essential medicine. I won't be coming back.

This place is a total joke. I wouldn't come here if I didn't have to. I can to pick 3 prescriptions…read moreup. Only 1 of them was ready and was told 15 minutes for the others to be filled. I decided not to wait and came back the next day. Guess what? They STILL weren't ready and gave me the same line "15 more minutes". I don't believe them. If you're not going to do what you say you'll do, then why are you in customer service?