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    AccuQuest Hearing Centers

    4.5 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    Mann ENT

    Mann ENT

    2.0
    (4 reviews)
    0.5 mi

    Horrible customer service with no sense of urgency. I sat in the waiting room for over an hour…read more Doctor seemed great at first appointment but will not be going back. The woman tried to double bill us and were overall rude!

    Saw the PA in the Cary office for severe ear pain because I could be seen the same day. She…read moreexamined and sent some drops and steroid pack which I immediately started. I told her I had already tried an antibiotic and Ibuprofen with no relief. The next day the pain worsened and I could not function. It was throbbing like crazy continuously the entire day no matter what pain killers I tried. I tried calling but you never reach a person and have to keep a voicemail. I requested the PA to check on the ear swabs she had taken (to see if it grew anything) and send me antifungal drops as the oral antibiotic tabs, prednisone and antibiotic drops were not helping (Please check my voice mail). I waited the whole day and finally somebody else called at 5:12 pm asking me to call back. I called back and it went to answering service and they asked me to go to ER if I was in severe pain. The woman told me that they are not allowed to consider it an emergency and contact the on-call doctor as I had not had surgery in the last 10 days. She told me they cannot do anything and I can go to ER or call the next day. I had already called that day and the PA never answered. This is horrible customer service. I am a medical provider myself and we never go home without answering every call we get that day. This is complete negligence and totally unacceptable patient care. I will never recommend this practice to anybody else in the future.

    AccuQuest Hearing Centers - hearingaidproviders - Updated June 2026

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