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    Hickson Lori, MD

    4.2 (5 reviews)

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    Lonestar Medical - Lonestar Medical: Jay Gruhlkey, MD, FAAFP is a Family Medicine serving New Braunfels, TX

    Lonestar Medical

    4.1(26 reviews)
    1.4 mi

    I have a few different things that I was disappointed about…read more I am disappointed that I was made to pay for a visit to discuss test results when it could've been discussed with me over the phone. Also this was a follow up "visit" from my annual. I have had this experience before and I was never asked to pay for my follow up appt and I was told "it's a part of your annual, you don't need to. It's covered." when I asked at Lone Star Medical why I needed to pay for a follow up visit, her answer at the front desk was "it's $25 :)". So I was like whatever, just get it over with. But I don't think that was fair. On regards to the provider care, I was told everything was fine -many things were, but not everything. I caught a low level for something on my bloodwork and a high one that's been alarming for me for a couple of years now and my provider just goes "it's not bad". But I do have several symptoms of something "unknown" and "undiagnosed" things that aren't normal. The wait times when I was scheduled and fasted was insane. The lab provider was amazing! 5 stars to her. In all senses. Great at her work and she deserves a raise! Also, I had recommended a friend so she could have her annual visit and we both are new patients, however, they never ever called her back to schedule hers. Of course she ended up going somewhere else. I just wish this town would have better options that take insurance and provide caring care. Not business care. My provider, however, the great things I can say is that she has an amazing personality and made me feel like home while in the office visit with her. However, communication after my appointment didn't meet my expectations.

    I have been going to Lonestar Medical for over 10 years now…read more While no one really enjoys going to the doctor, Lonestar Medical makes it a breeze. I see Dr. Jay Gruhlkey and it is always a pleasant experience. You really have to appreciate his professional, yet laid back jeans and a button up shirt and cowboy boots, approach to medical care. He has never steered me wrong, and his bedside manner is outstanding. Listens to your issues, does not judge, and explores all options to treat your issues. Highly recommend him. He is hard to get in to see, but if you have time to wait, definitely try to.

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    Lonestar Medical - Lonestar Medical: Jay Gruhlkey, MD, FAAFP is a Family Medicine serving New Braunfels, TX

    Lonestar Medical: Jay Gruhlkey, MD, FAAFP is a Family Medicine serving New Braunfels, TX

    Lonestar Medical - Lonestar Medical: Jay Gruhlkey, MD, FAAFP is a Family Medicine serving New Braunfels, TX

    Lonestar Medical: Jay Gruhlkey, MD, FAAFP is a Family Medicine serving New Braunfels, TX

    Lonestar Medical

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    Hill Country Medical Associates

    Hill Country Medical Associates

    2.2(32 reviews)
    1.7 mi

    Since Dr. Jacks retired I am disappointed with this office, leaving. Had the worst experience with…read morethe gal drawing blood today. She says she can't give me quotes on specific blood tests on Medicare which I had no problem with them for over ten years. After an exasperating argument she decided to give me the quotes with attitude. No need to put with this anymore.

    0/10. I had the ultimate displeasure of having to speak with Alicia (the blonde gal who looks like…read moreshe may be pregnant, definitely hasn't slept in a while) yesterday and my, if she was the first person you have to come across, I'd never ever go to that office. However, I was there with my father and he's deaf so he has no idea what a b-word this lady is. Condescending and incredibly rude to boot. She kept telling me that someone had cancelled my dad's appointment and then tried to imply that *I* had, when I knew I had done no such thing. Then, at some point during our yell-fest, she said that they'd had to cancel the appointments for the nurse practitioner because of an emergency that came up and that they'd cancelled with the interpreter. A person who is neither me nor someone who is related to me or my father or anyone we even know. So now Alicia had given herself away - they cancelled with the interpreter but NOT the patient himself. What sense does that make?? And when I called to lodge a complaint about this woman, I was - tragically - transferred to the goon herself and she said that my complaint was "unproductive" and hung up on me. If the doctors/owners there see this complaint, y'all have my number and I'd LOVE to share more about what happened yesterday because I will be making sure everyone I know knows about your office staff and how they handle your patients (i.e. the money flowing into your office). I hope Alicia sees this too. And I hope that the office manager I was unable to speak to (she's on vacation for 2 weeks...) sees this and forces Miss Alicia to get customer service training because she is woefully lacking. Zero stars, would definitely *NOT* recommend the Landa location. I will be transferring my father's care to another doctor at another location. There's no way I want that woman near my parents ever again. Hideous hideous fool that she is.

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    Pak Medical Group - You get an auto reply! And you get an auto reply! EVERYONE GETS AN AUTOOOOOO REPLY!!!

    Pak Medical Group

    1.9(90 reviews)
    1.9 mi

    I had an emergency room visit back in February and whilst the Dr. at Resolute, a hospital I…read morewouldn't recommend AT ALL, they referred me to PAK MEDICAL GROUP. I'm honestly sincerely grateful for their kindness, their bed side manner and meticulousness "dotting every 'I and crossing everything T' in the process of/per my individual needs." This group us fantastic and FNP NATALIE B. and her staff at the Canyon Lake location is squared away! Compassionate for the patients needs, considerate of the situation, excellent response time and overall A+ SERVICE WITH THIS GROUP! There are two locations here in NB, TX, one on Common Street and Canyon Lake, the one I am a patient at.... And am grateful to have found! GOD BLESS THIS GROUP AND ALL THEY DO!

    What a huge mistake losing Dr Stanhope. Had to see another provider, Dr Ho who is in our opinion…read morehorrible. Didn't listen. Accused our doctor of 10 years of being incompetent, he rushed through the appointment, took me off all the medicine that I have been on, would not listen to my concerns , he will not be someone I see again. I fell a couple of months ago and fractured some ribs I've been falling at that point Dr Stanhope was out I had to see Dr h o and he had ordered a brain scan and instead of going to the insurance company to make sure it got done he said he's not worried about it when I continue to have dizziness and headaches. It was very obvious to me that this doctor did not care. My wife and I have been patients of Dr Stanhope for over 10 years and have never been treated anywhere near what I dealt with today. This was the worst representation for pack medical that I have ever seen and we were many many years back some of the first patients of Dr pack when he came to town with his first wife kristen. I strongly suggest that if their Dr Stanhope was your provider and they tried to make you see this new guy did you find somebody else because this guy could really give a care less about your health. Keep in mind that we have been patients of our doctor for over 10 years and even when Dr Pat came to town originally with his first wife we saw them as well and we're extremely happy this is the first time that we've had them have a see someone who's so completely incompetent and quite honestly has put my husband's health in jeopardy

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    Pak Medical Group
    Pak Medical Group - "Apathy" -- if we don't take care of the customer, maybe they'll stop bothering us.

    "Apathy" -- if we don't take care of the customer, maybe they'll stop bothering us.

    Pak Medical Group

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    Hickson Lori, MD - familydr - Updated May 2026

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