Yesenia a front desk was very unprofessional. Lied stated they did not offer FA then stated she…read moredoesn't know how to do it. Called manager eventually everything was sorted out after the testing then she was willing to provide information on next steps. Radiologist tech was very nice and professional.

Wait time is excessive, I have been to the Southlake location for an MRI and cat scan and was…read morecompletely done in the time I have been waiting for a simple x-ray. My neurosurgeon wouldn't send me here, now I know why

Quick service Clean facilities…read more Staff is pleasant, respectful, professional and knowledgeable from start to finish.

I was sent here by my ob/gyn for a breast/bone density exam. Both were great. The staff is very…read moreknowledgeable & takes good care of your needs & talks you through the whole way so you're not uncomfortable. I had never had a bone density test before, it was very simple & painless. Took longer than I expected but easy peasy.

I am highly claustrophobic to the point that all my former MRIs were in a hospital under a local…read moreanesthesia. For the FIRST time ever I was able to sit comfortable and unafraid for multiple MRIs. It was a game changer! Everyone was professional and courteous. I would highly recommend to anyone who has this issue.

This is a much better MRI set-up for a claustrophobic person! The technician was very calming and…read morehelpful. I was able to watch TV and have a fan blowing.

Always a good experience. I never have to wait long and the report is always prompt.read more

04/22/2026 really bad service. I needed a bone density and mammogram. I called Touchstone to make…read moresure they would accept my Humana medical insurance and I was told "YES." Went to the Dr. asked for them to send the request to them. the same afternoon I received a call from Touchstone to call the premises in Hurst TX to make an appointment. This morning 04/23/26 I called Touchstone to make the appointment and I was told that they do not accept Humana insurance. also it is impossible to talk to manager with this company. I wonder why and what they have to hide? Humana assured me that Touchstone is on their list. Lidia G. Forrer

Very easy to schedule, able to do paperwork ahead of time online, staff was friendly and the…read morefacility is clean. My tech was quick but still explained everything so I knew what the process was. I was taken back, scanned and was leaving before my actual appointment time.

Was able to get in quickly and scheduling was easy. Gateway has close facilities, close to my homeread more

I have been here twice in 2025 for knee and foot imaging. Both experiences were good ones - the…read morestaff is exceptional in providing customer service and ensuring your comfort and safety during the MRIs (especially the longer ones). They look out not only that you are comfortable, but also that you are informed of the process. They genuinely care about their clients and the level of service they provide.

Do not trust this place. I have been calling them weekly for 3 months because they failed to file…read moremy insurance claim correctly, and they keep saying they will fix it, but don't. My insurance company spoke to them with me on the line for a half hour... we were given 2 different "billing dept" numbers, it was complete nonsense. Don't go here if you want to use insurance, they don't know what they are doing.

This place is awesome! I had a CT with contrast and my tech made sure I absolutely needed the…read morecontrast by going above and beyond on every aspect. Talk about a patient advocate! He kept me calm throughout the whole process and explaining everything that was going on throughly. I will go here for any other images I have. I believe my tech's name was Brian, I'm sorry if I got it wrong! Thank y'all Grapevine Imaging!

My husband brought my daughter because she was coughing a lot. He said the nurses and doctors were…read morevery nice, professional and very attentive to her. They gave her steroids for the coughing and a breathing treatment to calm her cough. The problem I have is that my husband should have taken her to an Urgent Care facility instead of this location. My bills were over $3,000.00 Since I have a high deductible, I have to pay it. It's not the doctors fault nor the nurses for what the company bills each customer. It's an ER and that's what they charge. I won't come here again - not because of the doctors- they were very professional but because I wish they would've told my husband that this was not an emergency and I can go to an Urgent Care around the corner. They're a business and I'm sure the nurse would've gotten in a lot of trouble sending me somewhere else. Live and learn. Expensive lesson. My recommendation: Go to any of the many Urgent Care facilities FIRST before 10 pm, (after 10 pm - God be with you...)

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.