The conditions and staff conduct I experienced were unacceptable and fell significantly below Radisson's published hospitality, sanitation, and service standards. Upon arrival, the front desk environment was visibly disorganized, with multiple upset guests present. The front desk representative, Kristen, appeared overwhelmed and frustrated. After being assigned my room, I discovered it was in a filthy condition and clearly had not been cleaned or properly prepared for occupancy. I made several attempts to contact the front desk and was repeatedly placed on hold without explanation. When I eventually reached Desire at the front desk, her demeanor was rude and condescending. She stated she had spoken with the General Manager, Chase, who directed her to contact a manager named Victoria. Desire advised that Victoria stated housekeeping was no longer available--despite it being only 5:00 p.m.--and that I would need to wait until the following morning for any corrective action. I was further advised that I could "go to another hotel." This response was unreasonable and dismissive. I am disabled, and due to the MLB Cactus League Spring Training, all surrounding hotels were fully booked. No alternative accommodations were available. The hotel therefore knowingly left me with no option but to remain in an unsanitary room. I was informed the room will not be clean. I requested clean sheets and basic cleaning supplies in an effort to address the situation myself. I was not requesting routine housekeeping services; I was requesting that my assigned room be properly cleaned before sleeping in it. I did not request a different room--only that my existing room be brought to an acceptable standard of cleanliness. For a Radisson property to place a guest in an unsanitary room and then refuse to correct the condition is unacceptable. Guests should never be placed in the position of requesting supplies to clean their own room or bedding. I had to change and clean myself. This incident reflects a serious breakdown in operational standards, guest service protocols, and management oversight. It represents a failure to meet Radisson brand standards for cleanliness, guest care, and accessibility, and constitutes a breach of the hotel's duty of care to provide safe and sanitary accommodations. read more

See all

I stayed here for 2 nights recently and was really happy! My room was super comfortable and clean. The room was cleaned during my stay, which was nice. The fitness center offered exactly what I needed for a workout while away. They have a great restaurant and a breakfast buffet. My only reason for giving 4 stars is because others I was traveling with were staying in the same hotel and booked the same type reservation, however they were given breakfast coupons and I was not. Upon asking the front desk, they said the others shouldn't have gotten them initially. The staff ended up giving me a free voucher, which was nice. The buffet is $10 if you don't have a voucher. read more

Radisson Hotel Phoenix Airport - King room - Hotels Near Me - Phoenix, Arizona

See all

Hotel was clean and check in was a breeze. They have a restaurant in the lobby, however it was closed for a private party when we arrived. However there was a restaurant conveniently located right across the street. They have a shuttle service to and from airport which was also very convenient. read more

Located near the Airport, the Radisson Hotel was a nice place to stay. The location is convenient, and the room and hotel were clean. Parking was good. The staff was nice. For the price, it was good. The bathroom was clean and in okay condition. The toilet flushes very slowly - not sure if it would work, but it did. The wallpaper in the room was peeling. Otherwise the room was comfortable, and everything else functioned well. Definitely would stay here again when in the area. The staff was nice at the front desk at check in. In the morning there wasn't staff at the desk, but a sign indicated where to drop your room keys. The pool area was nice. The drinks in the vending machines were priced reasonably. All in all it was a good place to stay. read more

See all

Ive book this hotel because its close by the airport but i should of never stayed here. Beds and couches are infested with BED BUGS!! My wife and I were in room 220 where we woke up filled with bites. They moved us to room 722 where it was still infested with BED BUGS. This hotel is so dirty, they do a good job covering it. This is unacceptable and no one should pay for a room filled with bed bugs I recommend the manager to get an exterminator and clean out every single room. I don't want anything in return only for the manager to take action and to not let anyone stay in floor 2 and floor 7, maybe all the floors. Everyone that's looking for a place to stay, Staybridge will be a better option Ive book this hotel because its close by the airport but i should of never stayed here. Beds and couches are infested with BED BUGS!! My wife and I were in room 220 where we woke up filled with bites. They moved us to room 722 where it was still infested with BED BUGS. This hotel is so dirty, they do a good job covering it. This is unacceptable and no one should pay for a room filled with bed bugs I recommend the manager to get an exterminator and clean out every single room. I don't want anything in return only for the manager to take action and to not let anyone stay in floor 2 and floor 7, maybe all the floors. Everyone that's looking for a place to stay, Staybridge will be a better option read more

See all

The front desk staff were amazing. Friendly, helpful, kind. Housekeeping did a wonderful job, both cleaning our room and respecting our privacy. The shuttle to and from the airport was top-notch. The pool area left A LOT to be desired. There were never towels for the pool area until the afternoon. If you took a morning swim or soak, bring your own. We were there from Wednesday through Sunday and although there was someone Thursday and Friday doing maintenance at the hot tub and pool area, the place was disgusting. Overflowing garbage. Clothing left from the night before. Crushed food on chairs. Spilled beverages on tables. Due to this, one morning there was a thick line of ants collecting crumbs to take back to their colony going right past the hot tub. Nobody was out cleaning up the area, despite an employee walking through the pool area. Saturday morning the area was trashed. Sunday morning there was a young woman openly smoking marijuana poolside and in the hot tub. I would love to give this hotel five stars but until they get the pool area situated, I can't. read more

I missed my flight and was put here by the airlines. I'm glad I didn't read the reviews, I have a major fear of bedbugs since I was eaten alive at the last hotel I stayed in. I searched the room with my light and it was clean, no bugs. The room was nice and clean itself. I just needed a place to sleep. Staff is very friendly. read more

Horrific - The seats and pool flooring are rough and made with pebbles. Jacuzzi looks big but has only 4 jets that are weak. The room's air conditioning/heating unit needed repair -Never happened after 2 calls every day for 4 days. The toilet handle was broken. Staff -Lazy, Abusive and more concerned about applying lip gloss than their guests. Breakfast buffet NO COFFEE. The hallways for the rooms stank. They have some fragrance on an automatic sprayer that smells like cheap men's aftershave. You can taste it. No Maid service in 4 days of stay. They double charged me for the room and extra charges after we checked out, even though we cleaned our room, made the beds, cleaned the bathroom and dumped the trash every day. Such a waste of money. Management are rude, incompetent and juvenile. The WORST HOTEL EVER - Save your money - better hotels accommodations in the area with professional staff. read more

CAUTION!! CONSUMERS BEWARE!! Theft & fraud. They do not follow consumer law. $200 in deposit holds were never released to me or credited to my bank! Deposits always come back as a credit on bank accounts, my bank had also confirmed deposits were never released nor allocated to me. $36 in duplicate charges for snacks - do not purchase while you're there! Overcharged for my stay, as they tell you it's a certain rate and then charge extra taxes without making you aware of said charges. Fraud & theft! Choice hotels, their guest relations, will not assist and only state there's noting they can do supposedly because they just integrated their payment systems & don't have access to charges. Management, assistant manager and manager, refused to assist - only stating to seek legal and they're not going to do anything. Nor did management provide proof of $200 coming back to me or being released. AWFUL! read more

Bed bugs ! ! ! I checked into two nights stay from March 29 to March 31 into room 514 and was bitten by bed bugs . On the early morning around 5+am I woke up scratching my neck Area cos of itch and fall back to sleep and later in the day my bite turn obvious and swell red and swollen When I called the front desk this morning They make it sound like no big deal as no new guest complained and I should call back again when manager on shift if I need to complain , what kind of attitude is this to treat this so lightly ? Attached are some photos I took the same day I checked out and the day after I check out , the bites has swollen to a wider area read more

See all

Room was larger than expected. Had a separate living room area. Bed was large and comfy. Hotel accommodated a late arrival and late check out (for a fee) Bathroom was clean, water got very hot. No complaints on my short stay. Will definitely stay here again in the future. read more

My family and I had a terrible flight experience but American gave us a voucher for a hotel. We got here with a horrible taxi driver so I assumed something else to go bad. The main desk guy was so helpful and nice and even jokes around with us. He got us in and out fast which is what we wanted after a long day. The hotel itself was so clean and quiet. Although they had a full house every guest we encountered going to our room was so nice and said hi. The room was clean and up to date on technology. I loved it here. If we ever come back to phoenix which I hope not because I can't stand this weather we will definitely be staying here. FYI phoenix residents have my respect for being able to live in this weather. read more

Hotel was very inviting. When you walking in it was very clean and staff was friendly. Very fast and efficient check process. The room was clean and spacious. Loved the detachable shower head in the restroom. It was a very comfortable stay for me read more

Called an hour before we booked, asked if the wifi was working, front desk man says yes. By the time we arrive, somehow the Cox service went out just in this hotel...my wife required it to finish working. Had to use my phone as a hot spot so she could work...ridiculous. Bed was lumpy and old. Walls had water damage and the wallpaper was falling off. Bar/Cafe closed at 8 pm and the front doors locked at 10 pm just like the dorms as a kid, wth. Staff was nice other then the wifi issue. Walls are paper thin so you can hear your neighbors TV and conversation. The streets around here are filled with drugged out zombies, be careful at the store. read more

See all

I regret having to write this review, as I have witnessed the decline in service at this hotel over the past year. I typically stay for three days every four months while traveling for work. Unfortunately, my recent stay in June will be my last reservation. During this stay, the bathroom sink (Room 201) would not drain. I called the front desk immediately after checking in, and the response I received was laughable: "Sir, wait a few minutes, and the sink will drain." I initially thought it was a joke, but it was not. Furthermore, despite my repeated requests, my room was not made up once during my three-day stay. Given the abundance of hotel options in the area, I advise against staying at the Radisson Phoenix Airport. Regrettably, based on the reviews, it appears they have lost another customer. P.S. Nancy, in the restaurant, was the highlight of my trip. I am guessing that she isn't an employee of the hotel, given the other subpar employees. Thanks Nancy! For your information, this hotel has two different names on Yelp: Radisson Hotel Phoenix Airport and Radisson Phoenix Airport Hotel. Be sure to post your review on both locations to prevent this hotel from trying to clear its name. Here's the other yelp site: https://www.yelp.com/biz/radisson-phoenix-airport-hotel-phoenix?osq=Radisson+Hotels+%26+Resorts read more

Very average hotel. From the breakfast to the rooms, this is a hotel that just gets the job done. Nothing amazing but can't complain. Close to the airport which is convenient. Staff is nice but English was not a common language spoken at this hotel. Hardwood floors in rooms were nice. The shower was very odd because it made me feel like Elf when he has to crouch to get under the shower head. Pillows were miniature size but they got the job done. Overall, it was clean and a convenient location for airport but not much food and walkable area. read more

Had a nice stay at this Radisson over a month ago. This location is very convenient to flyers, around 10 minutes or less from the airport. The shuttle goes by the airport every 15 minutes or so and is available as early as 4 AM. Majority of the amenities were closed during my visit due to Covid. The pool was open, but I didn't get a chance to take a look. Social distancing was enforced with floor markers, the staff wore masks, and sanitizer was available. I booked a king bed for one night. My room was clean, spacious and comfortable. Decor was modern and minimalistic throughout. It had a flat screen TV, hardwood floors, and standard amenities. I slept like a baby! The staff was very nice and helpful. Check in and check out went smoothly. Would stay again if in the area. read more

See all

The Radisson Phoenix airport is a disappointing property on many levels. Check in, although efficient, was lacking any kind of personal charm or welcome. This was disappointing considering Radisson usually has a rather warm and inviting staff. That can be overlooked if the hotel is spot on for the rest of the stay. Unfortunately that was not the case. Getting up to our room we noticed there were no washcloths in the bathroom. when calling the front desk nobody answers. We tried the front desk the housekeeping and the operator. We never could get washcloths. As a Hotels.com Silver Member Radisson has negotiated to provide a free hot breakfast buffet in the morning. Upon arrival at the restaurant, we were told that we would need to get vouchers from the front desk. No big deal, we dec seed the front desk where we are informed that although they advertise that they are not providing meals anymore. That we could purchase a Breakfast for $16 in person plus tax. The clerk states that there is a sign right there and he is correct is stated the price at the restaurant entrance, but no information that they were not honoring the free breakfast as advertised. We showed the desk like a reservation where it mentions the free breakfast and says that we will receive it, however he refused. Other issues with the room included mold and mildew in the shower, walls and doors with peeling wood and paint and a sink that would not drain. All in all a very very disappointing stay out what must be one of the worst Radisson hotels anywhere. I highly recommend you do not stay at this joint. read more

Radisson Hotel Phoenix Airport - Another view of the mold and mildew that was all over - Hotels Near Me - Phoenix, Arizona

See all

Hotel: fine. Service: dismal. The hotel was clean, though the tub and bathroom fixtures have seen better days. However, I have been trying to get a copy of my hotel receipt, as it wasn't emailed to me upon checkout despite my request. I have called the hotel repeatedly, and been put on hold for 20 minutes and more each time, with no assistance. Today when I ring the front desk, the person answering just hangs up on me. I am very disappointed and will ask my travel agent to avoid booking me at Radisson hotels in the future. read more

Curstin is amazing she is very helpful and always greets people, kind of seems like the manager and if shes not she should be.

November 2023 I have stayed at this property several times as it is close to the airport and fairly clean. My latest trip was booked through Hotels.com and paid for with points. Nevertheless, I was charged the full price of the room by the hotel. I reached out to the General Manager, who attempted to credit the payment to my card. Instead, I was charged again for the same full amount. After nearly two weeks of phone calls to him, I have not yet been called back or reimbursed for the second charge. Be aware of your charges. read more

WARNING: WEAR A BATHING SUIT YOU DON'T CARE ABOUT!!!!! My trip started off badly and ended badly but the in-between was not that bad. I fell in the tub so badly my teenager wanted to call 911 and they got me a shower mat the very next morning. The damage was done on top of an already damaged back but I didn't have to worry about a second time. The GM took a report and was incredibly apologetic and kept asking me if I needed to go to a doctor. The front desk staff Ophelia and Desiree are really nice and friendly. They gave us ideas to kill time and what to see. Ophelia was able to get me a better rate than what I originally paid. The security was friendly and offered places to eat. I'm not entirely sure what his position was but he was really nice but I can't remember his name. The food is terrible and certainly not worth $15. I didn't get anything from the bar other than a Shirley temple but she was nice enough. The rooms were clean and comfortable. Housekeeping doesn't come every day so if you fill your trash can, leave it outside to be emptied. The hot tub destroyed a brand new bathing suit I bought my daughter. She went in with a bright white and blue butterfly bathing suit but came out with a yellowed and the butterflies mostly faded out. I don't know what chemicals are used but the effects are permanent and I don't think they will reimburse me either. Sounds odd to give it a high review when there were 2 major issues but overall it was a great experience overall. read more

Where should I start? Booked my room through a third party, and when I arrived, I provided the desk clerk my print out confirmation showing I had booked 2 rooms. He clearly stated it's showing one room on his end and he recommended me calling the travel agency I booked under. He was helpful, however, after I called and I noticed on my paperwork had my two room confirmation- one room in my name and the other in my son's. I was already on the phone for 30 minutes, I walked back down to the desk clerk and informed him of the findings. I asked if he could please check the second room under my son's name and sure enough hallelujah! After me asking repeatedly requesting joint connecting rooms and then the desk clerk stating they have plenty of rooms but yet unable to honor that. It was just very misleading and felt that I was being rushed and not being heard. I proceeded to request a shuttle service for 3 AM and when I went to the front desk to ask for my shuttle, they could not locate my name. I happen to glance at some paperwork on the counter and found my name and the desk clerk with attitude, said they wrote it on the wrong sheet. I will tell you this, the older gentleman driving the shuttle provided patience and carried a great conversation. Shuttle service from airport to hotel vise versa phenomenal. What lacks is patience and the sense of urgency when a customer is concerned. The rooms were nice however my tv remote didn't work. I didn't want to bother asking the desk clerk. You know when you feel you're inconveniencing someone. You literally walk up to the counter and lacked that welcoming feeling. The distance to the airport less than five minutes. Beware of the circle k that's right down the street (zombie apocalypse), there's homeless hanging around there. I had to be cautious getting gas. That's all I have, hope this gets someone's attention and hoping it helps improve their desk clerks customer service skills. read more

I'm currently in this Radisson Hotel. My first thought when we entered the room was that it is a nice room with no carpets. After spending an evening with a little time to absorb the room I noticed that was not the only thing the room was lacking. Only one chair, no desk (a table with no drawers but nothing to put in a drawer). No note pad, no pen or pencils, no place in the bathroom to put toiletries, the closet is a "box" on the wall. There is a (one) bathtowel and no washcloths in the bathroom. On the plus side, we're on the 4th floor with a parking lot view. I would describe the room as an upgraded Motel 6. The $15 pp breakfast is about the same as what is provided as complimentary in other hotel/motels. We opted to go to First Watch for a fresh cooked breakfast for $21 for both of us. One final comment: This hotel provides extended parking with one nights stay and an additional parking fee of $7/night We have paid the nightly charge of $209 + tax and other miscellaneous fees one of which is,$100 just in case we do damage to the hotel. read more

For $16 I expected more. 8:30am on a Friday. The eggs are soaking wet. Bacon and sausage were oily and needed to be refilled. Pastries were stale and dry. Fruit needed to be refilled and cottage cheese was empty. Hostess was pleasant but most tables were dirty. At 9:55am they turned off the restaurant lights and we finished our coffee in the dark. There were 10 patrons in the restaurant eating in the dark. I understand they are closing but having patrons eat in the dark is unnecessary. read more

See all

Our stay at the Radisson was nice. Taylor was warm, sweet and welcoming. The rooms were clean and better than I expected after reading the reviews below. We would stay here again when we visit. read more

This hotel seemed to lack cleanliness and the price was high for the value we received; there were many hairs in the bedding, the bathroom curtain was ratted and torn and the general hotel common areas seemed worn and needed to be updated. The pool and hot tub area seemed to be well maintained, however. read more

PROSTITUTION activities going on. Front desk people were rude, wait staff in restaurant are even ruder. I ordered a to go meal and when I came back down to pick it up, it wasn't ready. I asked "how much longer?" and the server replied "I don't know." Her attitude was awful! Also, one (if not more) room was being used for prostitution activities. The sheets and blankets were filthy. Sooo gross! Based on the other reviews previous to this one with similar complaints and my experience last night, the hotel is not interested in making improvements. I hate that I paid them any money for their gross room and rude treatment. read more

TERRIBLE experience. Hotel is nice, modern, and clean with large rooms, but I have never had such a bad experiences with front desk staff. After taking my ID & credit card, Juan at the front desk proceeded to work at his computer for 10+ minutes completely ignoring me. No eye contact, "sorry for the hold up", or any information. Just standing there not looking at me, then calling over a manager who *also* completely ignored me. When I asked them "Hey guys, it's been over ten minutes - what's going on?", the manager responded very curtly telling me to be patient and saying that a credit card used to reserve my room was showing up as declined. A few minutes later, he finally handed me key cards with no mention of my room number. I had to ASK him which room I was in, to which he responded "It's written inside the envelope". As I walked away, he sarcastically said to my back, "Have a great day". I'm Asian American - I don't want to make this a "race thing", but reading other reviews below, it seems like other guests of color have encountered similar poor customer service experiences that they also wonder may be racially motivated. If you're considering this Radisson location, I'd suggest staying instead at someplace that extends basic human courtesy and customer service to its guests. read more

Awesome hotel !! Honestly this is a sneak of a hotel, you wouldn't think it is nice but it is fantastic. The beds are so comfy and clean. And the price you just can't beat the price. Great job to this team! read more

We stayed here for one night and weren't impressed. The rooms weren't the cleanest, the bathroom shower was clogged as well as mold/ rust on the ceiling from water leaking through from a room above us. Also, when they told me it's a $100 hold on my card they charged me the full $280 as a "hold" when I paid online in advance. I contacted the manager and she basically said there was nothing they could do and it was a mistake since the guy at the front desk was new. Now I have to wait up to 10 business days for the money to get back into my account. The staff is polite, but that doesn't make up for the dirtiness of the room and the mistakes. For the price you don't even get complimentary breakfast BOOOO! The only good thing I have to say is about the pool which was spacious and nice to dip in after a long day of traveling. Other than that, I wouldn't stay here again or recommend to anyone. UPDATE: I contacted my bank because $180 was processed and posted from the $280 "hold". I am highly upset right now and I would steer clear from this hotel unless you want to get scammed! They are no help what so ever and now I have to go through a whole dispute process with my bank when I shouldn't have to because the hotel messed up! My stay was already PREPAID through Priceline!! read more

I made our reservations in October for our overnight stay on December 30th! We were checked in my Mike who was pleasant and informative about the shuttle that will have to take early tomorrow morning. In the lobby they were having a gingerbread house contest the guests could vote on! The lobby was spacious and decorated very modern. We got to our room and our room was very nice, spacious and also decorated modern! Hubby and I will definitely stay here again if we have to take another early flight from Phoenix to home! read more

See all

This was a perfectly located hotel for our late night flight into Phoenix. The check in was fine and the room was very clean and spacious. We had a king sized bed which was comfortable. The best thing about this hotel were the floors. No carpet! One of the other nice things were all the plugs for electronics. One weird thing is the bathroom light comes on automatically. Rude awakening when one needs to use the restroom in the middle of the night! We enjoyed our stay. Clean is the word. read more

Awesome King room, spacious modern, rain shower felt luxurious with a very quiet AIr Conditioner in a great location! I heard it's newly renovated and you can tell from the moment you walk inside. Friendly, welcoming staff Free Airport Shuttle close to downtown to take the train throughout the area. I do recommend staying here read more

Radisson Hotel Phoenix Airport - Hotels Near Me - Phoenix, Arizona

See all

Stayed here with my 16 year old daughter for 2 nights for the Boy Pablo concert at The Van Buren. The hotel was in great proximity to every place we set out to see. The staff was welcoming and the room was nice and clean but the toilet just would not flush properly. It was the most annoying experience ever. I could've asked for assistance but decided to tough it out for 2 nights. We didn't try the restaurant on site but we did find the hotel to be comfortable and peaceful. Didnt hear conversation through the walls or walking above us. If you want a nice view of the city, do NOT stay in room 230. We only had a view of the rooftop of what may have been the banquet hall. It wasn't pretty but we didn't come for the view so it didn't bother us too much. read more

My wife and I flew in for a concert to Phoenix for one delightful night stay at this hotel. The entire staff was friendly and helpful, the hotel vibe was extremely cozy, our room was spotless and the bed was amazingly comfortable. The complimentary shuttle pick up, our smooth hotel check in / hotel check out and our complimentary shuttle back to the airport was all handled with grace and professionalism by a gentleman named Johnathan. They are by far the best "by the airport" hotel we've stayed at in all of our travel's of all the cities we've stayed in. We thank the entire staff and an extra thank you to Johnathan for making our 24 hour trip as stress free and as relaxing as one could ask for. read more

For the price this is one of the nicer hotels near the airport. Friendly clean and very well kept. I like the layout of the room and the bed is very comfortable. It's been a while since I stayed here so this is an update. A few of the rooms are showing their age and need a little makeover. Front desk staff is extremely friendly and helpful. Had a problem and Jaylen was great to solve the problem immediately. read more

Cleanliness of our room was less than par. The lady named Kimberly was a hag in the bar. What do you want to drink? Ready to order or not? Not friendly what so ever. She only cared about the bus party that was here. Never checked on us to see how our meal was or offered us another drink. She said bring your bill to the bar to pay. Shit your the waitress why am I doing your work and tipping you? This place isn't worth the money. Won't be back. read more

I realize things are different in a pandemic. I went to the bar for happy hour. It was advertised as open at three. At three fifteen it was closed . I went to the front desk who said yes the bar will be open. The waitress must be late. I'm having a beer at three forty. The rooms are clean. The staff are very Pleasant. Things are different as far as people able or willing to work. The new norm . read more

Room was decently cleaned could have used a little more attention to corner floors. Beds were actually ok to sleep on, pillows were fluffy. Bathroom sink takes a long time to drain and toilet has the same issue with flushing. Shower leaks out water if you don't stand directly in front of the shower head but there is good flow of water. Overall not bad for a 3 star hotel. read more

Radisson Hotel Phoenix Airport - Outside - Hotels Near Me - Phoenix, Arizona

See all