I had great initial service. One of my new hearing aids had a problem and they were fantastic in…read moregetting me a new one within a week. I highly recommend them

First let my say Josh is a great guy and did his best to help me and it was my fault that I did not…read morereturn the hearing aids in the 60 day warranty period but I kept thinking I would finally come to a point where I would be able to use them which never happened. They keep falling out no matter what I do and to keep going back with no results was no longer an option for me. I just want people to know that this product can be bought at Costco for far less and I believe it will still be No good as a friend got them there and returned them, so I believe the product is a problem not the provider.

Very courteous staff, easy to set appointment. Professional testing and easy to understand…read moreresults. Worked with my insurance and budget I am extremely happy with my experience and treatment.

I saw Dr Gupta for a baseline hearing exam and found her to be very thorough and professional. I…read morehighly recommend Triangle Hearing Service!

This review pertains only to the front desk staff which not only incorrectly moved my appointment…read moreup by 30 minutes, but which also did not offer even a hint of apology for wasting 30 minutes of my time sitting in the waiting room. While the sign on their wall states "We take Pride in your health," perhaps they should actually do as they say and genuinely take pride in executing their tasks in an accurate and professional manner. This place is cancelled after they finish treating me.

Good luck getting your medical records if you need them. I've been trying for a week. Multiple…read moremessages, they don't call back. If I had a fax machine, MAYBE I could get them, but I'm not at all sure about that. Records belong to the patient and MUST be provided.

Excellent, knowledgeable staff. I've been going there for 3 years and have been happy with their…read moreattention to detail and helpfulness with everything from getting hearing aids to fit comfortably, to setting up apps quickly and easily. Daily walk-in hours at 11am are helpful, but the wait can be almost an hour, which may be fine for retired folks, but not for workers.

I have been going to Cary Audiology for about 6 + years and I find them great to work with and the…read morelisten to my issues and are able to reprogram my hearing aids to how I like them and make changes that I feel help me. Thay are easy to work with and really friendly. They even have walk in hours. Truthfully, they made a big difference in my life, and I am amazed at what I can hear now.

Horrible customer service with no sense of urgency. I sat in the waiting room for over an hour…read more Doctor seemed great at first appointment but will not be going back. The woman tried to double bill us and were overall rude!

Saw the PA in the Cary office for severe ear pain because I could be seen the same day. She…read moreexamined and sent some drops and steroid pack which I immediately started. I told her I had already tried an antibiotic and Ibuprofen with no relief. The next day the pain worsened and I could not function. It was throbbing like crazy continuously the entire day no matter what pain killers I tried. I tried calling but you never reach a person and have to keep a voicemail. I requested the PA to check on the ear swabs she had taken (to see if it grew anything) and send me antifungal drops as the oral antibiotic tabs, prednisone and antibiotic drops were not helping (Please check my voice mail). I waited the whole day and finally somebody else called at 5:12 pm asking me to call back. I called back and it went to answering service and they asked me to go to ER if I was in severe pain. The woman told me that they are not allowed to consider it an emergency and contact the on-call doctor as I had not had surgery in the last 10 days. She told me they cannot do anything and I can go to ER or call the next day. I had already called that day and the PA never answered. This is horrible customer service. I am a medical provider myself and we never go home without answering every call we get that day. This is complete negligence and totally unacceptable patient care. I will never recommend this practice to anybody else in the future.

Nice, beautiful, clean office incredibly friendly receptionist, and the audiologist was very…read moreinformative and gentle. Highly recommend this location for someone who is seeking a hearing test.