We had a great experience yesterday evening. Upgrading/trading in two phones at once is always…read moregoing to be a process. Ali took great care of us and even though we were there for 2 hours, we were there for 2 hours with lots of laughter! Her customer service was amazing. She got us all taken care of & made it a breeze. Thanks, Ali.

Very honest young sales clerk who have name great advice. He could have focused on just selling g…read moreme something but he was more concerned about what was best for me. I highly recommend this business at this location.

Wow. No. Took my phone in here to get my cracked screen fixed. Scotty was nice. I got my screen…read morefixed and the display looked cheap, but I wasn't going to complain. I also noticed my speaker mesh was missing. I also got a screen protector for extra protection. A couple days later, I dropped my phone from about two feet high. My phone BREAKS IN HALF. I took it back. Scotty was rude and tells me it's my fault and "maybe if I didn't drop my phone so much this wouldn't happen." Unfortunately I dropped my phone tonight too, but it was not a bad fall this time either. The screen protector was fine, but the cheap glass under was not. My phone screen is shattered again. I started inspecting and found that around the edges, the white is made up of a cheap, thin plastic and some paint. PLEASE do not come here. Save your money.

We took my wife phone in for repair there in late February and we were hoping to get the home…read morebutton fixed. After two return visits within the 30 days warranty period which is crazy in itself these days. They button would not work correctly like it was supposed to he repaired it twice and on the 3 rd one he blamed my wife for dropping the phone FYI it's in a otter box. He said the warranty is void and to take my crappy phone elsewhere. If I remember correctly his name is Scotty. I would highly recommend not to take it here. I went online and ordered the part myself and fixed it at my house correctly the first time.

Took Samsung 23 Ultra to Oak Street store to have broken screen replaced. Picked up repaired phone…read moreand screen quit working on second day. Returned phone to have another screen installed. They have had phone for 5 weeks and call me and said phone does not work at all now. They want to charge another $100 for diagnostics. Very poor customer service. Will never use them again!​

Katherine is amazing!!! She is super knowledgeable, super friendly, & super nice. She was able to…read moreanswer all of my questions. She made sure we got everything we needed! I will definitely be returning for all of my phone repair needs!!!

I have not gotten an explanation of charges for free or as I was told " on us . Never was I told…read moreabout charges that I've incurred by switching to version. I feel everything was totally misrepresented by staff of Verizon. I'm totally unhappy with this company and I want to return all equipment and receive a 100% refund. I also want my traded phones that as I was told would be paid off. Which was another untruthful statement.

This week I had the pleasure of getting a new phone. I didn't have very much money, but I really…read moreneeded a new phone. I went in and I talked Grace. She really helped me from the time I came into the time I left. She made me feel like that. I was at home and I was around family and friends. I would recommend her to anybody that needs a new phone and I've also referred a few people so hopefully they get the chance to meet her and experience what I've experienced with her. She was great.

This company is a joke. There "Promo" are all lies. I have had T-Mobile for 4 months. I probably…read morehave called them 40 times with nothing ever getting resolved. I know I'm switching companies tomorrow. Nothing but disappointme

Listen, these people are the real deal. Yareli was very helpful! I had lots of fun switching over…read moreto T-Mobile and buying two new iPhone xs

I went to change some things on my account, but the sales representative, Claudia Fountain, and I…read moreexperienced technical issues. During this time, Claudia was extremely helpful and patient while we resolved the issues. I have been to this store several times in the past and have always had wonderful service.

Employees were rude and unhelpful. I'd give the customer service a 0/5 and definitely wouldn't go…read moreback. The store on Harkrider St is excellent and the employees are fantastic, definitely go there instead!

It was such a waste of my time. I went up there to get a phone and left with nothing because they…read morewere having issues with my information. So my credit ended up being ran multiple times and my down payment went from nothing to $400.

Marcus was courteous and helped me with my issues concisely. I won't hesitate to come back in the…read morefuture. Thanks for your help Marcus.

We purchased some head phones and they did not work. We returned them and it was so easy. Good…read morefolks and a speedy return. The service was great. I wish they had a better selection of headphones that are wireless for the TV. The value was ok just not a big selection. Good value. We received immediate help when we asked for it.

congradulations sky on your promotion! highly recommend best buy in conway, friendly and…read moreknowledgeable. answered not only the easy questions but the hard ones. competitive prices and more!!!!