Fast friendly professional service. Always get it right the first time. Highly recommend them.read more

Rude customer service. Felt like a criminal picking my phone up from here. Was greeted and asked…read moreif I could be helped but as I started replying, the lady at the counter walked away and started helping another customer. She said someone else would help me. Had to show my ID multiple times in order to leave with the phone.

They are thieves. They refuse to unlock phone that is paid in full. (Instead, they supply a bogus…read morenumber to call.) joinesw@gmail.com

We're leaving this store at 10:38, after waiting for more than 30 minutes for them to open. We…read morearrived at 10:07 (seven minutes after their stated opening). After several minutes, I called the general Verizon number. They called the store to see what was up. We could see someone inside, and finally, at 10:18, he told us he would be opening the store in 5 minutes after he put inventory away. We're choosing to drive 15+ minutes to another store rather than continue to hope -- likely in vain -- that we would get in and get the help we need.

I had an amazing experience at Fix A Phone! My son accidentally got the SD card stuck in his…read moreNintendo Switch, and I was worried it couldn't be fixed. The team was very professional and helpful from the start. They took the time to look at it, explained the issue clearly, and even ordered the part needed to repair it. I really appreciated how friendly and patient they were throughout the whole process. Highly recommend them for any device repairs they truly go above and beyond!

Great service and convenient location. A piece of the charger plug break off into my IPhone and I…read morecouldn't charge it. They fixed it in 5 minutes or less and the cost was minimal . . .much less than I expected. I also purchased a wireless charger there in case that happens again. The store is conveniently located in Sun Valley in Indian trail. Give them a try for phone repair before you go anywhere else!

We recently switched from Verizon to AT&T, and manager Hope made the entire experience smooth and…read morestress-free. She was incredibly patient, knowledgeable, and walked us through every step without ever making us feel rushed. Even after our phones were delivered to our home, she invited us back to the store and personally helped us set everything up, including parental controls for my daughter's phone. That level of care truly went above and beyond. Our sales representative, Isabella, was also wonderful to work with -- kind, helpful, and professional throughout the process. You can tell Hope is an exceptional leader. She clearly invests in her team, supports them, and guides them to provide outstanding customer service. AT&T is very fortunate to have both Hope and Isabella -- we are extremely grateful for their help and highly recommend this team to anyone considering switching.

I live in the Virgin Islands and have used this store to replace my phone every year for years, as…read moreI have family in the area. I can honestly say that this staff is by far, the most personable, polite, and efficient. Every single time, they make the whole process easier and easier. This past time I was helped by Isabella, outstanding customer service. Actually made me want to come on here and review. All in all, I can confidently recommend this store to anyone. No matter the commute.

HORRIBLE CUSTOMER SERVICE!!! HORRIBLE PHONE SERVICE!!! We brought a sprint phone to them for them…read moreto unlock. NEVER EVER did the so called owner/manager tell us that a sprint phone will not be compatible with metro PCS services. So now we have paid him $100 to unlock a phone that more then half the time doesn't even receive the calls and if it does it will drop the call. Internet is non existent. And to top it off even after having it supposedly unlocked from Metro PCS services the phone can't be put back on my sprint account because it says it's still locked to metro pcs. We have attempted to make contact with the owner but every day when we call the "manager" says the "owner" will call you back but every day that goes by not a word from the owner! STAY FAR AWAY FROM THESE SCAM ARTIST!

From the owner: mobile phone repair Mobile phone sales…read moreUnlock Flash

Phive - thank you for your amazing customer service a true breath of fresh air! She made dripping…read morethe equipment off a breeze, just remember customer service is a dying breed so be kind

We've had Spectrum for 18 years and we made a phone call yesterday to try to lower our bill because…read morewe noticed it kept creeping up. We were on hold for 25 minutes with customer service and they never called us back after hanging up. Horrible horrible service way overpriced. We are switching to T-Mobile.

I needed to get a new battery installed in my iPad mini. They had a battery available, but weren't…read moresure how long it had been in stock so I asked for a newer one. They ordered it for me and installed it. They were very fast and got it back in about 3 hours. I would definitely recommend them.

This place is amazing! Josh was so kind and took his time solving my issues with my iPad! Nice to…read morefind an honest helpful business!Highly recommend!

This man saved my phone and made my day. I came into his store unsure if he fixes Samsung phones…read more Not only did he fix it, he fixed it quick. He was transparent and kind. I will definitely come back when one of my kids phone break. I am definitely going back!

I came in to get my charging port fixed, they off the bat said it's going to be over $100 to…read morereplace the port without looking into the port. I said it might just need to be cleaned out since my charger will sometimes work depending on the position. They charged me $5 to not actually clean it. Last time I went, I wasn't charged for the service. At some point I need to get one of the camera lenses replaced but I'm not sure if i trust them to overcharge me or to butcher the job because I went home and still had issues, i took a toothpick and cleaned the rest of it out and now it works just fine. $5 isn't a lot but its the concept that i paid for a service and didnt get good quality work. I will just go somewhere else next time.