Transportation service for my wheelchair-bound father has been great. Carlo, the owner, has been very responsive and accommodating. Our drivers, including Armando, have been incredibly kind and gentle, and also very flexible; most recently sticking around for hours after my father's appointment was supposed to be done. It's been our relief to be able to rely on them. read more

Great customer service via phone. Driver was exceptional too. He helped out our 88 year old wheel chair bound mother in and out of the house (with several steps to get by). The drive to and from the doctors office was with ease, comfort and safety. If we ever need medical transportation again we'll definitely use this company. Thanks Fast Trak Medivan! read more

Fast Trak Medivan - Fast Trak Medivan Transport business phone number - Medical Transportation Near Me - Mount Prospect, Illinois

Fast, prompt, & accommodating. They have assisted my mother multiple times, including when the nursing facility discharged my mother on very short notice. In addition, when the facility was going to discharge by mom without a wheelchair (that's a whole different review for another place/time) Fast Trak not only offered to provide one for transportation, but looked in their inventory for one to sell us. They wore masks, provided great service, and accommodating. Fantastic support during an awful year! read more

My 85 year old mother needed a ride to physical therapy and needed to be carried down her front stairs in her wheelchair. My brother, sister and myself called CARLOS to confirm they were able to provide that service. My mom was ready and waiting in her wheelchair looking out her window, when a beat up van ,in need of a muffler pulled up in front of her home. A man walked out of the van and pulled out the ramp for the wheelchair which creaked and looked unsafe. He told my family member to carry my mom down the stairs, became aggressive and told them to call the fire department. He said the company never sends 2 people and never carries people down the stairs. My mother missed a day of therapy but found the situation quit humorous , saying she walked better than the driver. , read more

After calling 8 places unsuccessfully. I was able to book a ride for my wheelchair bound father with this company. They came all the way to Chicago Heights the next day! The price was more than reasonable. The owner was friendly. I am forever grateful! read more

I have been using Fast Trak for medical transportation for over 5 years. They are friendly, courteous, and always on time! Their rates for transportation are very fair and far less than bigger transportation companies. Carlo is excellent with communicating with me and I completely trust his judgement. I know my loved ones are safe with Fast Trak! read more

no review and most are booked up or never to respond! so why are they here to read about! p.s. note of concern! don't believe 'any' review stars is pure b.s. check with bbb or any way you know about to discover about the insensitive others who claim any positivity of care and punctuality are really worthless to the detriment of believers read and not true in the long-run! Five Stars suck not true and written by the companies themselves thru employees friends or co-workers past and present fakers liars and phonies! Also, late or no shows to have a patient charged by doctor or medicare/medicaid that are paid regardless of the no-show b.s artists really don't give a rat's behind what your medical needs are.....I hate liars so much!!!! read more

Fantastic service! Owner is a gem to work with... I am disabled and in a wheelchair and his service is the best that I have found in the area both financially and service wise! I have been using Fast Trak for a few years now and they are always the one service that I recommend to anybody that is looking for a dependable, reliable service. I will definitely continue to use them! read more

My 77 year old mom was is in a rehabilitation center and needed a ride to a hospital for a blood transfusion. The center gave her the Fast Trak phone number. They showed up on time, but that was about it. The hospital called 1 1/2 hours before your transfusion was complete. Plenty of time for this company to get a van there to take her back home. Let's say the hospital called at noon and told them she would be ready to go at 1:30pm. They showed up at 3:3. No call to let anyone know they were not going to be on time. Their excuse....they were training someone.....this makes NO SENSE. Why would training take precedent over picking up someone on time. What a horrid thing to say and do to someone. This is the worst worst worst choice you can make for transportation. I will never use them again. read more

I do not understand the negative reviews. I have been using this company for about a year for my 79 year old mother. Carlo has been great! He even came himself once to get my mom from the hospital. read more

On October 4 they were supposed to transport a 91 year old woman from a care facility in Glenview to our home in Buffalo Grove for arrival at a family get together at 6:15PM. The pick up was arranged for 5:30 PM. At the ARRIVAL time of 6:15, the care facility phoned us to ask where the van was? We immediately called Fast Trak to see what was going on. The operator had NO CLUE and said he would contact the driver and call us back in a few minutes. He NEVER DID!!! We had to call HIM again. He said that the van was stuck in traffic "on the South side" (in Chicago?). I asked why he didn't call us to say there was going to be a problem, he had no answer. Totally unprofessional transport service AND customer service. Perhaps they only have one van? I don't know. We then told him to cancel the transport and that we were going to post a negative review, so we have. I wonder if this is typical of their level of service (based on several of the other one star reviews). I am always concerned when I see too many glowing 5 Star reviews (that may just be posted by employees, friends or relatives) alongside many dismal reviews, which just might be a true reflection of a company's service. We will NEVER call Fast Trak again and have recommended to family and friends that they also look elsewhere for medical transport. BTW, the care facility has been notified and we recommended that they also not use Fast Trak. read more

I would give the company zero stars if able to. The SNF my husband is in arranged transport to a doctors appointment I was meeting him at the appointment, When the driver finally showed up he started yelling at me saying I was to be outside waiting from him then points to my husband he didn't know where to go (he has a major stroke/brain injury) the SNF provided all the information doctors name address suite number etc. I asked the driver his name and he wold not tell me nor did he tell my husband. I then asked for the number to call for pick up he went on to say I had a card ( none given) or would need to call the SNF to get the number. After a few more back and forth he finally gave me the dispatch number. When my husband finished with the doctor the front desk staff called for pick up waited a long time. I saw my husband in the wheelchair were loaded in the van. I then went to the SNF where I had an appointment with admissions the driver wanted me tracked down so I could pay him cash. The SNF informed him I was unavailable, so he started calling the nurse. The dispatch person called the nurses station and I was given the phone to talk to him ( he did not or would not give me his name) He started threatening me about payment , stating he had my recorded voice setting up the transportation both ways I calmly explained I had not spoken to anyone from the company until this moment . He kept saying so you refuse to pay for service which i kept replying I would pay once I received a bill no way would I give credit card information to someone just because when I had no idea who I was speaking with. He continued to threaten me at which point I asked to be sent a bill and then I hung up . I received numerous calls and text from the company. I finally received a bill not itemized as requested and sent a check in full for payment . The charge was about 50.00 more than the previous company the SNF used (the only reason used this company was the other one had no availability for the time needed) I felt threatened and was scarred leaving SNF alone. I work in healthcare and have never been treated so unprofessionally. My husband told me the trip was a disaster. Worst service and communication read more

Medical Transportation, Rehabilitation Center. Had an appointment to transport a 93 year old from a nursing home in Wheeling to his Dr in at the Resurrection hospital and then back. Fast Trak Medivan drove the 93 year old man to his doctor and left. It took them hours to come and return the man to the nursing home. We called several times and expressed our concern about ne man's oxygen that was getting low. The Fast Trak Medivan operator said "we are not an emergency transportation" and left the 93 year old man almost with out of oxygen. Please don't use this service again. read more