They gave me an estimate very quickly. I did not have to bug them to get one. We look forward to…read moregiving them a call when it's time to do our installation.

Smart Fire Protection promptly responded to my request for service on YELP on a Saturday and…read moreprovided a fast quote. We had a leaking sprinkler head, which had caused water damage to an area of the garage. We shut off the water and had to work with a mitigation team to remove the wet dry wall and the ceiling around the sprinkler head to confirm the leak was coming from the sprinkler head itself. It was a stressful situation for someone encountering this type of a situation for the first time. Smart Fire Protection said they can come out to the house same day, which I really appreciated. The rate was higher than expected but I figured it is due to weekend pricing, and it was not unreasonable. We wanted to get the water turned back on sooner vs. waiting until Monday. Jose was professional and courteous and answered all my questions with patience and kindness. I learned a lot about the sprinkler system. He replaced the sprinkler head, checked the pressure gauge, pointed out some calcifications in the pipes to keep an eye on. He flushed and recharged the system and recommended we check back in for an inspection of the overall sprinkler system throughout the house later in the year. Overall a great experience and worth recommending!

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

Jason from General Fire came out to look over our tenant improvement project. He was on time,…read morefriendly very knowledgeable. They provided a quote promptly. While they were not the lowest, they were the most responsive and knew their business well. We had them do the work and while they were here, they also did the Annual and 5 year Fire inspection, which included the sprinkler system, fire extinguishers, Exit and Emergency lighting. The provided a written report and provided guidance needed for compliance. Their crew was professional, friendly and also knew the business. They cleaned up after themselves. General Fire Systems is now our go to for our Annual Fire Inspections and related work.

The work is now complete. John had to come back to install some piping support (which should have…read morebeen done originally) and lower position of sprinkler heads. I was under the impression that the invoice I paid when he did the work would cover the minor adjustments after remodeling was done. It did not and I received an additional invoice. Additionally, it was difficult to get him back to the house to do those adjustments in time to prevent holding up the carpenter. Overall, somewhat disappointing.

We Live Rural Surprise, & had a custom home built that required a Fire sprinkler system. After 5…read moreyears we never heard from the company that installed it . I went on Yelp to find companies that serviced our area, & reached out to several. Andy replied to me immediately, was very professional, easy to work with, on time & very knowledgeable. His price was the best out of everyone I contacted . I would HIGHLY recommend his Company to anyone looking to have their system serviced , checked out, or installed. Atttttt, Thank You so much Andy.

Andy was so wonderful to work with. Within a few weeks he was able to get us our certificate of…read moreoccupancy. He handled all of the repairs permit submittals and scheduled the reinspection. Working with him has been so easy and a pleasure. I would recommend him to Anyone and will be using him for our yearly maintenance.

I'm a roofer and I recently installed a brand new tile roof system on the home of a customer who…read morewas a bit of a handful... While we were putting a new roof on for him, one of the cosmetic covers on my client's fire sprinklers fell off of his ceiling and hit the ground... I knew it wasn't our fault and it was an improper installation, otherwise it would've never fallen off the ceiling throughout the course of a regular roof installation, but homeowners don't know that, and technically, it was (Presumably) my men hammering that made the improperly installed cosmetic cover fall off.. (and of course it was 22 feet off of the ground on the highest voltage ceiling, you can imagine someone having).. I thought about doing it myself, but not only could that be considered a violation of my license, but in addition to that, I am not trained in handling fire suppression systems... Everything in me was thinking " I've been in skilled trades since 1991, there are very few things I don't know how to do, it's just a cosmetic cover, I'm sure I could just repair this and snap it back on." but then I thought to myself, "No, that's not right... how would I want another contractor to treat one of my family members ? ..the right thing to do by this client would be to hire and pay for the best, most reputable, licensed bonded, and insured fire suppression company I can find to take care of this the right way." So that's what I did... I got three bids from the three top rated companies... One of them was only about $70 parts tax labor out the door.. but I wasn't interested in a cheap price, I wanted the job done right- so contracted with Kerry and Firehouse. Reason I did that is because I wanted it done right, plus, I'm the best in my field, and if I'm going to send somebody into one of my clients houses, and they're going to be an ambassador for me, I want the best. Kerry did not disappoint... Everything was exactly as I would've expected from someone with his reputation. I was very pleased, and even my problem client was pleased. Kerry is a pro through and through, as is his right hand man who was with him. Kerry knows how to roll with the punches, and get the job done right, by code, the way it should be done. Thank Kerry

I count on Kerry to make the house safe. He is a professional and an expert in his field. A gem of…read morea business and everyone I have recommended him to has been very happy. This is an important part of home/building maintenance.

We called Reliable Fire Protection for our annual fire sprinkler inspection, and we couldn't have…read morebeen more pleased with the experience. They were able to schedule us within just two days of our call, arrived right on time, and completed the inspection efficiently and professionally. Bryson was extremely knowledgeable and took the time to point out features of our system and answer all of our questions. He also identified that the gauge needed to be replaced to meet current code requirements and took care of it during the visit. Bryson's expertise was apparent, but just as impressive was his easygoing demeanor and exceptional customer service. It's refreshing to work with someone who is both highly professional and genuinely pleasant to deal with. We will definitely use Reliable Fire Protection again and highly recommend them to anyone in need of fire protection inspection or service.

We called because we found a sprinkler pipe leaking through the ceiling, and Bryson responded with…read moresame day service! He cleaned up well and communicated through the whole process. The quote was fair and even though the service took longer than he thought the price remained the same. Highly recommend!

Friendly ladies in the front office that are happy to help your fire protection needs. They have…read morebeen at this location since 2009 and are great safety resource. They offer demonstrations for employees to use extinguishers safely which is very useful, hands on training. Highly recommended from this Safety and Environmental Coordinator.

The fire sprinklers throughout the house were in need of replacement. Thomas and Jake were…read moreexceptional. They were informative, professional and completed the job seamlessly. I am overly pleased with their service. Also, Britany who took care of scheduling and follow-up was kind, understanding and ensured a smooth job. Highly recommend.

I had a chirping in my smoke detector, and since my detectors are interconnectable with all the…read moreothers in my house, I thought I would need someone to come out. Well, they charged me $390 to come out and install a new one..yes, $390. The smoke detector was $79 on Amazon, so the call with alarm was $311 profit. Another alarm went off. I went to Home Depot, bought the same one ($45 on sale), and installed it myself. A ladder, screwdriver, and twisting 3 wires twisted together.....$45, I would say if you have a fire alarm chirping, buy it yourself and if you can't do it (elderly), call in a handyman ($45) I don't know if their price is because I live in North Scottsdale or if that is their normal price....but it is excessive

After having a handyman replace a old smoke detector 60 days ago the new detector started chirping…read moreagain. Frustrated that the issue was not fixed i decided to have a professional do it this time. I spent the next 36 hours trying to get someone to come out to repair / replace it, I luckily found this place. Wow, how different to call a place where the person answering know what they were talking about. Most places just have someone to schedule an appointment with someone who hopefully knows what they are doing. Ivan, the technician that came out a few hours later was great. Completely checked all my detectors and came up with a solution that worked. I am safe and happy no more "chirping".