How do I share to the world what an amazing miracle that was performed on me on feb. 9th 2011. I…read morehave worn glasses since the age of 7 and I was in a position to have lasik surgery now at 44 yrs of age. I was overwhelmed with the joy in my heart when the procedure was done(less then 20 minutes might I ad) and I could immediately see a difference. It is now been on week today and I see 20/30 and before that I was a negative 7. and negative 6 in both eyes. Now if there is a person out there that reads this and has any doubts, don't. I prayed for god to restore my vision to what i couldn't ever remember, and what a blessing he sent down to me. I want to thank Dr. rynerson for the kindness and the wonderful work that he took in my eyes. I am truly truly blessed and overwhelmed with joy.

My recent experience with Love & Warden was deeply frustrating and frankly unacceptable…read more Following an examination with Dr. Bray, I was explicitly told that coordination with my cataract surgeon's office would be necessary for proper follow-up care. That coordination never happened. Despite clear direction and the importance of continuity between providers for something as serious as cataract treatment, Love & Warden failed to communicate effectively with my surgeon's office or help facilitate the necessary follow-up appointment. As a patient, I should not have to act as the go-between for two medical providers who are supposed to be working together in my best interest. Equally disappointing is the excessive time patients are required to wait in their office. The delays for what should be routine exams are unreasonable. You can plan on sitting well past your scheduled appointment time with little communication or regard for your time. For a practice that asks patients to arrive promptly and respect their schedule, the same courtesy is clearly not extended in return. Between the lack of care coordination and the consistently long waits, this experience has fallen far short of what I expect from a professional eye care provider. Patients deserve timely service and proactive communication -- especially when dealing with something as important as vision and surgical follow-up. Unfortunately, Love & Warden delivered neither.

I got glasses about 2 months ago. Two weeks ago they fell apart. A screw came out. The glasses…read morewere sitting and when I picked them up to put on, an arm stayed behind. Normal wear no rough stuff. Not happy at all.

Eye doctor is great. All the frames in the store are filthy and the store could use a good…read morecleaning. There seem to be employee training gaps as some are good but others seem to be on their first day.

I am from Michigan and was visiting my mom in Alvaton. On Tuesday we went into the store to get my…read moreglasses tightened. The wait wasnt long. About 8 minutes. I was directed to the fix it counter and a super friendly man fixed them for me. When I get back to Kentucky I'll stop in again.

Great staff. Very personable and informative on going through things. Only negative is they require…read morethe eye scan which is an extra fee.

I had a horrible experience today, and I've honestly never been more relieved to leave a medical…read morepractice. At every visit, I am badgered by the doctor about the type of contacts I wear, despite having excellent eye health. Today I informed the doctor that I am moving out of state at the end of the week and asked do you have a printout of my contact lens prescription; and then was charged a ridiculous fee to simply be given my prescription - without being made aware of the charge beforehand. I've then asked to have a small scratch buffed out of my glasses, and was told that is not a service provided at your office - but was offered to purchase new glasses. I honestly feel that selling contacts and glasses is the ultimate goal by your staff - all about the money - and not nearly as much about the care of the patient. It's sad, really. I feel I have no choice but to inform others online with my honest review, since there was no attempt even made to rectify this issue.

The Dr I see is great, but the optic dept/area is horrendous. The older man in optic area actually…read moretried to throw a fit and yell at me, accusing me of lying about my glasses not being right for me, even after the Dr. had changed my prescription and told them to remake my glasses. Noone in the office stopped him and he escalated to acting a fool bec he thought i'd said something about him to the Dr. I had not. When i picked up the first pair, Jamie didn't even adjust them, she handed them to me and said thanks, I left and they slid down my face, I turned around and went back, still no accountablilty. The girls in the back finally gave me the number to the supervisor in Glasgow and I had to call him to get my issue resolved.

Not a good experience with the Glasgow office. Waited over an hour for a scheduled appointment. No…read moreexplanation for the long wait. Over scheduling? The waiting room was full. I won't be back.