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    Raetzsch Thomas H MD

    4.0 (1 review)

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    Live Oak Family Health - Outside of building

    Live Oak Family Health

    2.3(3 reviews)
    1.1 mi

    I am so great full to Dr Sullivann. I have been through so much and several Dr.s. I had asked…read moreanother phYsician to put me back on insulin and wouldn't . Keeping me on 4 different oral diabetic medications. My fasting BS went up to 368 on a keto diet. Dr. Sullivan started me back on insulin and stopped the oral type 2 medications. She also has diagnosed me with another disease that if left untreated will definitely cause premature death. She is saving my life after 2 decades of suffering.. She is brilliant and an angel

    My newborn had not had a bowel movement in about 5 days and I had grown worried. I called on Monday…read more(7/18) and left a message on the nurse's line explaining the purpose of my call, my son's information and a call back number. I called back at 8am the next morning (7/19). Karen answered the phone and I explained to her what was going on. She set an appointment for 3:20pm but told me to come in a little earlier if I could because the Dr. was leaving early. We saw Samantha Gore, who is the Dr. Sullivan's assistant. I explained to her my concerns. She didn't have much advice to offer. Granted, I know my son is a newborn and there isn't really much he can given to relieve his constipation but I knew there was a solution. (My mom is an RN and she advised me to insert an anal thermometer in his anus and that would help him have a bowel movement). I told her what my mom suggested and she then said, "yes, that could work". I told her I wasn't comfortable doing it myself and asked if she could at least show me how to do it/how far to stick it in. She acted like she didn't want to do it. I grew a little frustrated and I let her know that me coming to the office was a waste of time because the information I was receiving from her was something that could've been said over the phone. I came to the office to get results. She then agreed to try it. She said she didn't think they had an anal thermometer but she'd go check. I then suggested using a q-tip with Vaseline as lubrication. Every Dr.'s office should have q-tips, right?! So she then looked for a q-tip and said she doesn't think they have Vaseline. She found a packet of lubrication I'm the cupboard. I then removed my son's diaper. WITHOUT using any gloves, she touches my son's butt cheeks and spreaded them apart and inserted the q-tip. It was obvious there was poop waiting to come out because the q-tip was covered. After she was done, she discarded the q-tip and sat back down to her laptop. Didn't wash her hands or anything. Previously working in the law enforcement field, I'm very observant. I sat and watched her touch her face, tuck her hair behind her ear, touch the keypad on the laptop and also use her pointer finger and thumb as a brace to hold her chin up while she was reading instructions from the laptop. I couldn't help but think about how unsanitary that was and how many other patients she had seen that day and did the same thing without practicing hand washing to prevent the spread of germs. She was reading off the computer what to tell me as far as relief for my son. She said the only thing it says for a child his age is just to try 2 ounces of fruit juice mixed with his breast milk. One thing she read off that gave me some relief was that breastfed babies are more prone to get constipated than a formula fed baby because of the lack of fiber. Because I wasn't completely satisfied with her read recommendations, I said, "no offense to you but can I please speak with the Dr? Maybe she's a little more experienced with constipated newborns and could offer a little advice". I could tell she got offended and she said, " I'll see if she's still here. You should probably meet her anyway" and then she left. Several minutes had passed and I went to the restroom. As I was coming out, I saw a lady walking down the hall. Because I had never met Dr. Sullivan before, I had no clue who she was. As I was walking into the room she said, "I'm Dr. Sullivan (no handshake or anything). Samantha told me what she told you and there is nothing I disagree with. I am not going say anything different from what she told you". If you ask me, I'd say she had an attitude from me telling her PA I wanted to see the Dr. Her bedside manner wasn't pleasant. She didn't make me feel comfortable at all. I advised her that the information I'm getting could've very easily been transmitted over the phone without me having to come to the office and my insurance being charged. She could tell I was upset and that's when she began to loosen up and offer other ways to help alleviate constipation (which were totally different from what her assistant read off from her computer). She then said if things weren't better by Friday to contact them for an xray and then if he still hadn't gone by Monday to call them and that they would start him on a laxative. She told me I could use infant glycerine suppositories on him in addition to the fruit juice. Had I not requested to see the Dr., I wouldn't have been somewhat satisfied. I would've left there without some sort of resolution or plan. I'm giving them 1 star based on my last visit. I am also changing my son's PCP to an actual pediatrician. I will not bring my son back and wouldn't recommend anyone else does either.

    Guadalupe Family Health

    Guadalupe Family Health

    2.3(3 reviews)
    0.9 mi

    We've seen Dr. James and Megan the NP for years. They listen and work hard to figure out the root…read morecause of your symptoms. I always recommend them to friends needing a doctor in the area.

    Honestly, this has been such a statement on healthcare in small towns. It almost feels like because…read morethe options are limited you get treated like you have no other options. What a series of bad experiences. I've been a patient for a little while now and I've had consistently poorer experiences each time. Scheduling is hard and very often I can't do it on my schedule. I have to work on theirs. Next, I've had prescriptions canceled that I tried to fill with my pharmacy that were cheaper for the longer term and that really can't be abused. They were prescriptions for chronic issues I've had and will continue to have for the rest of my life. I was told these prescriptions were meant for short-term use only, even though I've had consistent prescriptions for them for most of my life. Then when the provider I was seeing was way too busy to be convenient for me anymore I requested to switch to another provider and was told I wasn't allowed. So they treat you like they're your health coverage overlord or something. It's my healthcare and it's my choice. I AM allowed to switch providers at will based on my insurance and if this is your policy it's bad business and even poorer healthcare. Save yourself the headache and go somewhere else.

    Raetzsch Thomas H MD - familydr - Updated May 2026

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