Our leased Subaru Crosstrek has been in 8 times in 2 years for various things - the latest being the phone/maps not working - something a senior citizen needs. Kevin Rafferty told my husband -and I quote - We are now divorced...how immature (for an old man himself)...told my husband to go somewhere else. We are now in touch with headquarters. Hopefully they will help us. read more

We bought our Forester from Rafferty and have had it for 5 years now. Whether we have taken it in for routine servicing or a repair need the Rafferty service team has always been friendly, professional and efficient. The loaner car service is such a gift. During servicing they've always done a good job keeping me updated along the way. I've also noticed their service charge is in line with a local garage I've used for our other (non-Subaru) car which was a great finding. Great place, great car, great service! read more

Let me start off with, I don't expect a used car, 2019 Subaru forester to be mechanically free. I bought this used from Rafferty in April of 2025, with I'm sorry to say, a tire, paint, and extended warranty, totaling $4000. Replaced the battery in December 2025, and had to buy 3 new tires in March, which I didn't get batteries or tires from Rafferty. The right front wasn't going to pass inspection, because it has 2 gouges out of it. Meanwhile I had it to Raffertys shop for all the tires deflating 5lbs of pressure in a month, back in September, October, and December, and they told me nothing was wrong with the tires, and the tpms' were bad and not covered under warranty, that'll be $800. I walked out...Come March 2026 for inspection and it won't pass because of the front right having gouges out of it, and was told the other 3 will need to be replaced because they will screw up the all wheel, because they were old, and putting 1 new one on will ruin it. So I take it back to Raffertys, spend almost 2 hours, and they tell me that the tire, and the TPMs' are covered under my tire warranty and the extended warranty, and I'll only have a $100 deductible. So I left went to Costco got the tires, also while speaking to Rafferty's, and same tech, to make sure they have the same brand and model tire I am putting on, and I told him the TPMs were only $60 each to replace at Costco, his reply was that it wouldn't have Subaru on it...and he said, why would you do that if they are covered under your warranty. Next step is Raffertys to get the new tire on, and TPMs replaced. He had me scheduled for Monday, but the weather was going to be bad on Monday, and the tire was in, so I asked if I could come in on Saturday. I called Saturday @8:30am, and he said sure we'll fit you in. Got there at about 9:00, and I repeated to him, that this was only going to be $100, and he said yes and Scharr. About 3 hours later, he comes to me and tells me he's still working with Zurich on my warranties..and hour later he calls me over and tells me that it doesn't look like the tire, or the TPMs are not covered under my warranty. I told them to take the tire, and the TPMs the fuck out. Saturdays the waiting area was dead, compared to weekdays. This dealership was being shady, and I wasn't going to say, oh well, I guess I have to pay for it..an hour later, he came to me said he spoke with someone, and it's all taken care of , your total is $100. My point in this review is that if I buckled they would have had $1200 from me. On the other 2 occasions that I was sitting in their beautiful waiting room, which had at least 25 people in it, and the staff would go to a customer and tell them their quote, and the 3 that I listened in on were all over $500 repairs. So I've talked with many people about my ordeal with Raffertys and I'm not along in the theivery and lying that goes on with this place. If my cars engine or trans goes, it'll be going to concordville, otherwise it goes to a trusted local mechanic. I told him when I left that I will never step foot in that place again, and he had the guts to say, why. I told him that I don't like to be told 1 thing 3 times, only to sit here for hours and you give me the switch, and he said he never asked me to pay for the tire and TPMs. I said what does it mean when you tell me that it's not covered under warranty??? Got in my car and left. The word that comes to mind when I think about Raffertys is sheister, and I hope anyone reading this takes this warning seriously, unless you don't mind giving them money unnecessarily. read more

Amazing service from Rafferty Subaru, did not end up purchasing today but received excellent service. Ask for Theresa or Jeanette and they will take care of you read more

This place has become another car dealership taking advantage of customers. I have leased 3 cars here and gotten all of my car services performed here -over 10 years of patronage. Greg conveniently "forgot" to add a discount when i picked up my car. And he charged me for a service I did not authorize. I specifically POINTED TO the service I wanted on their price list. But nope, an add-on without my knowledge. And of course they make you sign something with no prices listed. There was no way for me to know about the add-on. Another bait-and-switch. The nice waiting room that everyone loves does not make up for taking advantage of loyal customers for an extra $50 on their end. Never going back for anything. read more

I am a one time customer at Rafferty Subaru. I bought a car from them in March and wanted all 3 mirrors switched to have the home link feature and also a bumper cover installed. I had a call the parts were in so they made an appt. for me to come in at 10am. I arrived at 930am and was told it may take most of the day so I left with a loaner car. I live over an hours drive away and told them I'd go home and come back later in the day. I didn't hear anything from them all day so I called at 4pm and was told by service dept. they were just about to pick up the phone to call me...uh huh thats the oldest excuse in the book! At that point after my car being there from 930-4pm I was told the car would NOT be done that day and maybe I may be 2nd or 3rd in line the next day!! NO ONE told me service there takes more than one day. Fast forward...today I took my car to another dealership, Steve Moyer Subaru, to have these exact same accessories installed.....ALL 3 THINGS WERE DONE WHILE I WAITED AND EVERYTHING WAS TAKEN CARE OF IN LESS THAN AN HOUR INCLUDING HAVING MY CAR WASHED!!!! So as far as the service dept at Rafferty Subaru I'd give them less than a zero!! They made me waste an entire day and go elsewhere because their incompetence. read more

Horrible experience from start to finish. Don't know why we even purchased there. Made deal on phone and all was great. But when we got there, it all went down hill. From a poor sales person to a rude finance person. Car was not even prepared for us and I'm sure they didn't even do a safety check. Never recieved a response from the owners even after I sent them all a email about my experience. They evidently don't care after the sale. We would not ever recommend this dealer read more

Terrible customer service. I've been waiting 2 hours and 35 minutes for a scheduled oil change WITH an appointment.

Most likely the absolute worse experience I have ever had with any retailer and service company. We bought a 2019 Subaru Outback from this dealership in 2020 and they sold us on an extended warranty. Trying to get that work scheduled and completed was not only challenging enough as they damaged our car when trying to get other warranty work completed. I will never spend another dime at this dealership. read more

I'm the first person to be critical of car dealers, but we actually had a really good experience at Rafferty in early 2024. First, I hesitated to shop there because an LGBTQ reviewer had felt discriminated against (I'm an ally). Imagine my surprise when 2 out of 4 of the Rafferty employees who helped us were LGBTQ. So my impression was the review was either misguided, or things have changed. It was a diverse group, and it was clear that it was a comfortable environment for them. Second, they had the advertised car, when I've gotten so used to driving to dealerships only to find that the car sold days ago. They honored the advertised price (unlike another dealer that starts with P and has two Zs in the name, who basically admitted to me that their advertised prices are not real) and even came down in price by a few hundred. We felt it was a fair price. Third, our salesman Martin (Marty?) was attentive without being high pressure. He's like your affable Delco uncle who probably has a strong opinion about who sells the best cheesesteak. Respectful, no smarmy "salesman vibe," just a guy doing a job before he goes home to watch the Phils with the grandkids. Fourth, they didn't add to the cost of the Crosstrek when they found out we were paying in cash (unlike dealer P., who tried to add $500). Fifth, when we said we'd prefer to handle the re-titling of the vehicle in Delaware ourselves, they didn't try to talk us out of it or act like they've never heard of such a thing being possible (unlike dealer P., who insisted it was company policy to use their own third-party processor). I cannot speak to the service, because the low-mile Crosstrek we bought has had zero problems. We're Honda people, but I have to admit that it's been a great car. We live in another state, so wouldn't be taking it there, anyway. And there was some slight pressure in the finance office to upgrade warranties, but she backs off if you say no. There were some follow-up emails, but they didn't pester us much after the sale. On the whole, it was a smooth process. read more

I just got off the phone with Christina in the Title Department. She was incredibly helpful getting us a duplicate title for our 2025 car. This is why Rafferty is the best! read more

So I live in the Tampa area and started shopping nationwide for a new Subaru cause the prices down here are out of control for cars period. Between doc fees and just from Florida being the worst state to buy a car (i was originally on the hunt for a 4Runner) Anyway, I was originally considering a CPO Ascent and spoke with Owen Cunningham. Let me tell you.. Owen is a overall great person in general. Easy to deal with, No pushy sales tactics and just overall solid person like I said. I wasn't sold on the Ascent but contacted him back on a Outback Wilderness. The numbers were so good I said I'm going up to Philly to get a car. Which being from Jersey andhaving family in Philly didn't bother me at all. Especially since Owen made sure he always got back to me and answered all my questions. Like I said super thoro guy.. Anyway.. if you need a car this is the place and make sure you ask to deal with Owen. He won't steer you in the wrong direction. read more

Highly disappointed in their service department. Called all week to schedule an appointment for an inspection on my vehicle and no answer, I even tried calling during typically non busy parts of the day and still no answer. I finally left a message requesting they call back so I could set up an appointment and received no call back. I guess they don't want my money, I found a place that actually answers their calls and is more than happy to service my vehicle. read more

Bought a CrossTrek in 2021. Experienced a high pressure sales pitch but needed a safe, reliable car during the pandemic. Used Rafferty's service department for an oil change and cabin filter replacement. Waited 4 hours and was told my tires had to be rebalanced, adding hundreds to the maintenance. After cabin filter was replaced in October 2023 car started to retain moisture and mold on the interior-freezing the inside of the windows and drenching the carpeting. This summer the car fogs and we used a shop vac to remove four gallons of water from the carpeting. Dropped my car off at 7am on Monday. Got a loaner car. Told yesterday they didn't have time to check my car. It's 4:38pm Tuesday and I have heard nothing. Loaner is free but I must fill the gas tank before returning or I will charged $40 per gallon. Very disappointed. Thought I was buying my dream car and I am stuck in a nightmare. read more

Rude! Rude! Don't go there! I called to ask a question about dropping off my car and the service woman was so rude! She kept repeating herself and then before she hung up , I could hear her bad mouthing me. I will not be taking my car there ever again. Also, my first oil change there took almost 3 hours while I sat waiting....are you serious? This dealership sucks! read more

We went there a few years ago to buy a car and couldn't decide whether to get the Ascent or just get a GMC Conversion Van. We wanted something big enough to travel in and be comfortable for long rides. The hard sell came on, which is a big turnoff for me! The finance manager at the time made up our minds quickly for us. He scoffed at us, saying "they still sell conversion vans" like it was a vehicle of the past. Well, scoff away, we walked out bought the GMC van which was 20k more right when Covid hit and have never looked back! We made such a right decision for us at the time! Not only do we ride in comfort but we used it all throughout Covid when everyone was "stuck" inside! We traveled and slept in the comfort of our van! Thanks for helping us decide! So this year we went back to give them another try only because they had the outback we wanted in stock. As usual they have to put on the hard sell. I hate, hate, hate having to be held like a hostage wasting my time ALL DAY in a dealership! I didn't want the extra warranty and was taking a small loan so why do I need to be there all day! They kept trying, sending us from one person to another. We saw so many people it was exhausting and it was just getting me more and more pissed off! I almost walked out but I held steadfast...saying No, No, No. If I'm spending my hard earned money I don't want someone telling me, no pushing me into something I don't want. Sometimes people know what they want and be done with it. In the end, they finally figured out I was a tough nut to crack and let us go!!! Learn, live, don't be greedy, be prosperous with kindness. Btw No means NO, end of story! read more

NO on sales and NO on service. I went to Rafferty Subaru for the first time today to get my current car inspected and also to possibly purchase a new Subaru lease. After taking me for a test drive I didn't ask for or need, and then having me sit for about an hour and a half, they told me the estimated lease payments for a couple different options. These payments were over $100 more per month than they should have been based on quotes I got from another dealership and also off of Subaru's own payment calculator tool (adjusted to include taxes and fees after the fact). I told them the payments were more than expected and what I would need the payment to be to purchase the car. I told them that I would not be upset if they couldn't meet me where I needed to be, but I would not be negotiating above a certain price range and would need to leave. They "called the sales manager" in front of me and came down a little bit, but not to the appropriate range. I told them no and that I meant what I said. They called again and moved the price down, but not to the appropriate market range for the vehicle and again I told them no. I said I was no longer comfortable buying a car from them as they weren't acting in good faith and were trying to just get my highest price out of me instead of the fair value of the car. Typical old-school car sales tactics which are antiquated and used to prey upon customers who don't have much of a knowledge base about the cost of a vehilce. The sales manager then came over (at this point I was trying to leave and had made that clear) and offered the highest end of the where I wanted to be. I told her no and that I wasn't comfortable doing business with them as I stated earlier. I was then given a song and dance about how I was shown the inflated price for "compliance" purposes, which has never been a think for any of the 5 prior cars I've purchased from other dealers. Also as an attorney, showing inflated prices has nothing to do with "compliance". I told them I wasn't going to purchase a car under these circumstances and did not want to make such a large purchase from a business that operates this way towards customers. On to the service portion. While waiting for prices, I was told by service that I needed new tires to pass inspection. This was somehwat expected as the tires had just under 50,000 miles on them and were borderline. I was told by their service department that the rear tires were so bad that the threads were showing. This was objectively not true. I measured the treads off site and they were just on the cusp of passing or not but they were not worn to the point where you could see the threads. I've had cars get to that point and have seen plenty of vehilces with threads showing and you don't need to be an expert to see it. With everything going on, and the fact that I was ready to purchase another vehilce right away, instead of paying for tires on a car I would be trading in, I asked to leave. I paid for the emissions and inspections work and an oil change. I then had to wait for 25 minutes while they tried to locate my car because THEY COULD NOT FIND MY CAR. I asked for my keys back multiple times so that I could locate my car and leave and they did not comply. It took threatening to call police for someone to actually find my car. They also left someone else's keys in my car at one point. When I was finally able to leave, I made a phone call and drove to another dealership where I purchased a brand new Forester Limited (2 trims above the Premium I was looking for at Rafferty) and for over $100 less per month than Rafferty quoted me. I should have went there to begin with but figured I would try Rafferty as I recently moved 2 miles down the road from them and thought they might be a good option but was dead wrong. I say all this as an attorney who deals with cars and damage to cars everyday and as a former prosecutor who would work with the State Police task force who investigated auto dealerships for fraud, you want to use an extreme level of caution if you choose to be a customer here, they are not honest with sales and do not take appropriate precautions with your vehicle when its in their care. (I will also say, I believe the fact that I was a woman in my mid-30s, at a car dealership alone likely played a factor into how I was treated in negotiations). read more

Very sexist experience. DEAN GLYPTIS was heard cursing "get the fuck outta here" in the back rooms after he ran to his bosses office when we asked questions about the absurd prices they put in front of us. There's a reason why they have so many bad reviews. The car the had us test drive was covered in bird shit and still had the plastic wrap over it which I have never experienced before at ANY dealership. It was a very odd experience, I don't recommend. We were able to get the exact brand new 2022 Subaru Outback we were looking for at MATT SLAP SUBARU, they worked with us on the pricing, spoke to us as human beings and made sure we walked out of their place as happy customers. This is not what we experienced at Rafferty. read more

Rafferty parts counter prices are inflated. Something as simple as an oil filter went from $8.50 to $12. It is still $8.60 if you buy online and pickup at the counter. It's all about taking your money at Rafferty Subaru. read more

Just coming back a year and a half after my initial "avoid this place" review to make sure that anyone considering buying from Rafferty doesn't do it. Not surprisingly, I got a phone call from management back in 2020 because they didn't like the bad reviews -- there was an apology of the "you are clearly not happy and our policy is to not make people unhappy" variety: no explanation of how they'll prevent such problems in the future, or even why the problem happened in the first place. They did deliver the car to me eventually, so I say again -- if you have no other option, you'll probably get a car out of the deal in the end, but definitely take other options if you can. read more

I bought a car from Rafferty. My favorite car buying experience of my lifetime!! Ask for Andre'! The finance process was smooth with Jeanette and Mike showed me all of the controls and helped me link my phone. As a non-tech person, I appreciate that extra level of support tremendously! read more

REPAIR PRICE GOUGERS! DO NOT TRUST THEM! We have bought our cars for decades from Rafferty Subaru. Service price gouging always a problem. But it is especially galling to have brought it in for a repair that was astronomically expensive and still didn't address the problem and was now worse. Brought it back to hear another repair needed - $600 parts and 3 hours labor @ $120/hour. Called my mechanic cousin in Florida - part price ok but labor was twice what it should be. When I called the service agent (Mark) to question the about charge, he said the job had been dispatched to an elderly mechanic who is good but very slow. Since he takes twice as long to do repairs, I would be charged twice the regular price!!! Seriously, that's what Mark said. I told him to assign it to a young guy instead, and save me the $180 gouge! Apparently his manager KEN overheard the conversation and told him to tell me "the price is the price, take it or leave it." Went to a local mechanic who said they were GOUGING me on parts AND labor. Plus I needed brakes. The whole job, plus the brakes, came to $700 instead of the $1100 Rafferty Subaru Service Dept quoted! Also, during the first repair, I ordered a bumper protector. They charge $120 while you can get the same part online for $80. And installation - extra $90. I bought the part but installed it myself. All it took was removing a paper strip from the backing and laying it on the bumper. They wanted to charge me $90 to remove a paper strip from the back of a bumper protector! It's a whole Artful Dodger Gang of Thieves mission there. And they are not even remotely embarrassed to be called out on it! Shameless!!! Disgraceful! ******UPDATE: Mark called at the insistence of Ken (manager) to tell me that Ken had seen the review and they were informing me that they were canceling the appointment I had (which I had already canceled with a big helping of a piece of my mind) and they would suggest I take my Forrester to another dealership in the future. AS IF I WOUDL EVER TAKE MY CAR TO RAFFERTY AGAIN! It's like a bad Seinfeld episode..."It's not you, it's me!" Seriously, you can't make this stuff up! Read the 1* reviews and believe them, especially the reviews from men warning that their daughters and wives get screwed by rote every time they take their cars to Rafferty. AVOID RAFFERTY LIKE THE PLAGUE!!!! ~~~ PS: Car running smoothly with all update work AND new brakes at almost half the price at Rafferty, thanks to an honest mechanic in Drexel Hill. Good riddance Rafferty Subaru! read more

A positive experience with Dean Glyptis and Eli Hash. Fair prices, no hard sell, and no games.

take advantage of you, spent $1000 of dollars and something that was a completely different problem. took 45 min for drop off. oh and they aren't open til 8, they close at 5 but their website and goo maps aren't updated. don't waste your time or $ here read more

Brought my car in for a repair--clicking with right turns. They diagnosed the problem to be a bad front axle. They replaced the LEFT front axle. $741.14 later we drove the car and hear the EXACT same noise that we initially brought the car in for--clicking with right turns. Took it back 2 days later and they told us now the right front axle needs to be replaced. Interesting that this didn't show up in their assessment 2 days prior nor did it appear on their service invoice where they listed other work they recommended be done. Convinced they replaced the wrong axle the first time. Will never go back. read more

Bad service. Disorganized. HORRIBLE customer service. I've been 4 times unfortunately because I bought a prepaid service plan. I tried to stick it out, but I won't be back. First time they lost my car for 30 minutes when I came to pick it up. Second time was a routine oil change. A day after picking up my car it started making a horrible grinding noise (brand new car by the way). I had to take it back and it was like pulling teeth to get them to provide me a rental car for their own mistake. Third time I got a nail in my tire. Express service. Thankfully I bought I plan covering nails in tires. Haha SIKE! They hand me a bill. They have no idea about the plan. It took about 40 minutes for them realize wait...I do have a plan. More wasting of my time. Fourth and final visit! A rock hit my back quarter glass window and broke it. Super unfortunate. I talk to Subaru and they order the replacement glass for me and I schedule a time to come in. I drop it off at 8am. 1 o'clock rolls around and I get a call. Maybe it's done! NOPE! They ordered the wrong glass!!!! Nobody checked before I dropped my car off or apparently for all 5 hours of the day. I figure hey there must be something they can do to correct the mistake. NOPE! I went to pick up my car and asked to speak to management to see if they could comp my $300 service due to the many issues I've had with the service department. The service manager Ed Murrin came out to speak with me. This man stuck his finger in my face and said ABSOLUTELY when I asked him if the $300 credit was worth me, my family, and friends never coming back to the dealership. I would NEVER trust this dealership. There is a beautiful new Subaru dealership (Concord) off 202 I am going to try. I hope this review helps people avoid the disaster that is Rafferty Subaru. read more

Every time I bring my old Subaru here I leave feeling happy and grateful. My car is a 2012, so it needs work from time to time. The cost for repairs has been so reasonable that I can hardly believe my good much. Mike in the body shop is phenomenal. He fixed my dented bumper and then other minor dents and scratches free of charge! Free of charge. I couldn't be happier. Rafferty Subaru is the best around. read more

Rafferty has done right by me since I've gone there for service. I've owned a 2005 Legacy GT and 2013 Subaru Impreza WRX and the experience there has been above par compared with the other dealers I've used. I got my windshield replaced by Safelite and had an issue with my interior lighting on my dash. The dealer figured out that they pinched my wiring harness and caused a short. They worked with Safelite to fix the damage and restored my car to like new again doing very clean professional work. They usually comp me a loaner, and have my car ready when I make appointments on time to pick it up. They recently added a car wash, it was the first Subaru dealer to ever give my car back clean which is nice. read more

Our experience has been that once they make the sale they don't care anymore. We bought a used Forester which we discovered had severe tire rot about 3 days after our purchase. Almost 3 months later we are still trying to get them to acknowledge the rot. We asked that they change the oil when we bought it and I do not believe it was actually done. The oil was low about a week after the purchase. I would recommend trying to find a better dealership. read more

We have bought 5 Subarus from Rafferty and had them perform every service over the years. We couldn't be happier! The service department keeps the cars running beautifully and expertly, with excellent client communication. There is a special peace of mind that comes with having a relationship with Rafferty because they will always take care of you, and your car, to the highest standard. Their integrity, kindness and willingness to go the extra mile really stood out during the pandemic but have been part of their family's culture before and since. read more

I just traded in my 2012 outback for a new outback. Andre Tocci is a great guy to deal with. Low Key, no pressure and great at meeting your needs. read more

Over the past few days I have been communicating with Rafferty Subaru about purchasing a 2018 Forester. On Friday, October 26, I reached out to the internet sales manager after finding a vehicle I liked. I was told that the vehicle was available and ready for a test drive. I was also informed that the vehicle was a dealer demo car, driven solely by the owner's daughter, and had a little over 2,000 miles on it. On Saturday, October 26, I called the dealership and spoke to another salesman, who informed me that the internet sales manager was unavailable. After confirming that the vehicle was still available, I told the salesman I would be coming in for a test drive later in the day. I arrived to the dealership and was greeted by yet another salesman, who said that my original contact was away from her desk. He informed me that the vehicle I was interested in was available, but was located at another location. After waiting for fifteen minutes, he pulled around the front of the dealership with the vehicle I was interested in. To say I was less than impressed is a complete understatement. Upon first glance I could see that the vehicle was absolutely filthy. The black wheels were covered in brown dirt; the interior was littered with food and garbage; a lipstick container was left in the cup holder, and a garage door remote was located above the driver's seat. The salesman apologized for the cleanliness of the car (I never thought the condition of the vehicle was his fault) and asked me to take it for a test drive. I was also informed that the mileage was over 4,000, which was almost double from what I was told over the phone. I found all of this utterly ridiculous, considering I gave them ample notice that I was coming to the dealership to test drive the car. After the test drive, I walked back inside of the dealership to talk about purchasing the vehicle. After expressing my concern with the cleanliness, along with the inaccurate mileage presented to me over the phone, I was told that the internet price was unable to be adjusted because "there were a few other leads interested in the vehicle." I ended up leaving the dealership without being able to negotiate a penny off the vehicle. After it was all said and done, I felt as if Rafferty Subaru didn't care about my business, and were unwilling to negotiate even a little, despite their completely unprofessional methods of selling a car. It seemed obvious to me that the dealership had absolutely no intentions of selling this car. Once again, I place no blame on the salesman; he was very professional throughout the entire process. I only wish his managerial staff would have followed through with the same amount of effort. In the end Rafferty Subaru lost a sale- and I really think they couldn't have cared less. read more

Poor service department. I do not know how this place stays open. The service advisors the last few time I've been there have been rude and not helpful. One saturday afternoon we went in to make an appointment and while talking to him the phone rang. The gentleman had us standing there waiting for a few minutes only to ask us if we needed anything after he got off the phone. He didn't confirm our appointment and so we were waiting for him. Apparently he had already finished booking our appointment and made us stand there for no reason while he was talking on the phone. Also, the gentleman in the parts department is always in a bad mood and doesn't seem like he wants to be there or help customers. I wish this place had better service because it is so close to my house. read more

Horrible place to do business, buying or service. They were bad before the supply chain challenges, so I can only imagine her bad they got now. I drove miles to other dealers, just to avoid them. read more

If you're in the market for a Subaru, YOU MUST GO HERE! I just bought a 2014 Outback from Rafferty Subaru and I'll tell you, this is a gem of a car dealership! Several years ago, the downturn in economy and numerous back-to-back Health issues put me in a bind financially resulting in a negative impact on my formally outstanding credit, a bind that I am thankfully recovering from. Still, as a prideful man, the idea of going to a car dealership and attempting to get a loan was making me very uncomfortable. Both Bob (sales person) and Bill, the business manager were easy-going and sensitive to my situation. They treated me with respect, clarity and integrity. They made the whole process easy with no buyers remorse. As the old Southern saying goes "Good on ya". Well done gentlemen and much thanks. read more

Rafferty Subaru - Here she is - Car Dealers Near Me - Newtown Square, Pennsylvania

Took my car to this body shop because it carried the Subaru name, after they finished the paint job, I was upset to see that there were several blemishes in the paint, so I did not accept my vehicle back. Two weeks later I returned to pick up my car, and once I got it home, noticed there were more pieces of dirt under the paint as well as runs in the paint itself. I emailed the GM, Mr. Rafferty, who refused to call me back even though I requested he do so. I brought my car back for the third and final time...when I got it back, most of the blemishes were gone, however there were 2 prominent runs in the paint (see attached). I decided I was done and that this body shop simply isn't up to fixing my 7 month old Subaru. I was and still am upset about the work they did, but I can't continue to be without my vehicle, so I am stuck. If you have a brand new Subaru and you want the work professionally done I would suggest going elsewhere, the staff is very friendly and accommodating, but I would trade that in a heartbeat for a body shop that can do the work correctly. read more

See all

RaffertySubaru service used to be excellent. I bought three outbacks from them. Service with the last car was terrible. They wouldn't help with an electronic issue. One service person tried to help and I was charged. It didn't work and getting my money back was a nightmare. Finally called owner who didn't have the courtesy to speak with me. Later had a problem with parking brake. It froze and couldn't be disengaged. Their solution was just don't use it. Most frustrating was the ongoing problem with batteries. If I didn't drive every day, it often died. In one week I had three batteries! They kept telling me I don't drive enough. I'm 80 years old and go to doctors and shopping. I guess they thought i should drive for hours a day up and down the highway to keep battery charged. How absurd. when I asked for a higher capacity battery, they couldn't do that. The final time I had a dead battery, I called for service and was told I'd get a call back within the hour and they would try to tow that afternoon. Never got a call back. At that point I looked for another car. To get battery so I could sell the outback, they hung up or laughed at my friend who was helping me. Went to another Subaru dealer and treated with respect and no charge for new battery. Belong older and female, I felt dismissed continually. A friend did discover the cause of the battery problem and a solution. By that time I was so disgusted that I bought another vehicle. From Toyota. read more

Update to my previous review: I leased another Outback 2020 from John F Kennedy Subaru in Conshohocken (wonderful experience and I saved thousands on my lease compared to Rafferty's lease offer). I'm afraid to service my car at Rafferty (1.5 miles from my home) so I am driving to Conshohocken for service. Not convenient but necessary. I DO NOT TRUST RAFFERTY's. read more

This place took up a month of my life and even had me come in for two test drives KNOWING that I was only interested in the current promotion being offered which was $319 for an ascent (understanding it would be slightly more for a slightly higher trim). Once I was ready to get moving on the purchase they told me, oh no that offer isn't available due to the car shortage (uhhhh that's not a new issue since we started talking a month ago!!) and that it is $500 to lease an ascent or $700 to finance like WHAT?! Lol!!! If I was going to pay that I would have been at a Lexus dealer not Subaru. I understand the car shortage situation, I also understand that dealers are beginning to get more inventory and the sales person I was speaking with, Steve Heck, even said I could order the ascent and still get the lease promotion!!! I feel that this was all very dishonest as I had been totally upfront with exactly what I wanted, and they tried to bait and switch me. What is most offensive is they wasted hours of my time and a month that I could have been looking at other cars. read more

Every time I have called Rafferty Subaru the people are always rude and are quick to get off the phone. Everyone is rude at this place when it comes to servicing your car. I have yet to meet someone nice who is willing to take the time to speak with me. The customer service here is absolutely horrible and rude. Get people who have better customer service read more