Very friendly staff. Got in and out quickly. Tech was friendly and knew exactly what she was doing!read more

Yikes what an experience, where do I start. I needed to acquire an ultra sound and was referred by…read moremy doctor to this place. I called, set an appointment, and arrived on time. Just like the other reviews I had to wait over an hour to be seen. Side note three other patients arrived after me and all got seen. I sought to understand by asking the front desk what's going on in a very polite way saying "hi do we have an estimate on my turn I've seen other people get helped before me and wanted to get an estimate" the front lady with colored eyes responded passive aggressively " well we do more than ultrasounds" I then proceeded to be more direct and ask" why have others been helped before me even although I arrive before them. I wanna make sure I wasn't missed " she responded " it's fine take a seat". She could improve on her responses, specially I came from a positive and polite way. India was the best part of the experience she was my technician that preformed the ultra sound. I can only give this place 3 stars due to her. She saved this place from getting 1. I hope you get lucky enough to have her. I hope my review can helped you.

Friendly front desk staff Not a long wait…read moreFriendly, professional XR tech Facility is clean and peaceful

Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

absolutey over your wait times on the phone! Your system is broken! You need to fix your phone…read moreservices. I think the doctor is fantastic but your system is broken! No patient should need doctors orders for a mamogram! I have a PPO and I am sick of the broken medical system! It is awful. I have sat on the phone for over an hour because your system is so broken!

You really don't want to use them . I had a mammogram with them and I usually don't pay anything…read more Have used them in the past . They charged me a 700. Facility fee because they are connected to the hospital. Never mentioned it when I checked in . When i was billed they told me I signed a paper that said I would pay any fees occurred for visit but never once did they tell me upfront that they unlike most places charge this facility fee . They are not honest upfront or transparent. In fact what they did was very deceptive. No integrity. Several other patients on yelp with similar experience .

I can't give enough praises to Touchstone Imaging for their kindness, friendliness and very…read moresupportive staff that they have at every facility that i have been of theirs! They are very professional and personable with everyone. I owe Touchstone a lot of thanks for all of their assistance and help also. If it weren't for them, I would not be able to have had some of my tests done because my insurance did not cover them. They went way above and beyond to get any kind of help for me so that i could get them especially at times of great need. Thank you Touchstone! I highly recommend Touchstone Imaging to have all your exrays, imagine, etc. done there. I promise you that you won't be sorry, but grateful! I sure am! ​

Dr. Casey did an amazing job! She was very patient with me and explained the procedure. She makes…read moreher work area a peaceful environment so patients can relax. I recommend this facility for any type of imaging needed.

Excellent care, very professional and helpful. The image explanation is very cool. Thanksread more

I came in recently for x-rays as a walk-in first thing in the morning. The front desk receptionist…read morewas friendly. I handed over my documents (imaging order, pic ID, medical insurance card). When asked about cost, she told me she would let me know. I was then called back shortly which at the time I was grateful since I was trying to get to work asap. The x-ray tech that brought me back was also friendly and professional. She was easy to talk to and guided me through the exam in a way that was comfortable with my current condition. The whole process was seamless and quick. Maybe a little too quick. I checked out and asked the same receptionist what I owed thinking she verified my benefits by then. She said she didn't see that I owed anything. That's never the case, but I went on my way to get to work. I get a text a little over a week later stating my statement was ready. I just wished they were more efficient with checking benefits before performing procedures. I knew I was likely to pay, but others may feel blindsided if they weren't familiar with their insurance coverage. Despite that, the fees were standard and the whole experience was satisfactory.

I was referred to this new imaging place by a VA contractor for x-rays. The receptionist was…read morefriendly and I was escorted back to get my x-rays but the x-ray tech. She was nice as well. Everything went smoothly and I feel that the quality of care was good. The radiologist read my x-rays and got the report back within a day.

They always take me straight back and really help me with my anxiety over getting an MRI. I truly…read moreappreciate the tech who helped calm me down and was so sweet yesterday.

Easy to make appointments, efficient, pleasant environment, speedy reports. I'd highly recommend…read moreTouchstone.

First off the female receptionist while she watched videos on line and answered emails. Kept…read moresaying, i will be with you in a minute. She never made a effort to help any of the three people standing in line. The kind man running the desk worked hard to get us in. The other lady not The building is being remodeled so under construction. Huge facility. Nurse really missed my vein and made me cry digging in my arm. She was nice but they really need to hire a pro to do these jobs. I know they are out there just not here. This was painful and I cant come back to practice. This is not an experiment. You either know your job or go home. That hurts to much to guess

Before being seen I asked what the cost of the visit would be because I had the option to go to a…read moreprimary care provider instead. I was told that the visit would cost $44 after providing my insurance information. Two weeks later I received an invoice for $177.00. In my opinion this is criminal. There is no honest business model where a price can be quoted that is just an arbitrary lie and people can be expected to pay more at a later time.

Do not go here. 10/10 do not recommend. The staff is unreliable, unfriendly, they are slow and wait…read moretimes are excessive. Expect to repeat yourself to everyone. You will give the same information more than 3 times at every level. They do not listen to you. When you finally see a doctor, the bedside manner is non existent. They talk as they behave, they do not have your best interest at heart. The level of care is sad and disappointing. I was so upset with my level of care that I asked for a refund. It is no surprise that months later my issue remains unresolved. The type of care you will get is equivalent to writing a check for services not rendered. Poor quality care period.

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.