Didn't really want to participate in a pain man. program, thinking it was just pill-related. I was…read moredead wrong! Michael Stephens encouraged me with positivity and I became more accepting. Perhaps he gave me an opportunity to see for myself. Regardless, the level of pain I was having, from several conditions and injuries, gradually diminished. I still have pain, but at least it's manageable and far less severe. I owe him my gratitude for his understanding, calm and positive demeanor, as well as his sense of humor! It helps that he is surrounded by some of the best office/patient personnel and receptionist. 5-star team!

Kaitlyn is AH-MAZING!!!…read more Called today trying to make an appointment for a client. After Kaitlyn spent almost 15 minutes listening to my situation and trying to find a solution; I regretfully discovered that OrthoNC was unable to assist. That being said, I will DEFINITELY use OrthoNC in the future based solely upon the outstanding customer service Kaitlyn provided. JOB WELL DONE! Kaitlyn deserves a salary increase.

Outstanding experience from beginning to end. Dr. Gupta and his staff got me an appointment within…read more2 days of my initial call. He recommended a procedure that was scheduled within 2 weeks of my initial appointment. His entire staff was easy to reach for questions, and communication could not have been better before and after the procedure. Thank you to Dr. Gupta and his staff for helping resolve an issue I was having for 4 years, within 2 appointments (one for an evaluation and one for a procedure)! I highly recommend Dr. Gupta and his practice to anyone needing ENT services.

I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such…read moreas him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

I saw another Dr. there that left the practice. That one was great - listened, gave you time,…read moreanswered questions, patient, etc. Because my Dr. had left, I had to see Dr. Singh. It was really bad. He acts all nice, but he is impatient and doesn't want to be bothered with questions. I asked him THREE questions and he said to me "I think you just like asking questions." To his credit he did text me to apologize. But honestly I've never experienced that level of rude before. Not only that, but he gave zero information about what to expect after my injection. Like, I did not know my face would completely flush red like a sunburn and I was going to get much worse for awhile. I did go back once more and was sorry I did. He told me "I'm not passing you off" but that is exactly what he did - sent me to 2 other doctors and spent maybe 7 minutes with me. Really disappointed in this experience with Dr. Singh. Waste of money and time.

Telehealth was very convenient, can get in quickly and always get the support I'm looking forread more

Horrible! Would never come here again. Would rather use AI to diagnosis myself at home. I was…read morehaving stomach pains with a rash on my stomach as well as sinus issues, tightness in throat, cough, etc.. and the physician did not examine me at ALL! Never examined my rash or felt around my stomach to figure out where exactly the pain was coming from. We did agree to do blood work, but she would not let me know which blood tests she wanted to order and the cost for each. She just wanted me to show up and have blood vials taken--could be 1-5 vials. Who knows! I said this was not acceptable and that I wanted to know what tests were going to be performed and the cost. They said they could only tell that to me the morning of the blood draw. I said, nope...I would like to know ahead of time so I have time to research each test and decide which ones make sense to me. They finally agreed they would call me in a few days with this information. They NEVER did!! They called, but it was to schedule my follow-up appointment for a few months from then. They also ordered some kind of sleep test for me without my approval, which of course I would then have to pay out-of-pocket. I immediately cancelled the sleep test with the company. This is a money-making racket! They clearly don't care about patient care and cost to the patient. I will NEVER return!! Lastly, the front desk people are grumpy and unfriendly, and the place is dirty. Yuck!

Synopsis - Great location, amazing staff, and everything that you need an urgent care to be…read more I was in search of an urgent care that would provide a medical examination for my commercial drivers license. The Wake Forest location came highly recommended to me as an urgent care that not only could do the examination, but could meet any medical needs. I now completely agree that this location is truly amazing. The staff were absolutely incredible, the facilities were new and fresh, and my visit was treated with respect and kindness. There really is not much more that you could ask for. This will certainly be the place that I go for any pop-up medical needs. 5 Urgently Caring Stars out of 5!

MyCare 365 is a decent choice when it comes to needing to visit an urgent care…read more Parking is subpar and when it's busy, can be a hassle. Waiting time is always better first thing in the morning but they do their best to get you in quickly, much better than the ER's waiting times. The doctors/nurses at MyCare are very kind people and make you feel comfortable. However, the front desk staff aren't the friendliest people the few times I've come in. Healthcare in this country is unreasonably expensive, and unfortunately, when I needed my ears checked and all that was needed to be done was to clean them out, my bill was over $200 after insurance. If the need arises, MyCare 365 is my preferred urgent care location, albeit the high healthcare prices.

Best Professional Service I have had in a long time. Followed the recommendations and the results…read morewere astounding. Highly recommend.

Angie, Brooke, Amanda, Emily, Sarah, Jenn, Kayla, Emma, and Sherry make this place special! Every…read moretime I walk in, I am warmly greeted and promptly seen by Angie, Emily, or Sarah (so far). Throughout the office visit, they are thoughtful and keep me informed of everything they are doing during the visit (e.g. steps in The Perfect Peel, areas where filler will be used, warning when I am about to be zapped by the laser, etc.) and are constantly checking on me to ensure that I am as comfortable as possible. After years of tanning beds, no facial sunscreen, harsh skincare, and only having Botox done quarterly instead of treating the entire surface with skincare and maintenance services, I have had a lot to catch up on over the last six months, but I can say that I am on a simple day and nighttime skincare routine and that, plus a BBL treatment, two chemical peels, and some hydrafacial action has DRASTICALLY improved my skin texture, pore size, hyperpigmentation, elasticity, hormonal and fungal cystic acne eruptions, etc. etc. etc. My results are always WAY BETTER THAN MY EXPECTATIONS! ALSO, the ladies at PrimeMD are ALWAYS working! Rather than selling services via social media, these platforms are used for educational purposes and responding to patients and potential patients that may have questions outside of regular business hours. I guarantee that every medical provider is an expert in any and all technologies, products, and services that they offer. From my personal experiences with aesthetics over the years, that is basically unheard of. I had been dealing with this rash on my chest for MONTHS and had been on topical and oral antibiotics, had had multiple blood panels done, and was even taking a large dose of allergy meds twice a day for WEEKS. Angie looked at my chest and recommended that I use a couple of drugstore products that help with fungal folliculitis and within DAYS, the rash was resolved! Another bonus: the facility is STATE OF THE ART but not "cold". It is warm and cheery, just like the staff! I HIGHLY HIGHLY HIGHLY RECOMMEND!

Amazing. Great staff. Dr Greer was the best. He listened to me... took time to explain everything…read more wa thorough and had great follow up. I switched from another ortho because the previous one was lacking in all of those areas !! I would highly recommend Wake Ortho.

Wait time in exam room was an hour and a half without any updates from staff. I finally had to…read moreleave for another appointment. The front desk did not offer any explanation or help. I sent a message through My Chart the next day to Sean Childress, the PA I was supposed to see. He did not have the courtesy to respond. It is unfortunate as I was in need of follow up care. I was subsequently seen at Duke Ortho and received the important follow up treatment I required as a result of complications.

Brought my dad here for a consult, experience in the back was great but I could hear the lady at…read morethe front desk I think her name is shawn gossiping about another patient I thought that was very Unprofessional..

Bad initial review - unpleasant experience and painful...first exam in Wake Forest..procedure…read moreoccurred in Briar Creek. Dr. Holman, who did not do the procedure, followed up in Wake Forest office regareding initial procedure. Reexamined area, took xrays and I was satisified with his professionalism and attempt to resolve the intial dissatisfaction.