I'm sure their work is top notch.
Unfortunately it never happened and I was instead left with more rain leaks and damage.
I called Randy, he sounded like an expert I could trust. Set me up for a quick eval which I appreciated. Issue was a balcony leak that was causing water to come into the 1st floor study room. Leak came from the top of the window sill. Nothing major, just leaking.
Colten came couple days later to my relief that someone would expertly diagnose the issue. He suggested a Water test, in which he would hose the balcony. I was very uncomfortable with this method since rain usually doesn't hit the balcony directly. Balcony was Already leaking A lot and For this very reason, in Case of a rain being That strong or flood worthy, I laid down vinyl flooring on the balcony with a plastic tarp over it to secure it. It prevented A lot of rain from coming in.
Nonetheless, Colten still insisted, Even though the issue was quite evident and the window sill being damp at the time assured that, he wanted to know Exactly where. So I took his expert advice and allowed it. He Removed my vinyl flooring And plastic tarp and Hosed my balcony directly with a steady immense flow of water. For 7 mins. I watched nervously and only on sight of water on the sill downstairs he stopped. The top of the window sill was Gushing with water, like Never before, open faucet gush. I had to quickly lay towels and remove the Window curtains/shades. He proceeded to say that he was confident the water was coming in through a crack in the balcony. The very area I pointed out which he put water on. I tried my best to trust the necessity said procedure. He said he'd call back when they had an open date. And left me with a leak still pouring because gallons of water was left sitting underneath the balcony floor slowly sinking in.
I was infuriated further to see that Now water stains were showing Outside of the window sill and areas where the wall meets the ceiling of the study room. This had never occured before because Water has never poured into the balcony directly in such high volume. I called Colten to find comfort in the sitution and he didn't answer. I called Randy as well to no answer. I went crazy trying to stop the leak with only 30 mins left to go to work. It was very frustrating and nerve wrecking that I had to leave my pregnant wife to deal with it as I had to run to work to avoid being late. Randy eventually called back and said the water test had to be done and that this was gonna happen anyway. When I mentioned the new water stains he immediately became defensive and accused me of blaming them for damages. I held back my words as to not insult the methods of someone whom this is a profession for. Besides, I still needed this company to help me. I apologized and instead asked what should I do and he told me to just wait for them to call me back to set up a date and not to worry, but that the job could be expensive. He then told me he has to go back to work and abruptly ended the call. Colten called me sometime after and said the same. I tried to be level headed and understand their situation also and that they are busy. But I just couldn't shake the feeling of how that procedure was unnecessary. I texted Randy and further apologized and hoped he can help fix this and he wrote back a heart felt text to not worry and that they would definitely help me and just to hang tight until then. This gave me some degree of comfort that everything was gonna be fine aside from what was left behind.
This was in June. It is now August.
Randy, nor Anyone at Rain leak solutions called me back since. I was disheartened and upset about the ordeal and never bothered to call them back as it was apparent that they saw me as someone they didn't want to deal with.
I have No doubt Rain Leak Solutions do good work, and thats Assuming they do since I've never had their full service.
But I can confidently say they were unprofessional with how they handled my situation, inconsiderate and negligent. Some actions from a reputable business are just inexcusable. read more