I ordered Mother's Day flowers using Ava's flowers. Those sites contact a local florists for delivery. They used Rainbow Floral. However, you are suppose to get the same flowers which are in the pictures online. I paid for a large arrangement of a bouquet. First, the flowers were delivered 4 days after the delivery date I chose which was after Mother's Day. When they delivered them, they were nothing like the picture. After I sent my mom the picture of what I ordered, she took the flowers back down to Rainbow Floral and showed them the picture. Their response was they don't get all the money from the 3rd party sites and if you want it to look like the picture, order straight from them. If you have a problem with that maybe you shouldn't contract with them but that's not my problem. I paid for what I saw online and expected the same flowers. They are definitely getting over with that and know they delivered some left over Mother's Day scraps. I didn't want a refund but at least you could have made the arrangement look better. I feel that was bad customer service. read more