A good blend of merch and games My fiancé and I swung by to check out the selection while we were in town and spent more time here than expected. They had several used consoles and controllers, and quite a few Pokémon singles to peruse through on top of all you'd expect to find at a GameStop. The staff member running the shop was really chill and made sure we had what we needed without trying to up-sale us to the max which we appreciated immensely. Nothing too extra special about this location but we did see some more uncommon finds, like Tony Hawk's Pro Skater 3+4 Collector's Edition with the skate board included, so we'd say it's worth it to stop by if you're in the area. read more

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I paid premium pricing $54.99+ for a copy of Zelda Skyward Sword off the GameStop website and this store mailed me a copy without the original art box. I also had another store location under the same company mail me a used opened copy of Echoes of Wisdom when I ordered it brand new. All of my friends have expressed that this is why they won't buy from GameStop. The company has a reputation for sending out their worst quality copies of games to online buyers. read more

Gamestop - Game mailed out with out original box art. - Videos & Video Game Rental Near Me - New Braunfels, Texas

Never open. Was there at 12 said they open at 10am. Didn't read the reviews till after I left wish I had before. Apparently this is an ongoing problem with this location so. Best bet to go somewhere else. read more

This location rarely opens on time. Today they're supposed to open at 10 came around waited till about 12:20. It's inexcusable.

Best Gamestop in the country. Lewis is the greatest employee ever. Give him a raise. He deserves tons of money and don't pay him in stocks.

I went to this GameStop on February 22nd to go submit some cards. This was my first time doing this, so I wasn't quite familiar with the process or the GameStop. As I go in I see some very friendly workers and a couple other costumers. This very kind lady worked with me to submit my Pokemon cards and I can't describe how patient and kind not only her, but every other worker too. They were so friendly to converse with and made it a great experience. I also purchased some Pokemon cards for a great value which I was very satisfied with! I spent roughly 250 ish that day and I felt it was extremely well spent. This is the best GameStop I have ever been to and I HIGHLY recommend! 10/10 would recommend and go back to for sure. read more

I came to GameStop for the past 3 weeks and it always been great . I come there to put money on my cryptocurrency wallet . CoinZoom and GameStop signed a partnership and it is the easiest way for me to add money on my wallet . Well today as I walked in to add $60 on my wallet . The employee in front of me had no clue of what I was talking about . He said " This is shady and I don't feel comfortable doing it. " I kept my cool and explained to him that I came here yesterday to do it and about 2 weeks ago and I didn't have any issue. He said "I was here yesterday and I didn't see you" . So first I get called Shady in front of my son and now I am a liar? What kind of employee talks like that . I told him to scan my bare code so I could just add money and go one with my day . He scanned and didn't know what to do. He then called his boss and start telling me that it is not possible to do it . I got mad and I told him that I don't appreciate his attitude that he called me shady first and now he refuses to deliver the service I am willing to pay for . We went back and forth and I ended up cursing him out as well and I left . I went to Walgreens right next door and it took me 5 minutes to get it done . Nobody called me shady or a liar and no one disrespected me in front of my son. It was 11:50 when I was at the store and this employee was first of all disrespectful and insulting and he clearly didn't have any knowledge of why I was asking him. I am black 6'4 with a beard so I felt like from the second I walked in he already made up his mind that I was SHADY and up to no good. I asked him for his name he didn't want to tell me . I wanted to report this incident to the manager . So I hope this message will . I really think the color of my skin has something to do with his attitude from the second I walked in . I am so mad and upset because I had to curse him out and I lost my cool in front of my son . But I really felt disrespected by this guy . read more

Gamestop - This is what this guy wasn't aware of . - Videos & Video Game Rental Near Me - New Braunfels, Texas

The manager Britt? is simply amazing I saw somebody in front of me trying to return a game and get the money back on their card. She calmly explained several times that because they kept the game for two months she couldn't give him a refund. For some reason, the redneck couldn't understand and just kept getting angrier and louder. I've worked retail before and I gotta say she handled it like a pro, didn't get flustered, and just explained what she could do for him. It took a while to get out of the store, but that was on the snaggletoothed loudmouth that wouldn't take no for an answer. My transaction went quickly and the manager even apologized for the wait. 10 out of 10, would recommend this place anytime. read more

Staff was so nice. I've had a great experience but their boss-Brittney, I think it is-was rude. She was rude to her employees while we were there and it felt like a mom getting onto their kids. She has no right treating them or talking to them in that manner. I would hate to have a manager that way. I'm going to find a way to make a complaint on her. Otherwise, 3 stars for great staff minis the boss lady, and for being able to find the games I needed. read more

I wish I could give the place a negative star. The Manager is the reason we will be taken our business to a different location. She is very rude, looks like she hates her job, has a bad attitude, is very short when you ask her a question. I like to give people chances thinking the first she was having a bad day but sorry 3 Strikes and I am out. This is sad because we buy alot of games and this Christmas and birthdays we will going to be spending alot of money on this location. Hopefully the new gamestop please we go to treats us better then this location. read more

Crazy business practice. WILL NOT TELL YOU IF THEY ARE OUT OF PRODUCT?? Wait in line and see??? Total disrespect of my time... very bad management.y read more

Poor customer service. Condescending salesperson just trying to make commission and forcing products and rewards programs on me. Couldn't give me straight up answers to my questions that were very simple. No mystery why people prefer online shopping at other outlets. Won't be coming back unless I absolutely have to. read more

Was told I could return something so I bought it and turned out I didn't like it. When I went to return it they said they stopped taking returns the night i bought it. Dosnt make any sense and now I'm out 800$. Staff looks absolutely miserable and not friendly. Hate this location dont shop here read more

Good service. All the employees help and show interest If could would give this whole store a raise. read more

This GameStop has improved a lot over the years. The employees are helpful and knowledgeable; they do a great job at keeping their store clean, organized, and well-stocked. This location also has a great selection of pre-owned items which are kept in like-new condition. In particular, Britt was very understanding and patient with an issue I had, and she provided excellent customer service to make sure I left satisfied. read more

First of all, This one woman behind the counter was rude as *explicit*! She was like forcing us to get the prime membership because you can only save like 3 bucks with it. She was just rude.If any workers are reading this right now, please be nicer and actually work. read more

Super rude female manager. Refused to help us and told us she was not capable of looking at the cameras in her store. I would not waste my time with this location, all they want is to make a sale not ensure the costumers are satisfied. If you like being talked to like your an idiot, this is the place for you. Beyond disappointing! read more

It's Unfortunate to say but this location has gone downhill. Half the staff are awesome and I can carry on conversations for hours if they let me. The other half are not so friendly and fun to talk to. Completely unhelpful and at times a bit condescending and rude. I've gone in there wanting to make simple purchases only to wait in line for about 20-25 minutes while the only person at the counter finished something out. On two separate occasions I've had the person behind me walk out as the person in front me had one item and that item took over 15 minutes to complete. My Girlfriend was able to go a few stores over and shop while I waited in line. She came back over and ended up waiting in line with me as we sat there for another ten minutes. This place needs more staff and friendlier people. I understand the one person during the day but obviously they're losing customers. And come 3-5 years my guess is at this rate they'll no longer be there. read more

This place is terrible their computers are slow, freeze, and don't work. I just spent 15 minutes in line for them to not be able to sell me what I picked out. Their employees don't know what they are doing. Just shop somewhere else. They said hey can you go run to an ATM to get cash our computer isn't working. This store is the reason people shop online. read more

This place is your cookie cutter gamestop store. Crappy trade in values, pushy associates always trying to upsell you(granted, Im sure they are forced to). The only reason I am giving this store a 1 star review is because of a personal experience I had with the manager. I have spent alot of money at this store over the last 8 years and one day I was making a 60 dollar purchase and right before I finalized the sale, I noticed I needed to also break a $100 bill. Upon asking the manager/cashier if he could break it(keep in mind he had a stack of $20's in his till) he told me that he couldnt because it was against policy. SERIOUSLY!! (inject some common sense here).I went ahead and cancelled the transaction, went down the street, bought the same game and guess what?...that store broke my $100 bill. havent been back since. read more

Was so excited to purchase a Nintendo switch lite and was relieved when I saw a female working there because I always feel a little intimidated walking into the boys zone. I had a lot of questions and didn't know where anything was. When asking questions I got a blank stare and short responses. Taking my money elsewhere. Really unfriendly people here. read more

I don't know what happened to this store. The service used to be great now there's usually one employee and a 10-20 minute wait to purchase anything. read more

We've been to this location twice and both times the girl behind the counter told my daughter there were issues with her items and decreased value substantially ($40). The second time she decided not to trade in and took it to another place and there was no issue with the item. Funny how that works. I guess she likes ripping off kids. We will never return to this location. My kids used gamestop in other states/cities, always seemed fair. Never had issues like this. read more

Guys behind the counter are pretentious snobs. Came in to find a game and the guy ridiculed me for not having reserved it. Safe to say I'll be spending my money elsewhere when it comes to game stores. Save yourself the trouble. read more

Went in and visited with Brandon to consider buying a used PS3 console. Even though the store was starting to fill up with customers, he was still willing to be patient and explain what his offerings were. I asked to look around a bit so that he could take care some customers, then I asked about a new PS4. Again, sharing his experience and opinions with me as a fellow gamer about that system. Yes, I could have gone to Best Buy to earn gift certificate points for future purchases there, but Brandon earned my business. read more

This place is a disaster! Shady corporate business practices only inflame an already crappy shopping experience. Today I went into this store to purchase the game Splatoon 2 for my Son. I had a gift card that I wanted to use. I picked up 2 t-shirts, and a Yoda figurine for my Husband. After waiting in line for 20 minutes I finally got up to the register. I was being assisted by a large Man ( didnt catch his name). After he rung up the merchandise I inserted my credit card to pay. I had not signed for the transaction at this point yet when I realized that I had intended to use the gift card in my possession. I asked the cashier if he could cancel the transaction, and he stated that they could not cancel the transaction, and that I should just sign then they would do a return. I signed (against my better judgement), and the man proceeds to take 25 minutes trying to do the return. A smaller Man came up and did the return in 30 seconds. I was assured the money would go back onto my Visa. The large man then re-rang up my merchandise, and I handed him the gift card that my Son received for his birthday. He then told me there was no value on the gift card. By this time I had been trying to check out for 45 minutes, and was getting annoyed so I asked to speak with a Manager. The smaller man came back and identified himself as the Manager. He then told me that there is nothing they can do to help and I should just call the number on the back of the gift card. I came home and called the number and was informed that there was $30 on the card, but it had been frozen! I politely told the Man on the phone that there is no disclaimer that the money on the gift cards expires, and that corporate needs to be made aware of the laws about withholding funds without written disclaimer. The man on the phone then informed me that this happens "all of the time", and that he is always getting complaints about this. He informed me that the $30 will be back on the card in 3 days! I am now worried that the $82 will not be refunded to my credit card. If you want to experience good customer service and basic competency from store associates go elsewhere. This will be my absolute last visit to Gamestop. They are going to end up being sued if they dont correct the deplorable business practices. read more

When we've gone in, the staff has been super helpful & patient to help us "get" what we need to know. Is it a business, sure, but I really appreciate their attitude & help; our boys are 10 & 12 yrs....Employees Brian & Thomas have been great. read more

We were on the hunt for an original WII gaming console and games. The associate at this game stop was so friendly and helpful. Saved us money by looking up used games. Never made us feel like we were asking too many questions. Awesome service. read more