A couple weeks ago (07/08/2023), we had the wedding of our daughter at the Radisson Hotel. I was not only the mother of the bride but also the wedding coordinator. Therefore, I had to make sure I would not miss any details of such an important to our family day. As a person who has never done this kind of work, I was the person with 102 questions. I did ask A LOT of questions and did make A LOT of notes in order to make our daughter and her husband's day as special as possible. The only problem was the hotel personnel, who did not care enough for our event and neglected to complete the job they were getting paid for. Nevermind that our wedding brought this hotel more money than a regular wedding would, because we extended our menu. We even paid extra to present the fruit and vegetable displays in an ELEGANT manner. It is actually stated in the Radisson Contract that it is their service policy to display their foods in an elegant, professional culinary manner, but to have it actually done, you will have to pay more. The Event and Sales Manager neglected to provide us with the Contract that was relevant to our type of event--the wedding--and, as soon as she sent this Contract, she went on vacation for a week. As I recall, this Event and Sales Manager had so many days off in the matter of two and a half months that I cannot imagine any vendor would and should have when customers are preparing for the wedding. I had to go through this Contract to remove all the information that was absolutely irrelevant to our event. After the Event and Sales Manager came back from vacation, I asked her to adjust the Contract for our event, which took SOME time. I went through the Contract and literally left notes inside the Contract and also sent them via email page-by-page. Still, the Event and Sales Manager managed to make numerous mistakes and neglected or forgot to mention multiple important points, which led to a few revisions to the Contract. The same happened with the Banquet Event Order (BEO). The decoration of the Cake Table with flowers was in the BEO, but I was so swamped with making sure that everything would be in place and all our vendors showed up, pressing the skirts for the Bridal Table by myself, decorating the Cake Table with an appropriate tablecloth, and so on, that I did not remind the Radisson Event Coordinator about the decoration of the Cake table with flowers. So, our wedding cake was still astonishing but somewhat "lonely" on the table. There were so many things that the Radisson Event Coordinator (see her on the photo in green T-shirt) neglected to do, which could cause a big problem. She failed to secure the aisle runner on the carpet. Watching our wedding video, we are extremely thankful to God that nobody fell while walking down the aisle on that aisle runner. We can see how it moves while people are walking on it. To the owner of the Radisson Hotel Cincinnati Riverfront: Sir or Madam, -- Please provide customers with a hard copy of the packages menu and the the a la carte menu prices. The negotiation of the prices between us and the Radisson Event and Sales Manager and the Chef was not pleasant at times. The prices were going up and changing each time we mentioned anything extra. We finally decided to put everything in writing. -- Please revise the Contract for this hotel. There are two different Due Dates for the final event payment in a Contract, and the Contract has to be modified properly for each event. -- Please provide proper training for your Event and Sales Managers and Event Coordinator: how to complete paperwork properly and in a timely manner, how to perform their job as per their job description, and how to treat customers without neglect, sarcasm, undermining, and rudeness. -- Your Event Manager could use some training on the proper decoration of the event, dress code, and professional attitude. I will not minimize the hard work she puts into each event, but "exploding" in a customer's face on the day before the event during rehearsal and on the day of the event should not be acceptable. She was not dressed properly on the day of the wedding, and now we will see her on our wedding photos and videos. She had on a green T-shirt and black pants. What the Event Manager called "ruffling" as a decoration for the Buffet Table looked really bad and dangerously close to the burner cans; therefore, I suggested just a flat tablecloth for the top of the table and the skirting around the table, after which she literally "exploded" in my face and all the Buffet Food Warmers and table linens ended up on the floor. She was yelling into the phone for the Housekeeping to provide her with the new linens. I was an inch away from asking for somebody else to coordinate our wedding, but I decided to give her one more chance and went back to pressing the skirting for the Bridal Table. Continue on Google. Complete review on Facebook. read more

Radisson Hotel Cincinnati Riverfront - Hotels Near Me - Covington, Kentucky

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I'd actually make it 2.5, but that's not an option. I'll be a Negative Nancy first. WORST HOTEL WIFI that I have used. And I'm flight crew. Stayed here two nights because as we were headed back to the airport, the airline cancelled our flights. The first night my room sort of faced the river and was bigger. Although there was a hunk of hamburger in the bathroom and long dark hair on the sheets. Second night, smaller room that faced the freeway with no working heater/ac. Probably should have called down and asked to switch rooms, but by the time I was crawling into bed, I was too tired to care. Also, both rooms only had packets of decaf coffee. Hateful housekeeping. Positives: Bad WiFi is free ‍ Fridge and microwave in rooms Lots of nearby food options within walking distance And my favorite part: THE BALCONY DOORS ACTUALLY OPEN!!! It was nice to have the door open and listen to the rain for a bit. read more

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Not worth the price of $215 at all. Charge $7 a day to park for what reason I have no idea. Room had a very musty smell. Bathroom vent didn't work and light was hanging from ceiling. Bed was like a slab of concrete. Carpet was filthy. The neighborhood directly around the hotel was not the greatest. Only thing that gives it two stars was the nice view of Cincinnati skyline at night but to bad there's no seats to sit and enjoy it. read more

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The view is a ten but the hotel is not what it should be as a Radisson hotel. It could be fantastic if they spent the money! Metal doors in the hallways that have paint chipping off and places where signs have been removed and painted over. The elevators need to be refurbished (I'm sure the wood was gorgeous years ago but it's pretty well at the end of its life) with new buttons (most of the ones we saw were cracked). The bedroom we stayed in was really rather drab and needs redecorated. Bright colors would REALLY help. Seems that everything is a shade of gray or olive and is a bit worn and dated Any Radisson I've stayed in was a top notch four or five star hotel. As I said, this could be a fabulous five star hotel but right now it isn't. I'd like to come back in a couple of years snd see if any remodeling has been done It's not a bad hotel, it just needs a little love from the corporate office! Day two revision: Went to the zoo, came back to the hotel and couldn't wait to get in the shower! Was really shocked about room condition! Bed not made, coffee station and bottled water not replenished, etc. the only way we knew that housekeeping had been in the room is that the bath mat that we left on the floor had been rolled back up with a bar of soap on it. Seriously? This is really inexcusable. I've stayed at Holiday Inns lately and if I left the room for a couple hours it was clean and all made up like I'd never been there! I always considered Radisson to be a big step up from Holiday Inn. Maybe I was wrong read more

The hotel is fine, but what you are really paying for is the view. We had a king room on the ninth floor with a city view and it was perfect. There is lot parking or an underground parking garage. Since we were approached by our car by two homeless men while checking in we decided to use the garage. If you have a large car or low bumper it might not be a good idea. The drive in is very steep and our M45's air dam was a victim. The bed looked lumpy but was very comfortable. The room was clean except for used cigarette butts on the balcony, Blech! My only problem was the noise! This is the noisiest hotel I've ever stayed in. Highway noise, noise from the toilet running all night, noise from the band playing in the bar below. I couldn't sleep at all. It was ok for a special occasion night but I wouldn't stay any longer than that. read more

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We were at facility for a banquet with tour group. We are from the Carolinas and always heard of "Cincinnati chili". In passing conversation with banquet manager I mentioned this. She went out in the rain to local place, Skyline, and brought back some! Above and beyond!!!! read more

There is a lot to improve. When I stayed at this hotel for 3 nights, one of the rooms had the sink drain not work, the closet door didn't exist, barely any toilet paper, and no body wash. The shampoo is way too small to use like how can I take a shower during my stay with using only that? Plus the staff during the morning buffet was very rude, especially an old lady that was previously serving me. She didn't want to deal with one of my guests who is 12 to have the discount. Unbelievable. During the 3 nights, not one time did any staff member come and clean up the room. Maybe it was an every other day thing but still never happened. I had to go downstairs and point out the towel situation to even have someone come and change out towels or even toilet paper! I heard it was once great during the 1980s but it doesn't live up to it now. If you are looking for a hotel to stay while in Cincinnati, I highly recommend you pick a different hotel than this!!! read more

This hotel needs to be shut down and remodeled. It's extremely outdated and nasty. Sheets, bed, carpet and bathroom were terrible. These rooms shouldn't be over $69 . Save your money and go to a new updated hotel for the same price. read more

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This place is a nightmare. Do not stay here. 1. Our first room had bugs, peeling wallpaper, and mold on the ceilling. When we went downstairs to complain about the bugs, the employee already knew which room we had to be in (as a certain set of rooms always has bug problems). Uhhh WHY ARE YOU PUTTING GUESTS IN BUGGY ROOMS??? EWWWWW 2. The second room had room service issues. We had yellowed towels and some issues with our sheets. We asked them to change the sheets, and when we came back, they put a sheet with a big yellow stain on the top. Ew. At this point, I called in the manager and head of house cleaning and we all had a discussion. They were polite and re-changed the sheets but would only comp one night. 3. NOISE NOISE NOISE. This hotel is SO noisy. We complained about the noise, so they offered us a THIRD room, but even that room was noisy. It's right in between train tracks and a freeway, and has no insulation. I had to blast a white noise device and I could still hear the kathunk kathunk kathunk of the freeway. According to the staff, the prior hotel owners were trying to sell the hotel and didn't invest any money in it for years. There are new owners as of June 2014, and it's under a multi million dollar upgrade. But until that upgrade is done (and I'm not sure if it includes sound proofing the rooms), this place is a nightmare. DO.NOT.STAY.HERE. EWWWWWWWWWWWWWWWWWW read more

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Made reservations for the brunch with Santa. Our baby girls first Christmas. Made reservations for the family in advance. Only for manager of the 18 floor Jerry to call and cancel late Friday and confirm that I had a reservation and to let me know that they had over 300 people coming on that day (Sunday the 19th) and they could no longer honor our reservation and we could not come. We tried to call back to talk to Jerry about why when a reservation was made and he was not available And told he would give us a call back and then we never heard anything back. very disappointing for such a Supposedly high end restaurant. Horrible customer service. No apology or anything. read more

My boyfriend and I booked this hotel for our anniversary, and it was not great. The receptionist and bartender were nice enough. The room was decent and came with free drink tickets and breakfast, but it was quite dirty. There was hair in the bed and the tub, the room smelled very strongly of cigarettes, the drain in the tub was broken and the air conditioner did not work consistently. The hallway smelled like weed as soon as we got off the elevator. For $300, I would have expected a lot more. read more

Everything was great, except coming in our second night and finding this guy in the bathroom (see photo). Also, mattress cover was dirty as well. Wasn't all bad, breakfast was good, service was good. The view was exceptional (see photo)! read more

Radisson Hotel Cincinnati Riverfront - Large roach. - Hotels Near Me - Covington, Kentucky

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I decided to come to Cincy last minute for a quick weekend get away. I found the hotel reasonably priced. The staff was friendly. The manager Tim quickly checked me in with no problems. The lobby was loud because they have a live band on the weekends, which is cool but I wanted peace & quiet. Our hotel neighbors seem to be having some type of party and are very loud. You could hear them as soon as you exit the elevator. As I approached the door is was open. The doors are heavy and seem to stick. Housekeeping didn't close the door back. I was hesitant to enter at first. The room was clean. There was a little rust in the tub due to water but nothing that would gross me out. The bathroom is very small, so if you're claustrophobic this place ISN'T for you. However they did have the basic toiletries for us. The water in the shower was hot my not as hot as I like to take my showers. I like my showers boiling hot. I loved the balcony & the city view. It's beautiful at night. The room was equipped with a microwave and a mini fridge. I hardly ever see microwaves in hotel rooms anymore, so I was happy to see that. I don't have any complaints minus our noisy neighbors who didn't calm down until after midnight. The tv had to be on the drown out the sound of their voices and nonstop laughter. The king sized bed felt amazing and the hotel pillows felt so great that I wanted to take them home! Overall if you're visiting Cincy especially for a Reds game I say stay in Covington at this Radisson. It's just across the bridge. Oh and the parking is free (also unheard of)! You're just a few minutes from Newport on the levee and all the fun that downtown Cincy has to offer! read more

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Noise was so bad, with the highway and trains, none of us got any sleep. Got up and left for home at 6 am instead of spending the day in Cincy as we had planned. The noise was so constant, it made me think of how prisoners are tortured and kept awake with loud noise. Dated, old furnishing. Nice view but for $285 a total waste. read more

This hotel was absolutely disgusting our bedding was stained and the lamp was rusted and refrigerator and microwave was disgusting. The room was extremely outdated for the price they are charging just unbelievable just wanted to let people know check the room before you stay here or you will be very disappointed. read more

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This hotel is awful! The customer service was terrible. The comforter had blood on it, the ceiling was leaking water, and to top it off there were roaches. When advised the receptionist of everything they said "okkkk so do you want another room or something"! I'm completely appalled. I will NEVER book here again. I recommend anyone who's thinking of staying there to think twice. The photos are deceiving. RUN! read more

The hotel was overall too overpriced for what you get in return. I paid 230 for a premium room, but the bathroom looked like it was from an apartment from 1980s. In fact, the room itself was blend and lifeless. In addition, one of the elevators was broke, yet every time we pushed the button, it was the only one that responded. I really recommend that the hotel either reduce its price or upgrade its furnishings and fixtures. read more

This hotel is nothing like the photos. The first room we were assigned to had blood in the comforter, dirty fingerprints all over one of the headboards, the carpet was damp, and the room had an awful smell. The staff was very polite when I described the situation and upgraded to a new room at no additional cost. The next room had a beautiful view of the city but was only slightly better as far as cleanliness. Again, one of the comforters had blood on it, there was no stopper in the sink, the shower drain was clogged, the tub was so gross I showered with my shoes on, we heard police sirens all night long, and the general feel of the entire property is rough to say the least. This hotel is not for the faint of heart! read more

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Honestly? This place is terrible. I am currently staying here with my two young daughters and it is beyond ridiculous. They put us on the 17th floor acting as though this was a nice treat due to the view, never mentioning that there are ballrooms on the 16th floor and it is beyond loud. We complained no less than three times before we were finally allowed to speak to a manager and now, 30 minutes later, there is hardly any difference. Also? The room service (who we also called 4 times and were put on hold for over 10 minutes the first 3 times, but not actual hold- we know all of the kitchen gossip) pizza is soggy and really nasty. Do not waste your money here, it is an absolute disappointment in every way. Also? It is never ok to refer to a paying customer as "Sweetie". That's just UPDATE- after a pretty long and bad night, we woke up to a kind gesture and apology from the manager and we truly appreciated it. Maybe last night was a one off? I hope it was for everyone's sake. read more

WENT FOR OUR 38TH Anniversary! Food and view at the 18th rotating restaurant is fabulous! We had the Petite Felet and jumbo shrimp, wedge salad, Mac n Lobster, Candied Carrots, whipped potatoes, Asparagus, Bread Rolls, coffee and Salted Caramel dessert. Service was terrific, view of the river and Cincinnati Skyline perfect from this 18th floor exquisite restaurant. Our room on the 17th floor was great! Bed comfortable, view spectacular. Only critique is traffic a bit loud, bathtub a bit hard to get in and out without grip bars etc. Also, no comfortable lounge chair. The room service breakfast is quick and great! Nice warm indoor pool. Checkin and out effortless. Great place for special occasions, anniversary, wedding, birthday etc. They go out of their way to make it great! Chuck and Judy Davis read more

Very disappointed in our stay and will not be back. Room was outdated and walls and curtains were dirty. We had NO hand soap. We were there for 4 nights and were not told there would be no housekeeping. When we realized it, we called and asked for service. We were told you have to request it 24 hours ahead of time. So we requested it for the next day and they never showed up! Early evening of the next day I asked again and after 4 hours they still didn't show up. The next day we asked again and complained. That evening they just dumped towels and sheets on our bed and expected us to make up our own beds. Our trash was not emptied for 4 days and nothing was restocked. For the price this was not a good place to stay, I was very disappointed! read more

Just don't! Don't do it! Don't stay here unless you regularly stay at fleabag motels or questionable short term apartment rentals! If you typically stay stay at other, nicer, better hotels, you'll be sorry you stayed here! I promise! We made a last minute reservation only because the hotel company that I am loyal to was booked and it was suggested to me that I take any hotel I can get. Mistake! We arrived late and were advised we had the last room in the property to a room with an burned out entry way light (even motel six leaves the light on) and an AC that was neither blowing now would blow cold air. Thankfully there were no bed bugs there to greet us....I checked. In addition there was a questionable film on the bedside table (gak), sticky tile in the bathroom and sink area (double gak), a toilet paper holder that was about to fall off wall and bathroom walls that were in desperate need of cleaning or rather gutting and updating. Thankfully I had wipes to clean those things we would touch and the bed was comfy. I told the front desk about these items when we were checking out and she didn't believe me so I showed her the pictures. She then immediately offered a significantly lower nightly rate. You have been forewarned! read more

Great place to stay when visiting Cincinnati. We actually stayed here due to a SUPER early flight leaving CVG the next day. Loved our room - clean, comfortable, spacious! Loved the slider opened and we could get fresh air. Loved the energy and kindness of the bartender in the tucked away first floor bar! I would only recommend that if you can, ask for a room away from the freeway. Even with the slider closed, you can still hear quite a bit of noise at night. It was easy enough to fall asleep to (after a couple glasses of wine), but if you're a light sleeper, it will definitely keep you up throughout the night. read more

This hotel needs a major remodel. We paid $242/night (they charge $7/night to park) for a room that should have cost no more than $150/night at best. Room was musty and we were unable to control the air conditioning so it was extremely cold. Also, there were dirty sheets and a bag of garbage laying in the corridor the entire time we were there. I live locally and have always thought the Radisson was very nice. My husband and I were really disappointed. read more

Stayed last night. Friendly staff. Bed linens badly stained. bedding also had hair, finger nail and crusty residue. Staff was quick to help; however, we had to change our linens ourselves. The linens provided were stained badly. Two of the 3 elevators were not working properly. We spent 244.00 for one night. Price was too high for the accommodations. read more

Honestly I don't even wanna give this one star.. so disappointed with this hotel. First off when we checked in the kid at the front desk started at us until we said "hi we're here to check in". He did not great us or ask what we needed- it was very awkward. He didn't say much, we tried to ask where our room was and he mumbled and we could not hear him so we ended up just going to find it ourselves. Our room was nasty.. I didn't expect a spotless perfectly cleaned hotel being that it was rated 3 stars but I definitely didn't expect the toilet to have pee all over the seat, hair in the shower and all around the bathroom, dried pee/whatever else in front of the toilet on the ground. Hair in the beds, the floors were hardly even vacuumed, they were gross. Ugh. The only positive things I can add is the room service lady that brought us breakfast was the sweetest lady, and the view over the city was nice. We definitely will not be staying here again, unfortunately. All around was not a good experience, and I do not recommend. The pee all over the toilet is ridiculous, and definitely gonna reach out to corporate about the cleanliness of this location. I wish I snapped more pics tires of the bedding and such but these were all I got. read more

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Booked online. When we got there and got to our room it was dirty and had water marks on ceiling, dirty windows and a dirty comforter. We went to the 18th restaurant and the food was good but the restaurant needed updated for the prices they charge. We will definitely not stay there again. Very outdated read more

So the lobby is nice and the elevators are the cool old ones, but that's pretty much it. The first room the traffic noise was so loud I would actually jump awake when a semi would use it's Jake Brake, which happened all night long. Of the 4 plug spots in the room,only one worked and it was so old the outlet couldn't hold the plug in. So, if you wanted to have your phone charging while you used it, you were out of luck. I got there early, so I had them change my room. They acted shocked that I wanted to give up my city view. I told them I could stare at a brick wall if it was quiet and I could sleep. Got to my new room. Used the toliet and it wouldn't flush. Opened the top of the tank and it was totally broke. I had to feed the chain through the armhole, but there was no way to secure it, so I had to redo it several times that I used the toliet. The heavy white curtain that blocks out the light would not close nearly all the way, plus, someone had poked a ton of holes in both of the curtains. So as soon as any light started the room was full of it. They had painted the bathroom ceiling (I meant to take a picture) it was almost comical. They made a few swipes on the ceiling and went around the exhaust fan leaving about six inches all the way around it so they wouldn't have to do any trim work. Those type of things done right help to make it more acceptable. Half a**ed just makes you like it even less. I was there with a group of 60 people and every one of them had some kind of issues with their room. There was also a woman who had neighbors that she said it sounded like they were skateboarding in their room and loud music and slamming the door every five minutes and this went on all night. She called the desk after midnight and was told "It's the weekend, there is nothing we can do." Wow, really? So their hotel is a free for all on the weekends? The showers were also really old. The tub was bowed in the middle and you felt like it was going to give out. The pool was tiny and said capacity of 11. There were always mobs more than 11 in the pool so I was unable to swim either. I would NOT recommend staying here. I gave it two stars because the view from the rooms was amazing and the lobby had been updated. I will not be staying there again when right across the river there are nice new hotels for almost the same price and that is getting a group discount at the Raddison and no group discount across the bridge in Cinci. read more

Made a reservation a week in advance to our hotel stay. Arrived on time and was made to wait based on staff's ability to handle the "crowd". Requested a window table And we were told we needed to do that when we made reservation and that there were none available. LOL - they didn't have enough customers to fill all the window tables the entire time we were there but we waited. View is worth the trip but plan to spend $75-$90 per person for average food. Service was slow. We waited and watched three tables around us get seated after us and served before us. Table was bussed around us despite us still eating. Annoying! Steaks were cooked too long and tough. Sides were promoted but came out mediocre. Manager did a drive-by to ask how things were but we had just received our meals. Disgusted that we paid so much for something that is not fine dining. read more

This hotel is conveniently located between Kentucky and Cincinnati. The views from the high floors are nice. They have a couple restaurants located inside. I was there for a Conference and enjoyed my stay. Its located on a very busy highway, and is within walking distance to a lot of local fast food restaurants. My room was clean and average. The balconies are nice and the noise level wasn't too bad. read more

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My wife and I decided to check out 18, as a "dry run" to see if this was a place to take family and friends visiting Cincinnati. First impressions: The hotel is dated, but undergoing some renovations at this time. No valet parking, but plenty of parking. The signage is old, and has the older name still on it, so don't be surprised if you don't see the name. Even the elevator button doesn't have the correct name on it. The restaurant looks recently updated, with new modern fixtures and furniture. It definitely sets a great impression. The views of the city are obviously why you go here. A full rotation takes a little over an hour, and there are some nice plaques that tell you what you see. One thing though, they need to clean the damn windows! Finger prints and smudges on the windows during prime Saturday night dinner? Food: Disappointed. I got the NY strip medium rare, and my wife ordered the filet mignon. We shared asparagus and a baked potato. Both were cooked as we requested, but really lacked any flavor. No real crusting to speak of. The sides were good, nothing to write home about nor anything to send back. For desert, we shared a cappuccino cheesecake--fantastic. Service: Our server was great, attentive and kept checking in on us. read more

Radisson Hotel Cincinnati Riverfront - Hotels Near Me - Covington, Kentucky

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Not very clean especially around COVID-19 time. Pics are from when we first walked into the room. read more

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Stains everywhere.. put my own blanket on my bed... had too buy it... stains, hair and filthy floor... Zero tv for two day no internet.. all this for 450.00 two day stay... sorry.. It was Bad.. food in hallway, Staff kinda of okay.. read more

toilet not working. staff slow to switch rooms. reserved two rooms but only one available.

Had a fine check in and stay at the Radisson Covington. Room was fine also. A day after check out I realized I left a dress shirt hanging in the room closet. As I was in the area, I stopped by the hotel before heading to the airport. The girl at the From desk, Alexis, seemed annoyed at my request to call housekeeping. I explained I had already left them a message but had no return call. Housekeeping radioed back to say that they did not have the shirt. I asked if they could check in the room. She said that housekeeping does a full inspection of rooms after check out. She also said that the room had been occupied in the nights following my stay. I asked that they check the room. Annoyed again, she called housekeeping and gave my request. A few minutes later the call came back that no shirt was found. I was confused and asked her again about the fact that housekeeping does a "full room inspection" following guest check out. As I was about to leave, Alexis hopped back up on the counter where she had been seated and resumed drinking her soda. I asked: so if a full room inspection happens, does that mean either someone from the hotel or a guest may have my shirt? Her reply: " I don't know. Maybe you need to make a check list the next time you travel." I was sure I heard her wrong. I asked to repeat what she said. With a very annoyed time she said: make a check list next time! Lost shirt: my fault. Rude employee: Radisson's fault. I will never stay in this Radisson again. read more

First off, I would mention that the management/front desk staff of this hotel is one of the coldest and least accomodating I have come across in many hotel stays. The worst part about it, is they are absolutely hypocritical when it comes to problems that arrise. After a bad review, the management of this hotel seems to write apology responses to tripadvisor reviews and say how sorry they are that the stay was not good and to contact them directly to explain the problem. It is incredibly easy to put off guests and ignore their issues during the stay and them make it seem like they care and they were unaware of the problem in their tripadvisor responses, which this hotel does. Based on the shoddy condition of the rooms of this hotel vs. the immaculate public areas ... it is clear that this hotel goes out of the way to make it APPEAR that they are a good establishment but the customer service and guest rooms prove the ACTUAL experience you get will not be what the cover of the book appears to be. First of all, there are two types of rooms in the hotel, in my opinion ... as the building is round. There are rooms that face the highway ... and rooms that face the city/riverfront. If you get a room that faces the highway ... good luck sleeping. It literally sounds like you are sleeping in a tent by the side of the highway. From the minute I opened the door of the room, the sound of trucks hitting their air brakes making the 'GrGrGrGrGrGrGrGrGr!!!' sound could be heard. It was like this all night. After having read on tripadvisor about this problem, I had specifically called in advance to request a high floor room on the opposite side of the building as the highway. The person at the front desk said that they were noting it in the reservation. Of course when I got there ... they say that the rooms are randomly assigned, that they have no control over who gets what room and there was no way to give me any room except for the one I was given at check in ... which of course was a 4th floor room next to the busy highway. Also, the rooms were not ready until around 4:30 p.m. for check in. Our whole group had to sit in the lobby and wait until 4 - 4:30 p.m. when we arrived at around 2 p.m. from the airport. I do not exaggerate when I say how loud the trucks and cars are on the highway ... this is a major highway and the trucks go by all night long. Even cranking up the ancient, loud air conditioner to the high setting did not keep the highway sounds out of the room. If you are a light sleeper, you are really rolling the dice because you have a 50% chance of getting one of these rooms ... and if you do, you will not sleep a wink. Management could not have been less accomodating when it came to this and when I brought it to their attention that I called in advance specifically to request a non-highway room, they were incredibly rude to me when I told them I literally couldn't sleep in that room. The other problem I have with the hotel is the overall shoddy condition of the rooms. It is clear that there is no quality control here. The wallpaper is peeling in places, dirty stains on the walls, the bedding is stained (we had 2 rooms booked, each with 2 beds and all 4 beds had faint or non-faint stains on the white comforter covers. Check out my pictures and you will see how many issues there were in the room. The carpets seemed dirty and dated, the wallpaper clearly has not been changed since the late 80s or early 90s and is showing wear. The bathrooms were nasty ... they looked like something from the 70s and actually had switches on the wall that were for an old vent system. Rather than removing the switch for the vent, which had since been replaced, the knobs were removed so there was this weird knobless dial there. The beds are a whole other story. They are 'sleep comfort' type of beds where you adjust the level of firmness. I was at the hotel for a wedding and there were about 25 of us staying at the hotel and almost every single person hated the bed. We all went to sleep with the bed at one level and when we woke up we were literally sunk down to about the level of the box spring. It was like sleeping on an air mattress with a slow leak. Nobody who used the beds said that the bed was the same level in the morning as it was the night before. Luckily, half of us were on the side of the building facing the highway ... so we couldn't sleep anyways. The parking garage underneath looks like something out of a horror movie with almost no lighting. Even on the top floors ... one night the maid forgot to make up someone's room in the wedding party and all the front desk could do that night was offer new towels. No apology. The water in the tub went down so slow, someone had to stand in someone else's dirty shower water while showering before the wedding. When we brought to the attention of the front desk that we asked for a non-highway room, they rudely snapped, 'We are sold out. What do you want us to do!' Classy. read more

We payed $300 to stay one night. We get to our room and there is no safe, flickering lights, and to top it all off, there is a patch of soaking wet and moldy drywall above the toilet! The room above us "flooded the toilet and didn't tell anybody" and I had TOILET WATER dripping on my head and a puddle on the floor.. stains on the sheets and ripped furniture. DISGUSTING!! Hole in the wall, iron falling off the wall in the closet. They took $100 off the room which was helpful but this Must have been a problem for weeks because it was already patched over once. No hot tub in the pool and dirty floors..... $30 a person for breakfast..? Would not recommend.... this place needs a health inspection read more

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I had driven past this hotel for decades and always wanted to stay at the "round hotel" as I thought of it in my younger years. Finally, I had a reason to stay overnight near Cincinnati so I "splurged" and booked a room there. I say splurged because our room was $130 and we basically just needed a place to sleep. There were many cheaper options for people just passing through to get a few hours sleep without worrying about any amenities. At check-in our clerk was slightly rude but not the worst I've had and not the reason for this review. Simply another unnecessary disappointment. The first floor restaurant food was disgusting but service was ok. Our room- the reason we were here. The view really is amazing and I would give that alone 5 stars. HOWEVER, the room reeks of weed. The hallway, the bathroom, open the balcony door....all smelling like a weekend at Snoop Dogg's retreat. Currently it is midnight and we are basically trapped in our room because a couple from down the hall has been screaming in the hallway for hours. HOURS. Apparently there are far too many people in their room and the only place they can have such a private screaming match about her trifling hoe antics is in the hallway. They were visited out there a few hours ago by the police but their problems must be very serious because here they are again! Review summary: pros: the view. Cons: literally everything else. From the screaming, to the police involvement outside our door, to the fact that just staying in this room might be enough for us to fail a drug test....all of it. I highly do not recommend! read more

I'm surprised at all the terrible reviews this hotel gets. Although not anything to rave about, it's not too bad. I was greeted by the front desk staff in a friendly manner and had no problems with check-in. I parked in the underground garage, and didn't feel like it would be any more dangerous than any other downtown hotel location, especially after seeing staff members sitting near the entrance. A big perk is the free parking. I would not have stayed here if the parking wasn't free, so hopefully they keep that up. As for the hotel room, it wasn't big but it was not TINY as someone else mentioned. It was only slightly shaped like a pie slice, and I thought that aspect of this hotel was cool. The hallway is a big circle, and each room has a private balcony with a great view. It is a very unique setup which I enjoyed. It is obviously an OLDER building, but that does not mean it's not nice. The lobby area is upscale looking, and while I didn't use the pool or hot-tub, it looked clean. One thing I would have really appreciated that this place doesn't offer though is a free breakfast. They did offer a $9 breakfast buffet that I did not try. Nice to know that it was available but I refuse to pay for breakfast at a hotel no matter how good it may be. I chose to pick up something after I checked out. Its a selling point for me if a hotel offers a free breakfast. I stayed here because I used the Name Your Own Price on Priceline. That being said, I got a great deal around $50 for the night, and I felt with the free parking it was well worth the money. I would stay again for that price, but probably not for more. read more

Not a fan. Greeted by a really immature and unprofessional front desk lady. As I checked in, I watched a staff member throw a set of keys across the room at another staff member at the front desk just a few feet from where I was standing. Is this place staffed entirely by high school students?? Beyond the staff, the hotel is just a mess. It feels (and smells) really old and the decor is super outdated. Even with the double-paned glass windows and patio doors, you can still hear the traffic roaring below. The bathroom reeked of mildew. One of the worst hotels and experiences I have had. I am only giving an additional star for the location and cool patio views. I do like the Newport waterfront area but I would stay at another hotel in the future. Do not recommend this place one bit. read more