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    RadioShack

    1.0 (1 review)
    Open 10:00 am - 8:00 pm

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    13 years ago

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    Verizon

    Verizon

    2.7(28 reviews)
    4.0 mi
    $$

    Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot

    I am incredibly disappointed in my experience with Verizon and specifically the service (or lack of…read moreit) at the Verizon store. What I've gone through over the past several months has been nothing short of exhausting -- both financially and emotionally -- and it's clear Verizon has no real interest in helping loyal customers when things go wrong. Earlier this year, my Samsung phone's screen randomly went black. I went into the Verizon store, hoping for a solution. I was told I was eligible for an upgrade -- but only if I gave up my current plan or paid full price for a new phone. Not exactly customer-friendly. So, I reluctantly agreed to get a replacement of the same model, and Verizon provided that replacement -- but not for free. I still had to pay shipping, and I went several days without a phone, which severely impacted both my personal and professional life. Here's why that matters: I manage my daughter's medical and therapy appointments through apps on my phone (she has special needs), and I also run a business that relies on being available and connected. No phone means missed appointments, missed income, and serious stress. When the first replacement arrived, I had to reset everything -- apps, passwords, the works. A few days later, that phone failed too. Same black screen. I went back to Verizon again, and they gave me another identical replacement. Again, I was left without a phone for days. No urgency, no offer of a temporary solution, and no concern for how this was affecting my day-to-day life. When the third phone eventually failed -- same issue, again -- I went back a third time. That's when Verizon decided they were done helping me. I was told that now it was Asurion's problem, and that I should call them. Not only did they refuse to acknowledge the ongoing issue with the devices they themselves had provided, but they also pushed me away entirely. "Asurion can bend the rules. We can't," they said. So now Verizon isn't in the customer service business? The final insult came when I did exactly what they said -- called Asurion -- and was told one thing (that I'd be upgraded and the deductible would be waived), only to be transferred to someone else who denied all of it. When I came back to Verizon to try to get help again, I was told flat-out they couldn't do anything. They just washed their hands of it. At no point did Verizon show any accountability for repeatedly handing me faulty phones. No offer to escalate, no follow-through, no sense of responsibility for the time, money, and stress I've lost because of their devices and their failed customer service. I've been with Verizon for years, but after this experience, it's clear that they care more about policy than people. When things work, sure -- great network. But when something breaks, don't expect help, even when they're the ones who gave you the broken device. If you rely on your phone for anything important -- medical, business, or just peace of mind -- don't count on Verizon to support you when it matters.

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    RadioShack - mobilephones - Updated May 2026

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