As a visiting fan, I had an average experience. Forgive me, but visiting the arena of the #1 most…read morewinning team in NCAA-W history, I expected a bit more comfort, particularly after a renovation which took place in 2019. My first impression was that parking for "event" signage was very poor/lacking, and though there was a lot of staff presence, our ability to find legal parking was way more complicated and stressful than it needs to be. We ended up finding a spot about a block away, but it required us to wait until 5pm for that particular "one hour limit" to stop being enforced. And all of the meters and lots seemed to have different limits, but all were very actively enforced by campus police. Rush hour traffic was very slow, and the roads to this arena can be gridlocked around game times.
Concessions at Fetzer Field were available in no fewer than 4 locations, which was convenient to some extent, and the selection of each was different. The selection of concessions was superior to most stadiums, including brand name Bojangles which was a nice add. The $5 ice cream, however was a puny scoop. I did not think the hand scooped novelties made sense, and I particularly question the use of "Duke" blue and white in their sprinkles. My opinion was that they should sell prepackaged frozen treats to cut the price in half! While they did offer dip'n'dots as well, I would not buy that brand either. At some stadiums I've gotten a half pint of real ice cream for less than the $5 which I paid for this small scoop in the tiniest "to go" cup you've ever seen.
Bathrooms were clean and spacious. This arena was family friendly including bathroom with baby changing table.
The UNC website says: Children six and under are admitted for free. (It used to be 12 and under, which is more comparable to everywhere else that I've been.) However, whoever was working that day must have been confused with the Tarheels' basketball arena policy, which only allows for children that are 2 and under. I begged in for my young son without a ticket. It felt strange to have to ask multiple people and find that they were not even familiar with their published policy, which I had researched beforehand.