I went into this store for the second time on this past Saturday May 15, 2021 to exchange two items for a then purchase (only to have another bad experience with their customer service)...when it was time to pay, the newly untrained cashier didn't ask me if I wanted to do debit or credit so she just ran my transaction through without my consent for a credit. I was asked after the fact which didn't do me a bit of good because I only do debit transactions on my bank card. Train your associates accordingly and don't take a customer's choice away by not asking that very important question in the future. It only takes a few seconds to utter the words before just doing it your way. Also, I attempted to do a $5.99 cash return for an item and was told by an associate that they couldn't do the rerurn because they didn't have the cash to give me. This right here is what broke the straw over the camel's back for me. I know that this store had $5.99 plus tax to return to me, but chose to inconvenience me as a customer who purchased the item from this very store. So I had to drive way out of my way to another Rainbow to do the return. District manager, Jessica if you're reading this, this store's associates including managers need to be properly trained or retrained because you just lost this customer and you will continue to lose more if this amount of unprofessionalism keeps happening. I love shopping at Rainbow, but I can spend my money at a number of other stores who believe in delivering great customer service, genuine smiles and speaking to me in a decent manner. read more