Great customer service. On time. Driver was very accommodating and took great care of my dad!

My mom needed a medi car to get from rehab back home. I highly suggest if anyone needs this type of transport ADA compliance? Go with this company. Today, 04-08-26, Scott N. Was assigned for this transport from Lutheran nursing home. He was genuine, nice and gentle and kind. A+ to Scott. read more

Jonathan from Rainbow Road transport was incredible. He went above and beyond. He was kind and understanding while moving my mother from rehab home. I highly recommend the Rainbow team. From their booking team to final destination everything was so easy. read more

When I was released from Alden Rehab Huntley, we had no idea & I should have asked, who was taking us home, Rainbow Services, & what the charges were going to be, $110 to go 3 miles to our house. When I called Rainbow & questioned them about the pricing, the lady on the phone said that we were 4 1/2 miles from Alden to our house in Del Webb. I had my husband drive his van over to Alden and he clocked it at 3 miles. The very rude person on the phone said it's 4 1/2 miles. $110 total ‍ For 3 miles. If they add on a mile or 1 1/2 miles to each person they pick up, they should be making a nice little profit. Their Rainbow should be getting much brighter! read more

Absolutely the VERY BEST Medical Transport Service for all challenged with physical disabilities, chronic medical conditions, and surgical recoveries! Each Escort Driver is an experienced Healthcare professional with specialized training by Rainbow Road in the art of Assisted Escort of passengers with special needs. Their pre-scheduled, door-to-door, personalized attentive care can be arranged for your one-way or round-trip destinations. Give yourself or your loved ones the gift of "no anxiety" transportation! Our gratitude and kudos to Leo and to Jonathan for their terrific fulfillment of our last minute need for a rush hour round-trip! read more

If help the family member of mine the rates are very fair they usually are able to help people within 24 hours even if you've cancelled on them very polite careful clean safe will definitely recommend them to answer the phone. Can you return your call almost immediately I wish they worked with insurance that would be great. read more

I used your service on August 3, 2025 at 4:45 P.M. I wanted transport to the hospital my physicians are at, not the closest hospital. My Lady who is a retired OR nurse of 44 years at LaGrange Hospital looked for a reasonably priced transport service. Yours is most reasonable. She found you have a 5 star rating, which of course being the internet is nice but you never really know. Now we do know. You earned every bit of those 5 stars and another 5 if I could. Randy and Mark came on time, got me securely and safely out of the chair, out of my house, down my stairs and into the vehicle. The vehicle had all new looking equipment, spotless clean, and very modern and up to date. Randy made me feel safe, and Mark right there with him. I felt safe. And Mark gave a good conversation on the ride which made a bad situation much more comforting. They are great. I cannot say enough good things about these two men and your company. I am retired now, but I was in sales, and I would have loved to sell your services to all the hospitals and healthcare facilities in the area. It would be such an easy sell, and point of pride. You should be very proud of your company, service and your people. Thank you so very much, Dennis Katsis read more

A day before my brother's wedding we learned my disabled father was able to attend for about four hours. We decided a transportation van was the best idea; and this company came through with flying colors! They arrived on time, the van seemed newer and clean and the driver courteous and respectful. I would use the company again in a New York minute! read more

I had a very pleasant ride to my doctor appointment today! My driver was polite, helpful in getting me into the van and was an excellent driver. The van was very clean and I felt comfortable in it. I would highly recommend them. read more

5 stars for reliability, respectfulness, cleanliness, promptness, and attentiveness. I used this transport service for my loved one that needed a wheelchair transport and I could not have chosen a better company. My call was answered immediately and got a quote for the service right away. Their rate is so competitive, actually, so much lower than the other ones that didn't even answer my call right away. We had the most wonderful driver, Marek (sp?). He was so helpful and attentive to our needs that we didn't even think we needed. He arrived early for pick up and got us to the appointment with more than enough time. Most importantly, he treated us with dignity and respect. I couldn't be any more grateful because we were accommodated last minute without paying extra fees. Thank you, RRT! I see you rollin! read more

Communication was beyond excellent, they text you every step of the way to let you know that your loved one has been picked up and safely brought to the destination. On time and very easy to work with. read more

Easy booking process. Helpful staff. On time, clean van, great experience. Highly recommend!

A classy but expensive source of transportation for a loved one in a wheel chair. I found the equipment and driver to be first rate and very accommodating. I will definitely use again. The reservation was honored on time and the system was efficient. Can recommend as long as you can afford the top quality they provide. read more

OUTSTANDING WHEELCHAIR TRANSPORT SERVICE & OUTSTANDING DRIVER MAREK My Mom has fractured part of her back recently and so is in a wheelchair. Her spine surgeon needed her to get a MRI quickly. So, the MRI scheduler called & got her the next available appointment which was literally 24 hours later. We live in the suburbs (Plainfield, IL) and so it is very difficult not only to get wheelchair transport out in the suburbs but also to get it quickly -- without a lot of advance notice. We found Rainbow Road Transport and they had great reviews online and so I immediately called them. Despite the lack of more than 1 day notice, they said they would schedule my mother for transport. We were grateful for that. Then we got co-owner Marek who came to pick up my mother (I went along to help with the medical paperwork). He not only came a little early (wonderful) but he also was able to get my Mom in her wheelchair over the 2 steps (without a ramp!) by lifting the chair and gently pulling it over the steps. Wow! This is the best exit my mother has yet had -- better than the hospital staff. We learned that Marek used to be a home caregiver and he brings that compassion to helping all his wheelchair transport clients. He went the extra mile and actually waited until my Mom finished at the MRI (since it would be too long to get back to their HQ and back in time). He treated my mother as if she was his own mother! I wish everyone associated with healthcare and helping professions would be as kind & compassionate as Marek. In my opinion, it seems that he sees his service helping mobility challenged people as a vocation and not just a job. When we need wheelchair transport services in the future, we will definitely look to work with Rainbow Road Transport again. read more

Being from out of state and at a rehab facility I needed to use their services to go to a doctors appointment. They were on time, professional, courteous and made the whole process just so easy and worry free. I highly recommend Rainbow Road Transport! read more

Needing transportation assistance from the "My Rehab Center" of the Lutheran Home to the offices of our Dentist and our Oral Surgeon, we were advised to call the Rainbow Road Transport. Indeed we're pleased to share that their services are excellent. Our Driver was punctual, helpful, compassionate, hospitable, and reliable. The Dispatchers are friendly, efficient, and accurate. On several occasions, we reached our destinations at the scheduled appointment times, and we were accordingly picked up for our return trips. Our safety and comfort was always their first priority. Indeed they professionally offered us dignity and respect in accommodating our physical challenges and use of wheelchairs. Applause for Rainbow Road Transport! read more

Rainbow Road Transport is excellent. The professionalism in customer care is something of short supply lately but NOT with Rainbow Road. The customer care is outstanding. We were informed of everything, down to every last detail. There were no surprises, just unbelievable care and compassion for the patient. I cannot praise this company enough. We used the wheelchair to stretcher and couldn't be more pleased. Thank you Rainbow Road for making a very hard situation seamless. read more

Wonderful service! Careful, professional, affable drivers. Timely arrivals. Expert delivery, clean vans, accomodating to caregivers, too.

I first used Rainbow Road Transport January of 2024. I am happy to report that a year later, I received the same 5 star service. Customer Service is excellent. The drivers (my driver was Radostov) are professional, courteous and caring in nature. The vehicles are clean and seem well maintained. I like knowing that the drivers arrive on time (in my case, early). All-in-all, a great experience...again. read more

So reliable! Took my mother from the nursing home to her appointment and back. ER and Marek are so kind and communicative during the process! I had no problem trusting them to take her to the appointment and back. My mother loved marek, she said he was so kind. A breath of fresh air seeing a small business with so much promise read more

excellent driver. helpful, kind . great experience. would definitely use again and recommend. you are lucky to have Marek in your service. thank you read more

Yesterday's transport of my sister was exceptional. The driver was caring and very helpful. Monday's driver was not good. Delivered my sister falling out of her wheelchair and left her, then delivered her back to her room, left her starring at the wall, and did not advise the team that she was back in her room. Do, the service can be exceptional or not as good, based on the driver. I think the company is organized and good communication. read more

ER was amazing and treated us like family. The communication was incredible, and pick up time both ways were on time. Cannot say enough about this company and ER! read more

Randy, was my driver. Very courteous was on time for pick up and return trip. I could not be any happier with the service. I would use them again next time. read more

Totally recommend this transportation. Called the company to place a pick up time for my grandmother's doctors appointment. ER was super helpful setting up a time and place. His partner Marek picked us up EXACTLY the time of pick up and drove my grandmother and I to her appointment. Vehicle was super clean and lovely. The name "Rainbow Road" has a nice ring to it. Reminds me of Mario Kart. I'll definitely be booking more appointments with them in the future. read more

Very cautious driving and much concern for patient. Thank you. Very positive experience.

Driver was really sweet to my MIL on time and texted updates.I have used this transport service multiple times

This was a wonderful experience with a transportation company. They were kind , knowledgeable, efficient and prompt. They also kept me updated with every step and confirmed the reservation a head of time. I will definitely use them again. read more

I have worked with Rainbow Road Transport on multiple occasions. They have proved to be very responsive, dependable, and punctual. All the qualities I am looking for in regards to a medvan! Not only do I appreciate that they helped me out in a pinch, but their booking system is user friendly to plan out your future rides. Their medvans are always clean and their pricing is reasonable. Please book with them for all your medvan needs, you will not be disappointed!! read more

Top of the line service, very professional and reliable. Van is new, plenty of room inside and clean. Highly recommended!

So happy with rainbow road service! They are very professional and punctual. My uncle didn't have to wait long for them to pick him up to and from his dialysis appointment. And they cover a large area! Wasn't sure if they'd be able to drive him, but they reassured us that he'd get there safe and on time. Their car looked clean and comfortable. I was very thankful they were able to provide transportation despite a last minute call. Will be using this company again! read more