We purchased some head phones and they did not work. We returned them and it was so easy. Good folks and a speedy return. The service was great. I wish they had a better selection of headphones that are wireless for the TV. The value was ok just not a big selection. Good value. We received immediate help when we asked for it. read more

congradulations sky on your promotion! highly recommend best buy in conway, friendly and knowledgeable. answered not only the easy questions but the hard ones. competitive prices and more!!!! read more

Probably the worst Best Buy in the state. I've been twice in the past 2 weeks. The first time I couldn't get any help from the 16 people standing around talking to each other. The security time I finally got some help after about 15 minutes of flagging people down, only to be told something was absolutely compatible, and it absolutely wasn't. read more

My sister bought a refrigerator and paid for it to be removed. The person said they didn't se where the fee was paid.so she paid it and send the employee said she received the payment. When my sister got home from work after 4pm, the refrigerator was sitting on the curb. In neighborhood where there's a HOA, and houses are $250,000, $300K, $350k!!!! Her neighbors were probably NOT pleased. But that's besides the point. She paid for them to remove the refrigerator and that is what they should have done. When she called she was then told it would be 7 days or so before someone could come out. That is unacceptable!! Is she supposed to leave a refrigerator sitting on the curb for a week??? I think TF not! read more

This visit was very helpful and resolved our issues. My sons laptop was not working and Matt with the Geek Squad helped us with getting a new charger. He recommended we not get a battery unless it was really needed. But after the computer updates occurred and unplugging the charger the laptop was not recognizing the battery. We ordered a battery to be shipped to us. All set to get the homework done on time with no excuses! read more

Having just purchased a new phone, I went to Best Buy for assistance and to purchase a phone case and a screen protector. I am an 82 year old widow and my expertise in all of this would fit in a thimble. So I was so thankful and happy to have a young man, Blake Atumbaugh assist me. He was so kind, respectful and helpful. He installed the case and screen protector and switched sim cards with my old phone so that I could keep my present phone number. His patience was so appreciated. I've used Best Buy for years, purchasing computers, tablets, printers, etc and have always been impressed with the friendliness and helpfulness of the associates, but today this young man was exceptional. read more

I bought a double dinn Boss radio had it installed. A week later it died. Went back the install tech said maybe the connectors are bad, so he hard wired the radio. It died again on the way home. Now I can't get a refund only a replacement. I have to send it to the manufacturer myself. I will never buyll Boss products or shop at best buy​ read more

Bought 1,600$ Samsung tv. When Dish hooked it up tv was broken. We called Best Buy immediately. They said a new tv would be delivered. Never happened. Cant get tv replaced. Best Buy in Conway stole 1,600$ from me. Reporting them to fraud department on my bank card. Getting attorney. They are crooks. Never shop there. read more

Customer service is amazing! I went in for an urgent issue with my MacBook and the kind workers at the front got me in with geek squad immediately. From there, Oscar fixed my issue almost immediately and went above and beyond by helping me prevent the issue from happening again. I was in and out in less than 15 minutes. I would rate this experience more than 5 stars if I could. read more

I have shopped here for years and always had good luck but I have better things to do than spend 10 minutes arguing with a robo phone answering service about being able to speak with someone at the store. Finally transfered me to the store after several atempts and then was on hold over 20 minutes with no one ever picking up to talk to me. I have to drive 40 minutes to get there so I wanted to ask a couple questions about the two things I was purchasing from them but didn't happen. If they don't wish to have my business fine I'll buy elsewhere. David R. read more

Absolutely terrible experience. I ordered an item online. The purchase was supposed to be ready for instore pick up. Waited over an hour on the phone for someone to pick up. Went to the store and they couldn't tell me if the order would be ready today. Will be taking my business elsewhere. read more

Worst customer service policy of any store in Conway. Attempted to return product purchased earlier in the month and was told they had a hard 15 day return policy. This store was closed for days during the recent snow storm and many people were home bound with out water and electricity. Customer service showed no concern for being flexible directly after this winter event. They need to show the same grace and patience that customers gave them during the Covid Era. read more

Connor took out a credit card in my name, telling me BestBuy had a phone to sell me. After the credit card was confirmed, they informed me they couldn't sell me the phone that was sitting on the register. I called the store manager LeeRoy, and he offered no help. Just a simple, "sorry" you can use the card to buy something else. read more

Great customer service always helpful and very friendly geek squad is very helpful also never had problems out of them would recommend friends and family read more

The worst experience ever! Salesman was pushy and mad because I wanted an inexpensive laptop instead of a more expensive one. Was rude! Geek squad is totally a joke- can't seem to find time to help with setup etc. Save your time and go somewhere else! read more

Terrible service! Every single time we have been in this store the service is rude and disrespectful and they never have what you need. Bought bad batteries twice and when we tried to return them we were told "tough luck, you should have known better than to shop here!" read more

the employment here does not seem helpful i ask for help many times but they seem more interested in talking to each other then actally helping me out with something i try to get there attention but they just walk away and are very rude when i try to ask for help i do not recommend u wasteing your time here unless u know what is in there and can get in and out without help cause the workers here dont seem friendly and dont seem interested in helping you read more