I was able to get an appt for my 95 year old mother in a…read morematter of days. She had lost her hearing aid at her assisted living facility and desperately needed new ones. Max was beyond friendly, patient and helpful. We were on a budget per her insurance policy. We were elated to walk out with new hearing aids !!! I feel like Max will be there if she has any problems or questions in the future. This is a place that I trust and would highly recommend.

I thought I'd be pressured into a purchase, but I was not. The audiograms were pretty conclusive…read moreand the staff did everything possible to get my insurance to help with the cost. The hearing aides are state of the art and cost nothing compared to what I'd been led to believe. Very friendly, professional staff. I'd recommend them to anyone.

I had great initial service. One of my new hearing aids had a problem and they were fantastic in…read moregetting me a new one within a week. I highly recommend them

First let my say Josh is a great guy and did his best to help me and it was my fault that I did not…read morereturn the hearing aids in the 60 day warranty period but I kept thinking I would finally come to a point where I would be able to use them which never happened. They keep falling out no matter what I do and to keep going back with no results was no longer an option for me. I just want people to know that this product can be bought at Costco for far less and I believe it will still be No good as a friend got them there and returned them, so I believe the product is a problem not the provider.

We arrived at the desk with 5 minutes to spare and instead of annoyance the team was welcoming…read more Our appointment was on time and the Physician spoke with my child, the patient. She was also welcoming of my daughter with special needs! Plus. She was great to get us right in to the audiologist and help us to rule out concerns. I had also had trouble with the forms and instead of being dismissive they laughed with me and understood. I'd highly recommend coming here!

Service was absolutely abysmal and dangerous - review from an existing patient who will never…read morereturn. I have been an existing patient at Raleigh Capitol for a few years now. I have a rare genetic condition that affected the development of my ears (noted on file), so my ears are physically sensitive due to extreme scarring from multiple surgeries. This is to keep in mind when evaluating whether you would want to go to this office. The other Raleigh Capitol offices have been great...not this one. But the treatment I received was so poor that I cannot trust their offices with my hearing aids ever again. The women at the desk seemed completely unaware about how hearing aids function on a basic level to where it was frustrating. They did not seem to realize how ridiculous of an ask they were asking. I didn't do this, but I shouldn't have to divulge personal information about my health to make them understand I needed help. I was hoping this would be information that people working at a doctor's office would assume. I had an emergency and needed to get my hearing aid's tubing replaced because it broke in half. Anyone who has done this knows that this takes 5 minutes. Five minutes total to remove the tube, insert a new tube, measure the tube against the ear, and attach it to the hook of the hearing aid. I was told that this was not possible without dropping off the entirety of my hearing aid, including the hearing aid itself, and having it measured later (as in possibly days from when I would drop it off). Unlike what people may assume about the typical audiologist patient, I may have another hearing aid, but it doesn't help my hearing loss much at all. So I need this hearing aid. I don't know sign language and nobody in my life knows it. If I left, I wouldn't have been able to work. I had no other option. Also, unlike the typical audiologist patient, I'm not retired (no shame to the retirees reading this). I can't just leave work, drive 30 minutes, to spend the 3 minutes to have an ear tube measured against my ear, then drive back 30 minutes on such a short notice without significantly disrupting the workplace. It would be unfair to them. I had time before work, so I wanted that time to be utilized. I understand other patients exist, which is why I was willing to wait until that time opened up. Thankfully it did. I waited until the 5 minutes could be spent and thankfully got my ear mold, ear tube, and hook back. I believed I could finally hear in good quality and without pain. That was not the case. I don't know who exactly changed my ear tube. I saw a young tall brunette woman this time. But the only thing I do know is that you should absolutely never have an emergency situation under her care because it seems like she will be vindictive towards you and damage your things if you show up with an emergency situation. I went back to my car after the ordeal and began to feel pain in my ear canal. I took out my hearing aid and noticed a chip on the "nose" of the ear mold which goes inside the ear canal alongside the edge of the tube sticking out of the ear mold. It felt sharp and was hurting me. Did she stick the tube out from behind the ear mold and sharpen the ear tube enough to cut me? Probably not. But did she break my solid as a rock, non-rubber ear mold and cause a large crack traveling down the most "inside the ear" portion of it? Yes. I had to fix the sticking out piece by myself. However I need to find another office who can offer me a solution for my chipped and cracked ear mold. I don't want a piece to break off and lodge into my ear canal...I shudder at the thought of it. So all and all, if me showing up with an emergency situation was enough to annoy her to the point of doing such a half-hazard job that caused me pain later...thank God I did not give them my hearing aid. I spent a few thousand dollars on them. But this office does not care about the details. It's just a job. It's a money maker. Why put any more effort into it.

Everybody in the office was nice and friendly. The test were thorough and the lady who gave it to…read moreme was pleasant and informative.

l have been a customer in NC Hearing Group for 9 year. Dr. Baldwin, President,…read more Doctor of Audiology and his clinic provided me best high quality services. Whenever my aid have problem they provided the rapid and high quality repairing services free until now. I do know how many times I visited the clinic and received his services until now. I can't hep to say this is one of best hearing aid service provider and trustable clinic.

I am so thankful to Now Hear This Audiology. It is the best practice around and has the most…read moresophisticated technology in the country. My audiology care is second-to-none. The team uses a special technology from Germany to program the hearing aid (no one else in the country has it!). The precision of the device makes me forget that I have it on. They did a custom mold of my ear canal so that the device fits perfectly. As a younger person with hearing loss, I needed an easy, discreet, flexible solution. Dr. Griffin spent so much time with me customizing the hearing aid settings to allow for different performance levels at work and social situations. If you have hearing loss, you know that different levels are needed for driving, concerts, movies, conversations, the gym, etc.,. He also gave me helpful advice (little tweaks to my normal routine) to minimize the impact my hearing loss could have otherwise caused. The care extends from Dr. Griffin to Dawn who manages the office. Dawn is caring, warm and friendly. She always makes me feel so welcome and at ease, and goes out of her way to accommodate my needs and schedule. I feel grateful to have such a caring team so close here in Raleigh. I've worn my hearing aid every day for 2.5 years now and I've never had a problem with it. I go in every few months for check ups to see if I need a few tweaks to any of the settings since my hearing loss in degenerative. I get thorough attention every time I go in and believe that is why the device is performing so well and has lasted so long. No one that I come in contact with ever seems to know I have a hearing deficiency or that I wear a device. You can't see it unless I point it out. My colleagues had no idea until I started taking it out in front of them at work as proof that I had a secret defense against their bad jokes! ;) Go see for yourself why Now Hear This is the best practice in the area!

Dr. Shopovick, an audiologist, conducted a hearing examination. I was told that I had normal to…read moremoderately severe hearing loss. They suggested hearing aids which cost anywhere from $4000-6500! Everyone in the office was very pleasant and professional. I decided to get a second opinion at Costco where the most expensive aids are $1700. Lucas, an audiologist, conducted a second hearing examination. He recommended that I come back in 3 years and get tested again, but at this time I was not ready for hearing aids.

I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such…read moreas him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery.

The care Crystal provided was beyond amazing. I've never felt so at home in a doctor's office…read more Jacqueline was very knowledgeable and took the time to thoroughly answer all of my questions.

Nice, beautiful, clean office incredibly friendly receptionist, and the audiologist was very…read moreinformative and gentle. Highly recommend this location for someone who is seeking a hearing test.